Floor & Decor

I was in the Oxnard store. I waited 20 minutes for someone to put my purchase on my truck. When I mentioned that I had been waiting 20 minutes, the employee told me I had been wandering the store for 20 minutes, when In fact I had been waiting on the Dock. He was rude and
beligerant.

Went to the store in Doral with my installer to pick out the flooring I wanted and the materials needed to complete the job. Was assisted by Ms. Maryleida who when out of her way to help me with coloring and matching. She was then met by another sales person whom I believe was named Tony and together they helped me obtain and purchase what I needed. 'Tony' even spoke to my installer and gave him tips on how to proceed more efficiently.

As I sat to write this review, I perused some of the reviews and most say that my experience was totally different. I do hope that my delivery comes as scheduled and, if it does, I will give these folks a 5 Star on my next review.

Until then, Thank You both Maryleida and Tony for your help!

Ghada was so helpful and worked with us and our design. She listened to our needs and helped us find what would work perfectly. We did not feel rushed to make a decision and she spent time with us until we found what would work.

Every associate is so helpful. Amanda Brianna and Deforester were great, and great with suggestions. Kevin and Madison went above and beyond. I am so impressed with this staff. Great job guys. Will recommend the Overland Park Ks store to everyone.

The Rocklin/Roseville California store has to worst customer service I have ever seen. They recommended a company called 'Installation made Easy' to put in my flooring. The brochure I got from Floor and Decor promised Licensed, certified workers. I never saw the licensed contractor that I arranged the flooring installation with. I was shocked when a unprofessional crew of 3 relatives showed up to do the work. They did a horrible job and left me with a mess. Big gaps in the flooring and beat up baseboards that were sawed off at the base. Huge sawdust mess in my house was left for me to clean and these guys charged me a premium price. Floor and Decor have done nothing for me and just give me the brush off, like they don't want to deal with it. I would never recommend Floor and Decor.

6/26/2023
Danbury store has not 1 tile person that knows anything about tile installations. They watch a video thats about it. Bathroom remodeling, showers do's or dont's doesn't exist. Desingers are in the same boat.How can a 20 to 30year old person give you advice when they never worked in the Tile,Vinyl,Wood industry or Installing or selling mortors, grouts. No hands on experience at all. How about Managers also Asst. Managers! PETER is a person that should never be working their period! Working with the public, should never be. Jason another so called Manager. Can't handle customers ran away from one. I over heard him say i just can't handle it. Total children running this store. Go somewhere else, or do your homework very well on internet before you enter the store. You will get the wrong advice and buy things you don't need. They will make you buy the most expensive items. Over kill.

Nobody at the store knows what they are doing. I was in the process of having my floors redone and selected materials from Floor and Decor. They assured me that the stair nose would be back ordered. 3 months later theu have not been able to locate the stairnose needed. What's worse all thhis time i got the run aroun.

Had the best experience at Floor and Decor Paramus, NJ location today. Oustanding customer service provided by Antonio! Needed help with marble tile on a reface of existing fireplace in my home. Antonio had a wealth of knowledge on tile as well as everything I would need to complete the job and all of the many products the store had to offer for this particular project. He was over the top helpfuland patient answering my numerous questions. This man deserves a raise! I normally dread going to these type of home improvement stores because it is very rare to get the undivided attention that Antonio provided. Antonio gets 5 stars! Only wish all stores had more customer relations staff like Antonio who made it a great experience.

Installed several hundred sq ft LANINATE. Had a water spill first year. Have shop vac, and dried with towels and fans. Called on issue. Told me to send pictures. Did everything they requested. Time went by. NOTHING. Called again. Send pictures and all paper work. NOTHING. They said both times they would have someone contact me. The third time I refused to fill out paper work and send pictures. They to this day have done nothing, but tell me to send pictures and fill out paperwork. The edges are curling up and they will not stay locked together. The prices are cheap for a reason. The products they sell are sub standard. STAY AWAY AN SAVE TIME AND MONEY. HOPE THEY FOLD.

I found Floor and Decor to be the best value in all types of tile available when designing for interior kitchens, baths, and residential home projects. The pro desk has been very helpful to me with various projects at 3 different Floor and Decor stores. Most notable, Billend at the Nashville store and Trilye at the Port St. Lucie store pro desks. They both have gone above and beyond to help fulfill and order for a new construction project on the Florida Panhandle. Really am hoping that F & D will open a store in that area in the next 12 months. There is, and will continue to be a huge building boom going on between Ft. Walton and Panama City. We need your store and the helpful pros that work for you in that area! Thanks again to Billend and Trilye!
G. McClure
Dayspring Design

Terrible customer service, Bought laminate flooring needed more to finish job it is a 1 Hour Drive to get to them, tried calling both Port St. Lucie and Pompano locations already drove to Port St. Lucie because nobody answers the phone at either site Port St. Lucie said Pompano has it they think tried calling Pompano Wala somebody answered the phone when I told him I needed to know somethings in stock they transferred me and nobody picked up no recorders no nothing excuse my English they suck go somewhere else,

My wife and I had the pleasure of working with Rosanna Durran from Floor and Decor as our designer, and I must say she exceeded all expectations. From the very beginning, Rosanna displayed a deep understanding of our project's vision and requirements. Her expertise in interior design and her keen eye for detail were evident throughout the entire process. Not only did she provide us with creative and innovative solutions, but she also ensured that every aspect of our project was executed flawlessly. Rosanna's professionalism, patience, and strong communication skills made it incredibly easy to work with her. She not only listened attentively to our ideas but also offered valuable suggestions that elevated the overall design of our space. With Rosanna's guidance, we were able to achieve a stunning result that perfectly matched our style preferences while staying within budget constraints. I cannot recommend Rosanna highly enough - her exceptional talent and exceptional service truly set her apart as an outstanding designer at Floor and Decor.

I have ordered about 3700 sqf porcelain tiles at Alexandria VA branch for delivery it took more than three weeks, employees were very unprofessional I know they have quality staff but very bad management there system of delivery is comparing to any building material supply is the worst and still we didn't get part of our items bad experience!

I purchase thousands of dollars every year with this company. An unexpected delay in tile work installation. When we went to complete we realized we were short some tile. Went back for more and were told it was discontinued (and had already been when sold to us but we were not told that fact) so we could no longer get the few pieces we would be short. We asked to return what we had so we could pick a new tile. We were denied and told we could "dispute this" buy following provided instructions. We did so only to be promised that a fair review would be made. We received a computer generated letter stating simply that the return was denied with no explanation as to why with no means to dispute the dispute that had never truly been given any consideration. This company has lost my business forever when they cannot take back $500 worth of product that they can easily resell (like they did to my client) and have the client pick a new tile. Simply BAD business. I cannot give them further business knowing that they do not have the backing they should for contractors who spend thousands with them annually.

Wishing I could give 10 Stars to Jenn in the Moorestown store! During the long and stressful process of having our bathroom remodeled, we ran into an issue with the material we purchased and then a product availability/shipping issue within one week. We went to Jenn and she was great! She patiently listened to our issues and then went above and beyond to take care of us while resolving both issues, on the spot and better than we expected!

Went to the Elizabeth Nj store and found the tile we wanted and we waited an hour for Val to get the tile. We went to find Val and we found him at the command desk and he said he told the guy's to get it for us still another half hour went by. We asked to talk to a manager and the lady told us all managers went home. Let me mention I am on oxygen and in a transport chair from complications of covid. It takes a while for my husband to get me places. What horrible customer service! We left without the prod6.

I've owned retail business's for the past 35 years and one thing you can't buy or find in people is customer service but the Everett location knocks that out of the park with an employee named Spencer she is a gift to your business. I'm looking for a product it turns out you don't have but Spencer did everything she could to help me, i told her I'd send photos she said while I do that she would do some research so I said great, called her the next morning she stood by her word and responded as she promised. In this day and age it's almost impossible to find an employee who will show up on time look decent leaves personal issues at the door along with a cell phone, It is IMPOSSIBLE to find an employee who puts your company first who represents you with pride has a positive attitude and is willing to help. Spencer totally blows all of it out of the water and is not replaceable. I'd love to have an employee of her caliber you are so fortunate. I live in Eastern Wa. But I will do all I can to send you business because of Spencer. God only made a few to standout and she is the cream of that crop. Thank you for having someone like her please please recognize her for what she brings to your company she is a gem. I know the only time people review or call is to complain but when you have someone like her I have to stop take the time so you know I hope corporate knows and that you let her know.
Happy New Years Karl Word

Had order scheduled to arrive Monday March 27th did no receive. I was told that there was a problem with the order being loaded and the wrong item was loaded. Waited for order on Tuesday did not receive. Spoke with a manager told would receive Wednesday did not receive. Received a text on Wednesday that would receive order on Friday March 29th. When I called, I was told that only did local delivery on Tuesday and Friday. If true, then why was I told to expect delivery on Monday and why was I told to expect to be delivered on Tuesday. I cancelled order.

RUN AWAY FROM THIS COMPANY
In less than a year of installation of their Urban Walk Vinyl flooring (12"x24") over a solid plywood floor, the product, in several areas, is warping and cupping upward causing the corners to be extending higher than the rest of the product producing chipping, unevenness, and broken connection channels to where some tiles are totally unattached. Customer service is non-existent, you can't get anyone to answer or return a call, e-mails to store managers are ignored, and calling the store is an exercise in futility. I sincerely believe that their company Mission Statement is to frustrate you enough to give up and take the loss. I have made at least a dozen phone calls after I got through one lucky day and was able to actually talk to a rep, even got a claim # - not one word since, going on 10 weeks of aggravation and disgust.

I went to the Conyers store and Ms. Angela Rosemond assisted me. I wanted to buy a product that was not in the store but was in other locations. She called around to some of her colleagues at different stores and made a connection with Brenda Wise at the McDonough location. Brenda called me the next day to follow up with the flooring and assisted me over the phone. However, when my colleague went to store to purchase on my behalf, there was a slight issue. I remember Brenda saying Shar would be able to assist if she wasn't available. I had my friend to ask for Shar and she worked everything out with her Store Manager. This is was excellent team work and customer service looks like. Thank you again Angela Rosemond: Conyers store
Brenda Wise: McDonough store
Shar or Sharra: McDonough store.

I am not one to post negative reviews, but in this case, I could not be more disappointed with this company. I purchase 62 wall tiles and paid $35.00 in shipping, 17 of those tiles were broken or chipped. I was happy to pay the shipping so I did not have to make the drive to northern Va. I have used this company a few times before and have always been very satisfied. When my shipment arrived, there were two boxes, one box had a little damage, but the other was a total mess. One box was packaged with packing peanuts and wrapped pretty well. The other tile was put in with no packaging and the tiles were just thrown in individually. There were no peanuts no wrapping and the titles were broken or chipped. I made this purchase at the end of March. I first tried to go through online customer support. I waited about a week, no response. The first time I called was April 9th got a hold of a very helpful gentleman. He put in a web damage claim and then I emailed all the information and pictures got an email back they would contact me in 3-7 business days. Waited 8 days, called again, and was told they should be calling sometime that week. Here we are almost a month later I still have not received one email or phone call. So, my tile project has not even gotten started.

80,000 sq ft. Everything you need. Stephanie Corlew, our design consultant, was amazing. In and out in 45 mins. Kevin Conway from pro desk was also great.

Worst experience ever. Received all broken tile, refused delivery then they charged me to send back. I NEVER ACCEPTED DELIVERY. Sounds like a money making scam to me and based on other reviews seems like you can't ship useable tile! BUYER BEWARE!