I ordered a boquet of flowers to be delivered to my aunt and uncle in Italy for their 50th wedding anniversary. Ordered on the 10th to be delivered on the 12th... they didn't arrive so every day for 5 days straight I emailed the company to find out where the order is. NO REPLY. When I check the order status online it says it was dispatched on the 12th. Well. The flowers arrived today on the 17th. 5 days late... in a Closed cardboard box and DEAD.
This is what I ordered $120 Australian dollars or 69€
Am demanding a refund and reported to PayPal
I wish there was the ability to leave 0 stars. Customer service has been impressively abysmal and my order still hasn't arrived, now 4 weeks late. Please for the love of god order from another website and don't make the mistake I did. No offer of refund, no reply to correspondence, not to mention lied about them being delivered. Absolutely awful
NO NOT USE THIS COMPANY!
It was my mother's birthday and I wanted to surprise her with a bouquet of flowers and some chocolate thorugh FLora Queen. The order was about $100 dollars and never reached its destination. I tried to contact them several times for a refund for not receiving the order, but the company never responded. I think we should contact BBB for a scam.
Floraqueen is a total fraud! This is the second time I ordered some flowers and the 2nd time they lied about the order being delivered when actually the order never reach the recipient. I hope no one ever order from this company again.
What an unconscionable scam! Capitalizing off of people during one of the busiest floral times of the year- Mother's Day. My son spent $180 Canadian for flowers that were never delivered. FloraQueen sent an email, indicating they were! UNBELIEVABLE! I have contacted the RCMP (Royal Canadian Mounted Police) to apprise them of this scam and as it falls within their Jurisdiction to investigate, hopefully if others see fit to contact their Federal Authorities, this ring can be shut down. Their hollow responses are not seeing money refunded in people's pockets! For those who did have deliveries, were you able to verify it was from a certified, local florist in your area affiliated with FloraQueen?
Flowers were delivered 2 days after the contractual days
Their quality appearance was monstrous, old wilted flowers
This company's telephone does not work
Email they sent to me explaining why there is a delay
They were on the border between rudeness and idiocy
I ordered the flowers on the 20th of May, It should have been delivered to my French friend on 21st. That was my friend's birthday. I wrote a birthday note But until today, my friend didn't get anything. I've only received one email from this company (FloraQueen) on the 23rd saying they had found a local florist and the flowers were on the way.
Today is 27th and she still hasn't received any information or flowers from this company.
I want to know what's WRONG? My ordered number is *******.
I placed an order on July 17th and paid over $100 to have it delivered the next day. It is now July 23rd and the flowers still show as "being prepared" on their website. I have contacted them to cancel the order.
From Australia, I ordered online to sent flowers to Germany. Courier didn't deliver it saying he couldn't match the buzzer name to the recipient name (buzzer name had the husband's name of the recipient). I asked if they left any note - they said no and since the buzzer name wasn't mentioned they refuse to refund! I emailed them the right buzzer name asking for them to try again (on the day of the delivery) they refused again and no refund. Extremely unprofessional and terrible service. I'd run as far as I can from this company. Don't even try thinking your luck as you can see all the review - I wish I've looked at their review before ordering.
The worst experience ever. The website is misleading, allowing you to buy with next day delivery, while in fact, it doesn't allow next day delivery. Only after placing the order, they will email you on the day of the delivery, saying it won't be on time, without the real delivery day. They don't have a customer service phone number, and only communicate via email. I tried canceling my order, and they didn't allow me to cancel it! The customer service is TERRIBLE, and I have never in my life experiences so many difficulties to do a simple thing as canceling an order. The delivery was delivered, without letting me know, and the flowers don't look like the web photo at all! Thieves, liers, do not buy here!
My wife ordered flowers for my sister newborn and Mother's Day. Flowerea were supposed to be delivered 10 days ago and as of today neither my sister or mum have received the flowers and the cost was 160Euros! We tried calling and email for a refund but we didn't receive a response.
Shocking service and communication and customer service even worse! Stick with Interflora! I have paid for a delivery which should have arrived 22nd June, nothing! The tracking doesn't work. Then it sends you updates that it's being prepared well after your delivery date. Mine never arrived they never got in touch with so after 10days I contacted them via their website (no phone numbers). They told me there is a problem with the address. I am trying to get a refund and they said not if problem with address' I went back again and got a curt response to say get in touch with MRW address?
I made a request on Nov 13th to have flowers delivered to my mother for her birthday on November 20th. This was particulalry important this year, as my father had passed away in March and she was all alone. Nothing was delivered and it looked like I didn't care about her birthday. It then took you a week to investigate and apparently you delivered a bouquet this morning. Which I am yet to verify with my mother. Very disappointed. Shall not use service again!
I have ordered customized chocolate ( Germany). It's really a big XXXL size. And they promised tht it will be delivered by 9th May. Till now i don't know what is the current status.
It has to be delivered today max becoz from Tomo no use.
I am trying to reach them but i just get messages that we are working on it that's it.
What is the current status none is telling me and I doubt that it will be delivered by tonight.
I can't find enough negative adjectives to describe this 'business' which seems to operate by subcontracting orders to other florists, and then hiding behind them to avoid accepting any responsibility.
I was charged £177 for a handful of roses, some Australian gumnuts and a few Australian native protea.
I had selected, and ordered a beautiful large bouquet of Australian flora-none of which were delivered. I was deeply embarrassed (by this pathetic offering to a special friend), devastated and ripped-off. Pure and simple.
Below find 1)Bouquet delivered 2)Bouquet offered, ordered.
AVOID AVOID AVOID-use Interflora, even if they seem unimaginative or dull, at least they are honest and you get what you order.
Caron LITTLE, Perth, Western Australia
Bad service, never delivered on time, and liers as they said they came to deliver but was not true, as I was home all day, and paid to be delivered on that day, flowers very poor quality and very expensive, don't buy from Flora Queen!
Hi Nuria
Thank you for your opinion. We are sorry there was an issue with your order. We will inform our customer service and they will contact you shortly to provide the best solution. Our sincere apologies for the inconveniences caused.
Avoid FloraQueen at any time! You will get only dissappointments.
The problems with Floraqueen are:
- The website make many promises, but Floraqueen do not act efficiently and professionally,
- No commitment to customer delivery,
- Answer to customer request with 3 days delay,
- No contact by phone is possible,
- Sending reminder for prompt delivery do not trigger any action in Floraqueen
- No sincere apologies send to customer from Floraqueen,
- Etc…etc…etc…
Furthermore, if I have a look to my delivery history with Floraqueen, the failure rates of in-time delivery is more than 50%, and is getting worst and worst in term of increasing delay and bad response….
And FloraQueen proposal to compensate those errors…. Is a 20% discount on my next order!
There should be "no stars" rate for this case! Worst experience ever! Made a purchase three days ago from Germany, the same day received notification "Status is: Delivered" - flowers were NEVER delivered. NO answers to emails - now I'm not sure this company exist at all. DON'T BUY ANYTHING FROM THEM!
I also asked for refund - but now it's not possible because "the order is already being prepared by our team" THAT'S A LIE! Wrote one more email and requested the refund again - NO ANSWER!
Order number: ******* totally scam. They don't deliver flowers. They destroy a surprise for my friend's birthday. Service is the worst when I saw it. Please stay away from these thieves!
Hi Luke,
Thank you for the review. We can see our customer service resolved the issue and contacted you by email to provide all necessary information. Please accept our apologies once more for any inconvenience caused.
This company takes immediate payment but then does not deliver your order. It is impossible to get hold of and has left many disappointed, angry & frustrated customers. Do not use them
Overview
The company's reputation is significantly marred by consistent complaints regarding delivery failures and inadequate customer service. Customers frequently report late or non-delivery of orders, often for important occasions, leading to frustration and disappointment. Many express dissatisfaction with the lack of effective communication, as automated responses dominate customer support interactions, leaving issues unresolved. While there are occasional mentions of product quality, these are overshadowed by the widespread sentiment of feeling scammed. Overall, the company's failure to meet customer expectations in service reliability and support has led to a negative perception among its clientele.
This summary is generated by AI, based on text from customer reviews
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- H_rstel, NW, Germany
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pallavi
We’re really sorry to hear about your experience.
We'd like to make sure mistakes like this don’t happen again.
Our customer service agent contacted you personally via private message to make sure this situation is put right.
Regards,