FloraQueenReviews 849

This service is absolute awful, 16 days on and i have had no delivery or response from them. Do not use.

If there was an option for 0 stars that is what I would have given. I ordered an arrangement to be delivered on Christmas Eve, did not arrive, still not arrived. I have sent 5 emails for a refund, no reply, but still being bombarded by promotion emails. Dont think I am going to see my money back or an apology, disgraceful customer service.

What happened, Floraqueen doesn't answer any of your customers and suppliers anymore? Very worrying...
We take care of your deliveries to Brazil for many years, with care, quality and professionalism. Now Floraqueen has stopped paying for deliveries already made for us in October and November, and we are concerned about not also receiving deliveries that we made in December. We have already sent dozens of e-mails and contact forms during this period, but we have not had any answers. Will we have to take legal action? Florist number *******

Have ordered flowers to be delivered paid extra for a timeslot the day of delivery, the order has not been fulfilled and has had zero contact from the company other than automated emails after sending numerous emails and contact requests.

Don't believe there is a legitimate company behind this website.

The bouquet was never delivered. When I rang the number to enquire the phone kept ringing off. I have emailed and the company are just not interested in resolving the problem. The company have £70 of my money and have basically told me its too bad. DO NOT USE THIS COMAPANY

On 26 Nov I placed an expensive order for flowers to be sent to my best friend in Sydney for delivery on 24 December. It is now 30 December and still no flowers have been delivered and I am unable to get a refund. Customer service is appalling. They just don't care. I have never ever complained about a company before but feel so disappointed with FloraQueen that I just wanted to let everyone know not to use them.

I had a not so good experience. I made 2 orders; one to London, UK and one to Lima, Peru both to be delivered Christmas Eve. At no point was there a great tracking system, the needle always said "being prepared". On Christmas Eve the flowers arrived in London but for Peru it was not the same. I gave Flora Queen the address and as the person did not open the front door, they left a card to say they had delivered to another address (image of card attached and image of confirmation email with delivery address attached; 2 completely different addresses). Why! I do not know. To date, I have not had a response from Flora Queen as I complained as the recipient in Lima, Peru never received her flowers which were expensive and I have sent them 3 complaint emails, the last one asking for a refund. I will never use them again!

Ordered cava to go along with the flowers, but received a cheap red wine. Typed a heartfelt message that was supposed to go on the card, but all they wrote was "Enjoy this wonderful present." After filing a complaint, all customer service did was send me a weird responce talking about their authenticity and their fresh-cut flowers. It was very obviously a cut-and-paste message. They offered no further sollution. No refund, no extra delivery, nothing.

DO NOT ORDER HERE.

Paying €62,- for a very small bouquet, the wrong drink delivered, a card without a message (or a name) and NO REFUND (currently trying through PayPal), is NOT WORTH IT!

Oh, and you will also get spammed with their newsletters every single day despite unsubscribing tons of times. Buyer beware.

I orders a couple os thing with them and did not arrive on the day i picked, it actually arrived 4 days later. The box arrived all destroyed and open.
Customer service is awful, they do not answer you if you have an problem. Not helpful at all, always living to to guess what is going to happen next.

I ordered these flowers for a 40th birthday. Not only was the order a day late, but it did not look like the picture and the quality was really bad. I do not recommend this service at all. The worst flower delivery experience of my life!

This has to be worst florist company l have used! Stupidly l did not look
At the reviews before placing an order. I ordered a large bouquet of Amaryllis, as per their website on 16 December, eventually, following emails going back and forth to Floraqueen, they sent me several emails in Spanish! I don't understand Spanish! They gave me so many excuses they didn't have the correct address/phone number etc, etc. Eventually the bouquet arrived on 22 December. Have you guessed? It was a completely different bouquet not at all what l ordered. During the ordering process when l came to payment it said l ordered a red vase, which l hadn't, from this l deduced this company was "TROUBLE". Unfortunately, too late l had pressed payment and was unable to cancel my order!
Please do not use Floraqueen they are beyond useless l can only describe them as a SCAM. They will take your money and deliver rubbish. The World is going through a terrible period and we are all stressed out and wondering if we will lose loved ones, have no employment run out of money, and a $#*! company like is operating and stealing money from people who trusted them. If l could meet with the people who run Floraqueen l would give them a piece of mind. These people are TRASH! Unfortunately l am unable to show you a picture of the bouquet or of proof purchase. My friend who received this bouquet are in Slovakia and has just had a baby, I do not want to bother her.

I wish i had seen these reviews earlier. I ordered a $100 bouquet of flowers for my grandmother for Christmas. She is spending it alone as our grandfather had passed away a few months ago. She is living by herself and awfully sad. I knew this bouquet with a card would bring her happiness as she knew we were thinking of her on Christmas day. But the bouquet never arrived. Not sure when it will arrive, if it even will. I am so upset. This was the most important christmas present. Not only the money goes straight down the drain but my gift to my grandmother that would've appreciated it so much is not fulfilled.