Our luggage was smooshed while traveling from Copenhagen to Los Angeles, after informing SAS emailing them photos and explaining the matter they asking for me to contact the shop and for them to print a letter head saying that we have purchased it and how much we paid for it, we bought the luggage 2023 in London so I asked SAS to send us a return ticket which would give us the possibility to contact the store while flying from Los Angeles to London to get the letter they are asking. This is simply a answer saying we are not going to compensate nor taking any responsibility about your luggage, so I decided to contact the European passengers rights commission, one bureaucracy to another to get the answering "why is so many stupidity within the SAS customer service.
Products used:
Luggage
Do you remember the Norwegian airlines that went bankrupt few years back because of a very very bad customer services? SAS is the replica of the same. Before anything if you want to visit Sweden be prepared for the most Paid toilets visit while you have paid for your lunch or dinner, at a place in the middle of the city called Galeria. And if driving and parked you car at the parking be prepared losing few hours figuring out the pressure brought on you by the city authorities to park, I call it the Swedish style toilet and parking mafia operated and managed by the most bureaucratic system in Europe.
SAS, we lost our flight to Stockholm at Copenhagen because not a single SAS employee knew which gate is the flight, but we were told that the gat is changing at any time by the minutes, above all the airport being crowded and the 20 minutes walk to connecting gate was the reason for us being forced to buy a new tickets to Stockholm, while returning to US our luggage was smooshed like someone deliberately used a hammer to smash it or thrown out of airplane for a taxi driver returning it back to luggage carousel at LAX giving us a lesson complaining, here I think that SAS policy was based on making more money that passengers would lose their flight so the SAS personnel at information desk looked very very happy to see our credit card being charged.
I just wonder if the Stockholm city mayor-employees are immune in using, toilets, after the lunch or dinner at the Galeria, if they ever eat there because the foods are very expensive, and pay 15 Swedish Krona for their visit to Galeria toilets. So my advice, don't use the third party companies to book your hotel, cars or flight and don't take the advertising logo by SAS to seriously, is just a advertisement, one more thing, Sweden from outside looking beautiful but inside is another sad story.
Products used:
Credit cards buying a new ticket to Stockholm from Copenhagen. $ 173x2=$ 346 dollars.
This company doesn't have bad customer service, it simply has no customer service. I booked a flight with this airline and then wanted to get in touch to change it. I got no answer by either phone or email: I tried calling three different numbers that I had found for them. The day of the flight came and went and the plane left without me. I finally got a response by email four days after the flight - simply telling me to call them and they'd be "happy to assist". I made a complaint and got a response nine days later saying - guess what? Call us!
So basically if you email them you just get automated responses saying 'Call us' (even when your flight has left and it's too late to change it) and then they just don't answer the phone. They clearly have no interest in resolving complaints either.
The Scandinavian RyanAir?
Completely unreliable. I fly with them on a regular basis (have no choice on these routes) and I would say that at least 60 % of the flights are either canceled or delayed. Trying to avoid as much as possible.
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