Flytelligent

I have never had a worse experience with ANY company. Their representatives are lazy and after dealing with two of them over the course of 2 days and being ignored, I finally got to a manager only to be treated worse by them! I actually heard a manager telling a rep to just put my call to voice mail because "i wasn't his customer or his problem." They can't work the mute features on their phones, let alone get you tickets! I have been jerked around for a few days now and wish that there was something else that I could do besides just write a review on this site. Save yourself a lot of time and headache and book your trip with someone else. These guys are THE WORST!

Actually, I'm not reviewing the website but the company, Flytelligent, itself. I've just purchased a ticket from them. My overall satisfaction with their services is 1, with 10 the very best. On May 5 purchased ticket to Paris and return - on 25 May still no ticket despite multiple requests; travel insurace purchase the same time issued only after many requests; agents speak while I'm speaking, not listening, therefore not hearing the questions to answer: highly rude. Confirmation numbers provided did not produce an itinerary with the airline thus highly uncertain if a ticket and reservation actually reached them. Today, finally, the COO answered my message; the best he could offer in consolation for all this was a $50 voucher to use with their company! Will I use their services again? NO

This was one of the worst travel booking experiences ever. They cancelled my return flight from Europe without telling me, leaving me stranded on the day of my planned return home. Now, they won't answer my calls to lodge a complaint. Please do not use this company.

It's more about the company. Completely unethical! The site asks for the exact date and location then gives an actual EXACT price... HOWEVER, it will not let you book and every time you phone them, they say the website doesn't actually give prices based on dates or locations given!

Hello,
I usually don't bother writing reviews good or bad in that matter, but i did purchase few tickets through these guys. The price they advertise, from what they tell me is the price without tax. At first time purchase i asked for the break down of the charges for review. I was surprised that taxes are actually almost as much as the actual fare! Reagardless, Flytelligent came through with the price that Kayak couldnt beat. I actually requested two tickets right now from them and will come back to let you know if they deliver as in the past.

Hope this helps...

Isidoro G.

I have to admit that they did have good prices. BUT when we arrived in Sydney to catch our connecting flight to Adalaide, it cost me and extra $400.00 because flytelligent had booked us on a flight with no checked baggage. Come on we were flying International from LAX (NO CHECKED BAGGAGE)? The airline that took us from Sydney to Adalaide had no customer service but gave us a number to upgrade on our return trip. Which by the way cost us another $350.00 to upgrade to checked luggage. I asked our agent at flytelligent when I booked the package specifically about checked luggage and how many we could have. With that being said, The airline told us that there is a screen that pops up whenever you book with them that tells you there are not checked bags and you have to accept the terms. So, bottom line is that in the long run flytelligent was not any cheaper than the other sites that I had been on.
I would not suggest anyone use this agency

We purchased airline tickets from Sydney to Honolulu from Flytelligent. We had to cancel our trip due to medical reasons. The airline JetStar, agreed to refund our fares, and sent a check to Flytellignet. We contacted Flytellignet on 21 Oct 2010 and were assured we would receive our check within a week. To date, no check and no response to numerous telephone calls.
I attemted to write to the address in the web site, The letter was returned by the Post Office, "vacant".

We booked our flights to London through Flytelligent.com. No issues, everything went smooth. I just purchased a ticket to Paris at a good price.
Good luck.

Stephanie

If I could give 0 stars I would. This is the absolute WORST travel experience I've ever had. When I called them they quoted me a good price for a decent flight. They sent forms for me to digitally sign, confirming those flights. But the flights that I finally ended up with (weeks later) were different flights and much worse! We had multiple stops with long layovers. I was travelling with young kids, so it was really a problem. They spelled my daughter's name wrong (after I told them how to spell it) then wanted to charge me $200 to fix it. It was like pulling teeth to get them to return a call. When I finally spoke to them and complained about my flight, they said they would send me some vouchers to make up for it, but they never did. But the worst part of the whole thing was on our return flight. We got to the Rome airport and were informed by the airline that the booking for my two young children had been CANCELLED by the agency! Unbelievable! Obviously we couldn't fly without them, so we were placed on stand by. We eventually got on a flight, but were all spread out around the plane. DO NOT USE THIS COMPANY!

I've used these guys before and had a pretty good experience. Got a good deal and my trip went smoothly. I'd recommend.

I am one of this people who usually doesn't bother with writing reviews, because I believe that customer service skills is must for any company that deals with people. But I have to admit that FlyTelligent is one of the companies that I am willing to tell everybody about. I bought a ticket from them for my trip to Paris this summer (I should mention I bought it before getting my passport done). They got me a good price, the representative was pleasant and gave me a whole shpeal of how I can always call him if I have any problems with my flight (I just took as a sales pitch at that time). Well long story short my passport doesn't make it on time for my trip. I called United waited on hold, spoke to four different people who pretty much told me that it wasn't there problem that I didn't get me passport and that the ticket is not refundable, the last guy told me to call my agent. So in tears I found the email from FlyTelligent with the agent's name and called. And this is where the magic starts: I was able to reach him almost instantly, He remembered who I was! And was able to cancel my ticket (I did have to pay a penalty, but I didn't lose all my money) and he issued me a gift certificate for me to use for my next flight. He was super nice (the experience itself was horrible, because I never went).
I don't know how they do it but this company is great. I was looking for a ticket to Russia this summer and went to all the usual site like, expedia, travilocity and all the tickets were all in the same price range around 1300. So I decided to do more research more and stumbled on this website. They were able to get me a ticket for 900 dollars. Thanks Flytelligent

I am astounded that this place is still in business. Kind of, granted that they can stay open by STEALING FROM YOU!

I booked a round trip flight out of SFO to London Heathrow; I made the flight into London, but discovered the night before while I was attempting to check in online that my return trip had been canceled. I immediately called flytelligent and spoke with the manager of the office – Sam. I asked Sam why my flight had been canceled, and he was unable to identify the reason of the cancellation. He asked me to hold so that he could call his "consolidator". After waiting for him, he explained that it was the airline that canceled my flight. Since I had to be back the following day I bit my lip and paid the fee. I still don't have an answer as to why the trip back was canceled. I paid. I went. I got stuck… Long story short, I was forced to pay a $400 "reissue fee". After paying for the reissue fee, and returning back to the States, they hit MY COLLEAGUE'S CARD (they ended up paying for the booking when we booked the trip) for another $160 stating that they misquoted me the ticket price when they originally confirmed the booking and that they were dinging me because my friends credit card was declined a couple times when we were booking (the bank did not allow the charges to go through because of fraud protection). I later learned the day of the booking that the credit card company placed a hold on the card because flytelligent had made four different charges to the card holder before we even confirmed a booking with them. Flytelligent has been unable to tell us why they did this in the first place. It took two days for them to reverse those initial charges!

To make things even funnier, they admitted that they attempted to charge that card holders credit card first but since that one did not work (they shut it down to flytelligent), they used mine since it was wide open. I informed them that even though they had my information, it did not give them a right to just go charge a card. They apparently don't agree.

I have already started a fraud complaint with VISA/Mastercard, and my next step is the Better Business Bureau. Care to join?