Flyus

First, when I paid my tickets and then i received email, that price is gone, I need to pay another $150 to get that tickets. It's a trap and the lowest price is a bait, which you will never get that price. Please do not trust that company and be away from them! My flight time changed, the airlines said it's free to reschedule to another flight, but they charge the fee for reissue tickets, even the airlines say so it's free! Also their customer phone line waiting time is huge long, be careful! They are horrible and ridiculous!

I booked a ticket through Flyus.com and got confirmed. They cancelled my ticket next day without explanation. No customer service. Never use them again.

Stay away from this site. They have held our reservation since a day with no updates posting better prices than competitors. I am surprised this google flights have fallen for them.
I would expect google to vet such scammers out. Now I can't even trust flights.google.com to provide reliable recommendations.

Company violates Department of Transportation's 24 hour refund rule and tries to force you to take a future voucher instead of issuing a full refund within the 24 hour period as mandated. They will lie and tell you your refund is on the way. Then a week later, you'll receive an email saying you didn't request the refund in time and have up to a year to use that credit. Totally, dishonest, unprofessional and deceitful. If this happens to you... be sure to file an official complaint with the Department of Transportation.

We booked a $4000 flight from lax to singapore. First, it takes 6 hours before they get back that the price has increased and they need us to either cancel or accept the new price. We pay the extra $100. Then next my credit card gets declined. I get them on the phone after 30 mins hold time and give them a new card. Now, 12 hours later my ticket is still not confirmed and my credit card is STILL not charged. I cant call them anymore as it goes straight to voice mail and all my online inquiries are never responded to. Its complete garbage and its clearly a bait and switch scheme. Now i am in a stuck situation as i cant be sure they will not charge my credit card if i go buy from another vendor. HATE THIS!

They reserved the tickets but never paid the airlines.
Worst customer service over the phone with a lot of automated menus that would end up hanging up on you.
Got through twice with zero accountability and blaming airlines for my inability to travel.
I had a beautiful trip to Brazil planned for more than 5 months that was cancelled altogether.
Still unsure if I'll get refunded.
Not just a bad experience but a very possible scam.

I will rate them above a 1 for one reason. At least they sent an email shortly after the reservation was made saying that for blah blah reasons they ticket they had confirmed did not exist, but that I could call them to get another ticket because they had many unpublished ticket prices. I might have called except I see this web site with reviews and of course do not.

But at least they let me know promptly that they had flaked out on me. Other travelers seem to have found out about the flake-out much later in the travel process, causing so much trouble.

This website is nothing short of a disgusting scam. They change ur ticket price after you purchase it and make it so that you cannot reach their costumer service to cancel the tickets. The tickets are clearly not even real after further investigating. I am disputing the charge and getting people involved to take the site down. Vile behavior

Bought flight month in advance. One leg was cancelled. No communication from flyus. Called dozens of times, hold times up to 3 hours. Most calls dropped/not answered. Flyus did not fix, reschedule the leg that was cancelled. Also they wanted to charge for a refund. Took no responsibility/ownership, provided misinformation, blamed the customer and argued/rude to customer.

If I could give them a review of -1000 I would do so, extremely incompetent and rip offs, tried to change our tickets for more than a year and a half, never responded to our emails, after speaking with representatives for more than an hour and a half, they all hung up, bottom line, if you do not want to lose your money, don't ever use this website!

I booked a flight and they never sent tickets. The reservation just vanished in their system and I had to book somewhere else a few days before the trip. They don't even call you back for 24+ hours. Then the rep tried to turn it back and blame it on me for not following up. They need to be delisted from the Google Flights API.

Beware, scam company. Just give a try and call them, no one will ever answer your phone. All the publish prices are scam. After you submit your information, they will send you an email that the price has increased and they ask you to pay more. There is no customer service either by phone or email. Good luck if you book a ticket with them!

Do not use this company. It is a complete scam. You'll book a flight, then it takes 6 hours for it to actually process at a much higher fare. Customer service knows they are running a scam and for some reason kept telling me "Everything we are doing is legal". I never once brought up anything about legality. "KATE" in customer service is absolutely horrendous. AVOID AT ALL COST!

If I could rate lower, I would. Please do not use this service. There is NO customer service and the conditions they impose make it impossible to modify anything. I would also advise airlines to not use as an intermediary. I never write reviews but I was so disgusted with my experience that I decided to.

I purchased my tickets through flyus and days and days went by without my tickets being bought and the price kept increasing. Tried getting a refund and they said they can't do it and to just wait for the tickets to be bought. Luckily, a couple days before my trip i called spirit airlines and they were able to produce my tickets for me. This company had already bought my tickets but never sent them to me or any confirmation codes. Thank the lord that spirit airlines could reverse look up my purchase by my name or I would've spent $400 on airline tickets that I would've never gotten from the third party. Screw you guys for running this scam and screw google for having flyus as my top result when buying the tickets. How the hell is this site recommended when every review from sites like this one and trust pilot say it's a scam and poorly ran? I'm back from my trip but I'm still steamed

It's ridiculous trying to get a answer from them. I'm trying to change the day of departure and they "can't do it" because they're waiting for the airline to get back to them, 18 days after my initial request.

At least when I go to the airline's webpage, I do actually have a reservation. Don't use them! I wish I had looked them up BEFORE I bought the tickets through them.

I desperately need help changing my first name on flight ticket. The system has put it in wrong by no fault of my own. It's IMPOSSIBLE to reach someone at flyus via phone or email. I am sure I'll not be able to board my flight if not body gets back to me. Do not book with them!

While purchase ticketing multiple things pop up and get charged for service that not normally incur cost like selecting meal preference.
I recently purchases flight from this flyus.com and customer service experience is worst. After waiting hours call drops... not able to get hold of anybody and even if you get hold of someone call drops and have to wait on again.

It is a pain to change or cancel flights with them. Usually on hold before anyone answers the phone at least for 30 minutes. Also any changes or cancellation needs to be requested online first before they take you seriously. Then, they take up to 72hours to contact the airline before providing how much it would cost to you. They charged ridiculous fees just to make changes or cancel. Not only you pay fees to Flyus but the airlines will charge another fee too. It is not worth to save a few bucks to book a flight through them. The airlines Scandinavian airlines in this case said they can't do anything. All changes needs to go through Flyus. I would rather book directly with the airlines. I never had this much difficulty with another online travel agency. This reminds me of the old days where you are at the mercy of the travel agent to decide what you can do. Overall very frustrating experience. I would never use Flyus again for any of my travel needs.

Booked a trip to Paris from SFO, price was $780.30min after booking, an email was sent saying the price was $850 now, which I accepted. 12 hours later another email was sent saying the price is now $860. It was unclear if they have an understanding of what price they were offering at what time. Instead of playing their game for who knows how long I just cancelled and booked via another website. Didn't enjoy wasting my time.

Not trustworthy website
Booked and purchased ticketing for overseas in advance, however, flyus.com ticketing transmission to the airline was incorrect. Result my reservation and check-in seating was incorrect. The airline did not care for my explanation, and Flyus.com asked me to pound sand due to my responsibility to check (although I paid for intended the ticketing class). Especially since I paid a service fee for their booking fees to render the pricing with the product. I would not recommend this to anyone. I have proof of purchase attached as well.

I found flights through Google flight. Was then transferred to flyus.com. Purchased tickets. Paid for all and everything seemed good. A month later I get a notice that one leg of the flight is no longer confirmed. Called the company, after repeated tries, and was told they could find a new flight and it was $50. Why I was forced to pay for something out of my Control was beyond me but I thought it's only $50. Once the confirmation came…the cost was actually $200. Called fluid.com back and they said it's 50 a ticket. To make matters worse If at any time there is another change they will continue to charge. Id stay away from this company. They will continue to charge out at any given chance. A $1000 tix May end up costing $5000 by the time they are done.

Booked ticket via flyus and cancelled one ticket as they double booked and it's been 15 months no refund. I can't believe how they are running business when they don't care about customers. My hard earned money is not returned and no clue if I will get and when. Worst experience ever had

I originally booked a flight ( business) to Egypt. I decide to stay one more day in Egypt so I looked up the airfare which is 600 dollars less. I was really excited. I called the customer service to make the change. They told me I have to wait 24-72 hours for the change. The thing is by the time they emailed me back the airfare went up $1,000 this company is so so incompetent. Who has the time to wait that long. My whole trip is ruin due to there incompetence.