FonePaw

I used ios data recovery software.
The program does not work. Refund policy is very suspicious.
And the support team was worthless.

Tried to retrieve a message i had just deleted (with photo attachment). Did not work. The message literally deleted only 1 hour earlier

Software doesn't pull up the deleted videos, it pulls up the current data. I don't need this crappy s/w to do that.

Perhaps FonePaw can learn how great companies treat customers from clues in this story. It's June 2019 and one of my dearest friends is at the end of his life's journey. For 3+ years my friend has lived with brain cancer - glioblastoma - the same type of cancer Sen. John McCain had. My friend lives his life and is facing death with dignity and grace. During his relatively short life, he has always treated people with respect, no matter their circumstance. His honesty for and transparency with his family and thousands of friends will endure long beyond his days on this earth. I am blessed to be on a core team of friends and family caring for him and raising $ for his medical bills and for his two teenage son's college education. Recently, I purchased FonePaw to retrieve data and family photos from my dying friend's Google phone. I purchased the product with the assurance that I was under a real 30-day trial. After multiple attempts (and help from tech support) I was unable to register the product for use. In fact, without registering, I never used the product. I kindly wrote and requested a refund. I thought that FonePaw's 30 day trial meant just that - a 30 day trial. My request for a refund was denied. It is evident FonePaw does NOT value basic customer service. They refused to issue me a refund for a product I never used once. Maybe FonePaw can learn something from my dying friend. Look above at how I described my friend with brain cancer. Do not buy anything from FonePaw! It is a company that is not honest nor transparent (FonePaw promotes a 30-day trial while fully intending to stick it to you), especially if the product was never used.

I paid $80 for this program that let me see what was already visible on my phone! SCAM! Won't refund.

This company has the worst refund policy I have ever seen. Won't refund even though it won't work. Do not buy!

This program does everything except what you want! If you buy it to improve your video as they advertise, it will not work for you!

So the software did not work for my case and the support wasn't able to help and they did not refund or stand behind their product

It is highly recommended that you want to purchase the software of this software company, you can check it here, and hope that everyone can promote sitejobber, let more people know the software quality of fonepaw. Because my English is not good, I regret to know sitejobber until now.

When I bought FonePaw software, I found that I couldn't fix my phone at all, so I sent an email to 2checkout asking for a refund. 2checkout asked Miss Emily of Fonepaw to ask, Miss Emily immediately responded to 2checkout and would reject the customer's refund because Their internal emails were accidentally sent to me. Showing their 30-day money back guarantee is not true.

Or if you really want to buy, as Kevin said, be sure to pay with PayPal in order to have a guaranteed refund. Otherwise, you have to spend a lot of time and cost. My experience is that I keep sending emails to debate with their Marketing Supportor Miss Emily. The big point is to debate, it will cost you a lot of time, I spent three weeks. Until she couldn't argue, I got a 70% refund, but my phone was not fixed because of Fonepaw's software. I fixed it with free iTunes.
Only fixed my bad English.
So I think I was very stupid to buy FonePaw software and also charged 30% of the money.

In addition, the authenticity of FonePaw. Can be discussed by the following items
Their previous page shows that Chief Editor's Emily Watson and Customer's Bella, the photo is exactly the same, using the search engine to search, you will find this image has more explanation. In addition, they have now changed a new photo for Emily Watson. As long as they search by search engine, they will see more than one explanation. Many photos of this company have another possibility. And consumers can't upload their own photos on the message board. Where do the photos come from?

Don't buy from this company. Based in Hong Kong and doesn't readily update Apple products or Android products. Will NOT WORK THE WAY YOU INTENDED!

Terrible Service - didn't work on our Galaxy S5 - no refund - said I should have read their policy better...
TERRIBLE COMPANY!