• FootSmart

FootSmart

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Overview

FootSmart has a rating of 1.9 stars from 38 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootSmart most frequently mention customer service problems. FootSmart ranks 371st among Shoes sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    4
  • Quality
    4
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
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How would you rate FootSmart?
Top Positive Review

“No problems whatsoever”

Jeannine D.
2/23/24

I ordered 2 pairs of boots, made sure they were the correct size because the site says "all clearance sales final!" Got the boots - brand spanking new in the box & fit like my old boots did! THEN I got an ad saying they were having a sale! Bought 2 MORE PAIRS of my favorite boots for a fraction of the cost retail! Ended up with 4 pairs of boots for the retail price of one pair! Received the second 2 pairs today & am extremely happy with FootSmart!

Top Critical Review

“Interesting development”

Linda M.
9/20/24

This is a follow-up to my previous review concerning 4 pairs of returned shoes to Footsmart. One pair of shoes was marked "final sale" and, when I requested a simple size exchange, the business refused and told me none of the cost (around $50) would be refunded. I wrote about this very unpleasant experience earlier today in Sitejabber. Then, not long after my review was published, I received an email from Footsmart stating that the a "final sale" item had been refunded after all. I find it less than encouraging that a bad review prompted them to do the right thing! This should have been handled differently from the beginning. Not a sufficient resolution in my estimation.

Reviews (38)

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Reviews that mention popular keywords

customer service (8) shoes (18) return policy (3)
Thumbnail of user lmarshall
1 review
0 helpful votes
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September 20th, 2024

This is a follow-up to my previous review concerning 4 pairs of returned shoes to Footsmart.
One pair of shoes was marked "final sale" and, when I requested a simple size exchange, the business refused and told me none of the cost (around $50) would be refunded.
I wrote about this very unpleasant experience earlier today in Sitejabber. Then, not long after my review was published, I received an email from Footsmart stating that the a "final sale" item had been refunded after all.
I find it less than encouraging that a bad review prompted them to do the right thing! This should have been handled differently from the beginning. Not a sufficient resolution in my estimation.

Tip for consumers:
This business has the most dismissive and inconsiderate customer service I have ever encountered.

Products used:
None of the four pair ordered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeannined63
1 review
0 helpful votes
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February 23rd, 2024

I ordered 2 pairs of boots, made sure they were the correct size because the site says "all clearance sales final!" Got the boots - brand spanking new in the box & fit like my old boots did! THEN I got an ad saying they were having a sale! Bought 2 MORE PAIRS of my favorite boots for a fraction of the cost retail! Ended up with 4 pairs of boots for the retail price of one pair! Received the second 2 pairs today & am extremely happy with FootSmart!

Products used:
Abeo Victoria Black Crystal Boots

Thumbnail of user alidab1
1 review
3 helpful votes
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May 19th, 2016

Still waiting for my return amount. Company keeps telling me it was done-bank says they have nothing-not even pending from Footsmart. Get nowhere with anyone on the phone.
Will be doing a fraud case from by of my bank.

Thumbnail of user eilaw1
1 review
0 helpful votes
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April 7th, 2023

My mom ordered black/white floral Easy Spirit shows and received horrific-looking blue floral shoes. When I tried to help her exchange them to the ones she ordered, nothing in the shoe was available (no sizes or colors). Return would cost $10 and reading reviews here, she probably would not receive a refund. So we are keeping them...but will not order from here ever again. What a scam!

Tip for consumers:
n/a

Products used:
n/a

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosemarya7
1 review
3 helpful votes
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October 11th, 2016

I bought so many pairs of shoes and accessories from Footsmart online and recommended them to dozens of family and friends with foot problems. However, they will never get another cent from me and I will let all know how horrible their customer service has become. I had just received my latest two pairs of Vionic shoes in the mail. One pair was fine, the other I was in excruciating pain right away with because the cut was right on my bunions. I called to get a return shipping label and was told they are in total liquidation and there was no refund or exchange! I paid a lot of money for these shoes! Deplorable business practice!

Thumbnail of user alicew24
1 review
5 helpful votes
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October 8th, 2014

Bait and switch. Big notice on inside front cover of catalog, "20% off any shoe purchase in this catalog... when your product total is $39+". When I went to place my $80 order and entered the promo code, a message popped up saying it didn't qualify for the discount. I re-read the notice, and discovered an asterisk at the end. In tiny print at the bottom of the page was a list of exclusions that included just about every item in the catalog. I ordered the shoes from Amazon--they cost less and I got free shipping.

Thumbnail of user cheryld46
1 review
3 helpful votes
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September 25th, 2016

I recently purchased a pair of Walking Cradles dress shoes, which I needed to return. I am told that they will not "approve" my return because the shoes were in a liquidation sale. I have never encountered such a scam. I am out $119.00 plus shipping etc. If you are shopping at Footsmart as I have done in the past, I would suggest ceasing and going to more reputable companies. If you do shop BUYER BEWARE. Read all the fine print, (I didn't see anything that would have alerted me to this practice) because at the end of the day the customer is treated with zero respect.

Thumbnail of user sharia13
1 review
0 helpful votes
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July 19th, 2018

I have been a customer of Footsmart for years. Orders always shipped promptly, well packed, quality shoes that last for years, comfortable, and I receive many compliments on them and requests for where did I get them. Last month I messed up my order and they went out of their way to fix it, even sending me a refund without my asking, even though the item was on sale with a no return policy.

Thumbnail of user nadejdai
2 reviews
7 helpful votes
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April 18th, 2021

I've ordered 2 pairs of shoes from FootSmart. My credit card was charged right away. The very next day I've got a notification that my order was cancelled because they don't ship to Canada! I've got a refund but I lost $10 on the currency exchange rate. My opinion - absolutely unacceptable service.

Tip for consumers:
If you are not in the US, don't order anything from this site - you won't get the product, and you will lose money like I did

Products used:
I haven't used any as my order has been cancelled

Thumbnail of user billiekayh
1 review
0 helpful votes
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February 26th, 2021
Verified purchase

I purchased some shoes totaling $56.00 which I returned the next day. I was refunded $43.05 No explanation where my $12.95 went and why they kept that amount. The tax was $4.05 and protection (whatever that is) $2.95 is all that showed on the refund. That totals $7.00 not $12.95 Very unhappy and would never buy from them again. BEWARE

Tip for consumers:
DO NOT BUY FROM THIS COMPANY

Products used:
shoes and expected a full refund which I didn't get. No explanation in the refund showing the $12.95 they kept.

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnab54
2 reviews
8 helpful votes
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May 7th, 2015

I have been ordering shoes from Foot Smart for several years. Each time I ordered, my shoes were wonderful. This year in December I ordered my favorite work shoes and after 3 months the bottom of the right shoe began to peel off. I sent them back, to either be fixed or replaced, and did not hear from anyone for 3 weeks... so I e-mailed customer service and their response was that they were mailing my shoes back to me ' because they had been worn". And they would not be able to do anything. (3 month old shoes costing $136.00) I will not order another pair of shoes from Foot Smart, or recommend them to anyone.

Thumbnail of user ireneh20
1 review
5 helpful votes
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December 11th, 2015

The shoes never arrive. The customer service department is unresponsive. No one cares & the shoes are expensive!
I will be reporting this business to the better business bureau just so i have a shot at getting my money back.

Thumbnail of user doloresg4
1 review
2 helpful votes
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August 1st, 2017

I bought two pair of shoes. One for me fit ok; another for Mom. Her's did not fit. I read the instructions on the box. Said they had to be returned in the same box and I had to pay for postage. The shoes were $75. Plus tax Sent them back today; was charged 17.50 to return. Will not order from them again!

Thumbnail of user pamk
2 reviews
5 helpful votes
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March 17th, 2011

Bought and returned shoes from FootSmart. Notified Monday they received returns and would refund money in 2 business days. Called on the 3rd day, was told money was credited it my account, but takes 2 billing cycles to show. Called my bank, no money, payment I made was the same as cash, and atm accounts don't have billing cycles. Do not buy from them if there is a chance you have to return anything. I will never do business from them.

Thumbnail of user dianap34
1 review
3 helpful votes
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September 3rd, 2015

Terrible company. Expensive shoes were poorly made. Dye came off on my foot and heels wore out all of the floor first day I wore them. I contacted customer service and, since I wore them, I couldn't return them. There are too many reputable shoe store with real customer service available online. Do not order from FootSmart!

Thumbnail of user brianl43
4 reviews
17 helpful votes
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August 19th, 2014

I went to this website for a particular purpose. They have a lot of specialised products and I desired a springtime shoes that was excellent for stability. I discovered the best couple of good-looking shoes, made extremely well, for a fairly extreme cost. These shoes were quite costly but no one else had this kind of shoes that I could find.

Thumbnail of user jd199
1 review
4 helpful votes
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September 20th, 2016

I bought 6 pairs of shoes. I tried to return one pair but was told I could not due to liquidation sale. I pointed out these were not on sale and I paid full price, and their return policy says I have 30 days. The supervisor I spoke to was rude and refused to honor their policy clearly stated on website. He also refused to let me speak to his supervisor. Worst customer service I've ever encountered!

Thumbnail of user emilyh496
1 review
0 helpful votes
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November 4th, 2020

This company is not willing to work with customers and stubbornly places policy in higher regard than their customers. I've bought shoes from many places and never been treated like that. Completely wasted $200! It's amazing they're still in business with all the competition out there today. Bought 2 pairs of boots, didn't fit, returned them in perfect condition and even paid $50 out of pocket because their cheap and outdated return form link for doesn't work properly, only to recieve a gift card that I can't use! I paid the shipping, the boots weren't worn, so what's the problem? Apparently they won't refund final sale items, and despite all the issues, the policy is more important than the customer. They don't mind screwing you even if you paid the shipping back. Disgraceful!

Thumbnail of user stacyc38
1 review
2 helpful votes
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September 2nd, 2016

I purchased what was advertised as high arch insoles. When they arrived, the was practically no arch support. The cost of the insoles was $14.99 and $6.99 shipping. I returned them using the return label provided and another $6.99 was deducted from my refund. The postage to send them back would have been less than $2 at the post office. Will never buy from again.

Thumbnail of user dianav8
1 review
7 helpful votes
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March 31st, 2015

HORRIBLE RETURN POLICY. Footsmart maY appear to have good prices on some things. However, should the order be anything but perfect, don't expect any help from customer service and be aware that they will charge you to return an item. Their return policy is unreasonably narrow and rigid. I would advise everyone to avoid this company, especially since there are now so many options for online shopping. Internet commerce, especially for something like footwear, needs a reasonable and easy return system.

Thumbnail of user wandap23
1 review
2 helpful votes
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April 4th, 2018

Footsmart sent me a pair of shoes with two right feet. I am not perfect but I do not have two right feet. Then it took them a month to acknowledge that they even received the return. It took another week to process a return which to this date I have not received yet. Faye

Thumbnail of user reneej138
1 review
0 helpful votes
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October 20th, 2020

They added our email to their spam list and now we can not get off of it. Tried to unsubscribe but they just increased the number of spam emails. Sent them emails, they just get returned as not deliverable.

Thumbnail of user privateb
12 reviews
24 helpful votes
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August 14th, 2017

According to their height/weight chart, their thigh high stockings should have fit me, but they barely came up over the knee. I emailed them and they said I could return them if they were unworn, but that I would have to pay the return shipping. I emailed that because the stockings were sized so wrong that I should not have to pay the return shipping. They did not reply or send a prepaid return shipping label.

Thumbnail of user kathleenf3
1 review
5 helpful votes
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August 29th, 2011

Their main web page advertised "Take an Extra 15% Off All Summer Clearance" Enter required code at checkout: EXTRA15D." So, after shopping when I tried to put the code in the "code" box at checkout, it said the offer had expired. Their customer service agents confirmed this in a phone call saying the offer had had expired at midnight the night before. They suggested that "my browser needed to be refreshed". The hitch is... my power was out until 3:00 pm today because of Hurricane Irene. My browser is pulling in the LIVE offer on their website... which THEY FORGOT TO TAKE DOWN, but which they also WOULD NOT HONOR. I won't do business with folks who are not honorable.

Thumbnail of user erinb61
1 review
0 helpful votes
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January 18th, 2021

What I can say about their services and quality of shoes. I ordered a pair of shoe and the delivered on time. The quality of my shoes were amazing.

Service
Value
Shipping
Returns
Quality

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1.9
38 reviews
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