• Footwear etc.

Footwear etc.

Ratings On Other Platforms

Trustpilot
4.5 / 5
ResellerRatings
4.3 / 5
Better Business Bureau
4.8 / 5
Write a Review

Overview

Footwear etc. has a rating of 4.8 stars from 614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, free shipping, and fast delivery. Footwear etc. ranks 14th among Shoes sites.

  • Service
    69
  • Value
    556
  • Shipping
    556
  • Returns
    2
  • Quality
    565

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.2%
Positive
123
Neutral
3
Negative
6

Instant Feedback

9,641 reviews

See all photos
How would you rate Footwear etc.?
Top Positive Review

“Very polite company”

Debra P.
8/25/24

I hunted high and low for this shoe and finally found it here, half a size smaller than I normally wear--but that's only 1/8 of an inch. Good PF support. Good ease for bunions. Very cute.

Top Critical Review

“Great product, slow shipping”

Sarah O.
12/14/23

I was happy to find these shoes in stock, since they were out of stock most places I looked. The shoes are awesome, cute, comfortable, warm, and true to size...but they took 19 days to arrive! I do live in Alaska but USPS has flat rate to Alaska that arrives within a week, year round. When I contacted the seller they told me shipping to Alaska could take up to 14 days. Of course it can...but does it usually? (No!) I've been up here 23 years and buy stuff online all the time, I know how long it takes for stuff to arrive. 19 days is too long, and is way outside the normal time. I think they used one of those partner shipping methods, where it starts out with UPS and transfers to USPS so maybe that's why it took an eternity to arrive. Other than that, totally happy with my purchase!

Reviews (614)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (220)
Thumbnail of user beverlys354
Illinois
1 review
0 helpful votes
  • Send Message
December 20th, 2020
Verified purchase
• Updated review

This is my first purchase with Footwear etc. Look forward to receiving my shoes

Reason I chose this business:

Footwear offered the item that I need; black leather walking shoe.

Reason I chose this product:

Description of its comfort and its rating sold me.

Service
Value
Shipping
Quality
This is my first purchase with Footwear etc
December 12th, 2020
Verified site experience
• Previous review

This is my first purchase with Footwear etc. Look forward to receiving my shoes

Reason I chose this business:

Footwear offered the item that I need; black leather walking shoe.

Reason I chose this product:

Description of its comfort and its rating sold me.

Thumbnail of user nancyj419
California
1 review
0 helpful votes
  • Send Message
May 29th, 2020
Verified purchase
• Updated review

Happy to find a new pair of shoes along with a few other necessities

Reason I chose this business:

It's my favorite shoe store

Reason I chose this product:

Because they were on sale and I liked them

Value
Shipping
Quality
Happy to find a new pair of shoes along with a few...
May 22nd, 2020
Verified site experience
• Previous review

Happy to find a new pair of shoes along with a few other necessities

Reason I chose this business:

It's my favorite shoe store

Reason I chose this product:

Because they were on sale and I liked them

Thumbnail of user lindap2646
Washington
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

Had what I needed. The shoe did not fit as the size usually does.

Value
Shipping
Thumbnail of user marylouf23
New York
1 review
0 helpful votes
  • Send Message
October 18th, 2023
Verified purchase

Good experience both ordering, in delivery time, and in the actual product.

Reason I chose this business:

They had my size which is hard to find.

Reason I chose this product:

Have purchased this shoe before and wanted to be sure I had an extra pair.

Value
Shipping
Quality
Thumbnail of user sarahl2258
Colorado
1 review
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase

No complications, good selections, easy to use, good prices,

Reason I chose this business:

Had the product I wanted

Value
Shipping
Quality
Thumbnail of user sarahjanes7
Washington
1 review
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase

Exactly what I needed, happy with the shopping experience

Reason I chose this business:

Had the product I needed at a reasonable price

Reason I chose this product:

Podiatrist recommended

Value
Shipping
Quality
Thumbnail of user marthap1083
Utah
1 review
0 helpful votes
  • Send Message
September 17th, 2023
Verified purchase

The shoes were too wide. Ordering through Footwear was great and the price was lowest I could find.

Value
Shipping
Quality
Thumbnail of user nancyh2643
Indiana
1 review
0 helpful votes
  • Send Message
May 28th, 2023
Verified purchase

I received the sandals that I ordered in a timely fashion. Thank you!

Reason I chose this business:

I purchased this before.

Reason I chose this product:

I have another pair.

Value
Shipping
Quality
Thumbnail of user davidk3530
New York
1 review
0 helpful votes
  • Send Message
August 29th, 2022
Verified purchase

Easy to find product and order. Also, glad size was available to purchase

Reason I chose this business:

Product availability

Value
Shipping
Quality
Thumbnail of user margaretq344
Idaho
1 review
0 helpful votes
  • Send Message
July 22nd, 2021
Verified purchase
• Updated review

All good and easy. Found you on the net. Good price, free shipping.

Reason I chose this business:

Best price.

Reason I chose this product:

Already have one.

Value
Shipping
Quality
All good and easy
July 14th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Best price.

Reason I chose this product:

Already have one.

Thumbnail of user nataliea262
Florida
1 review
0 helpful votes
  • Send Message
March 30th, 2022
Verified purchase

So far, my first experience shopping with you is very good. Thank you.

Reason I chose this business:

I wanted a pair of Rieker shoes.

Reason I chose this product:

I love Rieker shoes.

Value
Shipping
Quality
Thumbnail of user mikeg1712
California
1 review
0 helpful votes
  • Send Message
March 28th, 2022
Verified purchase
• Updated review

I when I asked online for it my earned discount was applied immediately

When I explained that I wasn’t able to access my discount, customer service found it and applied it to my purchase.

Reason I chose this business:

I always shop in the Footwear stores near me. This is my first try online

Reason I chose this product:

I'd seen it in a store but they didn't have my size. Im happy I found it online.

Service
Value
Shipping
Quality
I wish I could have had access to my Footwear account...
March 21st, 2022
Verified site experience
• Previous review

I wish I could have had access to my Footwear account to apply a discount toward my order.

Reason I chose this business:

I always shop in the Footwear stores near me. This is my first try online

Reason I chose this product:

I'd seen it in a store but they didn't have my size. Im happy I found it online.

Thumbnail of user kelseyh181
Missouri
1 review
0 helpful votes
  • Send Message
December 23rd, 2022
Verified purchase

Easy ordering and prompt delivery! Appreciate the quality of the product as well!

Thumbnail of user teresah1116
Oklahoma
1 review
0 helpful votes
  • Send Message
December 23rd, 2022
Verified purchase

Received a Day earlier than predicted! This was a last minute Christmas gift.

Thumbnail of user tilahc
Virginia
1 review
0 helpful votes
  • Send Message
September 7th, 2022
Verified purchase

Loved it! Superb in every way! Definitely shopping Footwear Etc in the future!

Reason I chose this business:

Sale on Pink Uggs

Value
Shipping
Quality
Thumbnail of user catheriner780
California
1 review
0 helpful votes
  • Send Message
August 23rd, 2022
Verified purchase

Easy to find what I was looking for and my size was available!

Reason I chose this business:

I received an ad in my inbox and thought to check for the type of shoes I was looking for

Value
Shipping
Quality
Thumbnail of user patriciac3744
Missouri
2 reviews
0 helpful votes
  • Send Message
October 14th, 2023
Verified purchase

Thank you for making ordering so easy. The quality and speed of delivery were outstanding!

Reason I chose this business:

Have had great experiences with items I have ordered from you.

Value
Shipping
Quality
Thumbnail of user barbarah2036
Kentucky
2 reviews
0 helpful votes
  • Send Message
October 30th, 2021
Verified purchase

Great shopping site except needs to take customers back to exact place they left off to view item.

Reason I chose this business:

Shopped here before

Value
Shipping
Quality
Thumbnail of user georgec1294
Michigan
1 review
0 helpful votes
  • Send Message
December 19th, 2021
Verified purchase

New customer. I like that the heel is not high, that type of boot is hard to find.

Reason I chose this product:

Have same name boot

Value
Shipping
Quality
Thumbnail of user vivianap24
California
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

I got my product very soon and love my new shoes! Always happy to purchase shoes from you!

Value
Shipping
Quality
Thumbnail of user lawrencel273
California
1 review
1 helpful vote
  • Send Message
April 13th, 2020
Verified purchase
• Updated review

The website is fine. It is hard to get the right fit without going into a physical store.

Reason I chose this business:

I am satisfied with the overall business plan.

Reason I chose this product:

I shop for comfort.

Value
Shipping
Quality
It is easy to order online
January 11th, 2020
Verified site experience
• Previous review

It is easy to order online. I do miss in store fitting and returns.

Reason I chose this business:

Previous experience and birthday discount.

Reason I chose this product:

Mephisto is my preferred brand.

Thumbnail of user amp21
California
1 review
0 helpful votes
  • Send Message
October 9th, 2023
Verified purchase

The order delivery process was quick and that is Superb!

Reason I chose this business:

Because i need to redeem my points

Reason I chose this product:

Because the products fits the redemption points i have. Plus, it's affordable, practical, and versatile and nice.

Value
Shipping
Quality
Thumbnail of user maureens683
Illinois
1 review
0 helpful votes
  • Send Message
October 9th, 2023
Verified purchase

I would definitely order from this company again Thank you

Reason I chose this business:

Color and wide size

Value
Shipping
Quality
Thumbnail of user bobc1240
Kansas
1 review
0 helpful votes
  • Send Message
September 24th, 2023
Verified purchase

Already own one pair. Love the price and the quality.

Reason I chose this product:

Quality and price

Value
Shipping
Quality
Thumbnail of user dianner283
Illinois
1 review
0 helpful votes
  • Send Message
September 12th, 2023
Verified purchase

I ordered the shoes and got them. I have no complaints.

Reason I chose this business:

They sold a pair of shoes that looked like they might work on a narrow foot.

Reason I chose this product:

The velcro straps

Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we have the largest selection of MBT shoes and Vionic... and get new shipments in every week from Arcopedico, Taos, and Ziera... and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet!

So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!

Business History

Footwear etc. Started in 1986 in Palo Alto, California. The company has grown to 11 stores throughout California and is still family owned and run! We launched our website way back in 1996 and have been shipping orders worldwide ever since. We have always prided ourselves on our award-winning customer service and selection of the best comfort fashion brands available.

Company Representative

Thumbnail of user mikeb879
Mike B.
Typically does not respond to reviews

How do I know I can trust these reviews about Footwear etc.?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Footwear etc.?