• Footwear etc.

Footwear etc.

Ratings On Other Platforms

Trustpilot
4.5 / 5
ResellerRatings
4.3 / 5
Better Business Bureau
4.8 / 5
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Overview

Footwear etc. has a rating of 4.8 stars from 614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, free shipping, and fast delivery. Footwear etc. ranks 14th among Shoes sites.

  • Service
    69
  • Value
    556
  • Shipping
    556
  • Returns
    2
  • Quality
    565

Proactively asks for customer feedback

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Positive reviews (last 12 months): 93.2%
Positive
123
Neutral
3
Negative
6

Instant Feedback

9,641 reviews

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How would you rate Footwear etc.?
Top Positive Review

“Very polite company”

Debra P.
8/25/24

I hunted high and low for this shoe and finally found it here, half a size smaller than I normally wear--but that's only 1/8 of an inch. Good PF support. Good ease for bunions. Very cute.

Top Critical Review

“Great product, slow shipping”

Sarah O.
12/14/23

I was happy to find these shoes in stock, since they were out of stock most places I looked. The shoes are awesome, cute, comfortable, warm, and true to size...but they took 19 days to arrive! I do live in Alaska but USPS has flat rate to Alaska that arrives within a week, year round. When I contacted the seller they told me shipping to Alaska could take up to 14 days. Of course it can...but does it usually? (No!) I've been up here 23 years and buy stuff online all the time, I know how long it takes for stuff to arrive. 19 days is too long, and is way outside the normal time. I think they used one of those partner shipping methods, where it starts out with UPS and transfers to USPS so maybe that's why it took an eternity to arrive. Other than that, totally happy with my purchase!

Reviews (614)

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Reviews that mention popular keywords

customer service (220)
Thumbnail of user kimberlyw2293
Cyprus
1 review
0 helpful votes
  • Send Message
July 24th, 2023
Verified purchase

It is always good. That is why I shop at the site.

Reason I chose this product:

Type of shoe. Price.

Value
Shipping
Quality
Thumbnail of user janeth1802
Indiana
1 review
0 helpful votes
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October 1st, 2023
Verified purchase
• Updated review

Definitely recommend Footwear.User friendly website. Offering excellent brands and good prices.

Reason I chose this business:

The shoe I was searching for was available.

Value
Shipping
Quality
Very user friendly web site
November 5th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Friend’s recommendation

Thumbnail of user monih4
California
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

I love them so much! I purchased a pair for my mom.

Reason I chose this business:

Quality of showes sold here really are the best.

Value
Shipping
Quality
Thumbnail of user michelec427
Pennsylvania
5 reviews
0 helpful votes
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December 11th, 2022
Verified purchase

Boots came on time - exactly what I wanted. I would order again

Thumbnail of user janiceq160
California
1 review
0 helpful votes
  • Send Message
February 25th, 2023
Verified purchase

Really easy to order and delivered the next day to my door

Reason I chose this business:

Love the last pair of shoes I bought

Value
Shipping
Quality
Thumbnail of user lindai380
California
2 reviews
0 helpful votes
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January 8th, 2023
Verified purchase

Easy to use & good prices. Good quality products. Will buy again

Reason I chose this business:

Sale prices

Value
Shipping
Quality
Thumbnail of user brenday419
Pennsylvania
1 review
0 helpful votes
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August 28th, 2021
Verified purchase
• Updated review

Happy to find the size and color I wanted!
Delivery was exactly as promised, as was product!

Reason I chose this business:

This was a hard to find color. I was thrilled they had it in my size.

Reason I chose this product:

Overdue to replace my hoka Bondi

Value
Shipping
Quality
Happy to find the size and color I wanted!
August 21st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Had a hard to find color in my size

Reason I chose this product:

Overdue to replace my hoka Bondi

Thumbnail of user susans5367
Florida
1 review
0 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

Easy and fast website to manage.
Shoes were delivered in a timely fashion and in perfect condition.

Reason I chose this business:

Specific shoe

Value
Shipping
Quality
Thumbnail of user maryl4106
Texas
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

Like the service and good quality shoes for my mom that is disable

Reason I chose this business:

Tried to find comfortable shoes for my mom she has a stroke and these work well for her

Shipping
Quality
Thumbnail of user natalieg894
Alabama
1 review
0 helpful votes
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September 10th, 2023
Verified purchase

Great shoe, great price very happy I found this site

Value
Shipping
Quality
Thumbnail of user benm1126
South Carolina
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

No problem got them in plenty of time. Love this new shoes.

Reason I chose this business:

I tried them on in the store and one of them

Reason I chose this product:

Comfort a walking

Value
Shipping
Quality
Thumbnail of user rachelb517
Pennsylvania
3 reviews
0 helpful votes
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January 23rd, 2021
Verified purchase
• Updated review

Website was easy to get thru and I found exactly what I wanted thru google search.

Reason I chose this business:

It had the sneaker I was looking for, and I’ve been trying to buy from smaller stores online to support small businesses who have suffered in the last year.

Reason I chose this product:

Because they were the specific sneakers I was looking for and I’m very happy with them!

Value
Shipping
Quality
Website was easy to get thru
January 14th, 2021
Verified site experience
• Previous review
Reason I chose this business:

It had the sneaker I was looking for

Reason I chose this product:

Because they were the sneakers I was looking for

Thumbnail of user thomasp1322
Florida
1 review
0 helpful votes
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July 30th, 2021
Verified purchase
• Updated review

Easy ready to go but did not receive my 10% off offer to complete my order

Reason I chose this business:

Recommended! Plus easy to navigate and experience was excellent!

Reason I chose this product:

Need good quality sneakers, on concrete 9 hours a day

Value
Shipping
Quality
Easy ready to go but did not receive my 10% off offer...
July 21st, 2021
Verified site experience
• Previous review

Easy ready to go but did not receive my 10% off offer to complete my order

Reason I chose this business:

Recommended

Reason I chose this product:

Need good quality sneakers

Thumbnail of user chriso667
California
1 review
0 helpful votes
  • Send Message
March 31st, 2022
Verified purchase

Fast & easy... received my order super fast & the shopping cost was very reasonable too!

Reason I chose this business:

used birthday rewards

Value
Shipping
Quality
Thumbnail of user geraldd212
New York
2 reviews
0 helpful votes
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January 10th, 2023
Verified purchase

Product as advertised,delivered as promised. Offer more colors than other sites.

Reason I chose this product:

Worn merrells forever

Value
Shipping
Quality
Thumbnail of user colleenb615
California
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

Footwear is so quick to deliver their products! Love their service

Thumbnail of user nathelw
Tennessee
1 review
0 helpful votes
  • Send Message
June 5th, 2020
Verified purchase
• Updated review

Was a good variety and surprised how good the prices were.

Reason I chose this business:

Just searching the web!

Reason I chose this product:

Good prices and quality of shoes

Value
Shipping
Quality
Was a good variety and surprised how good the prices...
May 27th, 2020
Verified site experience
• Previous review

Was a good variety and surprised how good the prices were.

Reason I chose this business:

Just searching the web!

Reason I chose this product:

Good prices and quality of shoes

Thumbnail of user markb2301
California
1 review
0 helpful votes
  • Send Message
August 21st, 2020
Verified purchase
• Updated review

Why did I have to scroll down to find men's shoes?

Reason I chose this business:

Doctor recommended

Reason I chose this product:

Plantar Fasciitis

Value
Shipping
Quality
Why did I have to scroll down to find men's shoes?
September 30th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Doctor recommended

Thumbnail of user corinnel99
California
1 review
0 helpful votes
  • Send Message
June 30th, 2022
Verified purchase

Easy to order and I found the right color and size.

Value
Shipping
Quality
Thumbnail of user edwardf190
California
1 review
0 helpful votes
  • Send Message
April 16th, 2020
Verified purchase
• Updated review

So far, so good. I look forward to receiving the shoes.

Reason I chose this business:

Availability and price of shoes I wanted.

Reason I chose this product:

I need anatomically friendly shoes.

Value
Shipping
Quality
So far, so good
April 9th, 2020
Verified site experience
• Previous review

So far, so good. I look forward to receiving the shoes.

Reason I chose this business:

Availability and price of shoes I wanted.

Reason I chose this product:

I need anatomically friendly shoes.

Thumbnail of user lettieb7
California
1 review
0 helpful votes
  • Send Message
September 9th, 2022
Verified purchase

Was able to pick up the same day. Service was fast and was very pleased

Reason I chose this business:

I like their shoes

Reason I chose this product:

Need another pair

Value
Shipping
Quality
Thumbnail of user kathyg1452
California
1 review
0 helpful votes
  • Send Message
August 20th, 2023
Verified purchase

Easy to search, easy to order. Fast delivery with accurate updates on timing.

Reason I chose this business:

Great variety of quality brands. Competitive pricing. When I can shop at a store, the staff is knowledgeable and helpful.

Value
Shipping
Quality
Thumbnail of user susanm4005
Canada
2 reviews
0 helpful votes
  • Send Message
September 9th, 2023
Verified purchase

Footwear Etc. went above and beyond in their customer service to me! Highly recommend them.

Excellent, friendly and professional.

Reason I chose this business:

They had the product in the size I was looking for.

Reason I chose this product:

I was searching for high quality, versatile sneakers.

Service
Value
Shipping
Quality
Thumbnail of user justinew43
Utah
1 review
0 helpful votes
  • Send Message
May 28th, 2022
Verified purchase

My shoes arrived fast. I got the BEST deal on my shoes and they arrived in perfect condition.

Reason I chose this business:

Great price!

Value
Shipping
Quality
Thumbnail of user nancyc2658
California
1 review
0 helpful votes
  • Send Message
April 18th, 2023
Verified purchase

Website was easy to navigate & shipping was very quick.

Reason I chose this business:

They had the best price for the shoe I wanted.

Reason I chose this product:

I have other Reiker wedges that I love because they are so comfortable.

Value
Shipping
Quality

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From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we have the largest selection of MBT shoes and Vionic... and get new shipments in every week from Arcopedico, Taos, and Ziera... and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet!

So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!

Business History

Footwear etc. Started in 1986 in Palo Alto, California. The company has grown to 11 stores throughout California and is still family owned and run! We launched our website way back in 1996 and have been shipping orders worldwide ever since. We have always prided ourselves on our award-winning customer service and selection of the best comfort fashion brands available.

Company Representative

Thumbnail of user mikeb879
Mike B.
Typically does not respond to reviews

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