• Footwear etc.

Footwear etc.

Ratings On Other Platforms

Trustpilot
4.5 / 5
ResellerRatings
4.3 / 5
Better Business Bureau
4.8 / 5
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Overview

Footwear etc. has a rating of 4.8 stars from 614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, free shipping, and fast delivery. Footwear etc. ranks 14th among Shoes sites.

  • Service
    69
  • Value
    556
  • Shipping
    556
  • Returns
    2
  • Quality
    565

Proactively asks for customer feedback

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Positive reviews (last 12 months): 93.2%
Positive
123
Neutral
3
Negative
6

Instant Feedback

9,641 reviews

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How would you rate Footwear etc.?
Top Positive Review

“Very polite company”

Debra P.
8/25/24

I hunted high and low for this shoe and finally found it here, half a size smaller than I normally wear--but that's only 1/8 of an inch. Good PF support. Good ease for bunions. Very cute.

Top Critical Review

“Great product, slow shipping”

Sarah O.
12/14/23

I was happy to find these shoes in stock, since they were out of stock most places I looked. The shoes are awesome, cute, comfortable, warm, and true to size...but they took 19 days to arrive! I do live in Alaska but USPS has flat rate to Alaska that arrives within a week, year round. When I contacted the seller they told me shipping to Alaska could take up to 14 days. Of course it can...but does it usually? (No!) I've been up here 23 years and buy stuff online all the time, I know how long it takes for stuff to arrive. 19 days is too long, and is way outside the normal time. I think they used one of those partner shipping methods, where it starts out with UPS and transfers to USPS so maybe that's why it took an eternity to arrive. Other than that, totally happy with my purchase!

Reviews (614)

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Reviews that mention popular keywords

customer service (220)
Thumbnail of user breanns12
Nebraska
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

Great experience… the site was very easy to navigate.

Reason I chose this business:

I needed a good pair of work shoes. And with hoka, I don’t have any back pain after working long hours.

Value
Shipping
Quality
Thumbnail of user gloriah589
California
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Okay so far...Shoes came promptly but will need to return them unfortunately.

Value
Shipping
Quality
Thumbnail of user coreyg205
California
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

Item was shipped promptly upon purchase and arrived next day.

Thumbnail of user stephaniec2340
Florida
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

10/10. Great shoe for a long day on your feet. Delivery was fast.

They contacted me because I had the wrong street name. I really appreciated that.

Service
Value
Shipping
Quality
Thumbnail of user henryv124
Michigan
1 review
0 helpful votes
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January 15th, 2022
Verified purchase

Easy to navigate Good return policy. Appreciate the free shipping. Quick delivery time.

Reason I chose this business:

They had the shoes I wanted in my size and the color I wanted.

Reason I chose this product:

Been wearing them for years

Value
Shipping
Quality
Thumbnail of user jackiel570
Texas
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

Shipping was quick, Birkenstock stone coin clogs were amazing!

Thumbnail of user bridgetz11
Tennessee
2 reviews
0 helpful votes
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December 4th, 2022
Verified purchase

Easy transaction. Great price and delivered quickly. Just as described.

Thumbnail of user lindac4064
California
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Needed these sneakers because I started having pain in my right foot, so far they feel good.

Reason I chose this business:

Like the store

Reason I chose this product:

Above answer

Value
Shipping
Quality
Thumbnail of user maryp1428
Texas
1 review
0 helpful votes
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January 4th, 2021
Verified purchase
• Updated review

Love the selection, information is very complete regarding products.

Reason I chose this business:

I love this shoestore

Reason I chose this product:

Cute shoes I will use

Value
Shipping
Quality
Love the selection, information is very complete regarding...
December 28th, 2020
Verified site experience
• Previous review

Love the selection, information is very complete regarding products.

Reason I chose this business:

I love this shoestore

Reason I chose this product:

Cute shoes I will use

Thumbnail of user evelynd413
Pennsylvania
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

Placed my order came very fast and kept me up dated the whole time great

Reason I chose this business:

Had what I was looking for

Reason I chose this product:

Love the shoes

Value
Shipping
Quality
Thumbnail of user celestet58
Florida
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Thanks, always a fun shopping experience. *********

Value
Shipping
Quality
Thumbnail of user chelseas310
Texas
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Fast shipping and great prices! Good selection also.

Value
Shipping
Quality
Thumbnail of user karenb4242
Maryland
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

Great to order from this vendor and shipped in quick time.

Reason I chose this business:

Comfort and quality.

Reason I chose this product:

My husband has bad back.and he loves these shoes.

Value
Shipping
Quality
Thumbnail of user elizabethx455
California
1 review
0 helpful votes
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March 5th, 2022
Verified purchase
• Updated review

Better than usual. My size was available and the check-out process went smoothly.

Reason I chose this business:

The only place I can find Naot.

Reason I chose this product:

Need a dress shoe.

Service
Value
Shipping
Quality
Rarely have my size
February 15th, 2022
Verified site experience
• Previous review

Rarely have my size. This app difficult to use.

Reason I chose this business:

Love Naot shoes. Footwear etc only place I can find them.

Reason I chose this product:

Need a pair of comfortable boots for winter.

Thumbnail of user robinb1261
Georgia
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Light & comfy shoes, quick arrival time! Status updates!

Value
Shipping
Quality
Thumbnail of user brittanyn198
Arizona
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase

Easy and pleasurable experience, will return in the future

Service
Value
Shipping
Quality
Thumbnail of user karins96
Maryland
2 reviews
0 helpful votes
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March 19th, 2022
Verified purchase

Just ordered for the first time- shoes arrived within a reasonable timeframe!

Reason I chose this business:

Had the product in the correct size- this will be a gift!

Reason I chose this product:

Great experience with the quality in the woman’s shoe.

Value
Shipping
Quality
Thumbnail of user sarahm2418
California
1 review
0 helpful votes
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September 24th, 2021
Verified purchase

My shoes were ready when I arrived at the store front. It was a painless transaction.

Reason I chose this business:

Footwear etc is my go to shoe store

Reason I chose this product:

Saw in store wanted to purchase

Value
Shipping
Quality
Thumbnail of user debbiep776
Texas
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

These are very comfortable & light weight. Love the color!

Reason I chose this business:

Your store had a size 6 in the color I wanted.

Reason I chose this product:

I've heard good reviews on Hoka shoes...people comment that they are the most comfortable they've ever worn.

Value
Shipping
Quality
Thumbnail of user ag368
Texas
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

Got a great deal on running shoes and slippers that i'd been looking for

Reason I chose this business:

They sold the brand and mode of running shoe that i was specifically looking for

Reason I chose this product:

High quality design and materials

Value
Shipping
Quality
Thumbnail of user sandrao971
California
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

My order was placed and 24 hours later I received the shoes!

Reason I chose this business:

I chose Footwear because they had the shoe in stock.

Reason I chose this product:

The product was highly recommended. I would purchase again.

Value
Shipping
Quality
Thumbnail of user kathk57
Michigan
1 review
0 helpful votes
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April 11th, 2022
Verified purchase

The online process was very easy, well organized, etc.

Reason I chose this business:

Google search showed you have the item I am looking for.

Reason I chose this product:

Past experience with the brand.

Value
Shipping
Quality
Thumbnail of user abigailc199
Massachusetts
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

Great Easy Shopping. Have good supply of sizes. Love the shoes

Reason I chose this business:

Have what I wanted in the size I need

Reason I chose this product:

Love them. They are well made and last a long time.

Value
Shipping
Quality
Thumbnail of user patrickc1431
Illinois
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Smooth transaction from start to finish. No worries! Thank u

Reason I chose this business:

Best selection, ship and price

Reason I chose this product:

Look great, reviews were stellar

Value
Shipping
Quality
Thumbnail of user patriciag2422
Wisconsin
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

Boots arrived in Avery timely manner and were just as described.

Reason I chose this business:

Only place I could find these boots in my size.

Reason I chose this product:

A friend had a pair and I loved them!

Value
Shipping
Quality

Sitejabber for Business

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From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we have the largest selection of MBT shoes and Vionic... and get new shipments in every week from Arcopedico, Taos, and Ziera... and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet!

So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!

Business History

Footwear etc. Started in 1986 in Palo Alto, California. The company has grown to 11 stores throughout California and is still family owned and run! We launched our website way back in 1996 and have been shipping orders worldwide ever since. We have always prided ourselves on our award-winning customer service and selection of the best comfort fashion brands available.

Company Representative

Thumbnail of user mikeb879
Mike B.
Typically does not respond to reviews

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