• Footwear etc.

Footwear etc.

Ratings On Other Platforms

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4.5 / 5
ResellerRatings
4.3 / 5
Better Business Bureau
4.8 / 5
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Overview

Footwear etc. has a rating of 4.8 stars from 614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, free shipping, and fast delivery. Footwear etc. ranks 14th among Shoes sites.

  • Service
    69
  • Value
    556
  • Shipping
    556
  • Returns
    2
  • Quality
    565

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.2%
Positive
123
Neutral
3
Negative
6

Instant Feedback

9,641 reviews

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How would you rate Footwear etc.?
Top Positive Review

“Very polite company”

Debra P.
8/25/24

I hunted high and low for this shoe and finally found it here, half a size smaller than I normally wear--but that's only 1/8 of an inch. Good PF support. Good ease for bunions. Very cute.

Top Critical Review

“Great product, slow shipping”

Sarah O.
12/14/23

I was happy to find these shoes in stock, since they were out of stock most places I looked. The shoes are awesome, cute, comfortable, warm, and true to size...but they took 19 days to arrive! I do live in Alaska but USPS has flat rate to Alaska that arrives within a week, year round. When I contacted the seller they told me shipping to Alaska could take up to 14 days. Of course it can...but does it usually? (No!) I've been up here 23 years and buy stuff online all the time, I know how long it takes for stuff to arrive. 19 days is too long, and is way outside the normal time. I think they used one of those partner shipping methods, where it starts out with UPS and transfers to USPS so maybe that's why it took an eternity to arrive. Other than that, totally happy with my purchase!

Reviews (614)

Rating

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Reviews that mention popular keywords

customer service (220)
Thumbnail of user donnae762
Illinois
1 review
0 helpful votes
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January 3rd, 2022
Verified purchase

Great price, great shoes, fast delivery. Would purchase here again.

Reason I chose this business:

Low price of the shoe I purchased. Also the brands that were available at your site.

Reason I chose this product:

Great shoe. Will be my 3rd pair.

Value
Shipping
Quality
Thumbnail of user tracys770
Massachusetts
4 reviews
0 helpful votes
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August 14th, 2021
Verified purchase
• Updated review

Great selection, easy checkout! Site was extremely easy to navigate.

Reason I chose this business:

They had the colour of shoe I was looking for.

Reason I chose this product:

It was the shoe and the colourway I wanted.

Value
Shipping
Quality
Great selection, easy checkout!
August 6th, 2021
Verified site experience
• Previous review
Reason I chose this business:

They had the colour of shoe I was looking for.

Reason I chose this product:

It was the shoe and the colourway I wanted.

Thumbnail of user cynethian
South Carolina
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Great place to shop. Always making sure orders delivered and in timely manner.

Reason I chose this business:

Great shopping experiences.

Reason I chose this product:

Fulfilled what I was looking for, with the level of comfort I was seeking.

Value
Shipping
Quality
Thumbnail of user carolinab75
California
2 reviews
0 helpful votes
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July 13th, 2022
Verified purchase

Quick and easy online ordering and timely receipt of item.

Reason I chose this business:

Free shipping and easy returns.

Reason I chose this product:

Was looking for a comfortable boot that didn’t compromise style which this Ara boot achieved.

Value
Shipping
Quality
Thumbnail of user jamesb6945
New York
2 reviews
0 helpful votes
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August 21st, 2022
Verified purchase

Good value and easy to navigate! Made the process easy

Reason I chose this business:

Selections availability in needed size, positive reviews and high rating

Value
Shipping
Quality
Thumbnail of user lynneg211
California
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

Fast shipping and great prices! Had the exact shoes I was looking for.

Reason I chose this product:

Prior recommendation

Value
Shipping
Quality
Thumbnail of user ediet10
California
1 review
0 helpful votes
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January 29th, 2023
Verified purchase

Everything was great the website was very easy especially because I found what I was looking for.

Reason I chose this business:

Because I bought shoes three before and was very satisfied.

Reason I chose this product:

Merrill is Avery good walking and hiking shoe. It works for me.

Value
Shipping
Quality
Thumbnail of user estelitab1
Louisiana
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

Great product, great service, great price! Will check your store for future purchases.

Reason I chose this business:

Through an online search I discovered your store and you had a great price on what I was looking for.

Reason I chose this product:

Doctor recommended.

Value
Shipping
Quality
Thumbnail of user margueriteh48
Illinois
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

Upon receipt I did not like the shoes.
And I didn't like how the shoe fi and felt.

Reason I chose this business:

The shoe looked good and it had good reviews,
But the shoe

Reason I chose this product:

I chose the shoe because it looked good.

Value
Shipping
Quality
Thumbnail of user beverlyl626
Tennessee
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

The shoes arrived in a timely manner and were carefully packed.

Reason I chose this business:

I just happened upon the site and found shoes I liked.

Reason I chose this product:

The shoes I ordered were brands I wear.

Value
Shipping
Quality
Thumbnail of user amandad1736
Oregon
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Great shoes! Arrived fast. Easy ordering experience.

Reason I chose this business:

Looking for a good price on Hokas

Reason I chose this product:

A gift for a family member

Value
Shipping
Quality
Thumbnail of user johnm8309
California
1 review
0 helpful votes
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October 21st, 2021
Verified purchase

My size was available and shipping was free. PayPal was accepted
The delivery time was exceptional.

Reason I chose this business:

Availability of product

Reason I chose this product:

Have several pair already

Value
Shipping
Quality
Thumbnail of user jamess3427
Minnesota
1 review
0 helpful votes
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July 29th, 2020
Verified purchase
• Updated review

Pretty easy to order online
Satisfied customer. Happy customer

Reason I chose this business:

You had my product

Reason I chose this product:

My son ordered a pair

Value
Shipping
Quality
Pretty easy to order online
July 20th, 2020
Verified site experience
• Previous review
Reason I chose this business:

You had my product

Reason I chose this product:

Found you on internet

Thumbnail of user elizabethb3260
Washington
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

Great experience and great shoes. Thanks for a very useful and attractive pair of shoes.

Value
Shipping
Quality
Thumbnail of user shannonb909
California
2 reviews
0 helpful votes
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December 6th, 2022
Verified purchase

Easy and google selection. Quick delivery and reasonable prices

Reason I chose this business:

Had the shoe I needed

Reason I chose this product:

Fits me nest Hoka Bondi 8

Value
Shipping
Quality
Thumbnail of user rebekahp35
New Jersey
3 reviews
0 helpful votes
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January 23rd, 2021
Verified purchase
• Updated review

Ordering was easy and delivery was quick but expensive.

Reason I chose this business:

I searched the internet.

Reason I chose this product:

The cushioning on the sole was my sole reason for picking this sock. Unfortunately, this sock has no cushioning whatsoever.

Value
Shipping
Quality
I didn't have to create an account to orde
January 14th, 2021
Verified site experience
• Previous review

I didn't have to create an account to orde. Thank you for making checkout so easy.

Reason I chose this business:

I searched the internet.

Reason I chose this product:

The cushioning is my sole reason for picking this sock. I’m diabetic and I need more cushioning for my feet.

Thumbnail of user meih10
California
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Delivery was fast and smooth, the communication was sufficient

Thumbnail of user thomask2154
Massachusetts
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Fine well informed of delivery. Kept up to date. Would use again.

Reason I chose this product:

Past experience

Value
Shipping
Quality
Thumbnail of user leet425
North Carolina
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Delighted with the pricing and fast shipping! These are wonderful shoes.

Reason I chose this product:

Fit and quality.

Value
Shipping
Quality
Thumbnail of user sondrap40
Nebraska
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Saw the product on the website and placed order. I like the brand.

Reason I chose this business:

I've purchased shoes and other items from Footwear for years :)

Reason I chose this product:

Wanted to find a light weight sandal

Value
Shipping
Quality
Thumbnail of user denesel7
California
1 review
0 helpful votes
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June 25th, 2023
Verified purchase

I trust their products and their customer service.

Reason I chose this business:

Searching for the right shoe. Recommended by podiatrist.

Reason I chose this product:

Vacation needed sandals

Value
Shipping
Quality
Thumbnail of user anab519
California
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

Excellent great service and the shoes displays are the perfect comfortable shoes.

Thumbnail of user maureenb458
Missouri
1 review
0 helpful votes
  • Send Message
June 17th, 2022
Verified purchase

Ordering was easy and the quick shipment and receiving was a bonus

Reason I chose this business:

My sister has the same pair and I liked the look and comfort of them

Reason I chose this product:

I like the how they look and they are very comfortable

Value
Shipping
Quality
Thumbnail of user morganm393
California
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Love love love the shoes would get more and am so happy

Reason I chose this business:

Because they are awesome

Reason I chose this product:

Cause they are awesoMe

Value
Shipping
Quality
Thumbnail of user janisa53
California
1 review
0 helpful votes
  • Send Message
February 7th, 2023
Verified purchase

Great company with great shoes and customer support.

Reason I chose this business:

Great customer support and choices on quality supportive shoes.

Reason I chose this product:

Our daughter recommended them.

Value
Shipping
Quality

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From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we have the largest selection of MBT shoes and Vionic... and get new shipments in every week from Arcopedico, Taos, and Ziera... and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet!

So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!

Business History

Footwear etc. Started in 1986 in Palo Alto, California. The company has grown to 11 stores throughout California and is still family owned and run! We launched our website way back in 1996 and have been shipping orders worldwide ever since. We have always prided ourselves on our award-winning customer service and selection of the best comfort fashion brands available.

Company Representative

Thumbnail of user mikeb879
Mike B.
Typically does not respond to reviews

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