• Footwear etc.

Footwear etc.

Ratings On Other Platforms

Trustpilot
4.5 / 5
ResellerRatings
4.3 / 5
Better Business Bureau
4.8 / 5
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Overview

Footwear etc. has a rating of 4.8 stars from 614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, free shipping, and fast delivery. Footwear etc. ranks 14th among Shoes sites.

  • Service
    69
  • Value
    556
  • Shipping
    556
  • Returns
    2
  • Quality
    565

Proactively asks for customer feedback

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Positive reviews (last 12 months): 93.2%
Positive
123
Neutral
3
Negative
6

Instant Feedback

9,641 reviews

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How would you rate Footwear etc.?
Top Positive Review

“Very polite company”

Debra P.
8/25/24

I hunted high and low for this shoe and finally found it here, half a size smaller than I normally wear--but that's only 1/8 of an inch. Good PF support. Good ease for bunions. Very cute.

Top Critical Review

“Great product, slow shipping”

Sarah O.
12/14/23

I was happy to find these shoes in stock, since they were out of stock most places I looked. The shoes are awesome, cute, comfortable, warm, and true to size...but they took 19 days to arrive! I do live in Alaska but USPS has flat rate to Alaska that arrives within a week, year round. When I contacted the seller they told me shipping to Alaska could take up to 14 days. Of course it can...but does it usually? (No!) I've been up here 23 years and buy stuff online all the time, I know how long it takes for stuff to arrive. 19 days is too long, and is way outside the normal time. I think they used one of those partner shipping methods, where it starts out with UPS and transfers to USPS so maybe that's why it took an eternity to arrive. Other than that, totally happy with my purchase!

Reviews (614)

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Reviews that mention popular keywords

customer service (220)
Thumbnail of user christinab1028
Montana
3 reviews
0 helpful votes
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April 27th, 2022
Verified purchase

I'm very pleased that I found this shoe in "Wide." Thank you

Quality
Thumbnail of user margareth1357
New York
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

I've been ordering from Footwear etc for a long time. They always seem to have the style I want.

Reason I chose this business:

Great styles!

Reason I chose this product:

Love dansko

Value
Shipping
Quality
Thumbnail of user amberi84
Illinois
1 review
0 helpful votes
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April 17th, 2022
Verified purchase

Good, but it would be better with a coupon. Please send me coupons for future purchases. Thank you

Reason I chose this business:

Only website had what I was looking for; thank you Footwear etc

Reason I chose this product:

Adrenaline GTS 21 men

Value
Shipping
Quality
Thumbnail of user christinar441
California
2 reviews
0 helpful votes
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April 17th, 2022
Verified purchase

Good variety of shoes and sandals. Coupon was easy to use. Great value.

Reason I chose this business:

I wanted to use the coupon for a good buy.

Reason I chose this product:

I need new sandals for the summer

Value
Shipping
Quality
Thumbnail of user zn13
New York
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Was great, but you're overboard with the questions

Value
Shipping
Quality
Thumbnail of user lindac4064
California
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Needed these sneakers because I started having pain in my right foot, so far they feel good.

Reason I chose this business:

Like the store

Reason I chose this product:

Above answer

Value
Shipping
Quality
Thumbnail of user fredrickw42
North Carolina
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Quick and easy. Only wish I would have know when the were shipped

Reason I chose this business:

Found them on a Google search for the shoes I needed

Quality
Thumbnail of user georgej863
Indiana
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

Overall great AA++++++++++++++++++++++++++++++++++++++++++++++++

Reason I chose this product:

Experiance a new style

Value
Shipping
Quality
Thumbnail of user paulc2888
Massachusetts
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

Easy to purchase, website said it is in stock, we will now wait.

Reason I chose this business:

Said shoes were in stock

Value
Shipping
Quality
Thumbnail of user donnac2197
Texas
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

Speedy checkout. Fast delivery. Quality product at a good price.

Reason I chose this business:

They had what I wanted.

Quality
Thumbnail of user lindak528
Maryland
1 review
0 helpful votes
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November 14th, 2019
Verified purchase
• Updated review

High quality merchandise, efficient and polite service

Reason I chose this product:

Needed one pair. All three fit perfectly

Value
Shipping
Quality
Aleady a member
November 7th, 2019
Verified site experience
• Previous review

Aleady a member. Choice and service always excellent

Thumbnail of user editht45
North Carolina
1 review
0 helpful votes
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January 27th, 2021
Verified purchase
• Updated review

Simple straightforward and reliable process. Will do this again.

Reason I chose this business:

Saw the item I wanted on your site

Reason I chose this product:

Great shoe. Husband has had several of this style and would love to buy more if they were in existence.

Value
Shipping
Quality
Shopping is simple enough
January 19th, 2021
Verified site experience
• Previous review

Shopping is simple enough. I would prefer to get my order before bragging on the experience, so ask me later.
Thank you

Reason I chose this business:

Saw the item I wanted on your sitr

Reason I chose this product:

Great shoe. Husband has had several of this style and would love to buy more if they were in existence.

Thumbnail of user susano1278
Alabama
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Great customer service from footwear. I will order again.

Reason I chose this business:

They had the shoe I needed.

Reason I chose this product:

Love Hoka shoes

Value
Shipping
Quality
Thumbnail of user bethw634
Indiana
2 reviews
0 helpful votes
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March 22nd, 2023
Verified purchase

Ordering these was easy, and the shoes arrived quickly. Happy customer!

Reason I chose this business:

My size slides on sale.

Value
Shipping
Quality
Thumbnail of user elainec555
California
2 reviews
0 helpful votes
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January 10th, 2023
Verified purchase

Very easy website and find what I am looking for!.

Reason I chose this business:

Like their products

Value
Shipping
Quality
Thumbnail of user alices628
Washington
2 reviews
0 helpful votes
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December 27th, 2022
Verified purchase

It was seamless and easy. Thanks. Delivered promptly

Thumbnail of user bridgetz11
Tennessee
2 reviews
0 helpful votes
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December 4th, 2022
Verified purchase

Easy transaction. Great price and delivered quickly. Just as described.

Thumbnail of user nancyg2400
California
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Customer service is A ++. In store or online they are great

Reason I chose this business:

Alway shop there

Reason I chose this product:

Buy them over and over again

Value
Shipping
Quality
Thumbnail of user cathyg452
Oregon
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

Product delivered ahead of promised date. Exactly as advertised!

Reason I chose this business:

Recommended by a friend

Reason I chose this product:

I liked the look and the price

Value
Shipping
Quality
Thumbnail of user af616
California
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Good service. Just not standard sizing for the product ordered.

Value
Shipping
Quality
Thumbnail of user gloriah589
California
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Okay so far...Shoes came promptly but will need to return them unfortunately.

Value
Shipping
Quality
Thumbnail of user ag368
Texas
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

Got a great deal on running shoes and slippers that i'd been looking for

Reason I chose this business:

They sold the brand and mode of running shoe that i was specifically looking for

Reason I chose this product:

High quality design and materials

Value
Shipping
Quality
Thumbnail of user azarm2
France
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

Very satisfied for quick delivery. I have ordered last minute before my trip

Value
Shipping
Quality
Thumbnail of user tiffanyk343
Texas
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Wonderful experience, I will definately use Footwear for future purchases

Reason I chose this business:

Liked the selection of shoes

Reason I chose this product:

Heard great things

Value
Shipping
Quality
Thumbnail of user rosel336
Texas
1 review
0 helpful votes
  • Send Message
January 19th, 2021
Verified purchase
• Updated review

I like that there's so many shoes selection available... very comfy & wonderful designs

Reason I chose this business:

Sale and reliability in terms of comfy shoes. Fast shipment too!

Reason I chose this product:

Good prices

Value
Shipping
Quality
I like that there's so many shoes selections available...
January 12th, 2021
Verified site experience
• Previous review

I like that there's so many shoes selections available with wonderful designs

Reason I chose this business:

Sale and reliability in terms of comfy shoes

Reason I chose this product:

Good prices

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From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we have the largest selection of MBT shoes and Vionic... and get new shipments in every week from Arcopedico, Taos, and Ziera... and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet!

So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!

Business History

Footwear etc. Started in 1986 in Palo Alto, California. The company has grown to 11 stores throughout California and is still family owned and run! We launched our website way back in 1996 and have been shipping orders worldwide ever since. We have always prided ourselves on our award-winning customer service and selection of the best comfort fashion brands available.

Company Representative

Thumbnail of user mikeb879
Mike B.
Typically does not respond to reviews

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