• Footwear etc.

Footwear etc.

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4.5 / 5
ResellerRatings
4.3 / 5
Better Business Bureau
4.8 / 5
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Overview

Footwear etc. has a rating of 4.8 stars from 614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, free shipping, and fast delivery. Footwear etc. ranks 14th among Shoes sites.

  • Service
    69
  • Value
    556
  • Shipping
    556
  • Returns
    2
  • Quality
    565

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Positive reviews (last 12 months): 93.2%
Positive
123
Neutral
3
Negative
6

Instant Feedback

9,641 reviews

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How would you rate Footwear etc.?
Top Positive Review

“Very polite company”

Debra P.
8/25/24

I hunted high and low for this shoe and finally found it here, half a size smaller than I normally wear--but that's only 1/8 of an inch. Good PF support. Good ease for bunions. Very cute.

Top Critical Review

“Great product, slow shipping”

Sarah O.
12/14/23

I was happy to find these shoes in stock, since they were out of stock most places I looked. The shoes are awesome, cute, comfortable, warm, and true to size...but they took 19 days to arrive! I do live in Alaska but USPS has flat rate to Alaska that arrives within a week, year round. When I contacted the seller they told me shipping to Alaska could take up to 14 days. Of course it can...but does it usually? (No!) I've been up here 23 years and buy stuff online all the time, I know how long it takes for stuff to arrive. 19 days is too long, and is way outside the normal time. I think they used one of those partner shipping methods, where it starts out with UPS and transfers to USPS so maybe that's why it took an eternity to arrive. Other than that, totally happy with my purchase!

Reviews (614)

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Reviews that mention popular keywords

customer service (220)
Thumbnail of user katherineb
New York
2 reviews
3 helpful votes
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April 6th, 2010

They carry a wide selection of MBT shoes and often put them on sale. They have free shipping and if you buy a pair full price they throw in an extra goody like a pair of socks or a bracelet. Cool...

Thumbnail of user justinm950
Kansas
1 review
0 helpful votes
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December 11th, 2020
Verified purchase
• Updated review

Footwearetc.com is the only place that had the product I was looking for in stock. Their prices are good, free shipping is nice, and their rewards program seems to be a nice perk.

Reason I chose this business:

This is the only place I could find that had these shoes in stock in this size and color.

Reason I chose this product:

The Birkenstock Arizona Shearling, mink color, sz. 40 (regular width) are a gift for my wife for Christmas and I had been looking everywhere for some.

Service
Value
Shipping
Quality
If this works out, and I get these shoes that are sold...
December 4th, 2020
Verified site experience
• Previous review

If this works out, and I get these shoes that are sold out everywhere else in just three days, I vow to buy my next three pairs of shoes from footwearetc.com

Reason I chose this business:

This is the only place in the world that has these shoes in stock in this size and color.

Reason I chose this product:

These Birkenstock Arizona Shearling, mink color, sz. 40 (regular width) are a gift for my wife for Christmas and I've been looking everywhere for some.

Thumbnail of user michaelh4078
California
1 review
0 helpful votes
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July 28th, 2021
Verified purchase
• Updated review

Good, easy online shopping experience.
I bought 2 sizes since so few left. Glad I did.
I will return the other side to the store. I'm glad I can do that.

Reason I chose this business:

Good selection for proper fit & arch support (my needs) and usually good customer service.

Reason I chose this product:

Haven't tried this brand. So bought 2 different sizes. Hoping there was some arch support but not really. However this "shoe-sandal" will fit dressing up days/nights out as well as jeans! It fits true to size & is comfortable (almost) immediately! I'm rid of nearly all my heels! Sadly I can no longer wear them. They come with 2 types of ties. A ribbon or cord lace.

Value
Shipping
Quality
Was hoping to find some other brands on sale
July 21st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Speed here before. Usually good customer service & many options.

Reason I chose this product:

Haven't tried this brand. So bought 2 different sizes. Hoping the arch support fits my needs. And that one fits well & is comfortable (almost) immediately.

Thumbnail of user susanr2781
North Carolina
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

Easy access to site. Item desired in stock! Easy check out. Free shipping! Footwear online easy to view, use. Efficient confirmation, tracking, delivery!

Reason I chose this business:

See above - item in stock thru online search.

Value
Shipping
Quality
Thumbnail of user catv25
New York
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

I like the sneakers I ordered, and was quick shipping!

Reason I chose this business:

I couldn’t find these sneakers anywhere else

Reason I chose this product:

I needed good walking sneakers

Value
Shipping
Quality
Thumbnail of user anned493
Oregon
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

This is the first time I have purchased shoes online. I was very happy with my purchase. It did help that I have purchased the brand before so I knew the size would be correct.

Reason I chose this business:

Honestly, Footwear etc., was the only site that had the shoe I wanted in my size

Reason I chose this product:

I had been looking for some time for the type of shoe I purchased.

Value
Shipping
Quality
Thumbnail of user lisak2410
Florida
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

I was contacted prior to shipment with news that the shoes I ordered were slightly imperfect/ just a little dusty. I was sent photos and agreed to accept the shipment at a reduced price.

Reason I chose this product:

Fit and comfort

Value
Shipping
Quality
Thumbnail of user merryh41
California
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Although not the color I chose, the shoes are beautiful and I will keep them. I have bought these shoes several times before and they fit like a dream.

Reason I chose this business:

Usually successful shopping in person and on line.

Value
Shipping
Quality
Thumbnail of user trevors303
Brazil
4 reviews
2 helpful votes
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October 17th, 2022

Fast shipping and super great service! Great collection and good prices. Very good business. It is not the first time I order goods. I am really satisfied and will order more

Thumbnail of user afsaneht1
District of Columbia
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

Excellent website and inventory. Found the shoes I was looking for in the right size and color! The delivery was as expected. I sent an inquiry and received a quick response.

Reason I chose this business:

Google search - you had the shoes I was looking for

Service
Quality
Thumbnail of user velmas48
Georgia
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

Wonderful! The person who took my order was most helpful and so patient with me.
My order arrived today and I am pleased with the shoes. They are beautiful and fit!

Reason I chose this business:

I have two pairs of the shoes in other colors and they wear so good!I Just
Had to have them in in this great color.

Value
Shipping
Quality
Thumbnail of user kathym2084
Arizona
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

These r great shoes. A great site. All others were sold out and I was slightly hesitant but went with it and all was so good. Great shoe. Great service.

Reason I chose this business:

They had the shoes I wanted in stock when everyone else was sold out.

Reason I chose this product:

They were exactly what I need for my summer trips.

Value
Shipping
Quality
Thumbnail of user marcyr65
Illinois
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Footwear was a great sight, easy to use, fast delivery

Reason I chose this product:

Sister recommended them

Value
Shipping
Quality
Thumbnail of user jills1144
California
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

Excellent service, great inventory of products and they stay in touch regarding status of your order, a huge plus!

Reason I chose this business:

Product selection

Reason I chose this product:

Uggs are the best

Value
Shipping
Quality
Thumbnail of user williamf1834
Spain
3 reviews
0 helpful votes
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August 3rd, 2022

Everything is professional and prompt. The quality of the products is unquestionable. It's not the first time we buy. Respect to the store and company.

Thumbnail of user ruthl1018
North Carolina
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Very good shopping experience. Timely delivery. However, I purchased these at a good price on sale. I would not have purchased at the full price. They are very expensive at full price.

Reason I chose this business:

I chose to purchase these at Footwear because many stores offered them, but footwear was offering the sale price. Full price is expensive for these shoes.

Reason I chose this product:

I have 2 other pairs and I love them. They are super comfortable, and the colors are so fun. You can be on your feet a long time in them. Also, they are made from recycled products so I feel good about that. You can also purchase them in leather, which I may try some day.

Value
Shipping
Quality
Thumbnail of user aaronm493
Florida
1 review
0 helpful votes
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January 16th, 2021
Verified purchase
• Updated review

Had what I wanted in stock w/free shipping. Even Merrell's didn't have my size so happy to find the shoe I've been wearing for 20+ years following surgery on both feet.

Reason I chose this product:

Past experience with that shoe

Value
Shipping
Quality
Had what I wanted in stock w/free shipping
January 9th, 2021
Verified site experience
• Previous review
Reason I chose this product:

Past experience with that shoe

Thumbnail of user kathleenb2124
California
1 review
0 helpful votes
  • Send Message
April 22nd, 2023
Verified purchase

My favorite pair of Pikolinos in black needed replacing. When I found the same style in brown in their catalog I was elated. They arrived quickly and are now my favorite.

Reason I chose this business:

I had shopped at your store in Los Altos when we lived in the area. Really miss the experience. Now online shopping does the job.

Reason I chose this product:

I had a pair like them before and liked them...wore them a lot and they have held up well.

Value
Shipping
Quality
Thumbnail of user patriciam4873
Maryland
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

Shopping was great, only problem was when I tried to open an account, you would not accept my e-mail, I am a 77 yr old retired Army Nurse 06 with no account problems

Value
Shipping
Quality
Thumbnail of user helenh1445
Washington
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Only Footwear, Etc. had the size and color I wanted. The shoes arrived in two days. Very happy and will definitely order from them again.

Reason I chose this business:

They had my size in the color I wanted.

Reason I chose this product:

Comfortable and cute. With support.

Value
Shipping
Quality
Thumbnail of user barbarac1269
California
1 review
0 helpful votes
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August 26th, 2020
Verified purchase
• Updated review

I like the convenience of shopping from home, but I am disappointed about the lack of selection. I really wanted another row Romika sandal, but will try this one. Also, I like the free shipping.

Reason I chose this business:

Rewards and shoe brands

Reason I chose this product:

Brand is a good fit for my foot

Value
Shipping
Quality
I like the convenience of shopping from home, but I...
August 19th, 2020
Verified site experience
• Previous review

I like the convenience of shopping from home, but I am disappointed about the lack of selection. I really wanted another row Romika sandal, but will try this one. Also, I like the free shipping.

Reason I chose this business:

Rewards and shoe brands

Reason I chose this product:

Brand is a good fit for my foot

Thumbnail of user joem1416
New York
1 review
0 helpful votes
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April 19th, 2020

Great company with great values and fast shipping painless and easy ordering with 800 line I'm a customer for a long time now Very Good place to buy on line or in person

Thumbnail of user roxanneg150
Colorado
2 reviews
0 helpful votes
  • Send Message
February 29th, 2024
Verified purchase

Got two pairs of shoes for much less than I would have paid elsewhere

Reason I chose this business:

Good prices

Reason I chose this product:

Wear these brands regularly

Value
Shipping
Quality
Thumbnail of user mikef1024
Illinois
1 review
0 helpful votes
  • Send Message
December 22nd, 2020
Verified purchase
• Updated review

I am glad that I found this place for my plantar fasciitis shoes. From ordering to delivery they did exactly what they said. I will be ordering all my footwear needs from here from now on. Thanks.

Reason I chose this business:

Plantar fasciitis shoes are what I now have to wear.

Reason I chose this product:

Merrill is a great product

Value
Shipping
Quality
A quick and easy place to order from
December 15th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Plantar fasciitis shoes

Reason I chose this product:

Merrill is a great product

Thumbnail of user racho9
California
1 review
0 helpful votes
  • Send Message
December 26th, 2021
Verified purchase

Overall pretty easy to order slippers online. I did find the pairs too big for me so get replacement sizes at the Los Altos location.

Reason I chose this business:

Special foot needs due to flat feet.

Reason I chose this product:

Slippers have arch support

Value
Shipping
Quality

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From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we have the largest selection of MBT shoes and Vionic... and get new shipments in every week from Arcopedico, Taos, and Ziera... and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet!

So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!

Business History

Footwear etc. Started in 1986 in Palo Alto, California. The company has grown to 11 stores throughout California and is still family owned and run! We launched our website way back in 1996 and have been shipping orders worldwide ever since. We have always prided ourselves on our award-winning customer service and selection of the best comfort fashion brands available.

Company Representative

Thumbnail of user mikeb879
Mike B.
Typically does not respond to reviews

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