• Footwear etc.

Footwear etc.

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4.5 / 5
ResellerRatings
4.3 / 5
Better Business Bureau
4.8 / 5
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Overview

Footwear etc. has a rating of 4.8 stars from 614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, free shipping, and fast delivery. Footwear etc. ranks 14th among Shoes sites.

  • Service
    69
  • Value
    556
  • Shipping
    556
  • Returns
    2
  • Quality
    565

Proactively asks for customer feedback

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Positive reviews (last 12 months): 93.2%
Positive
123
Neutral
3
Negative
6

Instant Feedback

9,641 reviews

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How would you rate Footwear etc.?
Top Positive Review

“Very polite company”

Debra P.
8/25/24

I hunted high and low for this shoe and finally found it here, half a size smaller than I normally wear--but that's only 1/8 of an inch. Good PF support. Good ease for bunions. Very cute.

Top Critical Review

“Great product, slow shipping”

Sarah O.
12/14/23

I was happy to find these shoes in stock, since they were out of stock most places I looked. The shoes are awesome, cute, comfortable, warm, and true to size...but they took 19 days to arrive! I do live in Alaska but USPS has flat rate to Alaska that arrives within a week, year round. When I contacted the seller they told me shipping to Alaska could take up to 14 days. Of course it can...but does it usually? (No!) I've been up here 23 years and buy stuff online all the time, I know how long it takes for stuff to arrive. 19 days is too long, and is way outside the normal time. I think they used one of those partner shipping methods, where it starts out with UPS and transfers to USPS so maybe that's why it took an eternity to arrive. Other than that, totally happy with my purchase!

Reviews (614)

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customer service (220)
Thumbnail of user cinav2
California
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

So comfortable to wear and bought a lots sneakers & socks & all comfort sandals. Overall are simply the best brand names

Reason I chose this business:

Highly recommend & best quality

Reason I chose this product:

Comfortable & good quality. Love it this brand

Value
Shipping
Quality
Thumbnail of user bille457
California
1 review
0 helpful votes
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October 5th, 2021
Verified purchase

Good photos and detailed descriptions make it easy to select a shoe. The shoes arrived quickly and in perfect shape. They fit exactly as described.

Reason I chose this business:

My son used to work in the Walnut Creek store and I was looking for quality shoes today.

Reason I chose this product:

The sale on New Balance shoes and Vionic sandals was perfect timing for my shoe needs.

Value
Shipping
Quality
Thumbnail of user shiorik
Texas
27 reviews
126 helpful votes
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January 17th, 2020

You can find better deals online. I'm not sure about the quality. Maybe you should read other people's comments too. I always try to be specific.

Thumbnail of user patriciac1041
California
1 review
0 helpful votes
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June 4th, 2020
Verified purchase
• Updated review

Having foot problems I have found this particular shoe the most comfortable for my hammer toes due to the soft surface. Thank you

Reason I chose this business:

I love these shoes and was looking for them again

Reason I chose this product:

Have hammer toes and these shoes don't hurt them

Value
Shipping
Quality
Thank you
May 28th, 2020
Verified site experience
• Previous review
Reason I chose this business:

I love these shoes and was looking for them again

Reason I chose this product:

Have hammer toes and these shoes don't hurt them

Thumbnail of user carolynr614
California
2 reviews
0 helpful votes
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July 18th, 2022
Verified purchase

So easy to order online, if there is a problem with my order or return I can go into the store. Very convenient!

Value
Shipping
Quality
Thumbnail of user rosalindp50
Texas
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Quick and easy site to order from, looked around for this particular shoe for a while only store that had my size

Value
Shipping
Quality
Thumbnail of user sarahd2031
Massachusetts
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

Thank you for these supportive and comfortable shoes. It was easy to find exactly what I wanted and they arrived very quickly.

Reason I chose this business:

You carry the exact brand, size and color shoes I wanted.

Reason I chose this product:

Hokas are the only shoes I'm comfortable in. I'm on my feet a lot at work and my feet don't hurt at the end of the day now!

Value
Shipping
Quality
Thumbnail of user suzannec1001
Michigan
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

Love this app! I had a positive experience! These are beautiful sneakers!

Reason I chose this business:

To correct planters fasciaitis

Value
Shipping
Quality
Thumbnail of user briank1785
Iowa
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

Price was good, shipping was quick, and communication great making for super easy transaction. Look forward to doing business with you again

Reason I chose this business:

Because you had what I was looking for ie a pair of sneakers that are made in USA

Quality
Thumbnail of user brittanyp446
California
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

Such and easy and seamless ordering experience. Had also the lowest price. Great service. Received my shoes in just a few days!

Reason I chose this business:

Competitive prices

Reason I chose this product:

Quality comfortable shoes

Value
Shipping
Quality
Thumbnail of user elizabethc2187
California
1 review
0 helpful votes
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February 25th, 2022
Verified purchase

Customer service fixed my log in so i could use my rewards for online shopping. Free store pick up is good

Reason I chose this business:

Finally i could access my online account

Reason I chose this product:

Organic cotton with reasonable price

Service
Value
Shipping
Quality
Thumbnail of user aleciam26
New York
2 reviews
0 helpful votes
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August 8th, 2022
Verified purchase

Was able to get the shoe at a great price with no delivery charge. They came very quickly and was perfect.

Reason I chose this business:

Saw the shoe online with a great price.

Reason I chose this product:

It is the best cushion for running

Value
Shipping
Quality
Thumbnail of user suzanneb949
New York
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

I found a hard to find pair of shoes and they were perfect! Fast and easy shipping. Great experience!

Reason I chose this business:

Found the shoes I was looking for in my size.

Reason I chose this product:

Wanted a comfortable pair of slip ons.

Value
Shipping
Quality
Thumbnail of user jenniferb1068
Ohio
2 reviews
0 helpful votes
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January 24th, 2022
Verified purchase

East to use and quick notification after purchase! Shipped quickly! Lots of colors and choices in the shoe we wanted!

Reason I chose this business:

Had shoe I needed

Value
Shipping
Quality
Thumbnail of user catl82
California
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

I wanted to support small businesses and found this place. Contemplated on ordering this shoe for years bc of the price but the comfort was worth it.

Reason I chose this business:

Small business support

Reason I chose this product:

Comfort, quality and the name

Value
Shipping
Quality
Thumbnail of user lynns1067
California
2 reviews
0 helpful votes
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April 30th, 2023
Verified purchase

I picked up my shipment at the store and after trying them on, decided not to keep. While there, I found another pair of shoes I purchased.

Reason I chose this business:

It's my go to store when I'm shopping for shoes. I can always find shoes that work for me, there.

Reason I chose this product:

I had a similar pair and couldn't believe the sale price. Sorry they didn't work out.

Value
Shipping
Quality
Thumbnail of user sophiaj240
California
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

These shoes are lovely and even nicer than in the photos! Shipping was fast and very convenient. Thank you!

Thumbnail of user eugeneo78
Minnesota
1 review
0 helpful votes
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February 7th, 2022
Verified purchase

Order went well - now will wait to see if the package arrives timely and intact with the correct item

Reason I chose this product:

Had them before and like them

Value
Shipping
Quality
Thumbnail of user erinb794
Utah
1 review
0 helpful votes
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June 25th, 2023
Verified purchase

All aspects of my experience were great. I was given great customer service and would order from Footwear again.

Reason I chose this business:

Because you carry a specific brand I was looking for--Taos.

Reason I chose this product:

Color, style, and comfort.

Value
Shipping
Quality
Thumbnail of user rebeccab2354
California
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

I am a first time buyer. Good selection with good price. Shipping was timely and without an extra charge

Reason I chose this business:

Google search for shoe brand/ price. Footwear has strong positive reviews. I was impressed with my shopping experience.

Reason I chose this product:

Known shoe brands.i neede to replace my current shoes. I chose Footwear based on previous reviews.

Value
Shipping
Quality
Thumbnail of user stevens842
District of Columbia
1 review
0 helpful votes
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April 29th, 2020
Verified purchase
• Updated review

I love Footwear for all my MBT needs. Especially the surprise sale I got today. Use your rewards folks.

Reason I chose this business:

Repeat customer

Reason I chose this product:

I'm missing my MBT's now that we are in quarantine. Had to get a pair to walk in so I'm ready to go back to work.
Thanks Footwear and MBT for keeping me in shape.

Value
Shipping
Quality
I love Footwear for all my MBT needs
December 2nd, 2019
Verified site experience
• Previous review

I love Footwear for all my MBT needs. Especially the surprise sale I got today.

Reason I chose this business:

Repeat customer, but hoping for a better cyber Monday deal. I'll take what I can get.

Reason I chose this product:

Needed them my feet are yelling at me.

Thumbnail of user andrewg1383
South Carolina
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

Very fast and easy. No tax and free shipping are a bonus! My beautiful boots arrived right on time, and I am delighted to have them.

Reason I chose this business:

I could not find the size and color I wanted locally.

Reason I chose this product:

I have the shoe in another color and love it.

Value
Shipping
Quality
Thumbnail of user mandil40
North Dakota
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

I received my order very quickly. Quality of shoe was wonderful. I would recommend ordering from Footwear etc.

Value
Shipping
Quality
Thumbnail of user ritaa288
Ohio
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Why were there 2 separate charges to my card? I only ordered 1 thing came to 51. But there was another charge for over 11.

Value
Shipping
Quality
Thumbnail of user nancyd2038
Colorado
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Great shoe for my wider foot. Color goes with many outfits. The heels are just high enough for my more mature age too. Fast shipping.

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From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we have the largest selection of MBT shoes and Vionic... and get new shipments in every week from Arcopedico, Taos, and Ziera... and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet!

So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!

Business History

Footwear etc. Started in 1986 in Palo Alto, California. The company has grown to 11 stores throughout California and is still family owned and run! We launched our website way back in 1996 and have been shipping orders worldwide ever since. We have always prided ourselves on our award-winning customer service and selection of the best comfort fashion brands available.

Company Representative

Thumbnail of user mikeb879
Mike B.
Typically does not respond to reviews

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