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Order arrived with the box ripped open due to poor packaging, parts were missing after multiple calls and emails, with me sending them 8 pictures upon their request. I had to file a dispute with my PMT method for a partial refund as Ford parts prime would do nothing.
Everything fit perfect, exact parts every time. You guys are the best! It's great to have someplace to get genuine parts since my car, 2006 Mercury Grand Marquis, is no longer in production and so I found you.
I have repeatedly called and attempted to email for parts prime to return a fuel line that I could not use. They have repeatedly told me they would send me a mailing label and return instructions but they never do. I've called 3 times each time somebody else tells me the same thing that those send it right away but I never get it even after I confirmed they have correct email address
Tip for consumers:
Dont
Products used:
None
Easy selection, on time delivery. No problem with the parts. I will definitely continue purchasing parts for my vehicles through them.
Ordered two parts and they send me one. I call and they are total jerks on the phone. I would never give this place another dime of my money.
Tip for consumers:
There customer service is terrible
Products used:
Ford Truck Parts
My order came in less than a week. I was able to drive my Ford Flex again in no time. Highly recommend this genuine ford parts site.
RMF*******001
Even after the dealership received my "no longer needed" part and reimbursed FordPartsPrime, FPP said the part had not been received and that I had to make claim with the shipper.
Tip for consumers:
I suggest returning part only with proof of delivery/ signature.
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