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Forward2Me has a rating of 4.7 stars from 1,217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, fast response, and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
After having tried pretty much all the leading forwarders for many years, I am currently using only Forward2me. No need to look elsewhere - they have it all. Multiple locations in most major e-commerce countries (US, UK, Germany, Japan), competitive pricing, work with all major couriers, work fast, and even fill out the customs declaration for you (you just need to input the price). A real treat! Kudos to Regilyn from Customer Experience for assisting with the rare issue when it arises.
As the shipping costs were so high I asked customer service if they could make the packaging just 1 cm smaller on any side. I said just 1cm. Customer service replied that they had packed it as small as possible. I believed the customer service reply and paid the shipping costs offered. However, when I opened the box I received, there was more than 10 cm of space on top side. In addition, the space contained a paper cushion. Packed it as small as possible? I understood that Forward2Me won't give to make effort to reduce shipping costs for customers. If the service does not improve, I will change to another forwarding company.
After having tried pretty much all the leading forwarders for many years, I am currently using only Forward2me. No need to look elsewhere - they have it all. Multiple locations in most major e-commerce countries (US, UK, Germany, Japan), competitive pricing, work with all major couriers, work fast, and even fill out the customs declaration for you (you just need to input the price). A real treat! Kudos to Regilyn from Customer Experience for assisting with the rare issue when it arises.
I would like to express my profound gratitude to Forward2me UK for their exceptional service and unwavering dedication.
Today, it is rare to find an international parcel forwarder that stands out for its professionalism, reactivity, and ability to solve problems efficiently.
Régilyn demonstrated a willingness to anticipate and act quickly in resolving my request. All in all, my parcel arrived. I'm delighted!
Hello Mhoëily,
Thank you so much for your incredibly kind words and for taking the time to share your experience with us. We're thrilled to hear that you were especially impressed with the service provided by Forward2me UK and Régilyn in particular.
Our team works tirelessly to ensure that each customer receives the highest level of professionalism, responsiveness, and problem-solving expertise, so it's truly rewarding to know that we've met your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
The shipping price is good, and the option to combine packages removing the outer box, all together in one box is cool. Occasionally there have been problems like mislaid parcels, however the customer service department do their best to resolve any issues. So, overall, I would recommend them.
I'm astounded by these 2 ladies amazing customer support ethics! They're friendly, kind and most of all helpful. They always make my shipping experience with Forward2me so much better, and I'll continue to use their services
Hi Saabirah,
Many thanks for the 5 star review for Jane and Reg!
I Am extremely grateful to Regilyn for promptly and efficiently addressing my query. Despite my initial frustration, Regilyn took the lead, clarifying my doubts and resolving all confusion regarding packaging and combination services. She cleared everything for me at the USA warehouse. Her patience and friendliness were remarkable. I extend my heartfelt thanks to Regilyn for restoring my trust in Forward2me. It was truly a pleasure interacting with you. Your exceptional service sets you apart - thank you for being outstanding!
Regilyn's exceptional support extended beyond addressing my immediate concerns; she went above and beyond to ensure I remained informed every step of the way. Her proactive approach to keeping me in the loop was truly commendable. Amidst the intricacies of my query, she consistently provided updates and guidance, demonstrating a genuine commitment to customer satisfaction. Regilyn's dedication to transparency and communication significantly enhanced my experience, reaffirming my trust in Forward2me. Her efforts to keep me informed exemplify her outstanding commitment to customer service.
I am very grateful with the services provided to me especially Joyce, the way we communicated and how she handled my query. Excellent!
Hi Masego,
Thank you for taking the time to share your feedback! We're happy to hear that Joyce provided you with excellent service and effectively addressed your query. We'll be sure to pass along your kind words to her.
Your satisfaction is important to us, and we're grateful for your appreciation. Please don't hesitate to reach out if you need any further assistance in the future.
Many thanks,
Aimee
With JANE everything is posible. Av been asist throughout the whole process of transaction with the company and am totally truthfully hapy. She keep in touch with me with a very kind heart and she realy understand and has the answer to all my question.
I feel very secure to deal with such an agent like JANE. Well done JANE keep it up...bless you
Products used:
I was mostly in for spare parts
Hi Joeliff,
Thanks for the 5 star review for Jane!
I've used the service three times to forward items from UK storage to my address in Brazil, and the experience it was always fast and efficient. I prefer to use DHL as a courier. The packages were carefully packed, and whenever I needed support or had questions, they responded quickly and accurately. I highly recommend it.
Hi Andrea,
Thanks for the feedback.
It's fantastic to hear that you've had consistently fast and efficient service with DHL for forwarding items from the UK to Brazil using our services.
If you ever need assistance with shipping or anything else in the future, feel free to reach out.
Many thanks,
Forward2me
Great, friendly fast help. I had a tricky issue but they took care of everything so I could relax
Waiting since february for my package. And now i got a mail that i should pay a fee because u store it (against my will) i will report your page as fraud. I cant send it from your page to me because the error message on the JP adress.
Already told your service 1000 times what the problem is.
In conclusion, i bought sth shipped it to you and now forward is not shipping it to me and keeping my stuff, this is $#*!ing fraud. Solve it now or i will report this. Im so done with you
Hi Serge,
Thanks for the feedback.
I can see you have been in contact with one of our senior advisors, Aimee, regarding your shipping issue. We are currently waiting for you to approve the PayPal payment for your shipment at the Japan warehouse. Please continue to work with the Customer Experience team. We will do our best to ensure this matter is resolved for you as quickly as possible.
Kind Regards
Hayley
I used this service for an Etsy purchase. I'm buying a lot of things for my upcoming wedding and I saw some items on Etsy that only shipped to the UK. I looked up ways to ship to the US, and foward2me looked like the safest bet. Going into it I was a bit hesitant, just because my purchases were so big. But, their customer service team did a great job assuring me that the packages were in safe hands. It only took about 5-6 days to receive my package and that's including shipping from retailer to my UK address. A little pricey but would definitely use again.
I like working with this company because they are really honest. They do not add an additional charge to the calculated shipping fee. Regilyn thank you very much for your help.
Hi Hakan,
Many thanks for the 5 star review for Regilyn!
Information regarding the importer required by US customs was missing from our package documentation. Seems like Forward2Me should be aware of this and proactively provide it. Additionally customer service by email is too slow due to time differences etc. The option to converse by phone would make things faster.
Hi Patricia,
We sincerely apologize for the oversight regarding the missing importer information in your package documentation. We'll definitely review our processes to ensure such crucial details are provided accurately in the future.
Regarding your feedback on customer service, we understand the frustration with email communication, especially considering time zone differences, we are small team of customer service.
We're committed to improving our processes and communication channels to better serve you in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Got a parcel forwarded to the UK to US, the entire experience was perfect. You can combine packages for a smaller shipping fee, if you are getting multiple. They also log every item in your parcel for your viewing so you can make sure everything you ordered is there. After being combined everything was really well packed and arrived quickly! Would use this service again 10/10
Jane was really helpfull with my query. She was prompt and courteous. She provided an update of my order which was received at their UK warehouse but was not moved to the "In Review" section. I have been using Forward2me for quite some time now and I am really impressed with the services that I am getting. Wait times are literally non existent, you will get updates in an Instant. People like Jane are the real asstes of the company. Keep up the good work Jane!
Hi Rohan,
Many thanks for the 5 star reviews!
Nica is so amazing! Shipped out my packages with forward2me from UK to Namibia for the 2 nd time and they never disappoint. They followed up to make sure it was really delivered to me as the tracker suggested.Am forever grateful for their service that is always on point & on time!
Hi Maria,
Thanks for the 5 star review for Nica!
Many thanks,
Forward2me
Best service every! I love how Jane can calmly help you and always professional. I haven't missed anything ever since I tried them out! My parcels get to Namibia on time
Forward2Me was fast and hassle free, really exceeded expectations. I'm a nervous buyer, but Forward2Me took great care and did not let me down. I've used a couple of times now to ship to USA and extremely happy.
Hi Anthony,
Many thanks for the 5 star review!
Jane and the team at forward2me were really helpful the past few days, I had a mix up with the seller I was buying from and they did all they could to help on their end. The problem was solved and I will now have the Christmas gifts I bought in time with the 2 day shipping I selected, for a very reasonable price, this along with the safety of going through a company I can trust with post makes their service one that I will use many times again in the future.
Thank you so much
Hi Nikita,
Thank you for taking the time to share your positive experience with Jane and the team at forward2me. We are delighted to hear that they were able to assist you effectively, especially during the busy holiday season.
Ensuring our customers receive their gifts on time and at a reasonable cost is always our top priority. We truly value your trust in our services and look forward to assisting you with your future shipments.
Warm regards,
Aimee
This was my first time using a forwarding service, and I was a little nervous about how it would work. But it's been great, and I'm really pleased! I do think their website could be a little more straightforward and easier to into use (it's quite confusing at first!), but once I did it a few times, it was much easier. I highly recommend Foward2Me!
Hi Stacie,
Many thanks for the 5 star review!
Forward2me keeps exceeding my expectations. Aimee was fast responding to my initial email. The UK warehouse quickly repacked and updated the shipping rates for me and then Aimee followed up immediately to let me know my packages were ready to be shipped. I couldn't be happier with this service. Thank you so much for everything you guys do and allowing me to shop across the ocean for treasures I love!
Honey and the UK warehouse have been a pleasure to work with so far. I am new to this service and there was an issue with a package but Honey emailed me and took care of it quickly and resolved the issue without delay. I am impressed with the excellent communication so far and would recommend this service! Thank you.
Used Forward2Me for a laptop recently. If you order photos, the procedure is clumsy. First they open the package after arrival. Then you can order photos. Then they open the package again to take the photos, which could delay the procedure by about a day. This seems unnecessary to me, I should be able to ask for photos in advance, so that the package is opened only once.
Otherwise I'm very satisfied, great service.
Hi Petar,
Thanks for the feedback.
Thank you for sharing your experience with us. We apologize for any inconvenience caused by our current procedure for ordering photos. I understand the process to minimize delays.
We will certainly take your suggestion into consideration and explore options for allowing customers to request photos in advance, ensuring that packages are opened only once.
Please feel free to reach out if you have any further suggestions or if there's anything else we can assist you with. We appreciate your business and your feedback as we strive to continually improve our services.
Many thanks,
Forward2me
Excellent service, fast reliable. As soon as item i received it is ready to go out with a variety of shipping options.
The set up and forwarding process was straightforward and went smoothly. Very easy to use.
I had an issue with my requsest to repackage / optomise my parcel, but customer service quickly reached out and made it right, and explained how to improve this step in the future. Thank you!
Joyce helped me addressing all your concerns. She was able to made things easy for me in handling shipping and packaging. I surely use this service again.
Hi David
Thank you for your positive feedback! I'm glad to hear that Joyce was able to address all your concerns and make the shipping and packaging process easier for you. We appreciate your business and look forward to serving you again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.
Many thanks,
Aimee
I had some questions and requests that Joyce from the UK warehouse helped me with
Fast response, informative and helpful
Thanks!
Hello Guy,
Thanks for the 5 star review for Joyce!
Excellent service from Joyce. I had some questions and she show me that she has the right answers to my concerns. Many thanks.
Hi Apostolis,
Many thanks for the 5 star review for Joyce!
Gain trust and grow your business with customer reviews.
forward2me is an International parcel forwarding service! You can now easily shop in the UK, Guernsey, Germany, Japan, or USA and then ship worldwide. Use the FREE addresses we provide to shop in the UK, Europe, and Asia. On receipt of your goods, we ship to 190+ countries in as little as 2 days.
Providing an outstanding parcel-forwarding service since 2010. Our aim is to help thousands of people worldwide to shop and ship with ease.
Current warehouse locations in the UK, Japan, Germany, Guernsey, and USA. Other warehouse locations are coming soon. Watch this space!
Hi Ido,
Thank you so much for taking the time to share your positive experience with Forward2me. We are delighted to hear that our forwarding services have met and even exceeded your expectations.
We greatly appreciate your acknowledgment of Regilyn from our Customer Experience team.
Thank you once again for choosing Forward2me as your preferred forwarding service. We look forward to continuing to meet and exceed your expectations in the future.
Best regards,
Aimee