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    Forward2Me

Forward2Me

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Overview

Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.

  • Service
    93
  • Value
    86
  • Shipping
    83
  • Returns
    35
  • Quality
    75

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.9%
Positive
491
Neutral
10
Negative
22
View ratings trends
21
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How would you rate Forward2Me?
Top Positive Review

“Trusted and helpful service”

Kenji H.
11/16/24

Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.

Date of experience: 11/6/24
See positive reviews
Top Critical Review

“Shipping and handling cost almost doubled”

Lauren T.
11/16/24

I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.

Date of experience: 11/6/24
See critical reviews

Reviews (1,598)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer support (61) forwarding service (54) customer service (280) support team (20) german warehouse (13)
Thumbnail of user siphesihlej1
South Africa
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

I had a problem with my customs office. With the assistance of Jane I was able to receive my parcel within a week after 2 weeks of it being held up at the customs office. She provided A+ customer services, Forward2me has won a customer with me 👏🏾

Date of experience: March 3, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hello Siphesihle,

Many thanks for your 5 star reviews to Jane!

Kind regards,
Regilyn

Thumbnail of user armandoc277
Costa Rica
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

JOYCE guide me step by step in detail with my first purchase. The best costumer support I ever had.

Date of experience: May 9, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Armado,

Many thanks for the 5 star review for Joyce❤️

Thumbnail of user ebrahima46
AE
1 review
0 helpful votes
  • Send Message
May 22nd, 2024
Verified purchase

Will drive you my comments in nearly future, still I am very new to forward2me

Date of experience: May 12, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Ebrahim,

Thank you for your feedback! We're glad to hear that you're considering sharing your comments in the near future. We understand that navigating new services can sometimes be a learning curve, so if you have any questions or need assistance with anything related to forward2me, feel free to reach out.

We're here to help make your experience as smooth as possible!

Thumbnail of user noriyukis1
Japan
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

Nica was very helpful and shipped my Polish purchases safely to Germany and then safely to Japan. I would like to use your service again. Thank you very much.

Date of experience: April 4, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Noriyuki,

Many thanks for the 5 star review for Nica!

Thumbnail of user brijeshp22
India
1 review
0 helpful votes
  • Send Message
March 9th, 2024
Verified purchase

"Thank you, Nica and the Forward2me team, for your kind assistance throughout my use of your service. I truly appreciate your exceptional support and professionalism. Forward2me is the best in the game, and I am grateful for your help."

Service
Value
Shipping
Quality

Date of experience: March 9, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Brijesh,

Many thanks for the 5 star review for Nica!

Thumbnail of user thomaso1122
Florida
1 review
0 helpful votes
  • Send Message
March 24th, 2024
Verified purchase

Ordered a time sensitive item from a German supplier that did not ship to the U.S. I setup my Forward2Me account in 2 minutes and then supplied the UK address to the German vendor.
The package arrived in the UK 3 days later, Forward2Me provided me with shipping options (I choose UPS Global) and I had the item 3 days later.
I would highly recommend this service.

Service
Value
Shipping
Quality

Date of experience: March 14, 2024

Thumbnail of user felipec155
Australia
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

This is the best I could do in my case. I needed something from UK, difficult to send to Australia because of the things the package had, I used this platform and the shipping price was reasonable, also the costumer center service was good, I talked with Jane and she was clear with her words, also made me understand how the process was, very recomendable.

Date of experience: March 21, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Felipe,

Many thanks for the 5 star review for Jane!

Thumbnail of user rohanr72
India
2 reviews
0 helpful votes
  • Send Message
February 29th, 2024
Verified purchase

Jane was really helpfull with my query. She was prompt and courteous. She provided an update of my order which was received at their UK warehouse but was not moved to the "In Review" section. I have been using Forward2me for quite some time now and I am really impressed with the services that I am getting. Wait times are literally non existent, you will get updates in an Instant. People like Jane are the real asstes of the company. Keep up the good work Jane!

Date of experience: February 29, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Rohan,

Many thanks for the 5 star reviews!

Thumbnail of user marinat108
Brazil
1 review
0 helpful votes
  • Send Message
May 20th, 2024
Verified purchase

Great communication and service. Very receptive and quick attendant. Quick send!

Date of experience: May 10, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hello Marina,

Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated. If you ever need anything else, don't hesitate to reach out. We're here to help!

Thumbnail of user fatmam10
AE
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Thank you so much Regilyn from japan warehouse I had aproblem combining my packages and she solved my issuse immediately, and I would recommend forward2me if you shopping online, I don't have any issue using it, they are so professional.

Date of experience: March 28, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Fatma,
Many thanks for the 5 star review for Regilyn!

Thumbnail of user jonathant796
Australia
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase
• Updated review

- Polite
- Constant communication
- Very flexible with requests

Date of experience: May 9, 2024

Jane is excellent
May 8th, 2024
Verified purchase
• Previous review

Jane helped me with my shipment and was very patient.

Date of experience: April 28, 2024

Thumbnail of user davisl67
Seychelles
1 review
0 helpful votes
  • Send Message
February 20th, 2024
Verified purchase

I was faced with an issue whereby one of the parcels contained Batteries (DG), and could not be repacked for shipping. Nothing could be done from my end if it was not for JOYCE from the UK warehouse. I am therefore writing to express my sincere gratitude for the exceptional assistance she provided me during my recent online support inquiry.

Her professionalism, expertise, and commitment to resolving my issue were truly outstanding. Despite the slight complexities of the problem I faced, she patiently guided me through each step of the process, ensuring that I fully understood the solution. Her clear communication and willingness to go above and beyond greatly eased my concerns and left me feeling confident in the resolution. I am truly grateful for her assistance and commend her for her outstanding performance. Her exemplary service has undoubtedly strengthened my trust and confidence in 'Forward2Me', and I will not hesitate to recommend her services to others in need of support.

Date of experience: February 20, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Davis,

Thanks for the feedback and 5 star review for Joyce!

Thumbnail of user remog6
Switzerland
1 review
0 helpful votes
  • Send Message
April 25th, 2024
Verified purchase

I had some questions about the process and delivery. The support from Aimee was sensational. From A to Z. Thank you for this great support.

Date of experience: April 15, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Remo,

Many thanks for the 5 star review!

Thumbnail of user saraw907
Saudi Arabia
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

Great service and very smooth. I was responded to quickly, all my inquiries were answered quickly, and new updates were sent to me. Thank you, JOYCE and AIMEE.

Date of experience: April 5, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Sara,

Many thanks for the 5 star review for Joyce and Aimee.

Thumbnail of user sams2129
Gibraltar
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

I've been using Forward2me to repackage and forward my deliveries via the UK and more recently the USA for a long time and the service has never failed to deliver. Excellent all around.

Date of experience: April 4, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Sam,

Many thanks for the 5 star review!

Thumbnail of user annn608
New Zealand
1 review
0 helpful votes
  • Send Message
February 8th, 2024
Verified purchase

I had been really worried this parcel went missing as, two months following arrival, it had not appeared in my inbox. However, when I queried it, Jane, one of the forward2me staff replied within a day, and located the parcel.

Date of experience: February 8, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Ann,

Many thanks for the 5 star review for Jane!

Thumbnail of user loril1077
Germany
1 review
0 helpful votes
  • Send Message
February 26th, 2024
Verified purchase
• Updated review

Forward2me keeps exceeding my expectations. Aimee was fast responding to my initial email. The UK warehouse quickly repacked and updated the shipping rates for me and then Aimee followed up immediately to let me know my packages were ready to be shipped. I couldn't be happier with this service. Thank you so much for everything you guys do and allowing me to shop across the ocean for treasures I love!

Date of experience: February 26, 2024

Excellent Customer Service from the UK warehouse.
February 22nd, 2024
Verified purchase
• Previous review

Honey and the UK warehouse have been a pleasure to work with so far. I am new to this service and there was an issue with a package but Honey emailed me and took care of it quickly and resolved the issue without delay. I am impressed with the excellent communication so far and would recommend this service! Thank you.

Date of experience: February 22, 2024

Thumbnail of user saabirahm
South Africa
3 reviews
0 helpful votes
  • Send Message
April 27th, 2024
Verified purchase
• Updated review

Nica was amazing and prompt to respond to all my questions regarding my package at the USA warehouse! Well done Nica on your superb work.

Date of experience: April 17, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Saabirah,

Many thanks for the 5 star review for Jane and Reg!

Regilyn is a superstar!
April 19th, 2024
Verified purchase
• Previous review

I Am extremely grateful to Regilyn for promptly and efficiently addressing my query. Despite my initial frustration, Regilyn took the lead, clarifying my doubts and resolving all confusion regarding packaging and combination services. She cleared everything for me at the USA warehouse. Her patience and friendliness were remarkable. I extend my heartfelt thanks to Regilyn for restoring my trust in Forward2me. It was truly a pleasure interacting with you. Your exceptional service sets you apart - thank you for being outstanding!

Regilyn's exceptional support extended beyond addressing my immediate concerns; she went above and beyond to ensure I remained informed every step of the way. Her proactive approach to keeping me in the loop was truly commendable. Amidst the intricacies of my query, she consistently provided updates and guidance, demonstrating a genuine commitment to customer satisfaction. Regilyn's dedication to transparency and communication significantly enhanced my experience, reaffirming my trust in Forward2me. Her efforts to keep me informed exemplify her outstanding commitment to customer service.

Service
Value
Shipping
Returns
Quality

Date of experience: April 9, 2024

Thumbnail of user hakank16
Turkey
1 review
0 helpful votes
  • Send Message
March 22nd, 2024
Verified purchase

I like working with this company because they are really honest. They do not add an additional charge to the calculated shipping fee. Regilyn thank you very much for your help.

Date of experience: March 12, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Hakan,

Many thanks for the 5 star review for Regilyn!

Thumbnail of user joseg1931
California
1 review
0 helpful votes
  • Send Message
May 11th, 2024
Verified purchase

I'm very thankful for this service, they have been reliable for me so far.

Date of experience: May 1, 2024

Thumbnail of user riccardoc39
Denmark
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

Everything went smooth. I have been able to buy what I wanted, even when the shipping to my country is not possible. Very good service.

Date of experience: April 4, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Riccardo,

Many thanks for the 5 star review!

Thumbnail of user marias3526
Namibia
1 review
0 helpful votes
  • Send Message
February 8th, 2024
Verified purchase
• Updated review

Nica is so amazing! Shipped out my packages with forward2me from UK to Namibia for the 2 nd time and they never disappoint. They followed up to make sure it was really delivered to me as the tracker suggested.Am forever grateful for their service that is always on point & on time!

Date of experience: February 8, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Maria,

Thanks for the 5 star review for Nica!

Many thanks,
Forward2me

Shipping & service
February 5th, 2024
Verified purchase
• Previous review

Best service every! I love how Jane can calmly help you and always professional. I haven't missed anything ever since I tried them out! My parcels get to Namibia on time

Date of experience: February 5, 2024

Thumbnail of user grahams278
Australia
1 review
0 helpful votes
  • Send Message
April 22nd, 2024
Verified purchase

The service was very good however the postage costs are very high being circa twice the normal amount.

Date of experience: April 12, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Graham,

Thanks for the feedback.

I see that you are still satisfied with our services.

With regards to the shipping cost, the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. Couriers use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.

I see on this occasion the volumetric weight 1.90 kg is higher than the actual weight 1.24 kg so the shipping fees are calculated on the higher volumetric weight.

Why is volumetric weight charged?
As an item increases in size, it occupies more space on a vehicle or aircraft, consequently leading to higher shipping costs. For large yet lightweight items, the pricing is determined by their dimensions rather than their weight.

I hope this helps explain how shipping costs are calculated.

Many thanks,
Forward2me

Thumbnail of user patriciag2911
Spain
1 review
0 helpful votes
  • Send Message
March 23rd, 2024
Verified purchase
• Updated review

Jane has been helping me with some doubts I had, and it was really great. I received the answers very quickly and I got all my questions answered, so I'm very satisfied.

Date of experience: March 13, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Patricia,

Many thanks for the 5 star review for Joyce!

Client service 10/10
February 15th, 2024
Verified purchase
• Previous review

REGILYN has been in touch with me through email to help me with some doubts I had with the address and I got exactly what I needed. Plus, very kindly!

Date of experience: February 15, 2024

Thumbnail of user jenniferw3708
Massachusetts
1 review
0 helpful votes
  • Send Message
April 6th, 2024
Verified purchase

I recieved fast customer service regarding the tracking number for my package to be forwarded to my home address. This is my first time using the services Forward2Me and using FedEx Connect Plus.

Date of experience: March 27, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Jennifer,

Many thanks for the 5 star review!

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From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.

Business History

Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.

Company Representative

Thumbnail of user tracyt60
A F.
Customer Experience Manager
Typically responds within 3 days

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