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Forward2Me has a rating of 4.7 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Love this opportunity to ship directly to and from the U.K. I think it's brilliant. Forward2Me is always reliable, always on time. Everything arrives intact and well-packaged.Can't recommend them enough.
Date of experience: January 6, 2023
My requirements were quite complicated and what I liked about forward2me is in understanding this, I was allocated dedicated support to walk and talk me through every step of what we needed to get done. They even helped with the forms I had to fill for my situation which I had never done before.
I really appreciate this team as they are empathetic, friendly and as helpful as they can be.
Date of experience: November 3, 2022
With so many diff companies offering parcel forwarding, I was relieved that Forward2Me was quick/free to set up an account, which enabled me to start using it straight away. The process of sending the parcel to Australia was incredibly user-friendly and I appreciated the variety of postage options. I have already recommended to another person!
Date of experience: October 9, 2023
The Forward2Me Customer Support is excellent. They reply in a timely manner and they make sure to clarify all your questions or concerns. Miss Aimee in particular was very quick and polite while helping me to resolve the issue I was having.
Date of experience: November 15, 2022
Hi Daniela.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Kevin.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I wanted to take advantage of the exchange rate and price structure luxury brands have outside the United States. I was nervous to use a forwarding service because I had no experience with it before. I am so glad I chose Forward2me! It was quick, inexpensive, and easy. I could not recommend them more.
Date of experience: October 10, 2022
Great it was my first time using a forwarding service it was way smoother than i thought it was i'll definitely use them again in the future
I had 8 cassettes and 3 records shipped through them all arrived in perfect condition and faster than what the delivery date said very happy with everything
Date of experience: October 17, 2022
I had an enquiry about why my package was classified as 'combine and repack' as opposed to 'ship now'. Girlie from Preston, Lancashire warehouse was very helpful in making me understand how it worked in this situation.
Date of experience: September 7, 2023
Hello Susan,
Thank you for sharing your feedback with us.
We're pleased to hear that Girlie from our UK warehouse was able to clarify the situation for you regarding the classification of your package as 'combine and repack' rather than 'ship now.'
See more information on our FAQ section https :// forward2me.zendesk.com/hc/en-gb/search?utf8=%E2%9C%93&query=combine+and+repack
If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Kind regards,
AF
Status updates were efficient and everything arrived timely and undamaged.
However, fees were much higher than estimated due to insurance and would be good to show this in the cost estimator with clear explanation of what the carriers included coverage actually is to help decide. Insurance is also more expensive than it would be buying direct from the carrier.
Date of experience: January 18, 2023
Hi Bolivar
Thanks for your feedback.
Please note, the Protect + guarantee fee is not carrier included coverage, it is a completely separate cover option which is offered to customers directly through forward2me. Qualifying goods up to the value of GBP 5,000 can be protected with the guarantee. Protect+ Guarantee is an advised extra to have against your shipment but it is not mandatory. Our policy for the cover is based on the declared purchase value of the goods from the time of shipping therefore it would be very difficult for us to reflect the associated additional costs for the Protect + cover from the pricing calculator on our website. You can find out more information on our protect + cover from our website. https://www.forward2me.com/protection-guarantee/
If you do have any further questions or concerns relating to this please feel free to reach out to one of our customer experience agents from info@forward2me.com and we will be more than happy to help you.
Kind Regards
Hayley
Date of experience: April 12, 2024
I had a previous experience using the japan address, but for the first time using the USA one i had some issue due to the slow registration time of the packages. Besides that i had great support from Jane which i can now vouch after the good treatment provided by her.
Date of experience: December 5, 2023
Hello Erivaldo,
Thank you for your valuable feedback! We're happy to hear that you find our service to be a great value with a pleasant interface and convenient locations. We sincerely apologize for any inconvenience you experienced with the slow registration time of packages when using the USA address.
We appreciate your understanding and are glad to know that Jane provided excellent support, demonstrating our commitment to customer satisfaction. We continuously strive to improve our services, and your feedback helps us identify areas for enhancement.
Many thanks,
Aimee
I had pressed shipping for safety instead of shipping for savings by accident and the customer service was great to fix the issue so fast! Then I asked if the shipping could be lowered by using a different supplier and they fixed that too! Thanks for helping me ship my package!
Date of experience: March 13, 2023
I was a little worried because I had never used a site like this before. But everything was delivered as expected. They had good communication and shipped relatively quickly. I will definitely use them again for the future
Date of experience: March 22, 2023
Girlie, a member of your team has been invaluable in assisting my shipment.
All responses have been timely and very detailed. I'll add all correspondence has been polite and professional. I'm sad to report I don't see this professionalism in other companies.
I thank you for your help
Date of experience: June 24, 2023
Hi Jason.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Girlie.
We really do appreciate all customer feedback to help us ensure that we provide the best forwarding experience every time.
We will look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
My request for information and help with repackaging was dealt with quickly and competently by Honey at the York House, Green Lane West, Preston warehouse. I received multiple, timely updates that helped me process my package for shipment to me. Thanks!
Date of experience: July 3, 2023
Hi AW,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Honey".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
Very good service. No problems at all. The only thing is taht you HAVE to contact customer support if you ship certain items. Would be cool to just implement the consent of shipment and fees into the website
Date of experience: October 7, 2023
Well, I had three orders with them, one separate and two consolidated items. It felt like I was in charge of a logistics company, but like without the consequences of mismatching order delivery dates to their warehouse since they give 30 days of free storage. (P.S. Don't use UPS its not worth the trouble)
Date of experience: April 19, 2023
Legitimate service, extremely slow moving due to automated communications and multi-tiered package holding, repacking, shipping process. Would consider using again only for truly must have items. Will likely try another service instead.
Date of experience: November 18, 2022
Hi Aaron.
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with some of the system processes that you experienced from your account prior to shipping.
I can see that you had a slightly longer delay with shipping your package, firstly due to our system requiring approval from the email address that was linked to your PayPal account which you had used to complete your payment for shipping. Our pay pal authentication process is an additional security requirement that has been deployed on our system to ensure all pay pal payments are protected for both our customers and our service. The authentication email is sent out to the pay pal email address and as long as the payment authentication email is actioned by the customer by clicking the green 'YES' button, this will approve the shipping payment. Unfortunately I can see that your first shipment had to be refunded and cancelled due to us not receiving the automated approval from you for your shipping payment via PayPal. You also had concerns regarding the delays with us booking and dispatching your package with the selected courier. Please note that our dispatch team try their best to book and dispatch as many shipments as possible on the same day, however, this will be dependant on the time when the shipping payment has been received and we do have collection cut off times for each of the courier services everyday. Your second shipping payment had been received after the final collection cut off time for DHL on 10/11 and unfortunately this meant that your shipment could only be booked and dispatched with the selected courier on the next working day. We apologize for any further frustration or delays this may have caused you.
Please note the transit times for shipments stated by the couriers only commence from the date of dispatch and not from the date of payment.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
As a U.K. Expat I've used f2me for years now as some items are difficult to get where I live. The service has always been excellent. Very easy to use, and has also saved me money as some retailers enable me to use their Channel Islands depot to save on the VAT. Whilst the f2me service has always been great, sometimes the shipping companies have had issues (not f2me's control). In a recent issue Nica from f2me customer support spent weeks following up on a missing shipment with the courier and really went the extra mile. Thanks a lot, really appreciate your help and for being patient with my frustration.
Date of experience: November 24, 2023
Hi Dan,
Thank you for your continued trust in f2me as your go-to service for hard-to-find items. We truly appreciate your loyalty and the time you took to share your feedback with us.
We're delighted to hear that you've found our service to be excellent and user-friendly. It's fantastic to know that our Channel Islands depot option has been beneficial in saving you money, taking advantage of VAT savings from certain retailers.
We understand that, despite our best efforts, issues with shipping companies can sometimes arise. We're grateful for your understanding that these situations are beyond our control. However, we're thrilled to hear that Nica from our customer support team was able to assist you during a recent challenge with a missing shipment.
Nica's dedication to resolving the issue and going the extra mile is a testament to our commitment to customer satisfaction. We appreciate your patience during what must have been a frustrating experience, and we're glad we could provide the assistance needed to resolve the matter.
Your kind words and acknowledgment mean a lot to us, and we want to assure you that we're continuously working to improve our services to provide you with a seamless experience.
Thank you once again for choosing f2me, and we look forward to serving you for many more years to come. If you ever have any further inquiries or need assistance, please don't hesitate to reach out to us.
Many thanks,
Aimee
Gave me the option to wait a day and reduce my packaging cost, reduced it but 70% or so, was fantastic, other then that very proffesional and all worked perfectly, great company will try and use again in the future
Date of experience: February 7, 2023
I have spoken with Regilyn on two different occasions in the last few days. She has been extremely patient and helpful as I am learning how to correctly ship internationally. It has been a great experience.
Date of experience: August 3, 2023
Hi Melissa,
Thanks for your feedback.
We are delighted to hear that Regilyn provided you with helpful and professional support.
We will make sure to pass on your kind words to Regilyn and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Excellent customer support and got my delivery in a reasonable time frame. I was regularly notified on repacking. Importing is an expensive affair, so, it was good to have a service like forward2me handling it. They did make a mistake of mentioning me as a company instead of an individual which caused me some trouble with the customs. No other issues other than that.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2023
Merchants in the UK were not always willing to ship overseas so I needed an agent in country to receive and forward merchandise for me. Forward2me was exactly what I needed and the staff - especially Aimee - were so helpful in guiding me through my first freight forwarding experience. Aimee kept me posted every step of the way and got the merchandise to my front door reasonably quickly. Thank you Aimee! I look forward to employing your services again soon.
Date of experience: April 14, 2023
Hi Chris.
Thank you very much for taking the time to submit this review.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the communication and support that you received from our agent Aimee.
I will pass on your gratitude to them personally.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
I just recently started using Forward2Me as my main reshipping service and my experience thus far has been exceptional. I get my packages in a timely manner, undamaged and packed properly. The shipping fees are also reasonable and they offer package protection for the declared value of your items. Highly recommend!
Date of experience: November 3, 2022
Great way to bridge overseas purchases. I kept missing the restocks for a pair of shoes I really wanted here in Australia. I looked in UK because they had much better options, but international shipping wasn't offered. I'm so glad I found forward2me because now I have a style that's not offered here that no one else is wearing. The customer service was great and super fast to help when I got stuck with placing my first order. I found the pricing very reasonable for the express overseas DHL. Already planning another order!
Products used:
Shoes
Date of experience: January 27, 2023
Ordered two small wifi adapters from UK. Since I knew approximate measures is made a pre calculation that showed that it should cost around 10 pounds. Final price was 22 for shipping and 2 pounds extra for in my opinion unnecessary repacking. Could have ordered cheaper with seller's original shipping. On the plus side the shipping time was short.
Date of experience: March 30, 2023
Hi Kalev.
Thanks for your recent feedback.
We do offer low budget postal shipping options to Estonia. These services are called forward2me Lite and Lite X. You can find more information about the terms and conditions for the forward2me Lite options by visiting the service page on our website. https://www.forward2me.com/lite/
Both services are available for 1 package with a weight of less than 2kg, overall dimensions of less than 90cm and a maximum value of between £50- £100 depending on which budget service you choose. The Forward2me Lite and Lite X options are not available for shipping if you choose to proceed with combine and repack.
As a one-off gesture of goodwill we have refunded you the difference between FedEx Connect Plus and our £9.99 forward2me Lite option.
Please understand that we have lost money on the shipment and so can not do the same on your next shipment.
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hello Sally,
We sincerely appreciate you taking the time to share your wonderful experience with Forward2Me. Your 5-star review warms our hearts, and we are thrilled to hear that our service has met your expectations.
It's fantastic to know that you found our platform easy to use and lightning fast. We designed Forward2Me with the goal of providing a seamless and efficient parcel forwarding solution, and your positive feedback validates our efforts.
We are delighted that you appreciated the variety of postage options available, as we aim to offer flexibility to cater to our customers' diverse needs.
Thank you for recommending us to another person. Word-of-mouth referrals are the greatest compliment we can receive, and we're thrilled to have earned your trust.
Should you have any more parcels to forward or need assistance with anything else in the future, please don't hesitate to reach out. We're here to make your parcel forwarding experience as smooth as possible.
Once again, thank you for choosing Forward2Me, and we look forward to serving you and your referrals in the future.
Best regards,
Aimee