Forward2Me

Custom service is very helpful.
Help me solve my problem many times.

Received packages login fast. Repacking with care.
Can arrange items returning for me. And the first time is even free!

I wanted to order some heated insoles from Amazon.de that could not be shipped by them to the US. I used the estimation tool at Forward2Me to see approximately how much it would cost to have them forwarded based on the size and weight of the package. It was expensive, as expected, but I decided to go ahead with my order to Amazon.de and pay for forwarding.
When the insoles arrived at Forward2Me, there was a hassle about the fact that they have lithium batteries (that get shipped everywhere, all the time, with a simple notification on the outside of the package). Forward2Me apparently wanted to add a charge to me initially for the batteries (even though Amazon.de had shipped to Forward2Me free) as if this were something unusual. However, they backed off that (probably due to my Support person's intervention; see below).
Once the idea of an added charge for lithium batteries was worked out, what should have happened was that I would get to choose from a menu of shippers showing their prices and service times for my package. That did not happen. I was presented with one "option" with a price much higher (about double) what the lowest price shippers on the estimation tool had shown. This brought my total price for the already expensive insoles to a crazy level, so I requested Forward2Me to return the insoles to Amazon.de so the purchase price could be refunded to my credit card.
In spite of the fact that Amazon.de offered free shipping on the return, I anticipated that Forward2Me would want to charge me something for their trouble.
This did not happen, likely due to the excellent support I received throughout this lengthy, time-consuming process from Nica at Forward2Me. Nica was great. I have run Support teams in my past corporate life, so I am a connoisseur of customer support and like to think that I know what I am talking about in this regard. Great job, Nica! And if Nica was great, probably the manager of the Support team knows what they are doing.

Every time I use Forward2Me I'm shocked at how fast I receive the item(s)! Super fast shipping with tracking and always reliably dropped off in the expected window. Great service!

Superb service 5 star rating very helpful, fast response and great at solving problems

I ordered two items from different places in the UK. Within a week they arrived in Greece and the shipping quote was reasonable!
Couldn't ask for more!
Thank you

What started off very choppy with Forward2me in my first week was handled very well by Regilyn at the Customer Support team.

It's my first time using this service, and ordered items from Fred Perry UK to be shipped to Singapore - a couple shirts and a cap to be exact. When it arrived at the forward2me UK address, it was first flagged as unsafe - and the only option I had was to repack it (and hence the more expensive shipping options). I contacted their customer service team, and Regilyn responded and removed the flag, marking it as safe. Not entirely sure how 2 shirts are unsafe - but that's a story for a different day.

Unfortunately this led to the next issue, I wasn't able to find the Lite and Lite X options for direct shipping, and all that was available was 60 GBP shipping option, which were prohibitively expensive for shipping items worth 100 GBP. This was a complete mismatch to their pricing calculator, which I had used for the same dimensions and weight for my package - the options and pricing there were a lot cheaper than the actual options I was presented with.

After a few days of back and forth emails with their customer support team to ask for clarifications, which was frustrating me as nobody bothered to respond to me properly, Regilyn finally took ownership, called me and assured me that she will ensure that my concerns were addressed, and within minutes I had confirmation that the package was going to be sent to Singapore.

From being a frustrated customer, she really stepped up to make sure my questions were finally getting the response from forward2me.

Forward2ME did everything I asked, and even had a nice thank you note from Simon who knew the product I was having shipped out. It's pricy, yes, but it's the price for peace of mind.

I would really recommend using forward2me. I used the service to forward packages from Uk warehouse to my home country (Saudi Arabia). It was good. I also like their support to resolve any issue.

Aimee was very helpful with allocating a package to my account. Customer service and response time was very great. I definitely recommend using forward2me.

My experience with Foward2me It has been excellent. Customer service is first class always attentive to resolve or answer any questions you have. I'll keep doing business with them, for sure.

Using for transferring things to Cyprus from Amazon.de mostly. Very fast and reliable. Also great support, one of my package was on hold and Regilyn helped me to fix the problem in a minute.

After some confusion about one of my packages, Aimee sorted it quickly and perfectly. The F2M is lucky to have such a calm and efficient employee as her on their staff.

The service I received for a rather unconventional question was great. They were emediately able to help me with my issue. Fast response and kind support. I feel like I am in good hands there.

I have been using forward2me for years now, never had a single issue, always satisfied. Absolutely great this time as well, very pleased, again, as always. Many thanks to everyone at fw2me!

Excellent service. Items always arrive intact and on time.
My overall online "global" shopping experience has been enhanced and eased because of foward2me.

*******814 IS FEDEX TRACKING NUMBER FOR ALL THE MULTIPLE PIECE OF 5 PARCELS FROM LANCASHIRE UK TO MALAYSIA, WHICH ARRIVED IN ONLY 8 DAYS. SINCE SATURDAYS AND SUNDAYS ARE WEEKEND HOLIDAYS AT FEDEX MALAYSIA, THE PARCEL REACHED ME ON NOVEMBER 14TH 2022. THE OPTION I USE IS FEDEX ECONOMY.

FEDEX HAS BEEN PRACTISING FAST DELIVERY FOR YEARS. THIS HAS BEEN EVEN MADE MORE POSSIBLE WITH THE HIGHLY EFFICIENT STAFF AT FORWARD2ME. BESIDES, HAVING MULTIPLE PACKAGES SHIPPING OPTIONS IS THE MOST IMPORTANT FEATURE OF FORWARD2ME. I MUST ADMIT NOT ALL FORWARDING COMPANIES WOULD OFFER MULTI PIECE SHIPPING OPTION IN ONE GO, SUCH AS THIS.

I AM COMPLETELY SATISFIED WITH FORWARD2ME SERVICES.

LAWRENCE PHAN (SUITE NUMBER *******)

Great customer service just need to be patient
Thank you for your return call Kat and many thanks to Jane and Aimee

My shipment contained alcohol (beer) and due to export/import regulations from the UK warehouse to Germany (thanks, Brexit) I needed to contact customer service - and I thought, "great, that'll take weeks".
But - quite the contrary. I've had the pleasure to have staff member Honey assigned to my case - and she was very helpful, super responsive and guided me through the process in no time, always very clear what the next steps are, what I need to do when, what options I have, etc.
Based on this experience I can definitely recommend Forward2Me - and would like to say THANK YOU!

I had used a few different conpanies in the past before I found Forward2me. They are by far, the best. Reliable, very fair pricing, great service, excellent response time.

I have used Forward2Me since 2014. I have shipped 83 parcels from the UK to Australia. Forward2Me is a very good service. Reasonable prices, reliable and customer-oriented. Big tick.

Happy with the end results of this service, however the delivery did arrive a week late. No biggie but a more accurate expected delivery date would have been appreciated.

Happy to recommend these guys, efficient service and reasonable pricing. I had a few questions for my first shipment and they were happy to talk me through any queries.

Forward2me has a very friendly and helpful customer service. You can ask anything and they always reach out to you in no time. They deserve more than five stars!