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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
I was really concerned at first, but HONEY through email support really helped me out and explained every concern, I tried to ship from UK (warehouse York House, Green Lane West, Preston, Lancashire, PR3 1NJ, United Kingdom) to KSA so I really recommend them
Date of experience: June 29, 2023
With a good customer care from Aimee, I'm satisfied to use Forward2Me for the first time and purchased quality goods from UK retailor. Thank you very much.
Date of experience: December 7, 2023
Hi Ryoko,
Thank you for taking the time to share your positive experience! I am always happy to assist you.
If you have any more shipments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again.
Thank you very much for choosing Forward2Me!
Many thanks,
Aimee
My parcel forwarding experience with forward2me was pleasant. There were no hitches, and the updates on the status of my purchases was timely. I received all my stuff in one piece! Thanks, guys!
Date of experience: December 27, 2022
I had been trying to get a specific pair of gloves for months in the US, Forward2Me allowed me to purchase online and ship to one of their warehouses (for a shop that wouldn't ship internationally).
Forward2Me alerted me when they got the package, let me know the place in Queue I was to repack/ship, and got it to my door in the US from the UK within a week of purchase.
Awesome service, definitely will use again.
Date of experience: November 3, 2022
The site is raw. No special requests buttons here: no photos, one-click returns to sender etc. Everything is through communication with support via email. Just like 10 years ago... It's not convenient at all.
With a large number of parcels, you will get tired of writing in support of a request to receive photos. In addition, they promised me that photos would appear on the site, but the special button for viewing related files did not work. As a result, the photos were sent to me via email eventually - after my next numerous request via email, of course. Support promised that subsequent photos will be taken for each of my parcels, that they wrote down a note for this in my account. But that did not happen.
It's TOOOOOO expensive. More than $300 for delivery of 4.2 kilograms from Japan to USA (Delaware). The invoice says: Total Chargeable Weight is 10.00 kg. It was the cheapest option available. It would be a joke if it weren't true.
My advice: if you are looking for a shipper with a warehouse in Japan, just keep looking. Find another mail forwarder in Japan. Use this service only as a fallback for the very very very last resort. But if you use it, prepare your wallet and time for email correspondence.
Tip for consumers:
The site is raw. No special requests buttons here: no photos, one-click returns to sender etc. Everything is through communication with support via email. Just like 10 years ago... It's not convenient at all.
With a large number of parcels, you will get tired of writing in support of a request to receive photos.
EXPENSIVE.
Products used:
Mail forwarding service
Date of experience: February 20, 2023
Hi Aleksandr.
At forward2me, we have always been transparent about our pricing and we guarantee there are no hidden costs involved in our estimates. We are also committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our Japan warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
I checked their website for the shipping of a roughly 1,5kg item (bicycle helmet) to the USA. The estimate was anywhere from $20-50 USD which seemed reasonable for such a light item, but when it arrived at their warehouse, I was told it would cost me about $150 and that was AFTER they did the repacking which saved about $10 USD. I tried numerous discount codes I found on the internet but none of them worked so I paid the "ransom" to have my item shipped to me. I will never use this company again and would never recommend it!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 16, 2023
Hi Jack.
Our Tax Free warehouse address is located in the Channel Islands- with limited infrastructure, which means the shipping prices can be a little more expensive than when shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers from our Tax Free warehouse address in Guernsey.
If the goods are low value it may be more cost effective to ship goods to the UK mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping. However if the goods are higher value it is often more cost effective to save on the retailer sales tax within the purchase price and pay the slightly higher rate for shipping from our Guernsey address with DHL Express. Combine and repack may also be an option to ensure that you receive the best possible price for shipping. Using our services enables customers to purchase goods from multiple retailers and ship them together in one shipment.
When accessing the pricing page on our website, there is a 'From' drop down option for customers to choose the warehouse location for dispatch. This will also ensure customers are quoted the correct courier services and prices available from each warehouse address. If shipping from the Guernsey warehouse please select 'UK Tax Free' as the warehouse location for dispatch.
For further clarification on the requirements for shipping from Tax Free warehouse please check out our 'Ask The Experts' page from our website.
https://www.forward2me.com/ask-the-experts/tax-free-shopping/
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
We are committed to offering our customers the lowest prices in the industry and to ensure we continue to do this we also provide a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
If you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
Kind Regards
Hayley
I've been using Forward2Me for literally years and they have been top notch! Honey was super efficient and helpful and fixing my issues with great communication. Highly recommended!
Date of experience: July 4, 2023
Hi Jason,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Honey".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
The tracking number for the package shipped from the warehouse was not displayed, but Chris replied to me immediately, which helped me a lot. Thank you very much.
Date of experience: February 16, 2023
Hi
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Chris.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Great customer service! I spoke with Aimee and she was very helpful in answering questions as well as helping me to check on my shipments. She has the knowledge of the service.
Date of experience: October 27, 2022
Hi Eduardo
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were happy with the support that Aimee provided you.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Item was tracked quickly once received. I chose my shipping service and it got to me very quickly and in good condition. I highly recommend Forward2Me if you need a forwarding service!
Date of experience: December 16, 2022
I am very grateful with the services provided to me especially Joyce, the way we communicated and how she handled my query. Excellent!
Date of experience: January 12, 2024
Hi Masego,
Thank you for taking the time to share your feedback! We're happy to hear that Joyce provided you with excellent service and effectively addressed your query. We'll be sure to pass along your kind words to her.
Your satisfaction is important to us, and we're grateful for your appreciation. Please don't hesitate to reach out if you need any further assistance in the future.
Many thanks,
Aimee
When using this service for the first time, I didn't know exactly what to do and which buttons to click.
Honey helped me enormously by sending me an email with the procedure step by step.
Date of experience: August 11, 2023
Hi CG,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Your efficiency and thoughtfulness in solving problems facing the customers is one of your biggest assets, don't lose it.
Extra thanks to your agent Nica.
Date of experience: March 6, 2023
Hi M.B.
Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
I was really hesitant about using this service. I live in the US and was looking for an item that was no longer in stock here. I could order it from the UK based store but they wouldn't deliver it internationally. Determined to figure it out, I did a google search to see how I could get the item delivered somewhere in the UK and then sent to me here. That's how I found forward2me. I looked at a bunch of sites and finally decided to go with this one.
Once my item arrived, I received a message (with photo) from the carrier to show that it was delivered to Forward2Me. It sat in the warehouse for days without any update to my account. I finally reached out to see what was going on. Aimee was WONDERFUL! She let me know that she would put a search out for it and stayed in constant communication with me until it was located and my account updated. I really appreciate her GREAT customer service.
Shipping cost more and took longer than I expected but overall, the process worked and I received my item today. It was well packaged and wrapped in tape to ensure it made it to me safely. If you are on the fence about whether or not to use a package forwarding service, I can assure you that this one works. Pack your patience and pay for the extra insurance... then, enjoy your item!
Date of experience: November 8, 2022
Hi Deneisha,
Many thanks for your feedback.
We are pleased to hear that you have been satisfied with our services overall and with the support and assistance that was provided to you by our Customer Experience agent, Aimee, along the way.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
I have been Forward2Me customer for sometimes now and their 5-STAR SERVICE never failed to impress me. AND that's why I keep on coming back to them. My sincerest thanks to Honey Angela Pascual; thank you for your continuous kind attention and promptness in helping me out with my issues!
Date of experience: February 10, 2023
Hi Ariffin
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Nica.
We look forward to assisting you with shipping again very soon.
Kind regards,
Chris
The Customer Experience Support member called Honey, from the York House location, did a great job of handling my issue in an efficient and quick way. Very happy with the results.
Date of experience: August 9, 2023
Hi David,
Thanks for your feedback.
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
I was using foward2me to ship a few things over my adress, Any issues custom releated along the way was handled professionaly by the customer care service ( Nice is to be adored), overall good experince, I'd use again!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 28, 2023
Thank you for your suggestion to take out and ship unnecessary items that would incur costs in overseas shipping, and for the smooth completion of the procedure.
Date of experience: May 10, 2023
Things were not quite straightforward during Christmas time, however I received my package as ordered.
My recommendation is to avoid year's end shopping to make sure your package arrives on time.
Tip for consumers:
switch to MyUS.com, you're better off (at least their service level is better)
Products used:
Earrings
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2022
Great people - kat/chris = and all other help centre people are very helpful and knowledgeable
Always willing to go the xtra mile for you
Always arrives in good condition = recommended
Date of experience: November 25, 2022
Hi Desmond.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris and Kat from the customer experience team.
I will make sure to pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Forward2Me is really awesome and I appreciate how fast Girlie got back to me when I was freaking out and needed help addressing something correctly to the UK location.
Thank you so much
Date of experience: September 16, 2023
Hello Michael,
We're happy to hear that you had an awesome experience with Forward2Me and that Girlie was able to assist you promptly when you needed help.
If you want to use one of these addresses in the future, we do have a USA, Japan, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Aimee delivers quality service and assistance
If all the rest of your staff were as attentive, informative, and on point your operation would definitely excel and be considered the best
Date of experience: September 27, 2023
Hi Adrian,
Thank you for your feedback.
Its such a pleasure to help you.
Cheers,
Adrian
I really do like forward2me as a company and I still ship from the UK via Preston - but the terrible experience I had with its German branch was so bad that I still do not trust it and the poor rating here is based on that
Date of experience: November 9, 2022
Hi Petur.
Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service from UK but we are sorry that you could only provide us with a 1* rating in relation to the delivery issues you have experienced from our Germany warehouse.
We are confident that the delivery issues we have been experiencing with the DHL Paket courier service are now fully resolved with the recent amended address format.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
This is the first and only third shipper I will always use due to the seam less process and service they provide. Like what my title states they are the best in the business.
Date of experience: July 24, 2023
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Atheer.
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support that was provided to you by our agent, Honey.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley