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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Have used forward2me's services three times now and have found them to be super quick with turnaround and responsible with packing my items. Highly recommend them for shipping.
Date of experience: January 18, 2023
I had a couple of hats I ordered and they threw them in the smallest box possible damaging two of the hats I was able to fix them but still unacceptable considering that shipping was 46 bucks
Date of experience: October 1, 2022
This company is absolutely a scam and I'm wondering if the positive reviews are even legitimate. I ordered something through the UK address to send to me in the US and was given the option (on the website order page) to send it via UPS. A month goes by and no package shows up (no tracking updates either) so I reach out to customer support who contacts UPS to find the package. Couple of weeks go by and they get the package back (supposedly) but refuse to send it to me and demand that I fill out forms (not attached to the email - can't find them), give something called a "vat number" and "drop ball" and give them contact information from the original vendor I ordered from. They opened my package and went through it, they clearly know what I purchased! They also demanded I pay fees for UPS losing my package and won't let me have my package until I pay for their mistakes. They can keep my stuff, at this point, we've been going back and forth for MONTHS. I just want this company to stop harassing me for money and leave me be.
Date of experience: June 23, 2023
Hi there.
Many thanks for your feedback
Unfortunately, we have been unable to locate your account details or shipment from the information you have provided from this review.
We are sorry to hear that you are experiencing delays with the clearance and delivery of your shipment to the USA. Based on the information that UPS has requested from you, we are presuming that your shipment contains items such as a prescription sunglasses or prescription glasses. Please note, local customs requirements for clearing items such as prescription glasses and sunglasses into USA will ask for the receiver to complete a document called a 'Drop Ball' certificate to confirm the manufacturer details and material components for the sunglasses or prescription glasses. This requirement from local customs is beyond our control as a forwarding agency. If possible, please contact our customer experience team from info@forward2me.com and confirm the tracking details for your shipment so we can investigate the issues with your shipment further. Also, are you able to source and complete a copy of the drop ball certificate for the prescription glasses/ sunglasses to pass onto UPS and aid the clearance of your shipment?
I look forward to hearing from you.
Kind Regards
Hayley
Great forwarding service, glad I found out about them as I been able to keep buying items from overseas that otherwise wouldn't be able ship directly to me.
Date of experience: January 11, 2023
I really loved how easy it was to proceed and how smooth the service was, from the listing of the parcels to the options for sending them to me. I'll be back :)
Date of experience: October 10, 2023
Anne-Claire,
We are absolutely thrilled to receive your outstanding 5-star review for Forward2Me! Thank you for taking the time to share your experience with our service.
It's wonderful to hear that you had a smooth and premium experience with us. Our team works tirelessly to provide top-notch service, and we're delighted that you noticed and appreciated it.
A special shoutout to Kat for her prompt response and follow-up on your questions. We will make sure to pass on your kind words to her and the entire team.
We're excited to know that you plan to use our service again. We can't wait to assist you with your future parcel forwarding needs. If you ever have more questions or require any assistance, please don't hesitate to reach out. We're here to make your experience exceptional every time.
Thank you once again for choosing Forward2Me, and we look forward to serving you again in the future.
Best regards,
Aimee
I used forward2me to ship an item, however it was more expensive than the standard method of shipping without using forward2me.
It would appreciate to have brother option of shipping pricing.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 22, 2022
My first time using this type of international service. I was a bit leery and concerned. But the experience was great and so was the customer service. Will definitely use again.
Date of experience: November 9, 2022
I want to thank you for the suggestions that were made to make my packages ship out smoother and I will use your services for future purchases internationally.
Thank You again
Date of experience: December 22, 2022
Although a tad weird that you cannot make a shipment for a CD in a smaller, cheaper package.
Other than that, everything arrived in top condition, and I am very pleased.
Date of experience: November 28, 2022
Hi Yael.
Many thanks for your feedback.
We are pleased to know that you have been satisfied with our services overall.
I can see that one of your packages was containing alcohol and required a repack prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Our Japan warehouse may have felt it unsafe to consolidate the CD item with the alcohol in case of potential damages incurring during transit.
The repack service for your alcohol package would have been advised to you to ensure the fragile glass bottle was securely packed, to ensure that little movement could occur inside the package and to avoid risk of the glass item becoming damaged during transit.
Although shipping the alcohol and CD in the same single package may have been more economic and potentially saved you costs on the shipping from our Japan warehouse, the repack team did not feel this was the safest option for your goods. It is not guaranteed that a combine and repack service will provide sufficient cost savings on the shipping prices with the available courier services as this would be dependant on the types of items that are being repacked inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
If you should have any further questions or concerns please do not hesitate to get back in touch and I will be more than happy to assist you further.
Kind Regards
Hayley
I made a purchase from a UK merchant to be sent to the Forward2Me Guernsey warehouse in order to be forwarded to the US. The merchant delayed shipping a few times and eventually admitted that they were out of stock for some of the popular items I ordered. When I requested cancellation of the order, the merchant refused and insisted that they'll fulfill the partial order and I have to go through the return process to get a refund, which is ridiculous. After the partial order arrived, I reached out to the Forward2Me team to seek their support in getting the parcel returned to UK, which is pretty troublesome, since it involves going through customs, etc. The customer support representative (shout out to Chris, who is fab, two thumbs up) is very responsive and so quick in getting things sorted out and resolved. The Guernsey team so kindly helped to get everything done and handled the customs procedures properly, and even went out to postal service to send out the package. They are truly amazing in every way! Highly, highly recommended! They are reliable, effective, and genuine people! <3 <3 <3
Date of experience: November 29, 2022
Hi Erica.
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Nica is a remarkable help. Prompt and professional, the kind assistance is always highly appreciated. Thanks so much for all you've been doing not just for me but for all of us.
Date of experience: November 7, 2022
Joyce san helped me solve the problem promptly. I appreciate it
Date of experience: March 10, 2024
Hi Akira,
Many thanks for the 5 star review for Joyce!
I do want to recommend Forward2Me since they are very efficient and ready to react quickly in case of problems.
I have been refunded and I quickly received help in sorting out my shipment to Italy.
Date of experience: March 17, 2023
Service works but a very expensive experience, not sure why i am being forced to write 50 words either!
Date of experience: February 4, 2024
Hi Joseph,
Thank you for taking the time to share your valuable feedback with us. At Forward2me, we are committed to continuously improving our services and ensuring that your shipping experience is seamless, transparent, and worry-free.
To address your concerns and provide added value to our customers, we offer two features that you may find beneficial:
Price Match Guarantee: We understand the importance of getting the best value for your money. If you come across a competitor offering a better price for the same service, our Price Match Guarantee has you covered. Simply share the details with us, and we will match that better price. Learn more about this feature here.
Free Return to Sender: In the event that the shipping costs exceed your expectations, even after exploring various options, our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service here.
Our primary goal with these features is to provide you with a risk-free shipping experience and ensure your satisfaction with our services.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in Forward2me, and we look forward to serving you in the future.
Warm regards,
Forward2me
Impressive customer service. First time using this service & all my numerous questions were answered promptly & courteously. I will use this service again & recommend without hesitation. Thank you!
Date of experience: April 6, 2023
TODAY, the team of 'JANE', 'REGILYN', and 'AIMEE' have also sorted me out with a item that was in storage for 100+ days.
They waivered the costs and even shipped the items to my address for free...
They are awesome
Date of experience: July 18, 2023
Dear Mugaga,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Regilyn".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
I'm a regular customer to forward2me, I needed the service in cases I needed some electrical devices that are not available on my local Amazon or other stores, Amazon UK and other UK stores have the same electrical input requirement as my area (ksa),
Picked forward2me as my forwarding service, and I never looked back
Yes its a bit on the expensive side, but I did save a measurable amount with them when is using their repacking /consolidation service
In summary:to my knowledge, this is probably the most reliable forwarding service from UK, and I tried a few
Date of experience: January 26, 2023
This is a service that is fast, easy, and efficient. It was simple to set up and make a transaction. I look forward to utilizing this service again in the near future.
Date of experience: November 14, 2022
I've tried all the parcel forwarding services, forward2me is the cheapest, is easy to use and never disappoints. I would recommend this to friends AND lovers
Date of experience: October 7, 2022
Great service, no problems, ordered from adidas.uk and it shipped to their warehouse and then to me with no problem. Was only around $30 to ship it and no other fees. Will use again
Date of experience: November 15, 2022
I agreed to a delivery charge of around €82 and when I picked up the delivery I got an extra invoice for delivery of €419. I never consented with these costs.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 13, 2023
Hi Sara,
Many thanks for your feedback.
We are sorry that you feel dissatisfied, the fee you refer to is a duty and tax charge and as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
Unfortunately we don't currently have the accreditation required to be able to carry out the customs clearance and calculate the duties for the goods through our services-only through the carriers. The customs clearance process is a feature that we are currently looking into and it is our aim to eventually incorporate customs clearance within our service in the coming months.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Chris.
My package was received, processed, and reshipped in record time. As always, good and frequent communication let me know where my items were at at all times.
Date of experience: February 20, 2023
You always assist me in my extra ordinary purchases and you always look for solutions to all of these problems,bravoooo! You have the best customer service.
Date of experience: October 7, 2023
Hello Betty,
We would like to extend our heartfelt thanks for your fantastic 5-star review! Your continued support and positive feedback mean the world to us.
At FORWARD2ME, we take pride in providing top-notch customer service and finding solutions to ensure your extraordinary purchases go smoothly. We're thrilled to hear that you've had a great experience with us, and your satisfaction is our ultimate goal.
If you ever have more extraordinary purchases or need assistance with anything else in the future, please don't hesitate to reach out. We'll be here to assist you every step of the way.
Once again, thank you for choosing FORWARD2ME, and we look forward to serving you again in the future.
Best regards,
Aimee
I recently encountered a challenge with my shipment and reached out to the Forward2me customer support team for assistance. I had the pleasure of interacting with REGILYN, who demonstrated exceptional professionalism and efficiency in resolving the matter promptly. I extend my sincere gratitude to REGILYN for her outstanding service and for making a positive impact on my experience.
Date of experience: June 25, 2023
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Max.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received some of your hats in poor condition to your address in USA.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to DHL in writing within 30 calendar days from the date DHL accepted the shipment, failing which no action for damages may be brought against DHL. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and we should definitely still be within the 30 days timeframe to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.
I can see that you had already submitted a support ticket to us about this damage issue on Tuesday 27th September, one of my customer experience agents has already been in contact with you via email to request the required images and documents for a damage claim ready to escalate this issue to the DHL couriers if needed. We are still waiting for your reply.
If you could respond to the support ticket you already have open with my agent and we will ensure this issue is fully investigated and resolved for you as soon as possible.
I hope this helps you further and that you will reconsider your current rating of our service.
Kind Regards
Hayley