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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
We used Forward2me several times and when things go smoothly, it seems things are so simple and straightforward.
But after several times, we realized it becomes really troublesome if things don't go smoothly. In our case, we experienced problems twice with our shipping courier (the first was DHL and the other was UPS). Looking at our most expensive deliveries (which are also the oversized, most fragile ones), we're convinced these kinds of packages will always be thoroughly abused by the myriad of delivery contractors along the way. Large, non-standard sized packages will always be bent, dropped, dinged, scraped open, drenched, and dragged around before they arrive. Dealing with these couriers mean hours and hours of taking and editing videos of the damage, finding the right person to call in the courier customer service, waiting for long periods trying to call them, numerous emails back and forth, and chasing them because they will forget your case.
This is where Forward2Me shines. Aimee, Girlie, and the Forward2Me team really saved us from spending so much time and effort in dealing with the couriers and their contractors. They made sure we had insurance for these items, they made sure these are all communicated and filed correctly with the couriers, they made sure that the couriers don't forget about their responsibility, and gave us regular updates throughout the entire process. The time we saved from dealing with the courier means we can spend time with our projects, and that is why using Forward2Me is worth very much more than trying to do it yourself.
You've definitely made me a loyal customer.
Date of experience: October 6, 2023
Great service, fast and efficient, particularly want to emphasize customer service support I've received from Regilyn, she is a star!
Date of experience: November 21, 2022
Hi Predrag.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee, Nica and the rest of our Customer Experience team.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Regilyn was very helpful in answering my questions and making my first time using this platform a comfortable one.
Date of experience: September 7, 2023
Hi Marco,
Thanks for the feedback.
I'm happy to hear that you had a positive experience with our customer experiene team, especially Regilyn!
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
Aimee
Customer Experience
Forward2me
Fast and secure shipping. Also very friendly and helpful customer support. Will use the service again!
Date of experience: October 11, 2023
Quick and efficient. A little pricey but a solution for offshore delivery not possible from supplier.
Date of experience: October 10, 2023
Hello Ulrike,
We wanted to take a moment to express our heartfelt gratitude for your recent 5-star feedback. Your satisfaction is our top priority, and we are delighted to hear that we were able to meet your expectations.
Your kind words about our quick and efficient service mean a lot to us. We understand that sometimes offshore delivery can be challenging, and we're here to provide a reliable solution for our valued customers like you.
We appreciate your feedback about the pricing, and we continually strive to offer competitive rates while maintaining the highest quality of service. Your input helps us in our ongoing efforts to improve and provide you with even better value in the future.
If you ever have more questions or require assistance with anything else, please do not hesitate to reach out to us. We are always here to assist you.
Once again, thank you for choosing our services and for taking the time to share your positive experience with us. We look forward to serving you again in the future.
Best regards,
Aimee
Great service. Regilyn works with me politely and professionally. I can say working with him is honest
Date of experience: November 11, 2023
Hello Mohammed,
Thank you for taking the time to share your positive feedback! We're delighted to hear that you had a great experience working with Regilyn. Providing polite and professional service is a top priority for us, and we're glad to know that Regilyn exemplified these qualities during your interaction.
We truly appreciate your kind words and your recognition of the honesty in our service. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
Aimee
They were really helpful and answering very promptly and competent
Date of experience: February 14, 2024
Multiply shipments from uk, all went very well, good support, very expensive from germany, but now they have better rates
Tip for consumers:
Service is excelent
Products used:
All from ebay, gumtree, tools, carparts
Date of experience: August 8, 2022
Hi Henk,
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service.
We appreciate all customer feedback to ensure we can continue to offer our customers the most professional and efficient forwarding service possible.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Joyce was great! Thank you for all the help, you resolved my issue 1000%, thanks again!
Date of experience: February 1, 2024
Hi Harry,
We wanted to take a moment to express our gratitude for the fantastic 5-star review you gave Joyce! Your feedback means a lot to us.
Thank you for choosing Forward2me.
Many thanks,
Forward2me Team
York house
Honey
I inquired about changing my registered email address.
Honey responded quickly just by providing the address.
Thank you.
Date of experience: November 9, 2023
Hello Tomonori,
Thank you for reaching out regarding your inquiry to change your registered email address. We're pleased to hear that Honey responded promptly and efficiently by providing you with the necessary information.
We understand the importance of a seamless customer experience, and we're glad we could assist you with your request.
If you have any further questions or if there's anything else we can help you with, please feel free to let us know.
Many thanks,
Aimee
When using forward2me's service for the first time, he carefully explained how to enter an invoice.
York house Aimee
Thank you very much.
Date of experience: November 7, 2023
I had a payment problem due to a discrepancy between the email address registered for PayPal payment and the email address registered for forward2me, so I asked them to change the email address.
It was great that you responded immediately.
Honey responded.
Date of experience: November 7, 2023
This was my first time using forward2me to have an item from a UK retailer sent to Germany. The process was seamless. I would use this service again.
Date of experience: February 6, 2023
Everything has been fast and efficient. Smooth interface, great shipping times and prices. Would 100% recommend.
Date of experience: August 27, 2023
Quick response, excellent customer service. Thank you Honey for taking care of my packages at the US warehouse.
Date of experience: December 9, 2023
Hi Eirini,
Thank you so much for your kind words! We're happy to hear that you had a positive experience with our service and that Honey provided excellent customer care for your packages at our US warehouse.
We strive to make the shipping process as smooth as possible, and it's wonderful to know that we met your expectations.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We truly appreciate your feedback and value your business.
Thank you for choosing us!
Many thanks,
Aimee
Quick response, excellent customer service! Thank you very much Honey for your assistance regarding my in-review packages at the US warehouse.
Date of experience: December 7, 2023
I asked customer service about my questions, and Aimee provided me with sufficient answers.
Thanks Aimee
Date of experience: March 10, 2023
Hi Maiko.
Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Aimee.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
I'm really excited about the quick problem solving in the middle of the night. Honey never seems to get tired. Absolutely great!
Date of experience: September 27, 2023
Hello Bonvu,
Thank you for your wonderful feedback! We're happy to hear that your experience with Honey was exceptional.
Our team takes pride in providing round-the-clock support and swift problem-solving.
Thank you for choosing us, and we look forward to continuing to exceed your expectations.
Warm regards,
Aimee
Two of my last parcel required repacking as per forward2me. The repacking process took more that 4 days!
Date of experience: October 8, 2022
Hi Bouziane.
Many thanks for your feedback.
I am sorry that you are dissatisfied and to hear that your repack exceeded our target of 24-48 hours.
To compensate you for the inconvenience we have performed the repack for free.
Please also note that due to the ongoing industrial action with Royal Mail, this is causing massive spikes in our workloads, beyond our control, and is resulting in us being unable to hit targets on multiple occasions.
We want to thank you for using our service and for your patience while we work through these issues and we would also appreciate it if you could reconsider your rating.
Please do not hesitate to contact me if you need anything further.
Kind Regards
Hayley
I am really happy of how the customer service has handled my queries. Thanks to GIRLIE very helpful and quick to give you an answer.
Date of experience: August 2, 2023
Hi Deiny,
Thank you so much for taking the time to share your feedback!
It's fantastic to hear that Girlie was able to assist you effectively and promptly.
If you have any more queries or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that your experience with us remains positive and enjoyable.
Cheers,
Aimee
Forward2Me was not able to combine 3 shipments into one package, is also very slow in the transmission process in the view, so I am very dissatisfied
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2023
I'm considered to live in a remote area, so shipping is really difficult for me. I love how the website is structured. Simple and to the point.
Date of experience: December 31, 2022
Took too long and multiple emails until it was shipped.
2 packages were not added until i sent an email about them
Shipping Price was too expensive
Date of experience: October 18, 2022
Hi there.
Many thanks for your feedback.
We are sorry to see you have only provided us with a 1* rating.
I can see that your invoice for this Japan shipment was only settled at 18:00 in the evening on Friday 7th October, this would have been after the scheduled collection slot with DHL from the Japanese warehouse and this means the shipment would have missed the collection to go out on the same day as payment was received. Shipment collections with DHL from Japan take place Monday to Friday between 4 pm- 5 pm local time and there are no collections during the weekends. This will explain the delay with the dispatch of your shipment and the reason why it was not collected until the following Monday.
Please note that the transit times stated by the couriers will be calculated from the date of dispatch not from the date of payment.
Please also be aware that any tracking details of your package from the courier service to our warehouse will not necessarily mean that the package should be in your account as soon as it is stated as delivered by the courier.
We receive hundreds of packages to our warehouse every day and there is no priority order that we process packages to accounts. Please allow between 24-48 hours for the package to appear in your account inbox. The delivery tracking from the courier, to our warehouse addresses, is not linked to the time when your package is processed to your account.
Our warehouse staff try very hard to have all packages processed and allocated to customers accounts as quickly as possible.
We appreciate your patience during this time.
We apologies for any delay or inconvenience this may cause.
I hope the information I have provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
It was a straight forward and cheap option to get something out of the UK to Germany. I would use it again.
Date of experience: February 17, 2023
£50 to send a couple of pairs of pyjamas, plus Fedex charge another $15 when they deliver the parcel at the door.
Date of experience: February 5, 2023
Hi Tom.
Thanks for the feedback
At forward2me, we are always transparent about our pricing and guarantee there are no hidden costs involved in our estimates. We are also committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
Please note all shipments sent through our service are dispatched with the delivery terms of DAP (Delivered at Place) or DDU (Delivered Duties Unpaid). This means that any potential import duties and taxes owing on entry into the destination country would be the responsibility of the receiver to pay. Further information about International Deliveries can be found from section 8 in our terms of trade on our website https://www.forward2me.com/terms-of-trade/
If you need further assistance, please contact our Customer Experience team.
Kind Regards
Hayley
I never received the package they are asking for 250 dollars in tax for a 200 dollar item. It's a bloody joke
Date of experience: September 30, 2022
Hi Hassan.
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade section 8, from our website, all shipments are dispatched through our services as 'Delivered Duty Unpaid' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for the duty and tax rates that are applied for shipments and all duty and taxes rates do vary from country to country.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate for you to reconsider your current rating.
Kind Regards
Hayley
Excellent in every way. I had my crate in 3 days and it was in good condition. Very pleased with this company.
Date of experience: February 13, 2023
Great to discover this service to assist me collecting auto parts to restore my vintage Capri's which are not available in Canada.
Date of experience: November 25, 2022
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hello Meike,
Thank you for sharing your experience with us. It's great to hear that you've found our service to be valuable, especially when dealing with challenging shipping situations.
Your positive feedback and loyalty to Forward2Me speak volumes about our commitment.
We genuinely value your loyalty, and we're here to continue providing you with the service and support you can rely on. If you ever have any more shipping needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Forward2Me!
Many thanks,
AF