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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Very smooth and efficient, all products arrived in perfect condition, well packaged
Date of experience: December 19, 2022
Thank you. All went perfect. I was using it First time.
Date of experience: December 19, 2022
Everything worked fine, delivery arrived punctually, thanks
Date of experience: December 22, 2022
Firstly shipping cost is far too expensive! And I had to pay extra GST here in my country
Date of experience: December 22, 2022
A little bit of costly the rest remain perfect service
Date of experience: December 22, 2022
Hi SR J
Many thanks for your feedback.
For the peace of mind for all of our customers, we can offer a price match guarantee.
If you can find a cheaper like for like carrier service through another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
Ottimo servizio molto gentili e precisi nel dare informazioni utili
Date of experience: April 22, 2024
Hi Giacomo,
Many thanks for the 5 star review!
La asistencia fue muy rápida y precisa, Kat fue muy amable y cortes!
Date of experience: April 16, 2024
Hi Jose,
Many thanks for the 5 star review for Kat!
Hab mehr als 150€ für ein Paket aus Japan bezahlt, die normalen Versandkosten belaufen sich auf ca. 30-40€ Expressversand. Also weit über 110€ für den service bezahlt. Dazu muss man berücksichtigt, das auf den Betrag ja auch noch Zoll und einfuhrgebûhren fällig werden.
Der Versand hat aber reibungslos und schnell funktioniert.
Date of experience: December 8, 2022
Hi Andreas,
Many thanks for your feedback.
We are sorry that you felt dissatisfied.
I have been looking at your recent shipments through our service and I can see that you had not chosen to combine and repack your Pokémon goods prior to shipping. It is possible you have paid a higher price for shipping is because the chargeable weight for the single package that you have shipped would have been been based on the volumetric weight/size of the package rather than the actual weight of the goods inside. If a repack had been requested there would have been sufficient excess space to save by reducing the current size of the package which would have helped lower the final courier shipping prices available to you and you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package.
As per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
Unfortunately we don't currently have the accreditation required to be able to carry out the customs clearance and calculate the duties for the goods through our services-only through the carriers.
The customs clearance process is a feature that we are currently looking into and it is our aim to eventually incorporate customs clearance within our service in the coming months.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Wer wirklich was aus dem Ausland haben will und die Zölle und Versandgebühren zahlen will, der kann das ruhig in Anspruch nehmen. Für mich war das hier die Rettung. Versand kann ca 23€ kosten und Zoll auch ca. Ich habe Schuhe bestell, ein paar.
Date of experience: December 23, 2022
All, very good,
Sehr zu empfehlen und immer wieder gerne und leicht
Date of experience: March 29, 2024
Hi Peter,
Many thanks for the 5 star review!
Ho iniziato ad utilizzare il servizio Forward2me dall'Italia per poter meglio seguire le spedizioni da portali inglesi di e-commerce, il servizio verso l'Italia è favoloso e grazie alla professionalità del servizio clienti ( thank you so much Honey!) sono riuscito ad inviare spedizioni sempre più delicate ed importanti. Il prezzo SUPER CONVENIENTE!
Date of experience: October 16, 2023
Hi Massimiliano,
Thank you for your wonderful feedback! We're happy to hear about your positive experience with us, especially when shipping from Italy. We're delighted to know that our customer service, and Honey in particular, made a difference in ensuring the success of your shipments.
If you ever have more shipments or any questions in the future, don't hesitate to reach out. Your satisfaction is our top priority!
Many thanks,
AF
Versand super schnell, sehr transparent in Bezug auf die Kosten und der Sendungsverlauf ist immer aktuell. Sehr gut. Werde den Service weiterhin nutzen.
Date of experience: December 17, 2022
Thank u
Sooo
Much
Soooooooooooooooooooooooooo
Muchhhhhhhh
Date of experience: July 25, 2024
مذهلون فعلت انا من الجزائر
JANE
شاركت في منصتكم وتيقنت انكم اصحاب عمل فعلا قائمون عليه من اجل نجاحه و استمراريته و نشرهم عبر العالم ككل
Date of experience: December 3, 2023
Hi Imane,
Thanks for the 5 star reviews.
We will pass this to Jane.
Kind regards,
Aimee
Nota 10 para JANE, ela foi super educada no atendimento :)
Date of experience: January 29, 2024
Hi Lucas,
Thanks for the 5 star review for Jane!
Many thanks,
Forward2me
Emballage parfait, respectueux des marchandises, délai rapide!
Date of experience: October 11, 2023
Hello Julie,
Your message fills our hearts with joy! We're thrilled to hear that you found our packaging perfect, respecting the integrity of your cherished items, and that the delivery was swift.
At forward2Me, we take immense pride in providing top-notch service, and your kind words are a testament to our commitment. We will continue to uphold the highest standards to ensure your future experiences are just as wonderful.
Thank you for choosing forward2Me, and if you ever require our assistance again, we'll be here to serve you with the same dedication and care.
Best regards,
Jane
Alles wunderbar funktioniert. Jederzeit gerne wieder
Date of experience: September 27, 2022
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Terence.
Many thanks for your feedback.
We are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value. This information is also available from the FAQ's section on our website.
Are you aware that we offer a price match guarantee?
If you can find a cheaper like for like carrier service through another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley