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    Forward2Me

Forward2Me

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Overview

Forward2Me has a rating of 4.5 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.

  • Service
    94
  • Value
    87
  • Shipping
    84
  • Returns
    36
  • Quality
    76

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.3%
Positive
475
Neutral
10
Negative
24
View ratings trends
21
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How would you rate Forward2Me?

Reviews (1,604)

Rating

Timeframe

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Reviews that mention popular keywords

customer support (62) forwarding service (54) customer service (284) support team (20) german warehouse (13)
Thumbnail of user empan
Greece
1 review
0 helpful votes
  • Send Message
December 23rd, 2024
Verified purchase

I had an absolutely amazing experience with forward2me! Their customer service was exceptional, with quick responses that made the entire process smooth and stress-free. What stood out the most was their kindness and understanding throughout my interactions with them.

A special shout-out goes to Joyce, whose assistance was beyond fantastic. She went above and beyond to address my concerns, ensuring everything was handled perfectly. The UK warehouse team also deserves a big thank you for their efficiency and professionalism.

Date of experience: December 13, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️

Thumbnail of user estevang43
New York
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

Forward2Me makes it so incredibly easy to order items from different countries and have them shipped directly to you. The user interface and website are incredibly user friendly so anybody can do it! Their customer service is also very helpful and responsive. I had an issue with one of my packages but representative Nica from the Japan warehouse responded to my messages in a very timely manner, providing friendly, courteous and wonderful service. She went above and beyond to help me with my situation and I can't thank her enough. Overall, I highly recommend forward2me to anyone!

Date of experience: December 20, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Thumbnail of user fatmaa65
Kuwait
1 review
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase

Thank u
Sooo
Much
Soooooooooooooooooooooooooo
Muchhhhhhhh

Date of experience: July 25, 2024

Thumbnail of user egonm3
Liechtenstein
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

All ok mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Date of experience: December 1, 2022

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From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.

Business History

Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.

Company Representative

Thumbnail of user tracyt60
A F.
Customer Experience Manager
Typically responds within 3 days

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