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    Forward2Me

Forward2Me

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Overview

Forward2Me has a rating of 4.5 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.

  • Service
    94
  • Value
    87
  • Shipping
    84
  • Returns
    36
  • Quality
    76

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.3%
Positive
475
Neutral
10
Negative
24
View ratings trends
21
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How would you rate Forward2Me?

Reviews (1,604)

Rating

Timeframe

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Reviews that mention popular keywords

customer support (62) forwarding service (54) customer service (284) support team (20) german warehouse (13)
Thumbnail of user anabelag4
Portugal
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

Fantastic service. They didn't answer my call the first time and I asked them to call me back. Regilyn called me back was super friendly, helpful and efficient. She solved my problem right away. Very satisfied with the service and highly recommend.

Date of experience: May 6, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Anabela,

That's wonderful to hear! 💖 Thank you for sharing your experience with us.We're happy that Regilyn could assist you promptly and efficiently. Many thanks!

Thumbnail of user mohammedm300
Algeria
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Excellent service and best support from Joyce the best assistant ever who made my day going great again. Thanks Joyce I really appreciate it from the bottom of my heart.

Date of experience: June 14, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Joyce❤️

Thumbnail of user rolfn12
Germany
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

The article with alcohol made things complicated and you have to contact us by email. There is potential for improvement here. Then the high postage costs from DHL spoil it; with DPD it would have been 75% cheaper.

Date of experience: March 14, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Rolf,

Thank you for your feedback.

We are currently working on automating the alcohol shipment process with DHL to streamline the procedure for our customers. Once this is implemented, you will no longer need to contact us via email to request repacking with DHL.

Additionally, it's important to note that DPD cannot transport alcohol shipments to EU countries after Brexit due to regulatory restrictions. This prohibition is within their network's policy.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Many thanks,
Forward2me

Thumbnail of user justinc1356
Australia
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Regilyn was excellent. We were live chatting and the connection was lost. 10 minutes later I got a phone call and she explained everything clearly! Excellent service. UK location.

Date of experience: June 10, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Regilyn❤️

Thumbnail of user alonak8
Israel
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

I can confidently say that the customer service I received from Joyce was unparalleled. The service representative not only resolved my issue promptly but also communicated effectively throughout the process. Truly exceptional!

Date of experience: April 10, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Alona,

Many thanks for the 5 star review for Joyce!

Thumbnail of user jessical2674
Australia
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

This was my first time purchasing an item and getting it delivered to forward2me warehouse. Joyce was very helpful and patient with me. Assisted me with all my questions. Really thankful.

Date of experience: June 12, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Joyce❤️

Thumbnail of user linqiangx
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I used this platform to transport to China, and their service gave me confidence. I would like to thank Jane and Honey for their continuous follow-up. I received the goods in 7 days and I am very satisfied!

Date of experience: April 25, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Linqiang,

Many thanks for the 5 star review for Jane and Honey!

Thumbnail of user michaelp7095
Australia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I'm a happy customer of Forward2Me for about 2 years now - maybe over twenty shipments by now. F2Me solves a common problem I run into (as a collector of rare items, as opposed to someone buying new consumer good / fashions / electronics etc). Some private sellers will not ship internationally - I've noticed this particularly in Germany but also fairly commonly in the US, so I would not be able to buy without a local middleman.

For these situations I've used Forward2Me any number of times and the combination of the local country address reassures the sellers - and the ability to choose your inbound freight carriers is handy. I use DHL inbound from Germany or UPS from the United States and it operates like clockwork.

The F2Me team respond to email-based queries and have good support. I sometimes have to ask for special / extra padding around vintage tape recorders and such and they are responsive with this.

I've noticed that some other reviews of (freight forwarders in general not just F2Me) have questioned / complained sometimes about a higher freight cost. I'd point out you are not getting a "raw transport product" - you are getting a secure storage / forwarding solution on top of freight and a bunch of people helping you solve a problem. For my own perspective that's worth it to me to solve my unique challenge.

Hope this review is helpful to others

Date of experience: June 4, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Michael,

We appreciate your feedback on how our services have helped you solve a common problem in your line of work as a collector of rare items.

We also appreciate your kind words about our team's responsiveness to your queries and requests. We understand that special care may be required for certain items, and we're always happy to accommodate your needs.

Our service is designed to provide a secure and reliable solution for international shipping, which includes storage, handling, and forwarding of your items. We're glad that our customers recognize the value we bring to the table.

We hope that your review will be helpful to others who may be facing similar challenges.

Many thanks,
Forward2me

Thumbnail of user angelq75
Germany
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Awesome customer service and easy to use website. Package arrived fast. Overall great service.

Date of experience: August 1, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user staciem134
Washington
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

This was my first time using a forwarding service, and I was a little nervous about how it would work. But it's been great, and I'm really pleased! I do think their website could be a little more straightforward and easier to into use (it's quite confusing at first!), but once I did it a few times, it was much easier. I highly recommend Foward2Me!

Date of experience: April 22, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Stacie,

Many thanks for the 5 star review!

Thumbnail of user servaasv
Belgium
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Package sent to their German address, notification received immediately, forwarded the next
Day.

Date of experience: August 2, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Servaas,

Thank you for your wonderful feedback! We're happy to hear that even after eight years, you still find our service flawless. It's great to know that your package was promptly processed and forwarded from our German address. Your satisfaction means the world to us, and we look forward to continuing to provide you with exceptional service. If you need any assistance, don't hesitate to reach out!

Many thanks,
Forward2me

Thumbnail of user abdulazizh9
AE
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Excellent service and quick response and I thank Joyce for her help.

Date of experience: August 2, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Joyce❤️

Thumbnail of user colinh377
Poland
1 review
0 helpful votes
  • Send Message
August 12th, 2024
Verified purchase

Honey handled my related issue for a minute. They have good service and a good support team.

Date of experience: August 2, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Honey.

Thumbnail of user petarp23
Bulgaria
1 review
0 helpful votes
  • Send Message
April 20th, 2024
Verified purchase

Used Forward2Me for a laptop recently. If you order photos, the procedure is clumsy. First they open the package after arrival. Then you can order photos. Then they open the package again to take the photos, which could delay the procedure by about a day. This seems unnecessary to me, I should be able to ask for photos in advance, so that the package is opened only once.

Otherwise I'm very satisfied, great service.

Date of experience: April 10, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Petar,

Thanks for the feedback.

Thank you for sharing your experience with us. We apologize for any inconvenience caused by our current procedure for ordering photos. I understand the process to minimize delays.

We will certainly take your suggestion into consideration and explore options for allowing customers to request photos in advance, ensuring that packages are opened only once.

Please feel free to reach out if you have any further suggestions or if there's anything else we can assist you with. We appreciate your business and your feedback as we strive to continually improve our services.

Many thanks,
Forward2me

Thumbnail of user martyw153
California
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Really not much to say. You delivered on everything that you advertise on your company website.

The timely, and above average customer service, is second to none.

Date of experience: June 2, 2024

Thumbnail of user agustinad5
GB
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Seriously I have nothing bad to say about Forward2me. I wish I knew about them before! For a long time I've been wanting to buy from this Japanese small business website. It's a japanese girl that makes very limited quantity items and very rare one of a kind. I could never buy from her website because she only ships to japan. Then one day I googled how to buy from japan and ship to Uk! Everything with Forward2me has been so easy! As soon as they receive my parcel they let me know straight away and they ship it to me same day or the day after, and depending the shipping option you choose the parcel gets to your home so quickly is actually insane. I think i choose the 3 day delivery and UPS delivery it so fast with tracking updates and everything^_^ Consolidating items is the best option for cheaper shipping. I love Forward2me and I will use it forever^_^

Date of experience: April 5, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Agustina,

Thank you so much for your wonderful feedback!

It's always our goal to make international shopping as easy and convenient as possible, and we're delighted that we could assist you in purchasing from your favorite Japanese small business website.
If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you again for choosing Forward2me!

Thumbnail of user danielv1349
Israel
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

Jane managed to help and feel safe about my experience with your warehouses and provided every detail I needed

Date of experience: June 26, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Jane❤️

Thumbnail of user arsenih
Poland
1 review
0 helpful votes
  • Send Message
December 16th, 2023
Verified purchase

Great service to forward your parcels form UK. Customer service on top as well. Aimee responded with in few minutes and provided all necessary info regarding my questions about the process of forwarding.

Date of experience: December 16, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Arseni,

Many thanks for the 5 stars review.

Cheers,
AF

Thumbnail of user pam19hp
BO
1 review
0 helpful votes
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January 31st, 2024

I've used this service twice so far. First time everything went smoothly. Second time, I had some issues BUT they were amazingly helpful. I'd like to give a shout out to Aimee of customer support, she went above and beyond to help me and I am very satisfied with the quality of their customer service.

The responses are fast, they are very helpful and understanding. I think this is the best service out of all the forwarders I've tried.

Definitely recommend it for you to try.

Great service. Keep it up. I will continue to use your services in the future.

Products used:
Toys

Date of experience: December 28, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Pamela,

Thank you so much for taking the time to share your experience with us! Delivering a smooth and satisfactory experience is our top priority, and it's wonderful to know that we hit the mark for you. Your recommendation means the world to us, and we're committed to maintaining the quality of our service. 💖 Thank you!

Thumbnail of user justinm1863
Canada
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

I have had a great experience with forward2me. I've dropped some other package forwarding services because it just can't compare to having multiple boxes in different countries under a single account. This is my main box, and it will remain so for the foreseeable future!

Date of experience: October 18, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hello Justin,

Thank you so much for your feedback! We're happy to hear that you've had a great experience with us.

We understand the importance of convenience and efficiency in package forwarding, and we're delighted that our service meets your needs.

If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to our customer support team. We appreciate your continued trust in forward2me and look forward to serving you for years to come!

Many thanks,
AF

Thumbnail of user emilyb1391
South Africa
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

A very useful service for overseas customers who cannot rely on post office delivery. Forward2me also sorted out additional requirements for sending batteries. Good response to queries and very fast turnaround once they received my item. Thank you.

Date of experience: January 8, 2023

Thumbnail of user johnm12342
France
1 review
0 helpful votes
  • Send Message
June 8th, 2023
Verified purchase

I contacted forward2me at York House in Preston to enquire about a package sent there. Honey replied quickly and before I could even write back, she had forwarded my package onwards. Highly recommended service.

Date of experience: June 8, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi John

Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the support and quick communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.

Kind Regards

Hayley

Thumbnail of user ralpht247
Saudi Arabia
1 review
0 helpful votes
  • Send Message
April 13th, 2023
Verified purchase

Quick and competent conversations with the support team.
Reasonable pricing.
Fast delivery.
All what is needed.
I switched from another forwarder who was the opposite. Now, I will continue using Forward2me service! Good job, guys!

Date of experience: April 13, 2023

Thumbnail of user colef55
Georgia
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

They are very communicative and great at forwarding. However, the price originally quoted ended up doubling because of box size. Everything leads you to believe it's based on weight when you get the original quote.

Date of experience: February 6, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Cole.

Thanks for your feedback.

There are only 2 factors that determine the price for shipping, which are weight and size. Please note, it is not always guaranteed that a combine and repack service will reduce the prices for shipping. This is dependable on the types of goods that are being repacked, if there is a a sufficient amount of volume to be saved by repacking or consolidating and we also need to consider if reducing or removing excess space or volume would effect the overall safety of the goods in transit.
You can find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
For peace of mind for all of our customers, forward2me offers two unique benefits:
1) Free return to sender. If you don't agree with the shipping options you can opt for the return to sender service within the website and we cover 100% of the cost.
2) Price match guarantee. If you find a cheaper price from a competitor, please just send us the details and we will match it- further details can be found here: https://www.forward2me.com/price-match-guarantee/
It appears you have already shipped your goods. Please contact our Customer Experience team and forward the details of any company offering the same service cheaper and we will refund the difference.

I hope the information provided is useful.

Kind Regards

Hayley

Thumbnail of user mickb73
California
1 review
1 helpful vote
  • Send Message
March 4th, 2023
Verified purchase

I don't like how forward2me starts emailing its customers threatening emails by the second day to hurry up and pay for a shipping service or your order will get cancelled. Not sure what that means….perhaps they'll keep my purchased goods? I think there's a name to that!

Date of experience: February 2, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Mick.

Thanks for the feedback

We are a legitimate parcel forwarding company and have no means for retaining any of our customers packages or goods.
The SHIPMENT AWAITING PAYMENT email is automatically generated. It is a reminder email to notify all customers that the deadline to complete payment for their shipping invoice is coming to an end.
There is a 24 hour expiration deadline on all shipping invoices processed from customer accounts. We only send the remainder email 1 hour before the shipping invoice is due to expire if payment has not yet been completed.
If you need further assistance, please contact our Customer Experience team

Kind Regards
Hayley

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From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.

Business History

Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.

Company Representative

Thumbnail of user tracyt60
A F.
Customer Experience Manager
Typically responds within 3 days

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