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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Nica was a great support she did helped me alot you just need to be careful if your items has batteries or not
Date of experience: April 5, 2024
I have had a great experience with forward2me. I've dropped some other package forwarding services because it just can't compare to having multiple boxes in different countries under a single account. This is my main box, and it will remain so for the foreseeable future!
Date of experience: October 18, 2023
Hello Justin,
Thank you so much for your feedback! We're happy to hear that you've had a great experience with us.
We understand the importance of convenience and efficiency in package forwarding, and we're delighted that our service meets your needs.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to our customer support team. We appreciate your continued trust in forward2me and look forward to serving you for years to come!
Many thanks,
AF
Customer service was great, they answered every query promptly, the process was easy and my product was delivered much quicker than I was expecting. But the delivery fees were too much - it cost the same as the product I had bought, so won't use again unless it's absolutely needed.
Date of experience: December 11, 2023
Hi Shannon,
Thanks for the feedback.
At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:
1. Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/
2. Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.
Warm regards,
Aimee
After some back and forth with the company, we came to an agreement that I would wait one month to see if my shipment showed up, and if not, they would refund me for the cost of my order. Unfortunately, the package didn't arrive. True to their word, they did refund me. However, they refunded me in Japanese currency and I ended up losing about $15USD in the exchange.
Additionally, because this process took so long, I was unable to reorder the same items because a number of them sold out while this situation was being resolved, which is the most disappointing part of the entire situation. If they had been more proactive and timely, they might have been able to retrieve my package, saving them the money and me the grief of this long ordeal.
I am updating my review because I believe they acted in good faith. Mistakes were made, but they did make some effort to resolve the problem, and for that I am grateful.
Date of experience: November 13, 2023
Hello Carlene,
We sincerely appreciate your willingness to engage in the resolution process and your acknowledgment of our efforts to address the issue.
We genuinely regret any inconvenience caused during the delay in resolving the matter, leading to the loss of some items due to stock depletion. Your feedback is invaluable, and we take it seriously. We understand the frustration of not being able to reorder the same items, and we apologize for any disappointment this may have caused.
We appreciate your understanding and patience throughout this ordeal.
Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you better in the future.
Thank you once again for your constructive feedback.
Best regards,
So far, my experience with Forward2Me has been extremely disappointing. They gave me an address to use for shipping in Japan, then they changed it without telling me. I had already shipped $300 worth of merchandise, and Forward2Me has done nothing to help me resolve the issue. Instead, I've been going back and forth between them, the shipper and the courier to try and figure out what happened to my package. The courier said that they could redirect the shipment to the correct address, but despite the fact that Forward2Me got me into this situation, they refused to help facilitate the redirect. Now my package has been delivered to the old address and I'm waiting to here back from Forward2Me, but they have not responded with any updates. I'll update my review if anything changes, but right now I'd strongly suggest staying away from this company so you don't lose money due to their poor communication and customer service.
Tip for consumers:
Don't use this site. Not reliable. They will not take responsibility for their mistakes or help you resolve issues. You're on your own if anything happens.
Products used:
Forwarding address account
Date of experience: October 11, 2023
HONEY is very helpful, fast and friendly. She guided me through the process, made it easy and pleasant, because of her support I will recommend this company to anybody that needs overseas shipping service. Pleasant contact her if you want to be assisted properly.
Date of experience: October 13, 2023
Hello Benny,
Thank you for your wonderful feedback! We're delighted to hear about your top-notch experience with HONEY.
We greatly appreciate your recommendation and are committed to maintaining the high standard of service you received.
Thank you again for choosing Forward2me, and we look forward to serving you and your referrals in the future. Safe and smooth shipping!
Many thanks,
AF
We are very cooperative with customers and we can discuss shipments with them and the response comes very quickly
Date of experience: March 25, 2024
Hi Ziya,
Many thanks for the 5 star review!
Aimee is my guardian angel. Whether it's a problem that needs to be resolved or it's just a simple doubt to be clarified, she is always there for me. So glad that she is in the team, ever vigilant, constantly overseeing and making sure that my shipments go smoothly. This is first-class customer service. I am certainly in good hands!
Date of experience: November 23, 2022
Hi Jimmy.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I got my product, even though it's delay, re-port, three days, due to local weather... I'm wondering if it can add more cheaper rate courier, it can scale even bigger, website speed is better than others
Date of experience: September 12, 2023
Hello Marcus,
We appreciate your understanding regarding the slight delay in your product delivery due to adverse local weather conditions, and we apologize for any inconvenience this may have caused.
Your suggestion to explore more cost-effective courier options is noted. We continuously evaluate our shipping partners and strive to offer the most competitive rates.
Please note we do offer forward2me lite and lite X in the UK warehouse, this is budget low cost courier, you can check this services via this link https://www.forward2me.com/lite/.
We're pleased to hear that you find our website speed better than others. We invest in technology and user experience to ensure that our platform is efficient and user-friendly.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Just received my first order in Forward2me's Japan warehouse, customer service has been very helpful and proactive (thanks Honey!) to identify my package, although there was a little hiccup on my end with the addressee's name. Will definitely keep exploring the service.
Date of experience: August 29, 2023
Hi Giuseppe,
Thanks for the feedback.
Great to hear that you received your first order from Forward2me's Japan warehouse successfully! Honey, was able to help you promptly and effectively. We really value your patience and understanding.
If you want to use one of these addresses in the future, we do have a UK, UK tax-free, and a Germany warehouse.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
I was very dubious about using this as I'd never done it before but no question was too silly and Aimee replied quickly to all of my many emails. No it's not cheap but if you can't get what you want from anywhere else then this is an excellent option. At times the website is a bit counterintuitive but the customer service makes up for it. Thank you Aimee.
Date of experience: August 24, 2023
Hi Amy,
Thanks for your feedback.
I am happy I was able to provide you with the support you needed throughout the process.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Quick and competent conversations with the support team.
Reasonable pricing.
Fast delivery.
All what is needed.
I switched from another forwarder who was the opposite. Now, I will continue using Forward2me service! Good job, guys!
Date of experience: April 13, 2023
Very fast and reliable service at a reasonable price. Of course they open your package to check the stuff, but they don't take anything out, so it's not a problem. I just think that it would be nicer if they offered a cheaper option for slower shipping.
Date of experience: February 6, 2018
A very useful service for overseas customers who cannot rely on post office delivery. Forward2me also sorted out additional requirements for sending batteries. Good response to queries and very fast turnaround once they received my item. Thank you.
Date of experience: January 8, 2023
I recently had a complicated series of packages, one of which I needed forwarding while the other waited for further additions. It was difficult to understand to on-line instructions and Honey sorted me out in no time. Many thanks.
Peter Bruce (*******)
Date of experience: February 20, 2023
They are very communicative and great at forwarding. However, the price originally quoted ended up doubling because of box size. Everything leads you to believe it's based on weight when you get the original quote.
Date of experience: February 6, 2023
Hi Cole.
Thanks for your feedback.
There are only 2 factors that determine the price for shipping, which are weight and size. Please note, it is not always guaranteed that a combine and repack service will reduce the prices for shipping. This is dependable on the types of goods that are being repacked, if there is a a sufficient amount of volume to be saved by repacking or consolidating and we also need to consider if reducing or removing excess space or volume would effect the overall safety of the goods in transit.
You can find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
For peace of mind for all of our customers, forward2me offers two unique benefits:
1) Free return to sender. If you don't agree with the shipping options you can opt for the return to sender service within the website and we cover 100% of the cost.
2) Price match guarantee. If you find a cheaper price from a competitor, please just send us the details and we will match it- further details can be found here: https://www.forward2me.com/price-match-guarantee/
It appears you have already shipped your goods. Please contact our Customer Experience team and forward the details of any company offering the same service cheaper and we will refund the difference.
I hope the information provided is useful.
Kind Regards
Hayley
I don't like how forward2me starts emailing its customers threatening emails by the second day to hurry up and pay for a shipping service or your order will get cancelled. Not sure what that means….perhaps they'll keep my purchased goods? I think there's a name to that!
Date of experience: February 2, 2023
Hi Mick.
Thanks for the feedback
We are a legitimate parcel forwarding company and have no means for retaining any of our customers packages or goods.
The SHIPMENT AWAITING PAYMENT email is automatically generated. It is a reminder email to notify all customers that the deadline to complete payment for their shipping invoice is coming to an end.
There is a 24 hour expiration deadline on all shipping invoices processed from customer accounts. We only send the remainder email 1 hour before the shipping invoice is due to expire if payment has not yet been completed.
If you need further assistance, please contact our Customer Experience team
Kind Regards
Hayley
I contacted forward2me at York House in Preston to enquire about a package sent there. Honey replied quickly and before I could even write back, she had forwarded my package onwards. Highly recommended service.
Date of experience: June 8, 2023
Hi John
Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the support and quick communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I do not recommend this service. There are other companies that provide the same service but are way more efficient. They had my shipment for over a week as they just kept undulating me, via email, of where I was at in the queue. If they're too busy yet don't want to hire more employees then I'd rather go with a different company that can get the job done faster.
Tip for consumers:
Only use their service if you don’t care about waiting longer than you need to.
Products used:
Shipping
Date of experience: September 5, 2022
Hi Christina.
Many thanks for your feedback.
I am sorry you are dissatisfied with your repack. I can see that your repack exceeded our target of 24-48 hours.
To compensate you for the inconvenience we have performed the repack for free.
Post-covid and post-brexit the UK labor market is distressed. Structural adjustments are affecting companies across the UK in all sectors of the economy.
Forward2me is working to maintain great value pricing for our customers whilst also paying fair wages to our employees. This is a difficult balance to achieve in 2022 and has resulted in us failing to hit targets on multiple occasions.
To address these problems we are investing in technology and automation which will allow us to achieve more output with fewer people. The benefits of these investments will be felt by our customers in the coming months.
I want to thank you for using our service and your patience while we work through these issues. I would also appreciate it if you could reconsider your rating.
Regarding daily email notifications informing where your package is in the queue. We found most customers do like to receive these but we have opened a request with our engineering team to allow you to be able to configure the frequency yourself.
Please do not hesitate to contact me if you need anything further.
Kind Regards
Hayley
Avoid this service. When they receive a package, they open it and catalog each item for customs purposes. They made a data entry error on my order and tagged an item as a fresh food, which then created a requirement for my package to have FDA paperwork to ship. I have tried contacting the company via every available method over the course of the last week (emails, their contact form, phone calls) and have been unable to get this issue corrected. At this point it seems like I am unable to ship the package to myself because of their error, and am out the full amount I paid for the order. AVOID!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 28, 2023
Hi,
Thanks for the review.
We understand the frustration.
Every shipment containing food items necessitates the submission of a prior notice to the Food & Drug Administration in your country. This notice informs them that your shipment includes foodstuffs, and in certain instances, it may necessitate approval from the Food & Drug Administration.
It is crucial to ensure that you possess all the necessary information before shipping to facilitate the successful clearance of your goods through customs. Failure to provide the correct paperwork may result in your shipment being either returned or seized by customs. Therefore, thorough preparation is essential to avoid any potential issues during the customs clearance process.
We appreciate your patience and understanding as we work towards a resolution.
Sincerely,
Forward2me
I recently had shipment sent form Japan and was held up in customs cause of taxes, handling and a whole lot of local fees. Your site should provide a way for partner couriers to provide estimates for costs outside of your shipment fees, because being informed only after shipment is initiated hostages consumers from deciding whether or not they should proceed with the transaction. Washing your hands off this is a blatant disregard to consumer protection rights. Feedback has been sent yo your customer service as well. Take action!
Date of experience: November 8, 2022
Hi V S.
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Unpaid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for the duty and tax rates that are applied for shipments and all duty and taxes rates do vary from country to country.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Very satisfied with Forward2Me's support agents. I have been using the site for years, never losing a package, but this time, it was not auto assigned to my account for a whole week. I got curious what happened, contacted support and they found the item in no time. Thank you so much.
Date of experience: December 17, 2022
Great way to order in the non-EU when the shops themselves don't offer shipping.
Of course, the service is not free, but it is still considerably cheaper than flying there yourself just to buy a product.
From ordering to delivery to my home address only took about 10 days, absolutely top.
Date of experience: November 11, 2022
Very professional but I only need 2 Small parcels to ireland.Including 12 euro charge from delivery company in Ireland the cost of getting parcel to me cost just under 50 Euro.I've learned my lesson and will never buy from England Again a total rip off.But forward to me as company were very efficient and helpful unfortunately the overall price was way too much for me.
Date of experience: January 10, 2023
The service was really fast and efficient. No complaints about their turnaround time. I have items shipped to me from nearby that took longer to arrive, so 5 out of 5 for ship speed and packaging. They shipped my item in a manner that didn't unnecessarily add weight and cost. Item arrived perfectly! Item came via DHL and the experience through customs was very quick too. Definitely would recommend this service.
Date of experience: November 5, 2022
Hi Katherine.
Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service but we are sorry that you could only provide us with a 4* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Hasan,
Many thanks for the 5 star review for Nica!