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Forward2Me has a rating of 4.7 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Chris provided me with top-notch support and outstanding problem-solving quality. The busy team handled a complicated task of mediating with a no less busy hub in Germany which needed to overcome special delivery instructions to my shipment. Not only Chris indulged me with peace of mind but kept following up with me on the issue with updates and reminders that forward2me was the best choice for my shipping needs. Superb customer service is a given for Chris and the rest of the time. Promote soon.
Date of experience: November 7, 2022
Forward2Me helped me import some goods classified as "dangerous" from the UK to my country, Romania. Customer service has been very useful and efficient to me, guiding me throughout the process.
I will come back again!
Date of experience: March 31, 2023
I ordered several things with AAA batteries that needed special handling. They replied to email support within a few hours each time and got me my shipment via DHL which could comply with dangerous goods regulations. It took less time for me to get my packages forwarded than it did waiting for all my packages to arrive.
Date of experience: February 16, 2023
I'm still learning about how the website works with some unfamiliar stufft that could happen with post services when you are a customer from overseas or when the seller don't do their work properly. Anyways, the customer support is really nice and helpful, It's the second time that I have Honey's assistance and I'm more than happy. She's really kind and patient with any inquiry you need.
Date of experience: November 14, 2023
It's my second time using this service and I'm really happy about it! Recently I had an issue with a package and Honey assistance was really helpful! Good communication and prompt response to my questions and concerns. Thank you very much!
Date of experience: November 3, 2023
It's getting more and more expensive using this service. I Paid £60+ for shipping for 3 light clothing(running pants and running shirt) not only that it was sent in a plastic bag which should only cost me less than £60+
Date of experience: January 17, 2023
Hi Siti.
Thanks for your feedback.
There are only 2 factors that determine the cost for shipping, which are weight and size. I can see that you did have cheaper carrier options for your 2 packages with FedEx Economy and FedEx Priority but you chose to ship with DHL Express.
The greater chargeable weight for your 2 clothing packages would have been based on the sizes of the packages- not the actual weight of the goods. If you had requested repack for the 2 clothing packages, there may have been some excess space to save you by folding the majority of clothing items smaller and repacking these together into a single plastic flyer bag or box. Please note, it is not always guaranteed that a combine and repack service will help reduce the prices for shipping as this will be dependable on the types of goods that are being repacked and we also need to consider if reducing excess space would effect the overall safety of the goods in transit.
I hope the information provided is useful.
Kind Regards
Hayley
I was so confused with the change that has happened at forward2me, I send a mail to get more info concerning my item and this wonderful person name JANE was very clear on her explanations and quick to reply my email. Thank you so much!
Date of experience: November 7, 2023
Hi Gaetane,
Thanks a bunch for your kind words. I'm thrilled to hear that Jane could clear up the confusion and provide you with the info you needed swiftly.
If you ever have more questions or need assistance down the road, we're here for you. Cheers!
Many thanks,
Aimee
I had a fantastic experience, finalizing my shipment. Christine from Customer Support
Was so professional and patient it made me want to rave about this company. She guided me through the process, made it easy and pleasant, because of her support I will recommend this company to anybody that needs overseas shipping service,
Thanks Christine!
David
Date of experience: August 2, 2023
Hi David,
Thank you so much for taking the time to share your wonderful experience with Christine from our Customer Support team.
We'll be sure to pass on your heartfelt appreciation to Christine.
If you ever have any more inquiries or require assistance in the future, please don't hesitate to reach out. We're here to ensure your experience remains exceptional every step of the way.
Kind regrads,
Aimee
Forward2me service is my favorite in Germany. It is very nice that a separate service has appeared for customers to search for packages lost during delivery. Thanks to this search and the Honey manager, my parcel was found, which for some reason did not arrive at the warehouse. Thank you!
Date of experience: July 18, 2023
Looking for a forward packaging service was a little daunting…till I found forward2me! I actually signed up for another service but took one look at the site then bounced. LOVE how user friendly the site is and it's just fun to login and see package status. Plus great updates and customer service!
Date of experience: October 14, 2022
I'm a long-time customer, and forward2me really excels in what they do. I rarely leave a review about a post-purchase experience on a website, but this time I felt compelled to do it because these days it's not too often that we get the level of service that they provide. I'm just used their service to buy a print in Japan and we got the package in less than a week. Hard to believe but that's what they did. Highly recommended.
Date of experience: January 25, 2023
I rarely review things, but I wanted to review my experience here because I was skeptical. Could see potential for a scam very easily. But apparently not. My order (wallpaper) arrived at their warehouse, and it was packed, shipped, and arrived to me stateside within less than a week. The handling fee seemed quite reasonable compared to other companies I considered.
Date of experience: April 1, 2023
Girlie did a great job explaining the process and answering all my questions. They were very pleasant to chat with and I feel confident that the Germany warehouse will provide exactly the service I require.
Date of experience: August 8, 2023
Hi Mysti,
Thanks for your feedback.
We are delighted to hear that Girlie provided you with helpful and professional support.
We will make sure to pass on your kind words to Girlie and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
It has been a great experience with Forward2me at uk wearhouse. REGILYN was very helpful and very patient while I tried explain my doubts. She even suggested me on what should i do from next time for saving. Would definitely suggest to everyone.:)
Products used:
Trainers shoe
Date of experience: October 13, 2023
Hello Tufail,
I'm delighted to hear that you had a great experience with Forward2me at their UK warehouse. REGILYN's helpfulness and patience are truly commendable.
It's wonderful that she not only addressed your doubts but also provided suggestions for future savings.
Thank you for sharing your positive experience, and we appreciate your recommendation!
Ordered product from Italy and shipped to forward2me Germany. Systems seemed automated and I received notification when the package arrived in Germany. Unfortunately when I logged on to choose my shipping method they had for some reason classified my package as hazardous goods. It took over a week of back and forth including finding and providing documents from the manufacturer that show the product is not classified as hazardous goods. Ultimately it went to the warehouse manager for a decision and he released the package. I never got an explanation of why they classified the package as hazardous. So it turned into a 10 day unnecessary shipping delay. Package arrived successfully with FedEx Connect which was the cheapest option. So end result I was happy but would like to see them improve the process.
Date of experience: October 7, 2022
Hi Darin,
Many thanks for your feedback
We are sorry that you can only provide us with 4*.
Your capacitors had been identified as hazardous or dangerous goods initially by our processing team to prompt you to contact us so we could complete further checks on the specification, voltage and watt hour capacity of the items and to also ensure that we would be accredited for shipping the capacitors under our export license with the couriers should the items have been classified as restricted for shipping. I understand that the additional checks did eventually conclude that the capacitors were not classified as hazardous as per the product specification documents provided from you and we were happy to release the package from your account to allow you to proceed with shipping these as normal.
We apologize if you felt the additional checks carried out for your package were unnecessary and our processing team may have been overcautious, however, as a forwarding agency we have to ensure we are completing country specific checks for items and abiding by the rules and regulations of IATA if handling and shipping any products that may or may not be classified as hazardous or restricted for international shipping.
To try and assist with reducing the delay times for these additional checks, if you are ever uncertain whether your item (s) may or may not be classified as restricted or problematic for international shipping, we would advise you to contact us prior to purchasing. We are prepared to discuss the possibility of handling and shipping the items and if we can agree to do so we will be able to discuss any additional conditions applicable to our handling and any additional charges that may apply.
We apologize for any further delays or frustrations caused to you.
We hope the issues you have highlighted will not deter you from shipping with us again and that you will reconsider your current rating.
Kind Regards
Hayley
This service is great und uncomplicated. I only experienced some trouble because I chose TNT for shipment to Germany and they are fascinatingly $#*!ty. But I can't blame forward2me for that.
Thanks a lot and I am looking forward to the next time!
Date of experience: November 22, 2022
I had a question about shipping an item that had arrived at the warehouse. Honey promptly responded and resolved the issue. I always receive top notch support from Forward2me, and it keeps me coming back!
Date of experience: June 19, 2023
Hi Maria.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I used forward2me for the first time recently. Initially i was concerned that my parcel seemed to have delivery problems by the courier delivering to the forward2me warehouse in Brandenburg Germany.
I had no need to worry. After contacting customer services Chris an Aimee stepped in. Very quickly my package was located and i was kept updated on the progress throughout.
Thankfully my package is now on route to me,
Well done and a big thank you to the customer services Team,
Date of experience: April 29, 2023
Hi Steven
Many thanks for your feedback.
We are so pleased to hear that you are satisfied with our service and with the support and communication that was provided to you by Chris and Aimee from our Customer Experience team.
We appreciate all customer feedback to ensure we can continue to offer our customers the best forwarding service experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
I had to purchase differential bearings for my BMW from a UK company that did not ship direct to New Zealand. Forward2Me was recommended and they performed faultlessly. As a first time shopper I had a query with the process and my question was answered promptly and in full by a member of their customer service help desk. Great.
Date of experience: December 19, 2022
Had an issue with the courier where I had used an old warehouse address and when communicated back to forward2me they followed along the whole process until the package was correctly delivered to my inbox and also helped for it to get shipped almost immediately upon payment. I am very satisfied with the assistance. Recommend
Date of experience: April 29, 2023
I am planning to use for the very first time Forward2me but I had several questions about writing correctly the Japanese address provided me by Forward2me in my Amazon account. Kat responded very quickly and cleared all my doubts up. She was very kind and clear.
Date of experience: July 3, 2023
Hi Juan,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent "Kat".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
I used Forward2Me to purchase a golf bag not available in the United States. They were very quick with processing the item when they received it, and sent it out to me the next day. It was a little expensive, but the service was high quality. I would recommend them to anyone looking to buy something you are unable to get in your home country.
Date of experience: April 10, 2023
I definitely struggled a bit with the website and getting the invoice in (now know how to make an email into a pdf) so that's good! I definitely would recommend this site if you live outside of the UK. It definitely worked for me and the clothing came quickly from them once it was sent. They have good communication skills and are very helpful to getting you through the system. They are very reliable and for real so don't hesitate to use them. Good luck!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2023
I notified this company 2 weeks ago did I did not get a notification for this particular tracking number. It was never investigated. So in the process it looks like they collected the item from the local station and then perhaps took the item home or gave it to another customer. According to Aimee, all tracking numbers from every parcel are logged in the system accordingly. The only problem is that this particular parcel was not logged into the system despite being collected buy a person. So in the process I am completely screwed and have lost my parcel with no follow-up or communication. Beware!
Tip for consumers:
Beware!!! There is a lot of loose ends here and Parcel tracking numbers are not being loved appropriately. I notified one of the customer service reps 2 weeks ago that the package has been delivered only to give brushed off with some type of i t u r i t problem that they were experiencing at the time. So now no one knows with his Parcels at and the only thing I can think of is a person that collected it must have walked off with it. Keep in mind the parcel was collected at the station.
Products used:
Forwarding mail services
Date of experience: August 28, 2021
Hi Ant,
Thanks for your feedback.
I am sorry to hear that your package has not yet reached your account from the courier it was sent with.
I have sent you a direct email to request some further information regarding the misplaced package. Please can you respond to my email as soon as possible so I can look into this matter in more detail and get this issue resolved for you?
I await your response via email at your earliest convenience.
Kind Regards
Hayley
I feel like I'm getting delivered straight from the vendor. They received and are prompt to inform you on your parcel. I order shoes that arrive in bags, but Forward2Me consolidates it into a box for safer shipping. If you are quick to select what carrier you'd like, the are quick to get it shipped.
Date of experience: December 13, 2022
Very happy with how it was handled by the UK warehouse, even though it was a more complex delivery (it included some bottles of wine, so with more particular rules), and it was time-sensitive. Special thanks to Girlie, who help me to get quickly some last minute documents required for customs formalities!
Date of experience: July 7, 2023
Dear Octavian,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Girlie".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Jay.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley