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Forward2Me has a rating of 4.6 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Had a small hiccup due to the address for DE warehouse being in the incorrect format on the website, thus 1 of the parcels has returned back to sender. When contacted CS I was given the correct address format and the 2nd parcel (main one) arrived successfully. From their on, all went smoothly and the package was delivered to me within 48hrs.
Date of experience: October 31, 2022
Smooth operation, received my item in exactly 1 week from Germany through FedEx. Vendor does not ship to US so I had to use them for forwarding services. Very smooth transaction!
Date of experience: November 27, 2023
Hello Irving,
A big thank you for taking the time to share your positive experience with forward2me! We're thrilled to hear that the operation was smooth, and your item reached you promptly within one week through FedEx. It's great to know that our forwarding services played a crucial role in making the transaction seamless for you.
Your trust and feedback are highly valued. Should you have any more parcels to forward or if there's anything else we can assist you with, please don't hesitate to let us know.
We look forward to serving you again in the future!
Best regards,
Regilyn
I had a package that had never showed up. Aimee from the UK shipping office tracked down that package, gave me a discount code so I wouldn't be charged for the extended 'stay' the package had and made sure it got to my combined shipping box. Very satisfied.
Date of experience: July 6, 2023
Dear Rebecca,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with me.
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead
I have found that their services are good but expensive and I am considering using a different freight forwarder for that reason. Also, lately I have found that they increasingly find cause to repack shipments from reputable companies and ofc charge extra for that favour, which leaves me perplexed.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2023
Regilyn (UK warehouse) helped me to changed one of my Shopping Assistant order, that's a 5 stars service right there!
Date of experience: March 31, 2024
Hi,
Many thanks for the 5 star review for Regilyn!
We have been using foward2me since 2015 and their service has never disappointed us. We provide to continue our service with them, as we have been doing until now.
I like the idea of maintaining our inbox as well as choosing our preferred courier choice.
Date of experience: November 9, 2022
Was a bit reluctant of trying it, but does what they promise for fair rates! (less then duty costs!). Package arrived 2 days later than original shipping method, which is thus amazingly fast! Would recommend
Date of experience: December 15, 2022
Everything went smooth even though I had a mistake with the shipping address. Only thing was when they repacked my item, they didn't include the original box when they shipped my item. It was my first time using their service and didn't know about that repacking process. Would definitely use this service again in the future.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2023
I live in UAE and wanted to buy serval stuff from east Asia, and couple friends recommended my to use forward2me services since they have warehouses in multiple countries and offers shipments forwarding services.
And they have the best customer support service, many thanks to Aimee and Nica
Date of experience: December 29, 2023
Hi Ahmed,
Thank you for reaching out and sharing your positive experience with forward2me services. We are delighted to hear that you found our multi-country warehouse system beneficial for your purchases from East Asia.
Should you have any further needs or questions in the future, please don't hesitate to reach out. We're here to make your international shopping experience as smooth as possible.
Thank you once again for choosing forward2me.
Warm regards,
Aimee
Great and speedy shipping, site is easy to use and makes shipping easy. Thanks to Nica for helping me handle a matter, she was speedy efficient and quick, helped me resolve a mistake i made when combining my items to ship. Thanks also to forward to me for making it easy and safe to ship my items. Appreciate all their help…
Date of experience: October 14, 2022
Hi Chris.
Thank you so much for your feedback.
It is really good to hear that you were happy with the support that Nica provided you.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I couldn't give up on the product being sold out in neighboring countries including Japan, so I bought it at a shop in the UK and planned to send it to Japan easily via forward2me, but I made a mistake in the operation and had to return the product. I have issued a disposal order. When I hurriedly sent an email to support, Nica, who was in charge, listened carefully to my requests one by one without panicking. He even did the final check. I would like to promote it in the future, but in Japan, free shipping is commonplace and there is a culture of being reluctant to pay 5 euros, so I was very surprised that the shipping fee was half the price of the item I purchased. However, with such a responsive and courteous service, it is natural for people who cannot speak English to pay for peace of mind. I think that the price according to satisfaction is justifiable, so if you want to use it in the future, please rest assured that it is a reasonable price. Nica Customer Service **************
Date of experience: April 21, 2023
Hi Toro.
Thank you very much for taking the time to submit this review.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the communication and support that you received from our agent Nica.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
I've been trying to ship a small garden statue that I have only been able to locate in the UK for months. Unfortunately, I was told by every shop that they are unable to ship to the US. Forward2Me provided the only opportunity to get my statue shipped to me. I provided the address given to me by Forward2Me to the garden shop and had my statue shipped directly there, and the very next day Forward2Me shipped my statue directly to me in the US. They repackaged it so it would make the trip and it arrived safely, before the expected date. So thankful to the staff for the awesome service they provide!
Date of experience: December 6, 2022
It's a helpful service for forwarding shipments. The support staff is lovely (thank you Jane for all that you did), and the only downside is that it's a bit expensive.
Date of experience: January 28, 2024
Whenever a rare problem crops up, I had always found the customer care very informative and helpful. I have been in contact with one of the customer representative Girlie and she did everything going out of her way to help me solve the issues. Thanks FORWARD2ME
Date of experience: March 19, 2023
I love the "combine and repack" service! The team did an excellent job reviewing the package, and suggesting that shipping fee could be lowered by repacking the package, avoiding unnecessary volumetric weight. I didn't have such flexibility with previous forwarding agent.
Date of experience: February 13, 2023
Forward2Me was an excellent choice for purchasing items I cannot find in my country. The combine and repackage feature was helpful and cost effective. I was very impressed with the excellent communication along the way. I always knew what was happening with my packages from start to finish/delivery. I will always use Forward2Me when shopping from outside the US.
Date of experience: December 14, 2022
I'm using this service for a long time and I have always found it quick and well organized.
Even when I asked for arranging the shipment with specific customs indication I found people (Regilyn this time) that gave me a kind and prompt support.
Date of experience: June 16, 2023
Hi Alberto.
Many thanks for submitting this review.
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Regilyn.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I had a great experience with Forward2me multiple times, their customer service is also awesome if any kind of problem occurs.
Especially Honey from the customer service team helped me a lot!
Date of experience: December 25, 2023
Hi Chiara,
Thank you so much for taking the time to share your feedback with us! We are happy to hear that you had a satisfying experience with our services, particularly appreciating the fast consolidation/repack process and our competitive shipping prices.
Your satisfaction is of utmost importance to us, and it's always rewarding to receive such positive feedback.
Once again, thank you for your kind words. Should you have any future requirements or feedback, please don't hesitate to reach out. We're here to help!
Warm regards,
Ordered from a UK vendor who wouldn't ship to US so opened an account with forward2 me. It shipped from vendor on Thursday to Preston and got opened, inspected and reshipped FedEx express and was here in Los Angeles on Monday lunch time. 6,000 miles in 5 days total. They have an assortment of shipping options from cheap to expensive. Would use them again for sure.
Date of experience: March 24, 2023
It was a pleasant conversation with Regilyn, she was very helpful with my concern and explained it to me well. She is also well informed in what she do. Despite the US Warehouse being a new service offered, she was really good in assisting me. Thank you and keep it up!
Date of experience: September 20, 2023
Hello Cha,
Thank you for taking the time to provide feedback on your recent interaction with Regilyn.
We're happy to hear that she was able to assist you effectively and provide clear explanations, even with our new US Warehouse service.
Thank you for your continued trust and support.
Many thanks,
Aimee
The service was fine but there wasn't much transparency on the pricing options. I've had problems sending a large parcel because when reaching out for support they didn't bother telling me that 2 centimeters over what I asked would result in an additional fee, and secondly I've had to explicitly ask to show me all options for shipment, since I was initially only shown one option out of the many I should've had access to.
The repacking service was well done though, and there was care put in to not damage the delicate contents
Date of experience: October 24, 2022
Hi Daniele.
Many thanks for your feedback.
We are sorry to see that you have only provided us with a 3* rating.
Your soft toy package, when originally received to us, was over the customer account restricted limit of 120 cm which is the reason why you were being shown the palletised advisory message when you attempted to source a shipping price for the package from your account. Any package that is over 120 cm in dimension or 31.5 kg in weight is restricted for customers to ship from their accounts themselves, the package is classed as over sized or over weight and can be subject to additional handling charges with the couriers. The additional surcharges for both overweight (+31.5 kg) and oversized (+120 cm) should already be included in the final courier prices shown from the pricing page on our website. We apologize if this advisory was not highlighted to you by the agent from your original support ticket.
I can see that we were able to reduce the current dimensions of the package to below 120 cm by submitting a repack request, however, please be aware that even though we were able to reduce the dimensions of the package below 120 cm, although this ensures you would not incur additional handling surcharge fees for the package, the chargeable weight for the shipping price of the package would still be based on either the volumetric weight/ size of the package or the actual weight of the goods-whichever is still the greater weight. I can see that we managed to safely reduce the overall dimensions of the soft toy package by 13.55 kg to avoid you paying any additional oversize or overweight surcharges with the courier within the final shipping price. Your optimised package was only showing shipping options for DHL, when the reduction service was completed, because our repack team had marked DHL as the required courier service for the reduction request in error. We apologize for any delay or inconveninece this may have caused you and this will explain why you were not shown alternative courier service for your optimised package when you clicked 'Ship Now'. We were able to remove this courier option setting from your optimised package easily upon request so you were then able to proceed with selecting the required courier service of your choice and make payment for shipping.
If you do have any questions or concerns relating to future packages or shipping from your account please do not hesitate to get back in touch with our customer experience team and we will be more than happy to assist you.
We hope the information that has been provided to you is useful, we hope the issues and concerns you have highlighted will not deter you from shipping with us again in the future and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
I paid to have my package delivered via FedEx in 8 business days. The package was shipped on Nov. 19th and the last scan was on Nov. 21st.
I asked the company to step in and help. They told me they opened an inquiry with FedEx on their end and I did the same thing. After one week, FedEx told me they concluded the investigation, and my package is considered lost.
Since Nov. 26th, Customer service representatives have been telling me that "They are waiting to hear from FedEx." On my end, FedEx tells me that there is no way it can take that long to hear back from them that the package is lost. This company does not want to take responsibility and has been waiting for me to do exactly what I am doing right now--give up and let them keep my money.
I lost about $150 in all of this just before the holiday. It was a gift for my kid. I just wanted to share my experience.
Date of experience: December 12, 2021
Hi Ivan,
Many thanks for providing your feedback, I appreciate you bringing this to our attention.
I see that our agent has been working on this for you however FedEx have only confirmed the parcel has lost over the weekend, until then we suspected this was the case however did not have confirmation.
I have asked our Customer Service Team Leader to contact you today to now resolve the situation and should be in contact with you soon.
Please accept my sincere apologies that your parcel has been lost, I know that this must be very frustrating and disappointing for you however please be assured that we will do our very best to ensure that you do not lose out financially.
Kind regards,
Tracy.
I contacted customer service at forward2me and I was very happy with the speed and outcome. Big thank you to Jane!
Date of experience: March 1, 2024
Hello Barry,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a first-class experience with our customer service team, and we're delighted that Jane was able to assist you promptly and effectively.
Your satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're always here to help!
Thanks again for choosing Forward2me. Have a fantastic day!
Best regards,
Regilyn
As a highly satisfied and repeat customer of Forward2Me, I do not hesitate to recommend this forward shipping service. A recent shipment was complicated by me relocating to a country which required additional paperwork and repacking etc Special thanks go to Aimee, Regilyn and Nica for providing an excellent customer service experience in this regard. Thank you also to the warehouse team. I look forward to doing business again.
Date of experience: July 14, 2023
Dear Philippa,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience " Regilyn, Nica and Myself".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Renald.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We apologize for the delivery issues with DHL Paket and we understand this has negatively impacted some of our customers.
We are confident that the previous delivery issues with DHL Paket are being looked into and resolved for us by the courier directly and we urge customers to ensure they are using the amended Germany delivery address format from their account.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime,
Kind Regards
Hayley