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Forward2Me has a rating of 4.7 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Found this service. Wasn't sure at first how it was going to work, but it did! I came across this service by accident. So glad this service exists. It allowed for me to be able to get something shipped to me that is very special, and I had been wanting for a few years. Item was shipped fast with tracking. Item arrived without issue and in perfect condition. Also, I had a few questions throughout the process, they were fast to answer and very responsive. So, thank you, thank you, thank you so very much!
Tip for consumers:
Very responsive.
Products used:
Shipping service.
Date of experience: April 15, 2023
I'm not good english,She is very good.But Dear EBAY, It is stressful to be asked for this kind of review every time.
Date of experience: February 29, 2024
I gave ebay seller my Foeward2Me address. They sent it to some drop-off location not my address. I was sent a notice the package had been delivered. I assumed it was to the address given. I contacted Forward2Me asking what had happened to my package? They (Chris) looked into it and found it was at this drop-off location. He arranged to have it picked up. Now it's where it should have been delivered to in the first place. Once I found out, through Chris, that the "delivered notice" I received was not to Forward to me I contacted the seller. He claims the courier he used was the cause of the problem. Thanks Chris for solving this problem.
Date of experience: November 10, 2022
Hi William
Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Chris.
We look forward to assisting you with shipping again soon.
Kind regards,
Hayley
Aimee, who helped me this time, and the rest of the team, are always reliable, always helpful. Forward2Me has the best customer service team of any business I have ever dealt with, and I have used them enough times to know that they are consistently good, and that is why I keep using Forward2Me.
Date of experience: March 23, 2023
Hi Catherine.
Many thanks for taking the time to submit this review.
It is great to hear that you are satisfied with our service and with the support and communication that you receive from our customer experience agents, Aimee, Nica and Chris. To name a few.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and one of the team will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
The postage was quick the customer care team very helpful. The forward postage cost was very expensive and I wasn't given any indication of postage cost beforehand however without the service I would not have been able to buy my item
Date of experience: January 23, 2023
Hi Will.
Thanks for your feedback.
All shipping quotes to Australia from the pricing page will not include GST because this needs to be calculated from 10% of the total purchase value of the goods as well as 10% shipping cost.
We are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value. Further information is also available from the FAQ's section on our website https://www.forward2me.com/australian-gst/ and from our 'Ask the Experts' page https://www.forward2me.com/ask-the-experts/
For peace of mind forward2me offers two unique benefits:
1) Free return to sender. If you don't agree with the shipping options you can opt for the return to sender service within the website and we cover 100% of the cost.
2) Price match guarantee. If you find a cheaper price from a competitor, please just send us the details and we will match it- further details can be found here: https://www.forward2me.com/price-match-guarantee/
It appears you have already shipped your goods but please do still contact our Customer Experience team and forward the details of any company offering the same service cheaper and we will refund the difference.
Kind Regards
Hayley
Nica, the agent who handled my complaints went the extra mile to ensure my issues were addressed within a reasonable time. A professional work done overall!
Date of experience: January 23, 2024
Hi Albert,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Nica, our dedicated agent, went the extra mile to address your concerns promptly.
Thank you for choosing Forward2me. We look forward to serving you with the same dedication in the future.
Best regards,
Forwar2me
I was put in touch with Jane.
She listened to the elements I submitted to her and was concerned about the right solution.
Problem solved as if there never were…
Thanks to her and Forward2me.
Date of experience: January 18, 2024
Hi Patrice,
Thank you for sharing your positive experience with Jane and Forward2me. We are delighted to hear that Jane took the time to listen to your concerns and worked towards finding the right solution for you. It's always our goal to provide excellent service and address any issues efficiently.
We appreciate your trust in Forward2me, and we're thrilled that your problem was resolved seamlessly. If you have any further questions or require assistance in the future, please don't hesitate to reach out.
Best regards,
AF
My grandchildren are crazy about tonies, a screen free entertainment system. I had purchased all those available in the US, but wanted the tonies sold in the UK. The tonies site in the UK does not ship to the US. I used forward2me to purchase the UK tonies. I was a bit scared to try it, but it worked perfectly! Great communication, options and speed. I have now used forward2me twice. I am very happy with the service and the ability to shop internationally. Don't be afraid. Try it!
Date of experience: February 17, 2023
I am fully satisfied with my experience with Forward2Me. Through my entire experience I only had one issue which was resolved showing a pro-customer apporach. I can recommend this service with clean conscience.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2022
Hi Łukasz.
Many thanks for your comments. We really appreciate this.
Once again we apologize for any inconveninece caused but we are very glad that we could come to an amicable resolution with you in relation to the issues you faced.
We shall look forward to offering you our shipping services again in the near future.
Take care and stay safe.
Kind Regards
Hayley
Honey, provided excellent customer service and addressed all of my questions and concerns in a courteous and professional manner. I am glad I chose Foward2Me to forward my high value package from Germany to the United States.
Date of experience: August 28, 2023
Hi Paul,
Thank you so much for your thoughtful feedback!
I'm happy to hear that you had a positive experience with Honey's exceptional customer service.
We're pleased to have smoothly forwarded your valuable package from Germany to the US. Also, we've have our services with warehouses in the UK, Guernsey and Japan. I hope you consider these options for your future shipments.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience
Forward2me
My experience was terrific. Regilyn was immediately helpful and her approach to me as a newbie most thoughtful. I like this company a lot already. A++
Date of experience: January 15, 2024
Hi Robert,
Thank you so much for your fantastic feedback! We are happy to hear that your experience with Forward2me was terrific and that Regilyn provided immediate and thoughtful assistance. It's wonderful to know that her approach made you feel comfortable as a newcomer to our services.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We are grateful for your trust in Forward2me and look forward to serving you with excellence in the future.
Thank you for choosing us as your forwarding partner!
Best regards,
AF
I have an issue with an incorrect address written by the vendor and in one day everything was solved and the parcel was taken into my account. I appreciate that! Impressive, 5stars to Nica that solved my problem.
Date of experience: November 10, 2023
Hi Rui,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by the initial error in the address on your parcel. We understand how crucial it is for our customers to receive their packages accurately and on time.
We're delighted to hear that Nica was able to swiftly resolve the issue and ensure that your parcel was successfully redirected to the correct address within a day.
We are committed to providing a seamless and efficient experience for our customers, and we appreciate your understanding and patience during this situation.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you.
Kind regards,
Aimee
I had signed up for forward 2me, and requested it be cancelled. I had not read the information properly and once I had Honey Angela repainted to my request to cancel the not to cancel my request promptly and efficiently. It was a pleasure talking to Hone.
Date of experience: May 18, 2023
Hi Gai.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that you received from our agent, Honey.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon. Take care.
Kind Regards
Hayley
This forwarding service is easy to use with a few country options in Europe and UK. I was a bit confused when the item hit the address and wanted me to upload a document before forwarding to Australia (it didn't explain what or why) but a quick Google gave me the answer - a receipt for the ATO.
Would recommend, will definitely use again
Date of experience: December 22, 2022
Hi Ashley.
Thank you for your feedback.
We are required to recover Goods and Service Tax on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.
Further information is also available from the FAQ's section on our website https://www.forward2me.com/australian-gst/ and from our 'Ask the Experts' page https://www.forward2me.com/ask-the-experts/
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Seller seemes to made a mistake when the seller sent my purchased goods to forward2me, and once the package was shipped from forward2me to me, but the import inspection in my country determined that it was against the law and the package was sent back to forward2me's warehouse. Jane and Regilyn were kind, courteous and prompt in their response to this difficult issue, which resolved the problem. I am really grateful to them both.
Date of experience: September 22, 2022
Hi Takumi.
Thank you so much for your feedback, its really good to hear that you are happy with the assistance and support that Psalms provided to you along the way.
I will pass on your gratitude personally.
We shall look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I wanted to order some books that would not ship from the company to the US so I discovered forward2me. After emailing the company and making sure there wouldn't be any issues, I decided to place and order and have it shipped to their warehouse in the UK. I spoke with Regilyn through email who was very friendly and made me feel at ease with placing my order. Overall I had a 10/10 experience and would definitely use this business again. They repacked my books with the same care I would have handled them with myself and they arrived in perfect condition. Very happy with my decision to use forward2me!
Date of experience: September 26, 2023
Hello Sarah,
Thank you for sharing your positive experience with Forward2me! We're thrilled to hear that your order went smoothly and that Regilyn provided excellent assistance. It's wonderful to know that your books arrived in perfect condition and that you would consider using their services again. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!
Many thanks,
Aimee
I contacted support many time but there is no DHL tracking number from Japan
Since 27/11/2023 I don't received or shipmen Dhl tracking the shipment price is 60,400 yen and the shipping price 18,896 yen.
Tip for consumers:
The shipment price is expensive it’s 60,400 yen .
Products used:
Shipping supplements
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2023
Hi Majdi,
Thanks for the review.
We believe that we have offered you already a price match for your shipment at Japan warehouse.
We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/
We appreciate your patience and understanding as we work towards a resolution.
Sincerely,
Forward2me
I would like to share with you that I have an excellent customer service with Forward2Me via email and whatapps. The customer service team provide professional services and answer all my queries. They provide the information I need, including the warehouse location, procedures and document to be submitted. I would like to express my sincere thanks to Christine, Nica, Kat and especially Girlie. Girlie offers outstanding customer service to me. I really appreciate!
Date of experience: June 21, 2023
Hi Micky.
Many thanks for taking the time to provide your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agents, Christine, Nica, Kat and Girlie.
We really do appreciate all customer feedback to help us ensure that we provide the best forwarding experience every time.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I had a really negative experience the first time around but that was b/c of a miscommunication at the warehouse.
This second time around? A signfiicantly better experience. Customer support is always brilliant, and I would like to thank Nica for working with me through my many many many messages. :D
Date of experience: April 9, 2023
Hi Dionne.
Thank you very much for taking the time to submit this review.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the communication and support that you received from our agent Nica.
I will pass on your gratitude to them personally.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Honey is the BEST!
Very quick response - very competent and friendly assistance and support.
All my questions were answered clearly. I am very satisfied. Highly recommended - TOP!
Date of experience: January 2, 2024
Hello Juergen,
Thank you so much for your wonderful feedback!
We're delighted to hear that you had a positive experience with Honey and our service.
Your satisfaction is our top priority, and we're glad we could address all your questions promptly and competently.
We truly appreciate your recommendation and look forward to serving you again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing us!
Many thanks,
Aimee
This is simply the best cheapest and most reliable forwarding service I've ever used.
I wish I overed US services really as all the service providers out there are kind of inefficient and inconsistent, like they would do a good job this time and very poorly on the next occasion. This is by far far the most consistent and best overall performer PERIOD.
Thanks so much Forward2me team I really hope you'll start US service soon.
Date of experience: October 26, 2017
Hi, I'm pleased to hear that you are happy with the service provided by forward2me, we really appreciate you taking the time to provide us with your comments, it has given our team a real boost. We hope to continue to provide you with a good quality of service going forward and hope to hear from you again soon. Kind Regards, Tracy.
I unknowingly ordered an item from the UK during a tumultuous time. Royal Mail employees were striking, and Royal Mail had a cyber attack. Sadly, this was the option I picked for shipping to my destination country. I took a month and a half for my parcel to move to a distribution center and a further month for the parcel to arrive in my country.
During my frustration throughout this process. The customer services representative I was in communication with (Nica) was more than understanding and patient with me. Supplying me with updates and information. Nica is certainly an asset to Forword2me. A pleasure to deal with, answering all my questions and concerns.
Date of experience: February 20, 2023
Hi Nick.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were highly satisfied with the communication and support that you received from our agent Nica.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
When I selected the combine, repack and ship option, it gave me a range for the shipping costs. I think it was approximately 120-140. After the packages were repacked, I was quoted a totally different price (approximately 175) and had only one option for the shipping. This is a classic bait and switch practice and is NOT the first time I have experienced this with F2M. Increasing the price by 25-45% is not acceptable and I am going to look into another shipping company. I am tired of paying more on the back end than was quoted in the beginning. This is completely unacceptable especially when you are holding my items hostage.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 29, 2022
I forward one package with dhl with 8 items for à value of more of 1000£ and the package has never arrived to me. All invoices were communicated. They purpose à refund of 50£, it's less of the cost for forwarding!
And each package received in the warehouse we must take option "combin and repack" so lot of time lost.
Date of experience: October 16, 2022
Hi Gael.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
Please note, all loss claims must be notified to us via email as soon as possible so we can request any relevant information from you to investigate this further and to also ensure we are still within the stated timeframe to submit a claim to the courier if needed. All loss claims must be notified by us to DHL in writing within 30 calendar days from the date DHL accepted the shipment, failing which no action for damages may be brought against DHL. I have checked the date your shipment was dispatched from our UK warehouse up until the date that DHL confirm the shipment as delivered and we should still be within the 30 days timeframe to submit a loss claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.
Please be assured we will work closely with you to try and get this matter resolved for you as quickly as possible.
I will ask for one of my customer experience agents to reach out to you via email to request the required details relating to your shipment ready to escalate this issue to the DHL couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Great purchase, very cheap (if you choose the cheapest) it arrived in the warehousd quickly, shipped to me quickly, and arrived to me in time, although the package was in rough shape, the seller put alot of bubble wrapping so no worries, thanks alot forward2me :)
Date of experience: July 15, 2023
Dear Aleksandar,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Christine".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hello Sachiyo,
Many thanks for your 5 star reviews for the assistance you've got from Forward2me.
Should you need further assistance, please don't hesitate to get back to us.
Kind regards,
Regilyn