- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Forward2Me has a rating of 4.7 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Had a bundle of 10 or so packages repacked and shipped out to a pretty remote part of the world in about 10 days. Couldn't be happier with the service, the repackaging and the speed. Excellent service!
Date of experience: March 30, 2023
Postage was expensive to Australia. I was only offered one postage option, and that was DHL. The parcel only weighed 100g, and yet to forward to Australia was £64, which was 4x the cost of the item being forwarded. Disappointed
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2022
Very satisfied with the shipping and delivery. Have been looking for years for a company who is able to send me simple things I wanted from Germany. Thank you
Date of experience: September 11, 2023
Hi,
I would like to thank Honey for the attention and for resolving my problem with detailed replies. Being a first time user of your forwarding service.
Regards,
Carmel Busuttil
Date of experience: August 26, 2023
Hi Carmel,
Thanks for the feedback.
I'm happy to hear that you had a positive experience with our customer service team, especially Honey!
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
Aimee
Customer Experience
Forward2me
I've been using them for a year now and have quite tricky parcels to forward. They are quite hands on in assisting with this everytime, especially Aimee.
Date of experience: June 30, 2023
Hi TJ,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience "Aimee" myself.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
It's an immediate assistance. Everything went more than what I expected. Thanks Chris! After years of being a member, I want to thank all the staff in forward2me!
Date of experience: June 21, 2023
Hi Sara.
Many thanks for your feedback
We are so pleased to hear that you were satisfied with our service and with the support and communication that was provided to you by our senior agent, Chris.
We look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Having initially had a poor experience with DHL (UK) with trying to send a car airbag module by land to Germany, Aimee from Forward2Me was awesome with re-shipping the same package back to Germany for attempt number 2. This time round, with Aimee's excellent guidance, support, communication and advice, the airbag arrived at its final destination within the promised timescale. So thank you Forward2Me and thank you Aimee for managing to sort out what was initially a very stressful situation.
Date of experience: July 24, 2023
Hi Matt,
We are happy to hear that you enjoyed your shipping experience with Forward2Me, and we appreciate your nice remarks with my help in resolving the problem with the shipping of your car airbag module to Germany.
Your complete satisfaction is our main goal, so we are happy that my direction, communication, and advice were crucial in making sure that the item arrived at its destination in accordance with the timeframe promised.
Thank you for choosing Forward2Me, and we hope to continue being your reliable shipping partner for any future needs.
Best,
Been using forward2me for about 2 years now, it's great if you need to bundle packages, my things always arrive carefully packed and customer service is great too. Bit expensive but worth it!
Date of experience: July 7, 2023
Dear Nisha,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Girlie".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead
Forward2me is an outstanding package forwarding service. I have used them several times. They communicate well, are professional and efficient and simply get the job done. Highly recommended.
Date of experience: October 26, 2022
I took a lot of mails till all worked the way it was supposed to be. Finally my order arrived in perfect condition and well protected.
Hopefully the next orders will work without mailing over weeks.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 16, 2022
Hi Andre,
Many thanks for your feedback.
We apologize for the unnecessary long delays with the processing of your alcohol package.
We would like to reach out to you directly via email to discuss this matter with you in more detail.
Please keep an eye out for our email.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Very good service for overseas customers.
Excellent response to queries - Aimee was very helpful. Reasonable price, fast shipping and the package arrived as expected.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 8, 2023
Aimee is amazing and always responds in a very timely manner. She gets things done quickly and confirms you are happy. Would definitely recommend Forward2me to anyone who needs this service.
Date of experience: November 13, 2022
Hi Ciara.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Was skeptical at first or thought I would be charged a super high premium. The prices were actually very reasonable and I got my package quickly without any damages.
Date of experience: November 17, 2022
I had a very bad experience. Lured by what looked like low charges. Should have stayed with well known competitor. Will have to use legal means again Forward2me.
Tip for consumers:
All charged
Products used:
FOB service
Date of experience: January 19, 2023
Hi Michael,
At forward2me, we have always been transparent about our pricing and we guarantee there are no hidden costs involved in our estimates. We are also committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
I'm a regular user of the platform and spend some good money there. Recently I haven't received my parcel and for 3 weeks the staff keep telling me they are chasing FedEx. This is not acceptable.
Date of experience: September 29, 2022
Hi Hervé.
Many thanks for your feedback.
We are sorry that you are dissatisfied. Please be assured we are aware of the issues that have arose with your FedEx shipment.
One of my customer experience agents is currently working on your case and we are currently waiting for further details to be provided from the courier.
We will be back in touch with you to provide further updates as soon as possible.
We apologize for any frustration or inconveninece this is causing you and we appreciate your continuous patience and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Products were put in a bigger box with lots of air. No wonder shipping was so expensive. Plus they didn't include the original invoice. At least it was handled quickly.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2022
When you hover over the days counting down, it continued to indicate I had up to 60 free days of storage which was very misleading and resulted in an additional 30 pounds charge.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2023
Hi A O
Thanks for the feedback.
The first 30 free storage days for every package we receive will be indicated in green from the package. Once packages go over the 30 days of free storage they would then incur daily storage charges of 0.50 per package per day. Packages will be automatically processed for disposal after 2 months. Any packages that have exceeded the 30 free days storage will start counting down the remaining days of storage in red. If there is a delay for shipping due to an ongoing issue through our services, in other words, the delay is due to a fault at our side, we can delay the disposal process at the discretion of our CEO or management. Customers would receive an email on the 59th day informing of any packages that are due to fall into the automatic disposal system.
You can find out more about our delivery and storage process policies in our terms of trade section 9. https://www.forward2me.com/terms-of-trade/
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
The whole procedure was easy and fast! I only wish there was some sort of deal with courier companies for delivery costs because they were pretty high..
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 18, 2022
Hi Georgia.
Many thanks for your feedback.
Are you aware that we offer a price match guarantee?
If you can find a cheaper like for like carrier service through another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
*Delay to prepare my items!
*No economy shipping (non tracking shipping) same as last time.
* The value of shipping was increased!
I am old customer but really not satisfied for all service!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 19, 2022
Good customer service. However, I need to instruct them to put extra pictures every time the parcel is arriving. They should not be notified as I am a very loyal client
Best
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2023
This is the second time I've used Forward2Me and both experiences were excellent. I have no doubt I will use them again. Dependable and speedy along with pleasant, helpful customer service. Thanks!
Date of experience: April 25, 2023
Helpful customer service. Good response turnaround times. Good postage options. Package arrived as expected. Overall forward2me were very easy to deal with.
Date of experience: January 12, 2023
I had encountered a problem with my orders before shipping and was able to get assistance immediately so it could be resolved quickly. I am extremely pleased with their service.
Date of experience: January 18, 2023
Single bottle of gin cost £56 to post plus a fiver local postage, despite being a gift a £30 import tax was imposed, rendering the service unusable for this purpose.
Date of experience: December 1, 2022
Hi Petr,
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
Unfortunately we don't currently have the accreditation required to be able to carry out the customs clearance and calculate the duties for the goods through our services-only through the carriers.
The customs clearance process is a feature that we are currently looking into and it is our aim to eventually incorporate customs clearance within our service in the coming months.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
I had a issue wnd reached out to customer service Nicca was assigned to handle my issue and she went above and beyond to take care of me I'm beyond satisfied with the way the situation was taken care of I would recommend this company to my friends and family!
Date of experience: January 24, 2023
Hi Jonathan.
Thank you very much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by our Customer Experience agent, Nica.
We look forward to offering you our shipping services again very soon. Take care.
Kind regards,
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Andy.
Thanks for your feedback.
I can see that you shipped from our Tax Free warehouse in Guernsey-not from our mainland UK warehouse in Preston.
DHL is the only option and is more expensive at low weights when shipping from Guernsey.
If the goods are higher value it is often more cost effective to save the retailer sales tax on the purchase price and pay the slightly higher rates for shipping from our Tax Free warehouse in Guernsey.
However, if the goods are low value it would be more cost effective to ship goods from our UK mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping.
We can now offer 2 new budget shipping services from our UK warehouse starting from £9.99 which are called forward2me Lite and forward2me Lite X
Both Lite services are only available for 1 package with a weight of less than 2 kg and overall dimensions of less than 90cm.
Please note, our combine and repack service is not available for either of the Lite or Lite X shipping services.
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
We hope you will reconsider your current rating of our service.
I look forward to your response and please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley