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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Issue #1: The package shipping weight from the original company I purchased from was 2 kg. Forward2me charged me for a weight of 8.5 kg. How does that happen, you might ask yourself? Well, that way they can charge more money. (I didn't even bother to mention this to them.)
Issue #2: I emailed forward2me to ask them to remeasure the box, because I saw an image of it from the original delivery to them, and it was visibly smaller than the measurements they were charging me for. So... they magically made the box grow in size as well and added $36USD as retribution for me questioning them.
Issue #3: After witnessing their dishonesty twice, I wanted to return the order and cancel my dealings with them. Only problem is they charge the same amount of money to mail it within their own country or to send it on to you. Incredibly dishonest. So once you mail them anything, you are forced to pay whatever they feel like charging you, to get your item. It's extortion.
Conclusion: they WILL send your item if you pay literally 100s of dollars. That way they can't get sued. But it doesn't matter what you want. It's not worth it to go through them. Every time you look at your item, you'll be reminded of having your property held hostage overseas and being at the mercy of money-grubbing liars to get it.
Worst purchasing experience OF. MY. LIFE!
Tip for consumers:
Don't use this site, they are incredibly dishonest.
Products used:
Shipping "service". Extortion. Read review for details.
Date of experience: January 20, 2023
I'm glad that I used forward2me services. Cheaper, faster and reliable than other similar services I've used from their competitors. I highly recommend Forward2Me.
Date of experience: March 15, 2023
Everything went smoothly from packages being delivered to the warehouse and being stored to finally repackaging and being delivered overseas.
Will definitely use them again in the near future!
Date of experience: October 17, 2022
The service was very good. I was able to get the purchased item in Japan and receive them at home. Smooth process and tracking of the shipment. Good service!
Date of experience: December 15, 2022
Registration is very simple, as is the process. Everything is explained and traceable. The order worked wonderfully and the goods arrived with me. Thank you very much. I am very satisfied.
Date of experience: February 9, 2023
I was very skeptical at first, but once I read the reviews I felt a bit better about the whole process. The instructions were very informative and the entire procedure was very easy.
Date of experience: January 10, 2023
Great, highly recommend. If you need to get items and they will not ship to you directly because you live in another country that they do not ship to, this is you solution!
Date of experience: January 27, 2023
Your collaborator Girly (Preston) gave all the necessary information in a clear and actionable way, and also reacted quickly. So well done!
Date of experience: December 24, 2023
Hello Luk,
Thank you for the positive feedback! I'm glad to hear that Girlie provided clear and actionable information promptly. We always strive to meet and exceed expectations. If you have any further questions or need additional assistance in the future, please don't hesitate to reach out.
Many thanks,
Aimee
After receiving my shipment (E-Vapers and Coils) the shipment was put on HOLD, seemingly because it contained "dangerous goods" and "Unsure if can ship electronic cigarettes and parts".
Why would I order something which I knew was not possible to be shipped to the destination?
Anyway, I was alerted to this "problem" via email with "Alcohol Shipment" in the subject. This might have been a small oversight but it puzzled be nonetheless. I expect a company which doesn't anything other than shipping to be informed about restrictions (which were none in my case). Finally after 4 days being held and emails back and forth, everything seemed sorted and I was informed that a repacking was needed to which I immediately agreed. After the repacking status was updated, I could finally trigger the shipment, or so I thought. The flag "dangerous goods" which was still (falsely) set for my package prohibited the shipment to be triggered. After another day of emails back and forth (still showing "Alcohol Shipment" in the subject BTW) I could pay for the package which was then released.
In the end the package arrived safe and sound at it's destination which is nice, but there's definitely room for improvement in the way it's being handled.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 12, 2023
Thanks to Forward2Me I was able to replace something I lost in a military move that I was very sad that I lost. The item was located on eBay only in the UK, but would not ship to the US but with Forward2Me I was able to.
Date of experience: January 13, 2023
Very nice, comely and quick assistance made me dread less from this new style of phoneless support s
Date of experience: February 9, 2024
Regilyn was very patient. I had difficulty navigating the site, Regilyn at the UK warehouse in Preston was very helpful and responded to my requests for assistance with amazing patience and tact.
Date of experience: October 9, 2023
Hello Judy,
We would like to express our heartfelt gratitude for taking the time to leave a 5-star review for Forward2Me, specifically for Regilyn at our UK warehouse. Your feedback means a lot to us, and we are thrilled to hear about your positive experience.
Regilyn is an invaluable member of our team, and we are delighted to know that she provided you with exceptional assistance and support during your interaction. Your kind words will be shared with her and the entire team to inspire us to continue delivering top-notch service.
If you ever require our services again or have any further inquiries, please don't hesitate to reach out. We are here to make your shipping experience as seamless as possible.
Thank you once again for choosing Forward2Me. We look forward to assisting you with any future shipping needs you may have.
Best regards,
Aimee
I used this service to buy a 2022 build a bear werewolf brand new from the UK. As of 2023, it's been discontinued here in the USA and has been being sold for outrageous prices by scalpers on eBay- I'm talking over 100 dollars for a toy that started out costing 22 dollars. Absolutely ridiculous.
Using this service, I wound up paying about 50 dollars in all for my werewolf. Still expensive, but 50+ bucks cheaper than I would've paid for one from a scalper here. Not to mention, I got to make a wish on him and add a scent to him, rather than having to just deal with him smelling like someone's moldy basement.
The worst part of using this service was going without tracking. If you use it, GET THE TRACKING! It's well worth the peace of mind. I thought he got lost in the mail for a couple days there!
I at one point made a mistake on the website in adding the wrong tracking number to a declaration, and then tried to input a correct one... And both turned out to be wrong and unnecessary. I emailed their support and got a quick response from an agent called Honey. They deleted the incorrect entries for me in a heartbeat. I do wish that there was an option for users to delete those things themselves, but it was quick and easy enough to work with the system they currently have.
In all, I think this service is great! Just make sure to get tracking, and also make sure you get everything right when declaring the contents of a package.
Tip for consumers:
Some sites don't take American cards if they don't ship direct to the US, watch out!
Products used:
Forward2me lite shipping.
Date of experience: September 12, 2023
Dear Kayla,
Thank you for sharing your experience with our service. We're happy to hear that you were able to find and purchase the 2022 Build-A-Bear Werewolf from the UK using our service at a more reasonable price compared to scalpers in the USA.
We also appreciate your candid feedback about the tracking option. We understand the importance of shipment tracking for peace of mind, and we recommend it to all our customers as well.
Regarding the issue with incorrect tracking numbers, we apologize for any inconvenience this may have caused. We will explore options for enhancing the system to allow users to manage their declarations more easily in the future.
Should you have any more suggestions or feedback, please feel free to share it with us.
Warm regards,
AF
Everytime I need help or in trouble, Aimee always give me a presise advices and her explanations are easy to follow.
I really really appreciate what Aimee did for me.
Date of experience: February 20, 2023
Hi Nozomi.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you are always satisfied with the communication and support that you receive from our agent Aimee.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
I am highly impressed in the manner in which this logistic company is doing the work for people like us who can sit in any part of the world and get the stuff delivered. Keep up the grt work
Date of experience: January 4, 2023
I used their services to order a mathmos lava lamp in Canada and although you have to expect it to get repackaged and pay about 150$ CAD in shipping, they are fast to proceed your item and ship it upon arrival at their warehouse and I received it in 3 days.
Date of experience: January 23, 2023
They are holding hostage my VERY EXPENSIVE GPU from Amazon, paid and bought with my money and NO REPLY from customer support to what the reason of the supposed 'potential fraud' is
THIS IS A PONZI PYRAMID DESIGNED TO TRAP GOODS PAID FOR BY DECENT PEOPLE
Legal action is on the way, in the meantime -
AVOID AVOID AVOID
Date of experience: December 29, 2021
Hi Munnaxyash,
Please be assured that we are not holding your parcel hostage, I see that the parcel has temporarily been placed on hold whilst a security check is carried out.
Our Customer experience agent has now been in touch with you to confirm what is required, this is a standard procedure we carry out for all high value tech products received to Germany on advice of the authorities there.
This of course is no reflection on you personally, just to protect everyone involved with the purchase to ensure the person making the purchase has received the goods.
I hope you understand our reasoning behind this and the matter can be resolved soon, your parcel will be released for shipping as soon as the relevant checks have been completed.
Many thanks,
Kind regards,
Tracy.
The Customer service staff ( especially Nica) was very helpful and provided excellent service. Thank you Nica.
Extremely satisfied.
Regards to all the staff, blessing for this festive season.
Date of experience: December 22, 2022
Hi Venise.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Nica from our Customer Experience team.
I will make sure to pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
On behalf of everyone at forward2me, we wish you and your family a very Merry Christmas and a prosperous New Year!
Kind regards,
Hayley
My package hadn't arrived in my package inbox so I emailed customer support and Honey was able to assist me in sorting the problem. She was extremely helpful and easy to deal with!
Date of experience: June 19, 2023
Hi Chris
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
An eBay item which is not to shipped to abroad by seller. As soon as arrived to foward2me address, the process began to work. DHL service can deliver the item within a week.
Date of experience: December 10, 2022
I bought a product in UK that could not be delivered directly to Germany. So I was looking for a way to find someone to do this for me. I searched the internet and found this company. Forward2me gave me an address in the UK to wich I could have my order sent.
Then everything worked reliably.
Since I hadn't expected my delivery to take so long to Germany, I was of course a bit skeptical and kept in touch with Forward2me.
They were always friendly and answered promptly, day and night. I would like to give a speciel mention to Aimee, wo always answered my questions with patience, put me at ease and gave me hope. It took a really long time because Royal Mail was on strike, but finally my delivery arrived in Germany after 17 days in transit. I was very happy when the postman gave me the package.
I can highly recommend this company, it is not particularly cheap, but the only way for me to have goods delivered from UK to Germany.
All in all I am very satisfied, and I want to thank all the stuff once again for doing a good job.
If necessary, I will gladly use this company to order again.
Date of experience: February 1, 2023
Hi Roswitha.
Thank you very much for your feedback.
We are really pleased to hear that you have received your shipment and that you were satisfied with the communication and support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Very happy with the service GIRLIE provided! My service was fast and pleasant! More importantly, the request I made was fulfilled:-)
Thanks very much!
Date of experience: October 1, 2023
Hello Jeffrey,
We're delighted to hear that you had such a positive experience with GIRLIE! I
We appreciate your kind words and are pleased to know that your request was fulfilled to your satisfaction.
If you ever need our services again in the future or have any further inquiries, please don't hesitate to reach out. We're here to assist you whenever you need us.
Warm regards,
AF
I ordered clothing items that arrived to F2M damaged. They assisted with the return with no charge. When I reordered the items they arrived very fast in perfect condition. Thank you!
Date of experience: December 10, 2022
- I had 15 items in the package
- The declaration of the goods do not allow to refernce to the item. So I was not able to give information to the custom, e.g. the bill corresponding to the item
- all letters were opened by forward2mee. HGow can you dare to open my letters
- the opened letters were closed by a wide adhesive tape, wich destroyed the stamps on the letters
- one item was declared as coins, but all items conatined stamps, so another discussion with the custom
- The Sending was nbot one package, but 15 big letters. So pollution and a lot of waste
- Very expensive
In summary: I will stop using forward2me.
Date of experience: January 15, 2023
Hi Thomas,
Thank you for your feedback.
We would like to clarify that your packages were shipped individually because you had not requested our Combine and Repack service. While we advise that our customers opt for it when shipping multiple packages as it is more cost-effective and environmentally responsible, we do not combine packages unless the customer has chosen the service.
Editing permissions for descriptions and commodity codes are granted by our Customer Experience team upon request. Our representatives are always available to process such inquiries in a timely manner.
As per Section 9.2 of our Terms of Trade, we are required to open packages to ensure that they do not contain prohibited items. Envelopes may be opened to ensure they do not contain documents or other items that cannot be shipped using an address provided by forward2me as described in Section 7 of our Terms of Trade.
Our pricing tool clearly indicates that our rates start at a minimum weight of 1 lb (0.455 kg) for a package. If you have been able to find a lower price for your shipment with another forwarder, you can submit a refund request by sending an email to info@forward2me.com or via the live chat and contact form on our website.
Kind Regards
Hayley
I ordered 3 CBD vapes from the UK that cost less than 50 euros. First they said they cant ship them at all. Then after a week, when I finally explained to them that it's legal they said; okay we can BUT ONLY WITH DHL because it contains batteries. And they quoted me a price of over 50 euros, which is more than the items I ordered.
They have a shipping calculator on their website that has options with batteries to select for calculations, like smartphone, tablet and laptop. When you choose those items, it offers you a vast array of shipping options, not just DHL (which is the most expensive).
Other options are way cheaper and are the only reason I chose their services. If they really do not ship items with batteries with those services, they must disclose that there, in their shipping calculator.
This is FALSE ADVERTISING. And I have been going back and forth with them for 2 weeks now, not getting any real help, they only answer the questions that suit them and ignore the rest.
All in all, terrible customer service and false advertising leaves me feeling scammed for my money when I could have gone with other forwarding services who are transparent and fair to their customers. Do not recommend it at all.
Tip for consumers:
Do not use this company
Products used:
CBD vapes
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2022
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Holly.
There are only 2 factors that determine the cost for shipping a package which are size and weight. The cost of shipping will always be based on the greater.
The Tax Free warehouse in Guernsey is part of the Channel Islands. The shipping prices can be more expensive in comparison to shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers who are using the Tax Free warehouse in Guernsey. You can also find out more information by visiting the resource hub on our website where our experts explain all about Tax free shopping, volumetric weight and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
We are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you find a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you were being charged for the return service from your account, this is incorrect and we would appreciate if you could send us more details about the charges you were being shown for the Return to Sender service from your account so we can look into this further and resolve it.
Since you have now shipped your package and not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley