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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Used the service to get a Steam Deck in the UK and ship it to Australia. The service was really good and fast shipping the product. I got it in 10 days with DHL.
Date of experience: October 13, 2022
Jane is very quick and responsive to my question
Finally i'm able to shop without worrying about the region only item
Date of experience: November 28, 2023
Forward2Me was better before. Nowadays it seems that there are to many users. Combine/repack takes long, getting an answer from customer service likewise.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2022
Hi Tommy,
Many thanks for your feedback.
Firstly I would like to apologise. I can see that your repack request slightly exceeded our 48 hour target and I can assure you this is something we aim to avoid.
December is a peak business season for us and due to the ongoing industrial action with Royal Mail we've seen large spikes in our workloads. The 48 hour limit highlighted on our website is normally the maximum amount of time needed to process a combine and repack, we usually complete these within 24 hours.
I hope the information provided is useful and if you do have any questions or concerns please feel free to contact our customer experience team from info@forward2me.com and we will be more than happy to assist you further.
Kind Regards
Hayley
REGILYN at forward3me helped me in the process of mailing items from Japan to the US. She responded very quickly to my many questions and helped me find the most economical shipping service. 10/10 for REGILYN!
Date of experience: July 15, 2023
Dear Eric,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Regilyn".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead
Great service, got a vinyl soundtrack for a birthday gift, arrived super fast and in perfect condition. UK to US.
Date of experience: February 17, 2023
They suggested the repacking which cost £67.However, they have not matched their words.They have done nothing mentioned in the message.My package came in diffrent boxes without repacking.The box did not have fillers to portect the battrey.The box looked like any normal boxes from the forwarder. The only differnce was two stikers added which had "battrey and dangerous".I will never recommened their service. This is a cheat.
Never ever dealing with them or trust them on my goods.
"Thanks for reaching out to us.
I am afraid that * was unable to advise you of the dangerous goods surcharge for your shipment which is £67.00.
Can you please advise if you are happy to proceed with the dangerous goods surcharge applied?
Please also confirm if you are happy to combine and repack your packages.
I am looking forward to hearing from you soon.
Kind regards, "
*Personal information redacted by admin
Date of experience: January 18, 2023
Hi Abdulrahman.
Thank you for your feedback.
We are sorry to hear that you feel dissatisfied.
We have located your recent support ticket. Our senior agent, Chris, is looking further into your concerns and will reach out to you with an update as soon as possible.
Kind Regards
Hayley
I would like to thank Jane for her immediate reply and absolutely clear explanation about my situation. It was extremely helpful.
Date of experience: January 17, 2024
Hi Henrietta,
Thank you for your kind words and positive feedback. I'm happy to hear that Jane was able to provide you with an immediate and clear explanation regarding your situation.
We pride ourselves on delivering excellent customer service, and it's always rewarding to know when we've met our customers' expectations.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Best regards,
AF
I would like to thank to Jane for her immediate reply and very clear explanation about my situation. It was extremely helpful,
Date of experience: January 17, 2024
I had some questions and requests that Joyce from the UK warehouse helped me with
Fast response, informative and helpful
Thanks!
Date of experience: February 7, 2024
Hello Guy,
Thanks for the 5 star review for Joyce!
The positive things first: the whisky bottle arrived savely and the support answered quickly. But your online software program is not optimizied for shipping alcohol from UK to Germany. I was not able to choose the shipping details: "Please contact our support." After some explanations I got the answer, that the bottle must be repacked. I got an another email to proceed online. The system said again: "Please contact our support." I contacted the support again, First I got the answer, it will work now. The system said again: "Please contact our support." One day later after some very detailed informations, how I had to go through your website, I found the next step. Paypal paying worked ok. A few days later DHL informed about the customs and taxes I had additonally to pay again. In the end I paid for this bottle in total ca, 180 Euro (shop price 80 pounds, forward2me 39 pounds, DHL customs 47 Euro)!
I know this before, but there surely some customers not aware of this. You should inform your customer in advance!
Date of experience: November 14, 2022
Hi Christian,
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
All alcohol repacking and shipping from any of our warehouse locations has to be handled by our Customer Experience team so we can firstly determine if we can offer a shipping service for the alcohol to the required destination country, please note we can only offer DHL for alcohol shipments, and we also need to ensure the correct repack and shipping instructions are provided to the warehouse team when they are preparing the alcohol for transit with the couriers.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
THANK YOU FORWARD2ME FOR THE HELP IN MAKING SURE THAT MY PACKAGE IS HANDLED WITH CARE. SPECIALLY OUR WAREHOUSE EXPERT SIMON FOR THE HELP IN PROFESSIONALLY REPACKING MY PACKAGE. YOU CAN *******X TRUST FORWARD2ME IN FORWARDING YOUR PACKAGE AT YOUR DOOR STEP. Xxx
Date of experience: September 29, 2023
FORWARD2ME is the real deal great and awesome service and shipping options with bundling parcels for more economical price is great. Honey Angela pascual is by far the best costumer service agent ever thank you will look forward doing more shipping with FORWARD2ME
Date of experience: June 15, 2023
Hi Juan.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
The consignment arrived damaged in terms of the manufacturer's packaging. Severe kinks, and wear and tear on the packaging of items. Several items of the consignment were unsealed WITHOUT my permission. Most of the items had a quality check seal which was broken upon delivery. However, no products were damaged. Paid For a premium service known as Protect+ and opted for Optimise for Safety prior to shipping to ensure careful dispatch. No safety measures at all were noted: The Optimise for Safety option was clearly DISREGARDED and the Combine and Repack service team RECYCLED the same Amazon Box(thin cardboard box) that contained the initial inbound order. There was no cushioning on the inside. All items were closely packed and stacked together. Unacceptable Service, provided a huge amount of money spent to get it to me in pristine condition. Would definitely NOT recommend their service. Several other counterpart services were used in the past and, I NEVER had a consignment that arrived physically damaged to me.
Date of experience: January 23, 2023
Hi Sultana.
Thanks for the feedback.
After a thorough inspection of the the images provided, it was concluded that there had been no physical damage on the items therefore we could not offer you a claim under the protect + guarantee.
Please check this link terms of trade https://www.forward2me.com/terms-of-trade/
11.5 In the event of loss or damage to Goods we will reimburse the related Forwarding Fee (pro-rated where a Consignment comprises multiple items but loss or damage only occurred to part of the Consignment). Please also refer to Section 9.2 'We may need to inspect the Goods, which could include opening packages where necessary. If we do this, we will re-package the Goods so they are packaged to a similar standard to when we received them. Although we will use reasonable endeavours to avoid doing so, you acknowledge that as part of this inspection we may have to break the seals on some Goods.'
If you need further assistance please contact our Customer Experience team.
Kind Regards
Hayley
Very good service. A bit confusing at first, but the client relations service was great!
Date of experience: February 19, 2024
Excellent customer service, fast delivery, fair prices. I will surely use your service again in the future. Highly recommended.
Date of experience: October 30, 2023
I have been using this company for a long time, The service is excellent. I always recommend it to my friends and family
Date of experience: October 6, 2023
I had 4 orders I asked to combine and repack this was in September, my order was shipped and never arrived after contacting your support several times I didn't get any clear answer, well at last my package was in Zoll custody for a mistake in the customs declaration... A paper bag has the wrong code! That was the reason my package was returned to you after struggling for a while they finally found out my packages was returned and asked me again to repack as apparently the package was not safe and items could go lost or damaged, so I complained as this package was already repacked by you! After long altercations finally I got my package yesterday November 17th, well an item is unfortunately missing although I asked before sending to check if everything is complete, on top of it the documents from my deliveries were not in the box, I even sent a detailed list which items should be inside, your service is terrible I wouldn't recommend anyone to use your service, and I honestly hope there is another company who offers the service! It was an awful experience overall!
Date of experience: November 17, 2022
Hi Veronica,
Many thanks for your feedback,
We are sorry that you feel dissatisfied and to hear about the issues you have experienced with your shipments.
I can see that you have reported the missing item with one of customer experience agents, Aimee.
We are aware of your problem and our team is currently working on this.
Please continue to work with the customer experience team.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
I live in the USA and this site easily allows me to shop in the UK and Europe from merchants who won't ship to me. It has expanded my buying options
Date of experience: January 22, 2024
Allows me the opportunity to shop on European websites from my home in the U.S! Great service that I will continue using for a very long time.
Date of experience: August 3, 2023
There was some back n forth as my item contained foodstuffs, albeit they were certified by continental authorities. All in all a satisfactory result.
Date of experience: November 4, 2022
Five stars to Aimee from the UK warehouse! She was a huge help when answering all my questions for several days in a row
Date of experience: June 10, 2023
Hi Yara
Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the support and quick communication that was provided to you by our Senior Customer Experience agent, Aimee.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Great to have professional teams like Forward2me taking care of items that cannot be posted directly to my door, satisfied with the service...
Date of experience: April 12, 2023
Very small packet cost a bit too much for shipping. There should be more option on shipment also I have only FedEx option.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2023
I have got the clarifications i need from Christine@ no time only couple of minutes she give detailed reply to me
Date of experience: August 5, 2023
Hi Hussein,
Thank you for your positive feedback!
We're delighted to hear that Christine was able to provide you with the prompt and detailed support you needed.
Our team is committed to delivering excellent service, and we're glad we could assist you quickly.
If you have any more questions or require further assistance, please don't hesitate to reach out at info@forward2me.com or visit us at this link https://www.forward2me.com/customer-services/. We're here to help!
Kind regards,
Aimee
I was very impressed. Item arrived as described in a really quick time frame. Lots of communication as well regarding items movement etc.
Date of experience: December 12, 2022
About as easy as it gets for forwarding mail. Definitely recommend after my first experience. Will plan to use in the future.
Date of experience: December 28, 2022
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hello Haikal,
Thank you for taking the time to share your positive experience with our service. We're delighted to hear that you find our service superb, and we appreciate your kind words about Jane's quick and responsive assistance.
At forward2me, we strive to provide a seamless and worry-free shopping experience for our customers, and it's rewarding to know that we've met your expectations.
If you have any more questions or if there's anything else we can assist you with in the future, please feel free to reach out. We value your feedback and look forward to serving you again.
Best regards,
Regilyn