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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Fast, responsive, solution and customer oriented! I am returning customer, they really solved my problem with shipment from the UK to Poland!
Date of experience: February 18, 2023
I was very happy with the professional service from the staff, in particular Aimee. Fast efficient responses and helped problem solve..
Date of experience: July 19, 2023
Aimee was very helpful with any questions I had and frequently made sure of the shipping progress of my Japan shipment
Date of experience: May 25, 2023
Hi Gabriel.
Many thanks for taking the time to provide your feedback
It is great to hear that you are satisfied with our service and with the support and communication that you received from our Senior Customer Experience agent, Aimee.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon.
Take care.
Kind Regards
Hayley
Very good my hats got to me in perfect condition. Only downside is how long it takes for items to arrive.
Date of experience: October 2, 2022
The process went exactly as described on the website. I had my package three days after it arrived at Forward2me, awesome.
Date of experience: January 16, 2023
Fast in in-boxing the package when arrived at facility, organized and will managed though there process and online workflow
Date of experience: September 27, 2023
Hi Nabeel,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that HONEY provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
One of my forwarded packages got delayed at Customs and they were very helpful in chasing it up with the relevant courier.
Date of experience: January 4, 2024
Gave me the needed info and some tips. Responded within 24 hours. Girlie was very helpful for the UK location.
Date of experience: July 21, 2023
Dear Edward,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our service and that Girlie provided you with the needed information and helpful tips.
At Forward2me, we take great pride in our customer service, and we're delighted that Girlie and the team were able to respond to your queries promptly and effectively. We understand the importance of timely assistance, and we're glad we could meet your expectations.
If there's anything else you would like to know or if you have any more questions in the future, please don't hesitate to reach out to us. We're here to assist you with any further inquiries you may have.
Once again, thank you for choosing our service, and we look forward to serving you again in the future.
Best regards,
Aimee
Easy and efficient service to use. Especially impressed with how they quickly combined 4 parcels into one and dispatched them.
Date of experience: January 21, 2023
Very fast, accurate, and reliable, email reply in same time call are answer i am very happy with the service.
Date of experience: March 23, 2023
Worked out perfectly fine. Purchased on eBay using my UK address. Purchased 1/9. Received 1/28. Not bad considered the journey!
Date of experience: January 27, 2023
I've forwarded a few items already from UK to UAE and they were always quick to action and Customer Service is quick to respond to any queries. Definitely recommend.
Date of experience: October 24, 2022
I was surprised at how quickly my item was shipped out to me once they received it. Didn't have any issues at all. Very happy with the experience.
Date of experience: December 23, 2022
Joyce provided a quick and thorough support about my queries regarding German warehouse.
Date of experience: February 23, 2024
Hi David,
Many thanks for the 5 star review for Joyce!
I appreciate the support to my inquiry by Honey Angela Pascual, she explained with as much details she can to answer my inquiry which was pretty helpful.
Date of experience: June 13, 2023
Hi Saad.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
I shall pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Customer service responded quickly to my issue and offered valuable solutions.
Jane was very kind and helpful with me
Date of experience: August 29, 2023
Hi Laura,
Thanks for the feedback.
We're delighted to hear that you find our parcel forwarding service from the UK to be convenient and hassle-free.
Our offer of 30 days free storage aims to provide added value to our customers. It's wonderful to know that you find our website user-friendly – we've put a lot of effort into making the process as seamless as possible.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
Aimee
Customer Experience
Forward2me
Girlie at the UK warehouse got back to me pretty swiftly and her answer was very detailed and helpful.
Date of experience: August 30, 2023
Hi Nada,
Thanks for the feedback.
I'm happy to hear that you had a positive experience with our customer service team, especially Girlie!
If you want to use one of these addresses in the future, we do have a Japan, UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
Aimee
Response time of customer service great, but very often you have to ask for the same thing twice, or more, before it's correctly done. Their shipping service is very limited in options and procedures. Seven items of the same kind will result in six different customs tariff numbers being assigned (with only one being correct, at best), often causing troubles down the line.
Packages will get opened in their warehouse for inspection, often causing final damage to the packinging, which will require repacking - and there is a fee to that. Repacking can only be done in the context of their "Combine & Repack" option, which will inadvertantly result in a finalized shipping order. There is now way to add more packages to that shipment, so you would have to set up a seperate shipment for packages that do not require repacking. Alternatively, you can only combine & repack all of your packages into one shipment, but then there will be a fee for each individual package. That's quite futile, as it would be easiest to do a multi-piece shipment, just having repacked those packages needing that. Lost 5 days trying to make them do that, and did not succeed... :(
Date of experience: October 17, 2022
Hi Torsten.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
After assessing all of the issues and concerns you have highlighted from your review, relating to your repacking requirements and custom tariff numbers, we believe all of these can be resolved from your account.
I will ask for one of my customer experience agents to reach out to you via email to provide you with further details on this.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
I am very satisfied! HONEY wAs very helpful and patient listener. She gave me confidence that my requests were going to be dealt with, and they did!
Date of experience: July 27, 2023
Hi Marikam
Thanks for your feedback.
I'm glad to hear that you had such a positive experience with HONEY! It sounds like she provided excellent assistance and support.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out.https :// www.forward2me.com/customer-services/
Best,
This service is mostly a scam: expensive and weak courier service, useless support, services wrongly advertised, etc. Disastrous experience.
Date of experience: April 8, 2023
Hi Quentin.
Thanks for the feedback.
Many international carriers are not permitted to clear certain commodities through local customs on behalf of receivers in certain countries. The French customs service are correct to inform that carriers (typically) do pay duties and taxes on behalf of the recipients to clear the shipment from customs and then charge this back to the receiver prior to delivery. However, since Brexit the import rules and regulations in France have changed. Any personal imports of alcohol from UK must be cleared by a certified third party broker sourced by the receiver. DHL are not permitted to clear alcohol in France on behalf of the receivers for personal imports and this means DHL cannot pay the duties and taxes for alcohol shipments on behalf of the receivers. Customers are made aware of these types of import restrictions per destination country especially if shipping items such as alcohol, medication and food items through our service. You were made aware of the import restrictions and requirements for shipping alcohol to France prior to shipping and accepted the risks. The return of your shipment was due to DHL not being authorised to clear the alcohol from customs in France as we had advised.
You can also find out more about the terms and conditions for shipping alcohol through our service by visiting the resource hub on our website (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards
Hayley
Efficient and delivers as promised. Efficient way of buying on ebay when they sellers dont deliver to other countries
Date of experience: November 1, 2022
I have used Forward2me many times. Prompt and professional!
Quality comes with a price, but it is worth it!
Date of experience: December 29, 2022
Took 5 days from order in the UK till my parcel eventually arrived in Denmark. Very efficient and professional.
Date of experience: December 22, 2022
Forward2Me is so professional and legit. There are 2 ladies in the US Wharehouse in Delaware that's Kat & Honey their assistance was invaluable.
Date of experience: January 10, 2024
Hi Francis,
It's wonderful to hear that you had a positive experience with Forward2Me and specifically received excellent assistance from Kat and Honey at their warehouse in Delaware. Thank you for taking the time to share your feedback, and if you have any further comments or questions, please don't hesitate to reach out.
Many thanks,
Aimee
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Cameron,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had myself.
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee