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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Quick and safe delivery, the only problem is I had to way customs cash on delivery, as there was no option to way online before delivery
Date of experience: January 23, 2023
Experienced some issues with damaged goods, but customer service (Aimee) was very helpfull and provided a good resolution. Happy with the service.
Date of experience: August 25, 2023
It was a good experience. Responding quickly to my questions. I get my shipment in good condition.
Special thanks to Mr/Mrs Honey.
Date of experience: July 16, 2023
Dear Faisa,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Honey".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead
I have used this service several times and they do not disappoint. Their service is fast and trustworthy.
Date of experience: January 13, 2023
Delivered as promised even though there was an error in the address that was corrected before the shipment.
Date of experience: November 20, 2022
For all information received a high-quality and successful answer or solution to the problem. Thanks for the support.
Date of experience: February 20, 2023
I have been very happy with this service. My packages have been shipped out within hours, and the customer service is great.
Date of experience: February 22, 2023
It was a smooth service from the company love it. Very easy to use, just a little pricey but worth the try.
Date of experience: February 3, 2023
I thank the employee HONEY ANGELA for his good dealings with me and for his quick response to my inquiries and solutions.The speed of completing my shipment and dealing with me was excellent
Date of experience: May 26, 2023
Hi Sheika
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I have needed assistance with orders twice and always found Forward2me to be polite and very fast to respond to calls and emails, 5 star
Date of experience: December 5, 2022
When I was in trouble about the payment, Mr./Ms. Aimee gave me a very good advice. I was very happy.
Date of experience: August 30, 2023
Amazing support services by "Aimee" for the UK warehouse. Amazing experience. Definitely recommend their services.
Date of experience: September 16, 2023
Hello Haidar,
Thank you for choosing Forward2Me!
Your recommendation means a lot to us. If you or anyone you know ever needs assistance in the future, please don't hesitate to reach out.
If you want to use one of these addresses in the future, we do have a USA, Japan, UK, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Joyce was very helpful. Joyce helped me translate the Japan address for forward2me. Joyce is very efficient and knowledgeable. Thank you
Date of experience: November 10, 2022
Hi Matt.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Did 1 delivery and expected the price to be lower, as per the pricing guide. Still waiting for the parcel delivery
Date of experience: February 8, 2023
Hi Nelson
Thanks for your feedback.
FedEx Connect is classified as a budget economy service. The transit times for FedEx Connect can be much longer in comparison to FedEx Economy or Priority service. The tracking updates for shipments with FedEx Connect can also be delayed as they do not fully update until the shipment reaches the destination country and are scanned by the local third party courier. All shipments that are sent through the FedEx Connect service are cleared through the local postal services within the destination country and this is a non signatory required courier services. Usually FedEx Connect service can take up to 14 days for delivery to be completed. Your package has since been confirmed as delivered on 7th Feb 23@13:28 local time. We feel you have had a very successful first delivery experience through the FedEx Connect service.
For peace of mind for all of our customers, forward2me offers a price match, free return to sender, and refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/). You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
I have had great success in getting my Euro items through F2Me, however, the shipping costs have gotten quite expensive.
Date of experience: February 2, 2023
Hi Cathy.
Thanks for your feedback.
We are committed to offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Got very good experience using Forward2me - UK (York House, Green Lane West, Preston). REGILYN helped me with every question and issue. Highly recommended.
Date of experience: November 28, 2023
Hello Denis,
Thank you so much for your positive feedback! I'm delighted to hear that you had a great experience with our service and that I could assist you effectively.
We strive to provide efficient and reliable service, and it's always rewarding to hear when we've met our customers' expectations. If you have any more questions or if there's anything else we can assist you with, feel free to reach out.
Thank you again for choosing forward2me. We appreciate your business and look forward to serving you in the future.
Best regards,
Regilyn
I ordered a product from the UK that is not available in the US. The service is easy to use and their customer service is outstanding.
Date of experience: October 31, 2022
I was very impressed with the speed and courteous manner in which I was treated and will continue with their service! Thank you
Tip for consumers:
Patience and reading required
Date of experience: April 13, 2023
Very fast customer service.
VEry well packaged, great and kind direct contact who provided fast solutions.
Date of experience: February 16, 2023
I bought a couple of hats from Austria and I had them to delivered to California. Great way to ship them with a trustworthy company.
Date of experience: April 11, 2023
I was happy that the response was quick and the package was packed in the same state as it arrived without opening the cardboard box.
Date of experience: December 29, 2022
A very bad service provider that only put you on a situation that is the only options you can go with it.
Date of experience: February 2, 2023
Hi Akram.
Thanks for the feedback.
The UK Tax Free warehouse in Guernsey is part of the Channel Islands. The shipping prices can be more expensive in comparison to shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers who are using the Tax Free warehouse in Guernsey. You can also find out more information by visiting the resource hub on our website where our experts explain all about Tax free shopping, volumetric weight and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
We are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you find a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you were being charged for the return service from your account, this is incorrect and we would appreciate if you could send us more details about the charges you were being shown for the Return to Sender service from your account so we can look into this further and resolve it.
Since you have now shipped your package and not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
I ordered 25 Things to Forward2Me but I only got 24
The other one is missing and I Didn't got a notification about that one thing
I paid for it and didn't got it
Date of experience: February 3, 2023
Hi Tom.
Thanks for the feedback.
I can see that you are working with our senior customer advisor, Aimee, in relation to your missing package. Please continue to work with the customer experience team.
We would appreciate it if you would reconsider your rating while we continue to work on this for you.
Kind Regards
Hayley
The best website for storage and recharge ، I would like to thank the employee NICA because very support & explaining to me how use this website
Date of experience: September 4, 2023
Hi Saif,
Thanks for your feedback.
Every customer can store it for free for up to 30 days before any storage charges apply. This can be a convenient service for individuals or businesses that need temporary storage for their belongings or inventory.
We will make sure to pass on your kind words to Nica and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Stefaan,
Thanks for your feedback.
I am happy I was able to provide you with the support you needed throughout the process.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me