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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
I have had a very positive experience with forward2me. Very quick and useful response, and goods packed and sent very fast.
Date of experience: October 6, 2022
There customer service is super fast to reply on your it's there you help you. Hope you guys continue what your doing and help customer.
Date of experience: April 15, 2023
So far so good. Service has been great and delivery time has been exceptional. Definitely feel safe using this service.
Date of experience: January 23, 2023
They shipped my package to the wrong country, then to the wrong state! Still haven't received my package after almost 2 months.
Date of experience: November 3, 2022
Hi,
Were sorry to hear about the issue you have had regarding your shipment. A member of our customer experience team will message you to resolve this issue.
Kind regards.
I never gave theme the permission to share my email with third parties. But I receive emails from Sitejabber which I never share my email with.
Date of experience: September 22, 2022
Hi Murat
Thanks for your review.
As per our terms of use section 7 we may share data with selected third parties. Forward2me send the review request email to you with the Site Jabber review link included. All customers who ship through our service will receive a review request from us to their registered email once a shipment has been confirmed as delivered by the courier tracking. The review email does not come from a third party company but by submitting a review from the link you would be entering into an agreement for us to process some of your personal data for marketing purposes.
If you do not wish to receive any notification emails relating to our service, there is the option to select the 'Unsubscribe' at the bottom of any emails that we send to you and we can also arrange for feedback notifications to be switched off from your account if required. Please contact our Customer Experience team to request this in writing.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
My experience with customer service was amazing, they answered quick and they helped me with all my questions! Amazing job!
Date of experience: January 20, 2023
Most grateful for the excellent customer service experience consistently provided by Regilyn, the warehouse team and all at Forward2Me.
Date of experience: November 24, 2022
Hi Philippa.
Thank you so much for your feedback. What an absolutely amazing review!
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Kevin and the rest of the customer experience team.
I will make sure to pass on your gratitude to them all personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Easy to apply an account, easy to get an address for local shipping fast response and trustworthy forwarder.
Date of experience: December 30, 2022
Service is fast, clear, streamlined, and custom service is also very fast. Really would recommend it!
Date of experience: October 4, 2022
The website was really easy to use. Everything was very easy to figure out. The package arrived very quickly.
Date of experience: October 4, 2022
Very smooth handling and very neatly repackaged.
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Date of experience: November 25, 2022
Thank you Girlie for your prompt, kind and expeditious help to set up my Japanese warehouse address!
Date of experience: July 25, 2023
Hi Rickie,
Thank you for sharing your feedback with us. We're happy to hear about your positive experience with Girlie while setting up your Japanese warehouse address.
Please check our website for more information with our parcelforwarding at Japan warehouse https://www.forward2me.com/warehouses/japan/.
If you have any more questions or need further assistance, please don't hesitate to reach out. We are here to ensure your experience with us remains smooth and hassle-free.
Once again, thank you for choosing our services, and we look forward to serving you in the future.
Best regards,
Slow, unclear, too rules, unsatisfied, slow, unclear, too rules, unsatisfied, slow, unclear, too rules, unsatisfied
Date of experience: October 18, 2022
Hi Andrea.
Many thanks for your feedback.
We are sorry that you felt dissatisfied with our service.
Due to your package containing prescription medication we have to adhere to the country specific import restrictions and regulations that are provided to us by the couriers as per local customs authorities.
Unfortunately this can sometimes mean that for certain countries we, as a forwarding agency, are not authorized to ship prescription or non prescription medication of any kind internationally with the couriers.
As a forwarding company we understand that it is difficult to access certain medications for some of customers internationally or it is just not internet accessible like in UK. If you refer to our prohibited items page on our website you will also see that medication (17. 3. 16 Drugs-including all over-the-counter, prescription and legal drugs as well as illegal drugs / narcotics) are stated as an item that can be prohibited for us to ship. I cannot see that you had contacted us about your intension to purchase medication prior to you purchasing the order from the online pharmacy. If you had inquired with us prior to purchase we would have been able to inform you about the relevant country specific import restrictions for your medication prior to receipt.
I feel that you were provided with a high level of service from the customer experience team and we tried our best to assist you with the shipping issues relating to your medication.
I can see that there was a slight delay with the document and repack request coming back from our warehouse and we are advising all customers to be aware that due to the ongoing industrial action with Royal Mail, this is causing large spikes in our workloads, and resulting in us struggling to hit targets on multiple occasions.
We want to thank you for using our service and your patience while we work through these issues.
We would also appreciate it if you could reconsider your rating.
Kind Regards
Hayley
Great service, quick and fair price
Great service, quick and fair price
Great service, quick and fair price
Date of experience: September 27, 2022
Easy website, quick shipping and excellent customer support. Overall satisfied. Would definitely choose again.
Date of experience: October 19, 2022
Satisfied with the service provided.
Goods arrived safety and well packed.
Progress updated accordingly.
Date of experience: October 24, 2022
I had a query over an item description for shipping charges, Kat Santiago dealt with it promptly and efficiently.
Date of experience: March 2, 2023
Hi Gerard.
Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Kat.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Thanks for your help,HONEY
Assisting with my package.
Fast response, kind and personal assistance.
Great!
Date of experience: June 13, 2023
Hi Dor.
Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the support and quick communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Easy to organize from it´s website. Every movement is noticed by email. In a very short time I got my package.
Date of experience: December 27, 2022
I use forward2me constantly, from three countries, and have been pleased with the results every time.
Date of experience: November 7, 2022
First time user from Canada. Highly recommend Forward2Me. Fast service, great communication and reasonable shipping prices/options.
Date of experience: December 26, 2022
I have used this site 3 times now (UK and Germany) to get shirts they don't sell in America. It works! 👍🏼
Date of experience: November 8, 2022
This is a very professional experience, all my goods are always well taking care and I have only good recommendations to make here.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2022
Hi Frederique
Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service but we are sorry that you could only provide us with a 3* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Dear Maryam,
Thank you so much for taking the time to share your positive feedback with us.
We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Christine".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,