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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
I filled-in web support form and got problem solved within 24 hours.
Thanks NICA at Germany warehouse.
Date of experience: July 23, 2023
I woukd like that u put more employees to replay on tge email and more ppl to replay to the phone and whats
Date of experience: December 9, 2022
Hi Hanan.
Many thanks for your feedback.
We are sorry to see that you have only provided us with 1* rating and we apologize for the delays with us responding.
Unfortunately due to the fast approaching holiday season, we are experiencing a much higher volume of queries through all of our available communication channels and this is resulting in us failing to be able to hit our usual response targets at the moment. Please be assured our customer experience team are all working as fast as possible to respond to all queries as soon as they can.
We want to thank you for using our service and your patience while we work through these issues.
We would also appreciate it if you could reconsider your rating.
Please do not hesitate to contact me if you need anything further.
Kind Regards
Hayley
Quick repsonse to questions and items well repacked! Could have done with a picture of item after being unpacked.
Date of experience: October 23, 2022
Hi Dirk,
Many thanks for your feedback.
We can offer additional content images of your package (s) if required.
Contents images can help you verify any damages or identify the contents of your packages and contents images would also assist you with deciding whether a repack service would be required for your goods prior to shipping.
We would need to request contents images for your package (s) by sending the request through to our warehouse team on your behalf. Please note there is usually an additional fee applied for each contents image that is requested.
To request a contents image of your package (s), once your package (s) have been processed to your account, please send an email or message to our customer experience team at info@forward2me.com and we will be more than happy to assist you further with this.
I hope this helps you further.
Kind Regards
Hayley
My experience is related to an inquiry I sent via WhatsApp, and it was answered clearly and quickly by the GIRLIE worker
Date of experience: July 8, 2023
Dear Ousama,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Girlie ".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead
Quick and fast! I will use again soon
Never knew there was a company that did this
Get what I want
Date of experience: February 16, 2023
I chose to use forward2me as the online reviews were good. My experience though was far from that. I placed an order through their online shopper service for an item that had a cost of 699gbp and I had asked to proceed with the payment which was a total of 768gbp which I did ( forward2me administrative fees are pretty high for just the service of ordering the product as 69ukp is 10% of the value of the product itself). By the time I paid and I was sent the invoice the price of the product in the retailer' s site remained the same. 3 days later I receive a mail that I have to pay an additional 200gbp as the invoice was incorrect and the price of the product had changed to 899gbp. As you understand I denied based to the fact that it was not my fault that the price has changed as I had paid the required amount in time and also got already invoiced ( which proves that by that time the price was still 699gbp otherwise they would have notified me that the price is not correct). I tried to explain the same to the forward2me representative over the phone but she was keep insisting to ask for a refund which will come after the retailer refund them back. I further explained to her that is not my fault and that if somebody from forward2me forgot to place the order in time and the price have changed in between then they should own the mistake and send me the product at the original paid & invoiced price as any professional company would do. The result is that they hang up the phone in the middle of the conversation and after some minutes I received a notification from Paypal that a refund was issued. The end result is that except of the days that will take for the money to be refunded to my account I also lost the product I wanted at the offer price! So please be careful if you choose to use their services!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2023
Hi Dimitris,
Please allow me to express my sincere apologies once again. We value your feedback, and I want to assure you that we are actively working to prevent such incidents in the future. I completely understand your disappointment, especially considering the inconvenience caused by the abrupt price increase and the subsequent cancellation of your order.
Upon further investigation, it has come to our attention that the disruption in the phone call was due to a technical issue with the customer experience representative's headset. According to the CX representative I spoke with, their headset had a dead battery, resulting in the unintended termination of the call.
As for the refund issued through PayPal, I understand that this does not compensate for the inconvenience and the missed opportunity to purchase the desired product at the initial offer price. We genuinely regret any loss you may have incurred as a result of this situation.
Thank you for bringing this matter to our attention. We appreciate your understanding and the opportunity to make amends.
Many thnaks,
It was fast. Nothing was broken. 10/10. The price was decent.
Date of experience: January 3, 2024
Hi Christopher,
Thank you for your positive feedback! We're delighted to hear that our service met your expectations in terms of speed, quality, and pricing. Your satisfaction is our priority, and we look forward to serving you again in the future.
If you have any further comments or suggestions, please feel free to share them with us.
Many thanks,
Aimee
Thanks for the wonderful work and quick response to my request
Date of experience: January 3, 2024
Hi Mohamed,
Thank you very much for your kind words and positive feedback! I'm delighted to hear that you were pleased with the work and the promptness of our response. Please don't hesitate to reach out if you have any more requests or questions in the future. We're always here to assist you.
Warm regards,
Aimee
I'm very satisfied with my order it came on time didn't had issues and my stuff was well packaged.
Date of experience: October 19, 2022
Very pleased with the concise and quick response to my query by HONEY for my shipment at London warehouse
Date of experience: June 8, 2023
Hi Agastya.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agent, Honey.
I shall pass on your gratitude to them personally.
We will look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
This was my first experience with Forward2Me and it worked well shipping from UK to US. Package was fragile and they repacked it very well.
Date of experience: February 21, 2023
She is one of the best, thanks to her, and sha was quickly answered and solve my problem
Date of experience: August 30, 2023
Hi Rayan,
Thanks for the feedback.
I'm so glad to hear that Girlie was able to provide you with exceptional assistance.
We will make sure to pass on your kind words to Girlie and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
While I paid for priority shipping, the package sat for over a week to be cleared through import.
Date of experience: January 23, 2023
Hi Marian,
Please note, all transit times stated for the courier services from our website are subject to any transit or connection delays and local customs clearance. Customs are government lead departments and any delays that incur in relation to the clearance for shipments through your local customs are beyond both our control and the couriers. You can find further information from section 9.1 on our terms of trade https://www.forward2me.com/terms-of-trade/
Kind Regards
Hayley
Great support and help given to a new user of the platform via live chat and also whatsapp
Date of experience: February 14, 2023
They were very fast sending my package from the UK to the US. I would use them again!
Date of experience: February 2, 2023
Make my shopping lists more easy to get its done. Fast and easy also good support on request.
Date of experience: April 5, 2023
They made good suggestions to lean on in response to our inquiries.
Thank you very much!
Date of experience: November 14, 2023
All the time, I could get quick response and attentive support by the customer service. Thank you!
Date of experience: February 24, 2023
Very helpful service, however response timing was quite long and in the middle hours of the night
Date of experience: January 23, 2023
It was a great service for me.
I didn't have to wait long time to receive items.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
It arrives quickly and I always get a message when my mail arrives safely in the warehouse.
Date of experience: April 14, 2023
First time using a forwarding service. I had a perfect experience and will definitely use it again.
Date of experience: March 15, 2023
I saved the tax, but due to a lack of shipment options, I paid very high shipping.
Date of experience: October 1, 2022
Hi Tal.
We are sorry that you have only provided a 1* rating.
I can see that you have shipped from our Tax Free warehouse in Guernsey which does only currently offer the DHL Express service.
We do apologise for any inconveninece this may be causing our customers.
We are in the process of introducing an additional tracked courier service from our Tax Free warehouse to offer more flexibility to our customers who choose to use this warehouse for international shipping. Unfortunately we cannot yet confirm when the new courier services will be ready to go live from Guernsey but we will ensure all customers are notified as soon as we receive the green light.
Please be assured we are continuously working on sourcing more budget courier options for our customers and hope to have these additional services rolled out from all of our warehouse locations as soon as possible.
We appreciate your continuous patience and support of our service whilst we work on these improvements.
We hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Fast respond
Nica was so helpful and kind and nice
I love to deal with this company for many years
Date of experience: April 4, 2023
Hi Tahani
Thank you very much for taking the time to submit this review.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the communication and support that you received from our agent Nica.
I will pass on your gratitude to them personally.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi WP,
Thank you for your kind words! We're thrilled to hear that you had a brilliant support experience with our web support team. We understand the importance of timely resolutions, and we're delighted that NICA at our Germany warehouse could promptly solve your problem.
Your satisfaction is our top priority, and we're here to assist you with any further questions or support you may need in the future. If there's anything else we can do to enhance your experience, please feel free to let us know.
Once again, thank you for choosing our service, and we look forward to providing you with excellent support for all your future needs!
Best regards,
Aimee