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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2024
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
Date of experience: November 6, 2024
Many thanks for the 5 star review. 😊
It was shocking. I have already sent in a detailed
Account of the issues. No one has called me back.
I cannot believe it cost me 81 pounds to receive this tiny parcel that took four tearful weeks trying to arrange its postage to me.
A total rip-off, poor service, too long a wait……. Incorrect information, too many people referred me to FAQ and this never answered my query. I was told it needed re packing and then told it didn't but I had to pay for it anyway. Etc etc.
I deserve to get my money back.
Tip for consumers:
I kept asking for costs but these were NEVER given to me until I had selected and paid.
DISGUSTING
Products used:
A shirt and dress for a specific function. It didn’t arrive in time.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2024
Thanks for the feedback.
I’m truly sorry to hear about the challenges you faced and the frustration caused during the process.
We’ve reached out to you directly regarding your concerns, and I believe this issue has now been resolved. Please don’t hesitate to contact us if there’s anything further we can assist you with or if you’d like to discuss this matter further.
Thank you for giving us the opportunity to address your concerns.
Warm regards,
Customer Satisfaction Team
No one answered my queries. It took me three agonising weeks till I sorted the site use.
The site is too difficult to negotiate. Too many staff tried to help me and most sent me"Go to FAQ."
I will never use this again and certainly not if I was made aware that it would cost another $200 to send a small light weight parcel.!
I tried for days on end to get help. Often in tears thinking I would NEVER get my parcel. I felt totally held to ransom.
NEVER AGAIN…….
Date of experience: October 18, 2024
An error in the size of a package was preventing it from being sent. Had to contact customer services late Friday night. Email was answered almost immediately by Julie who had the problem solved and the package on it's way again within a few hours. Excellent service. Thank you Julie.
Date of experience: November 2, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Julie was able to professionally and quickly resolve my issues at my USA address by providing an detailed and easy to understand explanation. Highly recommend forward2me and their superb customer service!
Date of experience: November 15, 2024
I had to sort out some customs documents for a recently shipped package with Forward2me. Thanks to Aimee from UK warehouse, everything was made possible. She did not hesitate to make the necessary amendment that needed to be made. She stayed available and proceeded with the requests until everything was in order. The package cleared customs and finally delivered successfully. I do appreciate the extra mile effort provided during the whole packaging and shipping process by Forward2me company.
Date of experience: September 11, 2024
I'm a returning customer for the Company I represent. I am really happy with the service I received with Aimee from UK warehouse. We were advised by our local agent to match our shipping address to the billing address for the last package shipped to facilitate clearing procedure. So, I contacted Aimee to sort it from their side. She was prompt in her response and organised with her team to work on the request after receiving confirmation on our side. I have been liaising with her for some time and I have never been disappointed. Kudos to her and the Forward2Me team.
Date of experience: March 11, 2023
At first I was not sure what to expect with a service like this, but am very pleased overall with the ease of use and care with which I can have overseas packages delivered in a timely fashion to the United States. Thank you!
Date of experience: November 9, 2024
Many thanks for the 5 star review. 😊
It's satisfying when the team actively monitors the customer's shipment to ensure the seamless delivery of value-added services.
I would like to suggest more shipping discount campaigns.
Thank you, forward2me.com!
Date of experience: October 30, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Do not make business with this company, they will screw you over just like they did with me, they are so $#*!ed they displayed the shipping cost on the invoice, now I have to pay double what I was planning to, in taxes, asked for help and their good for nothing staff didn't do anything to help me, talk about being useless. I hope this company goes bankrupt.
Date of experience: September 5, 2024
Thanks for the feedback Rodrigo. I will try to address the two key points -
1. We were unable to recall your shipment after you sent it. This is absolutely correct, we were unable to recall it. You paid GBP 9.99 for the cheapest shipping service available - indeed it is so cheap we sell it at a loss. That particular shipping service is untracked from the moment it leaves our warehouse. Once it has left, it is impossible for anyone to intercept it, recall it or do anything at all - this applies to forward2me, customs, the police and the Almighty. For this reason we do provide a warning when people select it - possibly you clicked to proceed without reading the text.
We maintain the service in order to provide a low cost option for people shipping low value goods when they are unconcerned with tracking or delivery times. If you need to track or recall your package, or speak to someone in customer service (all impossible with untracked shipping), I would strongly recommend paying a little more for a different service.
2. We declared the value of the shipping on the commercial invoice / CN23. Again, you are totally correct, we did declare the shipping. In fact, we declared two things on the document - first GBP 10 for the included video game and second, GBP 9.99 for the shipping. Given the 60% duty rate on low value goods in Brazil, the additional costs should have been GBP 6.00. If you feel this is too much, it is best to take it up with your local customs office in Sao Paulo.
We are legally bound to declare the value of both the goods and the shipping. If we do not, we risk delays, fines and additional charges for us and our customers. Some forwarding companies do declare shipping at zero and sometimes they can get away with it but it is a dangerous game that can dramatically backfire because every customs officer in every country of the world knows the game! Forward2me has very large discounts on international shipping rates. If you have paid $100 to forward2me in shipping that means the underlying service with FedEx, DHL or UPS would be around $500 for a person without an account. If forward2me declares shipping as zero value or gift, the customs agent will often go online to find the list price of the shipping service and calculate the duty based on the $500 list price - they don't care that you really paid $100 and then tried to not declare $100. In the case of someone in Brazil with 60% duty, that is the difference between $60 duty on $100 actual shipping cost vs. $300 duty on $500 list shipping price. Generally speaking it is not worth the risk to most customers.
Thanks,
Lee
CEO
Joyce and the team at the Wilmington warehouse were amazing! Great support, fast processing, and my package arrived in perfect condition. Highly recommend forward2me for reliable service. Thanks, Joyce!
Date of experience: November 27, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
I have used a number of package forwarding services and Forward2Me is by far the best. They are really efficient and organised, and any package without issues is forwarded very quickly. If there are issues, from either end, they resolve them quickly and with great communication. You always know what is happening and why. Any time I have had questions (which has been a few times lately) their communication is clear and they are very helpful. They have helped me manage a few tricky forwarding issues for which I am very grateful. I could not recommend Forward2Me more highly and will not use any other forwarding service.
Date of experience: October 7, 2024
Thank you so much for your kind words and for taking the time to share your experience with Forward2Me :)
Forward2Me is an excellent service. There was seamless communication, my goods were repacked for the trip from UK to Australia and everything arrived intact and very quick.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.
Date of experience: September 22, 2024
Thank you for sharing your experience with us and 5 star review for Honey.
I had an incredible experience with Forward2Me, thanks to Regilyn, who went above and beyond to help us with a very tricky situation. We had mistakenly sent a package to an outdated MyUS address, and after being told by MyUS that nothing could be done, we almost gave up. After days of searching, we found Forward2Me and connected with Regilyn, who not only found our package but also helped us set up an account and arranged the shipment back to us.
Her dedication, resourcefulness, and quick action are genuinely impressive. I've never encountered customer service like this, where a representative took such swift and effective steps to resolve an issue. Regilyn deserves the highest praise, and Forward2Me is lucky to have someone who truly sets a new standard for customer service.
Thank you, Regilyn, for saving the day!
Date of experience: November 8, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
From my email encounters with Regilyn, I have seen that she is a person who not only values her job and owns her responsibilities, but she also values the concerns and emotions of another person. I cannot begin to express my gratitude to her for going over and above her daily job to help me resolve MY mistake. Thank you for taking the time to see this to its resolution. I am forever grateful. And even more grateful to know there are still beautiful people like you in this world. Thank you again!
Date of experience: October 31, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
I'm really impressed with how quickly I received my parcel. I hesitated to use their service at first, but everything went very well, and I got my package on time. I would highly recommend everyone to use this service without a doubt.
Date of experience: October 7, 2024
Many thanks for the 5 star review. 😊
They sometimes do take a little time to get back to your message, but overall the service is amazing, once they get to you, they work very fast and respond very quickly, they are very kind and helpful. I will for sure be using this site again
Date of experience: September 16, 2024
Many thanks for the 5 star review. 😊
Forward2me has been a great discovery. I've spent more than a year trying to buy this UK product (a particular brand of hand sanitizing gel, impossible to find in other countries) and nobody would send it to me in Italy.
Customer service has been so helpful and answered all my questions. The shipping was so quick and the packaging was perfect. I will definitely use this service in the future.
Date of experience: November 6, 2024
Many thanks for the 5 star review. 😊
I've been working with Forward2Me since 2012 and they've done a wonderful job so far. And recently as I've been acquainted with Joyce at their helpdesk I noticed that they've improved even more. Joyce is always kind and polite doing her best immediately and promptly. Thank you Joyce, thank you Forward2Me guys. Cheers...
Date of experience: October 10, 2024
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
My package arrived speedily and all my questions were answered within 24 hours. The website for me was confusing but with excellent and friendly customer service all went well and I love this service.
Date of experience: October 24, 2024
Thank you very much for the 5-star review! I understand that the new website might be a bit confusing, and we're more than happy to take the opportunity to assist you. :D
They responded back with any questions i had quick and I'm very happy with the service I have received they haven't let me down yet. They also worked with me with the shipping price because I have a lot packages coming to me also I am very satisfied even though they probably hate me with all my questions and bugging them laugh out loud
Date of experience: September 25, 2024
Many thanks for the 5 star review. 😊
I had an amazing experience with Nica from customer support. From the start, Nica was beneficial and attentive to my needs. She guided me through the entire process and ensured that all my inquiries were addressed promptly and effectively. I truly appreciate her dedication and support in resolving my issue.
Thank you, Nica, for your outstanding service! I highly recommend her and the team to anyone needing assistance.
Date of experience: September 25, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Nice 30 days of storage free of charge
Vast choice of shipping options
Amazing help desk: I need to thank Jane who recently solved quickly and effectively an issue
Date of experience: September 21, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
This process was my first experience with having something purchased outside the US sent to me and it was an exceptional one. Honey was very informative and helpful throughout and gave me some of the best customer service I have ever had.
I can say for certainty that not only will I definitely us it again with any future purchases I will also highly recommend this service to anyone who asks.
Date of experience: August 17, 2024
This was my first experience using Forwad2me and I am beyond impressed with the quality of the process. Honey was very responsive to my questions and emails and took care of the details of my shipment with not only quick responses but professionalism. I will certainly recommend Forward2me to anyone needing their services. Thank you so much for making this process as easy as possible!
Date of experience: August 14, 2024
I've been communicating with Joyce through email for a while now and anytime I have a question she is very helpful, kind, and is able to provide clear answers. I really have appreciated help with using forward2me.
Date of experience: August 30, 2024
Many thanks for the 5 star review for Joyce❤️
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.
Thanks for all your help and Information.
Date of experience: October 14, 2024
Many thanks for the 5 star review. 😊
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Thank you for your feedback regarding the shipping cost for your trinket box and jewellery box.
Even small items like these can impact shipping costs, especially if they require special handling or packaging. The dimensions and weight of the package are key factors that couriers use to determine rates.
Shipping costs are generally calculated based on the amount of space your shipment occupies, rather than its actual weight. This is known as the volumetric weight. All major couriers (e.g., DHL, TNT) use this measurement to calculate shipping prices. However, if the actual weight of the package is higher than its volumetric weight, the shipping price will be calculated based on the actual weight instead.
In your case, the volumetric weight of your shipment was higher than its actual weight, so the shipping fees were calculated using the volumetric weight, which led to the increased cost.
We truly want to continue providing you with the best possible service. If you’d like to discuss this further or explore alternative shipping options, I’m happy to assist.
Many thanks,
Customer Satisfaction Team