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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
- They are cheap
- They combine and ship fast
- They do not ruin your collector stuff
- Customer care is top notch (Joyce this is for you!)
Date of experience: July 15, 2024
I accidentally sent DHL labels that had already been used in Ireland to the UK warehouse to return packages to Harrods. (These labels were already used in Ireland to send packages back to Harrods). DHL said that these labels would not have been able to be scanned twice. So they would not have picked up the packages from the UK warehouse. It was my mistake to send the incorrect labels, I admit that. But Forward2Me keeps telling me that the packages were delivered and to contact Harrods. Yes! The packages were picked up and delivered from Ireland. You can clearly see that on the DHL tracking. The packages were NOT picked up in the UK. This has been going on for 4 weeks! And about 20 emails back and forth. If they can't find the packages, let me know. But don't keep telling me they were delivered. If you started looking for the packages when I first contact you 4 weeks ago, you might have found them. Now I'm out HUNDREDS of pounds. Not helpful
Date of experience: June 8, 2024
Hi Kristen,
We sincerely apologize for the inconvenience and frustration you have experienced.
We understand that you accidentally sent previously used DHL labels from Ireland to our UK warehouse. We will immediately initiate a thorough investigation. We appreciate your patience and understanding.
Many thanks,
Forward2me
Accidentally sent DHL labels that had already been used in Ireland to the UK warehouse to return packages to Harrods. (These labels were already used in Ireland to send packages back to Harrods). DHL said that these labels would not have been able to be scanned twice. So they would not have picked up the packages from the UK warehouse. It was my mistake to send the incorrect labels, I admit that. But Forward2Me keeps telling me that the packages were delivered and to contact Harrods. Yes! The packages were picked up and delivered from Ireland. You can clearly see that on the DHL tracking. The packages were NOT picked up in the UK. This has been going on for 4 weeks! And about 20 emails back and forth. If the can't find the packages, let me know. But don't keep telling me they were delivered. If you started looking for the packages when I first contact you 4 weeks ago, you might have found them. Now I'm out HUNDREDS of pounds. Not helpful
Date of experience: December 12, 2022
Once my order arrived at forward2me it was dispatched to me the following day. Was very pleased with the turn around, will definitely use this service again.
Date of experience: June 18, 2024
The customer service rep Regilyn at ******* York House, Preston Lancashire in the United Kingdom was extremely helpful, detailed & fast acting throughout the entire process.
Date of experience: July 10, 2024
Many thanks for the 5 star review for Regilyn❤️
A huge thanks to Joyce for helping me with what seemed to be an impossible situation! The speedy reply and service I received was just amazing. Thank you for the best experience a new customer could receive.
Date of experience: May 30, 2024
Many thanks for the 5 star review for Joyce❤️
Shipping a bit expensive, but it is great to have an option
Date of experience: August 14, 2024
Hi Fernando,
Thanks for your feedback!
When shipping a pair of shoes in a box, it's important to understand how shipping costs are determined. Typically, shipping costs are calculated based on the space your shipment occupies, known as volumetric weight, rather than just the actual weight of the package.
For example, major couriers like DHL and FedEx use volumetric weight to set their shipping prices. This means that even if your package is lightweight, the cost could be higher if the package takes up more space. Conversely, if the actual weight exceeds the volumetric weight, the shipping cost is calculated based on the actual weight.
In the case of the shoes you shipped, the volumetric weight was higher than the actual weight of 0.86 kg. Specifically, the volumetric weight was calculated based on dimensions of 37x27x14 cm, which translates to 2.80 kg. As a result, the shipping fees were determined based on this higher volumetric weight.
Understanding these factors can help you better anticipate shipping costs and plan accordingly.
Many thanks,
Forward2me
I have a conversation with forward2me costumer, his name is Joyce. He was so professional, he answered all my questions and he really helped me.
Date of experience: July 11, 2024
Many thanks for the 5 star review for Joyce❤️
I recently had a challenging shipment and Regilyn from Forward2me went above and beyond to help me resolve the issues. They were incredibly helpful and everything went smoothly in the end. Absolutely recommend Forward2me, especially if you get Regilyn assisting you! 200% thumbs up!
Date of experience: June 4, 2024
Many thanks for the 5 star review for Regilyn❤️
Thank you Nica for all the assistance.
Forward2me Limited | York House, Green Lane West, Preston, PR3 1NJ, United Kingdom
Company No. *******
Date of experience: July 3, 2024
Many thanks for the 5 star review for Nica❤️
Chatted with REGILYN at Forward 2 me about shipping from Czech via Germany. She answered all my question was very helpful on helping me make choosing what to do
Date of experience: July 5, 2024
Many thanks for the 5 star review for Regilyn❤️
The service was really good, quick order Registration also quick shipping out of the warehouse
Date of experience: August 8, 2024
This was the first time I have shipped anything from the USA to the UK and the experience was very positive. When I had queries my customer service agent, Julie, was quick to reply with information and had taken the time to include screenshots of the website. I appreciated that, and it gave me confidence that my package was in safe hands with forward2me.
Just to note that USPS only provide tracking up to the moment they hand your package over to their own local delivery depot, but DHL, UPS and FedEx will provide tracking all the way to the forward2me facility.
Date of experience: June 17, 2024
Many thanks for the 5 star review for Julie❤️
Honey handled my related issue for a minute. They have good service and a good support team.
Date of experience: August 2, 2024
Many thanks for the 5 star review for Honey.
Excellent service and quick response and I thank Joyce for her help.
Date of experience: August 2, 2024
Many thanks for the 5 star review for Joyce❤️
Package sent to their German address, notification received immediately, forwarded the next
Day.
Date of experience: August 2, 2024
Hi Servaas,
Thank you for your wonderful feedback! We're happy to hear that even after eight years, you still find our service flawless. It's great to know that your package was promptly processed and forwarded from our German address. Your satisfaction means the world to us, and we look forward to continuing to provide you with exceptional service. If you need any assistance, don't hesitate to reach out!
Many thanks,
Forward2me
First time using the service and had some questions Regilyn from the German warehouse was very helpful and prompt in explaining and showing me! Highly recommend them as a forwarding service!
Date of experience: June 18, 2024
Many thanks for the 5 star review for Regilyn❤️
It's very happy to go through Forward2Me, hope can get my goods from you.
Date of experience: July 31, 2024
Many thanks for the 5 star review. 😊
I ONLY use this forwarding place. I like there responsiveness to communication and emails. I had an item missing, sent picture of my order from the retailer, described the item and provided pictures of delivery and they located it. I'm very happy with their service and the service Kat has provided to me. I do recommend this company. Just pay attention to your orders and provide details you need they genuinely want to work with you and make it right!
Date of experience: May 23, 2024
Thank you for your wonderful feedback! We're glad to hear that Kat's service has been exemplary.It's great to know that we were able to locate your missing item promptly after you provided the necessary details. Many thanks!
Jane managed to help and feel safe about my experience with your warehouses and provided every detail I needed
Date of experience: June 26, 2024
Many thanks for the 5 star review for Jane❤️
Jane always helps me a lot and makes thing easy & clear :)
Date of experience: July 30, 2024
Many thanks for the 5 star review for Jane❤️
I love online shopping 😅 I used to buy things online, recently I found this company who can provide you with address in different countries so you can take the advantage of discounts and exploring some different items
Their prices are reasonable and the customer service are very good specially (Julie) she helped me alot
Simply
I love forward2me company 💕
Date of experience: May 28, 2024
Hi Passant, I'm glad you've found an online shopping solution that works so well for you. We’re especially pleased to hear that Julie provided you with excellent customer service. We’ll make sure to pass along your kind words to her.😊
Það var búið að mæla með því að ég notaði þetta fyritæki sem milligönguaðila fra Bandaríkjunum til Íslands og gerði ég það með mjög góðum árangri. Joyce í þjónustuverinu aðstoðaði mig framúrskarandi vel.
Date of experience: August 19, 2024
Many thanks for the 5 star review for Joyce❤️
Very fast shipping,and low shipping costs. Would like to take it once again.Thank you!
Date of experience: July 28, 2024
Many thanks for the 5 star review. 😊
Excellent service and best support from Joyce the best assistant ever who made my day going great again. Thanks Joyce I really appreciate it from the bottom of my heart.
Date of experience: June 14, 2024
Many thanks for the 5 star review for Joyce❤️
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Many thanks for the 5 star review for Joyce❤️