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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
This is the second time I have been in contact with Jane.
She provides very efficient and pleasant assistance, answering all my questions and guiding me well through the various actions I needed to take.
Date of experience: May 17, 2024
Excellent service provided by agents Joyce, Honey and Kat
The entire process became easier with their coordination.
The experience was very good.
The website has a very good user interface.
Smooth and efficient service from start to finish
The UK delivery address worked perfectly when ordering from a UK-only supplier.
The order arrived in good condition to 9020-330 Madeira Island, Portugal
I recommend Forward2Me for parcel transportation.
Date of experience: May 24, 2024
Many thanks for the 5 star review for Joyce, Honey and Kat. ❤️
Primeira utilização e recomendo
Excelente suporte da KAT e organização das encomendas no Warehouse Wilmington USA.
A espera de receber 3 encomendas para Angola, atualizo para 5 estrelas tão logo receber.
Date of experience: July 19, 2024
Many thanks for the 4 star review. 😊
The transport & duties cost more than the product and I was not advised before ordering. The shipping costs were triple other shippers.
Date of experience: June 27, 2024
Hi Ahmedzaki,
Thanks for the feedback.
I see that you have shipped from our Germany warehouse and the actual weight of your shipment is 40.48 kg.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. Please check this FAQ link here https://forward2me.zendesk.com/hc/en-gb/articles/360013950960-What-is-volumetric-weight-and-how-will-it-affect-me?
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Kind Regards,
Forward2me
Ich habe schon öfter über Lieferdienste in Nicht-EU-Ländern bestellt, doch es war nie so kompliziert wie bei forward2me. Ich hatte einen Adventskalender bestellt und jedes einzelne Teil wurde analysiert und jeden Tag gab es ein anderes Problem. Das habe ich noch nie erlebt und vor allem habe ich keine genaue Erklärung erhalten was genau das Problem ist. Auf meine Fragen kamen immer nur Standart-Antworten. Am Ende war der Versand plötzlich doppelt so hoch wie ursprünglich berechnet und dadurch, dass alle Produkte einzeln gelistet waren musste ich dem Zoll eine extra Gebühr von 50€ zahlen.
Date of experience: October 4, 2024
Hi Nina,
Thank you for your feedback. I understand your concerns about providing detailed package descriptions. Due to the Import Control System 2 (ICS2), which is the latest phase of the EU's pre-arrival safety and security system, we are required to collect comprehensive data about all goods entering or transiting the EU. ICS2 helps ensure the safety of the EU's single market by improving customs security measures, making customs processes smoother for global trade.
For any shipments transiting via or destined for the EU, even if the final destination is outside the EU, it is mandatory to upload detailed invoices or proof of purchase from the retailer. These documents confirm the package contents and are crucial for the efficient processing of your shipment.
Should the shipment arrive at EU or UK customs with incomplete or poor-quality descriptions, it may be refused, which would delay clearance. Additionally, we could face penalties for failing to meet these regulatory requirements. Providing clear, complete shipment details ensures your package moves swiftly through customs, enhancing safety and security while avoiding potential delays or penalties.
Currently, we offer nine different shipping options from the UK to Germany, including services from DPD, UPS, FedEx, and DHL. Each of these services has restrictions on what can be shipped, including limitations on value, size, weight, or the type of goods.
Unfortunately, your shipment contained a type of Dangerous Goods. While it may seem confusing since you were only sending hair care products, we are obligated to adhere to these regulations. At Forward2me, we are fully qualified to handle Dangerous Goods from all our locations, but many courier services do not allow such items due to the additional requirements for special packaging, handling, and paperwork. This is why you currently see only one shipping option available for that type of goods from the UK to Germany.
I understand that the shipping price is high, but unfortunately, this is beyond our control. Cheaper services often have the most restrictions, including prohibiting Dangerous Goods, which helps them keep costs down. Additionally, handling Dangerous Goods incurs significant extra fees. At Forward2me, we do not add any extra charg, we simply pass those fees on from the courier.
This situation is frustrating for us at Forward2me as well, but I want to assure you that we are continuously urging couriers to lower these fees and are actively working to provide more shipping options in all scenarios.
I hope you find this information helpful, and if you would like to discuss it further, please reach out to our customer team.
This was my first time purchasing an item and getting it delivered to forward2me warehouse. Joyce was very helpful and patient with me. Assisted me with all my questions. Really thankful.
Date of experience: June 12, 2024
Many thanks for the 5 star review for Joyce❤️
Regilyn was excellent. We were live chatting and the connection was lost. 10 minutes later I got a phone call and she explained everything clearly! Excellent service. UK location.
Date of experience: June 10, 2024
Many thanks for the 5 star review for Regilyn❤️
Their customer support was top notch. Jane was quick to anwer any questions i had and their processes are transparent.
My parcel had items that cant be shipped. So i cntacted customer service about this and Jane had an answer to all my questions and options to deal with the items.
On the other hand, while i was still using MY US and i had items that cant be shipped, all their customer service did was repeat that same few lines "We will review and get back to you" "Our team advised this this this" but not provide any actual helpful solution
By no means am i writing this as a bad review for MY US, thatll be done soon, but just a comparison on my experiences and how forward2me is doing a superb job.
Not to mention their website's user interface is very easy to navigate and information is laid out nicely.
For example, when i received packages, the tracking numbers were all clearly visible on their webste. This made is very convenient for me to track what items have arrived. But when using MY US, very often they did not input the correct tracking number. Alot of times, it was random numbers and letters, if not there was no tracking number or sender details at all. Just "Your parcel has arrived." What parcel? From Where? This made it a real pain to track parcels to be shippedunder MY US, But forward2me has made this process such a breeze
Another thing that i appreciate was the speed of service. Almost always, when the tracking details from the courier shows that my parcel is delivered, i will receive a notification from forward2me that a parcel has arrived. But when using MY US, it usually takes 2-3 days for the parcel to be updated in their system after the courier has notified that the parcel has been delivered. Again this really helps with tracking which of my parcels are where
Lastly, they have a great selection of couriers to choose from when shipping parcels sending items out from their warehouse. Their prices are affordable as well.
All these to say i think forward2me is a superb courier and honestly God sent. They definitely deserve all the good reviews that they have and PLEASE never use MY US
Date of experience: July 16, 2024
Hi Javier,
Thank you for your detailed feedback!
We're glad that Jane was able to provide clear answers and options for handling your restricted items.
It's fantastic to hear that you find our website user-friendly and that the tracking information is clear and accurate. We understand the frustration of missing or incorrect tracking details, and we're pleased that our system has made tracking your parcels a breeze.
Thank you for choosing forward2me and for your kind words.
Forward2me
Had ordered an item via the personal shopper a month ago and was told that the item had been despatched. I was lucky to come across Jane in customer service, who confirmed that the retailer could no longer deliver the item and she refunded my card as well. Jane followed up my case and came back to me with the necessary information and also did the refund as well. She was very professional
Date of experience: May 20, 2024
Hi Lovelina,
Thank you for your feedback! We're glad to hear that Jane was able to assist you effectively. It's unfortunate that the retailer could no longer deliver the item, but we're pleased Jane ensured your refund was processed promptly and kept you informed throughout the process.
Uses this type of service for the first time. Everything worked out has it should.
Really good tracking.
Will most likely use again when on need of a service like this.
Date of experience: June 4, 2024
Good price, great customer service, fast package delivery
Date of experience: July 23, 2024
Many thanks for the 5 star review. 😊
Joyce, from the USA warehouse, has been responsive and has helped. I will recommend forward2me.
Date of experience: July 18, 2024
Many thanks for the 4 star review. 😊
Excellent service.
This is not my first experience with forward2me. Their process is thorough and attentive. Customer support, in particular Aimee at the Lancashire warehouse, was very, very helpful in processing my last package. Thank you, Aimee!
Date of experience: May 18, 2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you have had positive experiences with our services, and we greatly appreciate your continued trust in forward2me.❤️
I'm very thankful for this service. Very fast shipping, always without problems. Thank you :)
Date of experience: July 16, 2024
Many thanks for the 5 star review. 😊
I am very satisfied with the support provided by Forward2Me to get my packages from the UK delivered to me in continental Europe. The service was efficient and stress free. Joyce and Nica were particularly helpful in answering all my questions and provided excellent customer service.
Date of experience: May 23, 2024
Many thanks for the 5 star review for Nica and Joyce.❤️
Joyce and Nica have made this entire experience so easy for me! They have been both kind and helpful, and most of all so patient with me and my requests! Also, they've been so fast with everything, it only took a day and a half to do everything. Would definitely recommend!
Date of experience: May 24, 2024
Many thanks for the 5 star review for Nica and Joyce❤️
I had an issue with a damaged shipment and JOYCE was very helpful in walking me through the claims process.
Warehouse location:
Forward2me Limited | York House, Green Lane West, Preston, PR3 1NJ, United Kingdom
Date of experience: June 14, 2024
Many thanks for the 5 star review for Joyce❤️
I'm a happy customer of Forward2Me for about 2 years now - maybe over twenty shipments by now. F2Me solves a common problem I run into (as a collector of rare items, as opposed to someone buying new consumer good / fashions / electronics etc). Some private sellers will not ship internationally - I've noticed this particularly in Germany but also fairly commonly in the US, so I would not be able to buy without a local middleman.
For these situations I've used Forward2Me any number of times and the combination of the local country address reassures the sellers - and the ability to choose your inbound freight carriers is handy. I use DHL inbound from Germany or UPS from the United States and it operates like clockwork.
The F2Me team respond to email-based queries and have good support. I sometimes have to ask for special / extra padding around vintage tape recorders and such and they are responsive with this.
I've noticed that some other reviews of (freight forwarders in general not just F2Me) have questioned / complained sometimes about a higher freight cost. I'd point out you are not getting a "raw transport product" - you are getting a secure storage / forwarding solution on top of freight and a bunch of people helping you solve a problem. For my own perspective that's worth it to me to solve my unique challenge.
Hope this review is helpful to others
Date of experience: June 4, 2024
Hi Michael,
We appreciate your feedback on how our services have helped you solve a common problem in your line of work as a collector of rare items.
We also appreciate your kind words about our team's responsiveness to your queries and requests. We understand that special care may be required for certain items, and we're always happy to accommodate your needs.
Our service is designed to provide a secure and reliable solution for international shipping, which includes storage, handling, and forwarding of your items. We're glad that our customers recognize the value we bring to the table.
We hope that your review will be helpful to others who may be facing similar challenges.
Many thanks,
Forward2me
Joyce was excellent. Quickly responds and solved my issue.
USA warehouse
Date of experience: July 19, 2024
Many thanks for the 5 star review for Joyce❤️
The service is great and really go out of their way to help you receive your goods. I had a great experience so far and can recommend it!
Date of experience: June 17, 2024
Many thanks for the 5 star review for Nica❤️
Super reliable and professional service. Highly recommend Forward2Me!
Date of experience: July 17, 2024
Thank you for your positive review for us! We appreciate your business with us!
Jane from Forward2me UK helped me when I needed. She was very kind and patient. She solved my shipping problem.
Date of experience: June 16, 2024
Many thanks for the 5 star review for Jane❤️
Thank you very much for helping me so patiently after my misunderstanding
Date of experience: July 17, 2024
I am a regular customer of Forward2me and are very satisfied with their service. Usually, it is easy to use and the shipping cost are very competitive. Their customer service is very friendly and usually answers quickly. And if problems occur, they are keen to solve them. For me, this is the best forwarding service that I have tried so far.
Date of experience: May 14, 2024
Hi Christian,
We greatly appreciate your loyalty as a regular customer and are delighted to know that you are generally very satisfied with our service.
It appears you frequently ship alcohol to Denmark. We have now automated the repacking and shipping process for alcohol shipments with our services.
Please note that customers no longer need to contact our Customer Experience team to request repacking, as we have automated this process for several countries. Moving forward, please continue to request combine and repack instead of using the contact form to avoid delays and incur any storage charges.
Thank you for your patience and understanding. If you have any further concerns or need assistance with anything else, please do not hesitate to reach out to us.
Best regards,
Forward2me
Really not much to say. You delivered on everything that you advertise on your company website.
The timely, and above average customer service, is second to none.
Date of experience: June 2, 2024
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane.❤️