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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
I placed my shipping request w/combine & repack but forgot to ask for shoes to be kept in their original boxes. But Joyce & Tracy at customer service got it right for me! :))
Date of experience: May 22, 2024
Since Brexit it's always difficult to bring goods from UK to Germany and unfortunately it's extremely expensive: For example a bottle of whisky with a Price from 70 GBP in UK causes costs to the amount of 139 EUR (116 GBP) because I've to pay double duties: UK and GERMAN VAT and alc. TAX! It's not possible to receive goods on a "Duty free" way. When you receive alcoholic goods it's always neccessary to repack, which further rises the costs! Besides these issues the service of forward2me is absolutely great: The automated communication on any step of the shipment process works easy, quick and exellent. It's easy to understand what I've to do to advance the process. So the duration of the delivery was quite short and the goods had been repacked perfect.
I'm very satisfied with forward2me but my wish would be, that they will offer a "Duty Free"- solution.
Gunther
Date of experience: June 4, 2024
Hi Gunther,
We truly appreciate your understanding of the challenges posed by Brexit and the associated increase in costs for importing goods from the UK to Germany. We understand that the double duties and taxes can significantly impact the overall cost of your purchases, especially for items such as alcohol.
Regretfully, since the destination country levies these fees, we are unable to offer any duty-free options.
However, as a new feature available to customers shipping exclusively with DHL services, you can choose to purchase delivery duty paid services with our services.
If you have any further suggestions or feedback, please don't hesitate to let us know.
Many thanks,
Forward2me
I've used their service a while ago and it was very satisfactory, recently I contacted them for some questions and the response of the person in charge (Regilyn) was quick and clear.
Date of experience: May 22, 2024
Many thanks for the 5 star review for Regilyn❤️
I had no problems with the shipping and repacking of the stuff
Everything came super fast 🙏🏽
Date of experience: June 26, 2024
Fantastic service. They didn't answer my call the first time and I asked them to call me back. Regilyn called me back was super friendly, helpful and efficient. She solved my problem right away. Very satisfied with the service and highly recommend.
Date of experience: May 6, 2024
Hi Anabela,
That's wonderful to hear! 💖 Thank you for sharing your experience with us.We're happy that Regilyn could assist you promptly and efficiently. Many thanks!
Easy to sign on, no subscription fees, calculator is accurate to what I paid to ship and chosen shipping was very fast and easy to dral with import taxes.
Date of experience: May 25, 2024
Really good price and service happy experience from many years.
Date of experience: June 28, 2024
Customer service is great. JOYCE was very helpful and responded very quickly.
Date of experience: June 27, 2024
Many thanks for the 5 star review for Joyce❤️
Forward to me made it possible to acquire several hard to find items. The ease to ship to and from was perfectly handled. Also, the excellent repacking service saved me money.
Date of experience: May 24, 2024
Great service! Very happy with the service.Arrived on time and was well packed.
Date of experience: June 26, 2024
The customer service assistant, Kat who is based in the UK, was extremely helpful and professional. She went out of her way to give me advice about shipping my parcel from Europe to the UK. An excellent service!
Date of experience: April 24, 2024
Hi Denise,
Many thanks for the 5 star review for Kat!
Réponse rapide
JOYCE ET TRÈS EFFICACE DANS LES ÉCHANGES DEMANDE DE RENSEIGNEMENTS.
TRÈS PROFESSIONNELLE.
UN GRAND MERCI.
JE RECOMMANDE VIVEMENT forward2me.
Date of experience: October 2, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Information regarding the importer required by US customs was missing from our package documentation. Seems like Forward2Me should be aware of this and proactively provide it. Additionally customer service by email is too slow due to time differences etc. The option to converse by phone would make things faster.
Date of experience: April 19, 2024
Hi Patricia,
We sincerely apologize for the oversight regarding the missing importer information in your package documentation. We'll definitely review our processes to ensure such crucial details are provided accurately in the future.
Regarding your feedback on customer service, we understand the frustration with email communication, especially considering time zone differences, we are small team of customer service.
We're committed to improving our processes and communication channels to better serve you in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Always efficient, punctual and helpful, really the best service.
Date of experience: June 23, 2024
Excellent experience. Their packages are very well packaged. Price is fair enough. Customer service on the top level. I'm using this mailbox for around 7 years, no single issue.
Date of experience: May 17, 2024
Thank you so much for your wonderful feedback! We are delightened to hear about your excellent experience with our services over the past 7 years. It's fantastic to know that you find our packages well-packaged, our pricing fair, and our customer service top-notch.❤️
Miss Jane is doing an excellent job by guiding me through the process to ship my goods.
Thank you for your professionalism and patience that requires your job. Honestly! Good job. 👍
Date of experience: May 7, 2024
Hi Hosue,
Thank you so much for your kind words! We're happy to hear that Jane provided you with excellent guidance and assistance throughout the shipping process. Thank you for sharing your experience with us.💖
Forward2Me was fast and hassle free, really exceeded expectations. I'm a nervous buyer, but Forward2Me took great care and did not let me down. I've used a couple of times now to ship to USA and extremely happy.
Date of experience: April 20, 2024
Hi Anthony,
Many thanks for the 5 star review!
Got a parcel forwarded to the UK to US, the entire experience was perfect. You can combine packages for a smaller shipping fee, if you are getting multiple. They also log every item in your parcel for your viewing so you can make sure everything you ordered is there. After being combined everything was really well packed and arrived quickly! Would use this service again 10/10
Date of experience: April 17, 2024
I used this platform to transport to China, and their service gave me confidence. I would like to thank Jane and Honey for their continuous follow-up. I received the goods in 7 days and I am very satisfied!
Date of experience: April 25, 2024
Hi Linqiang,
Many thanks for the 5 star review for Jane and Honey!
Was unable to ship out of the US but a way was found for my items to be delivered to friends for me to pick up when on holidays in a months time, Jane from customer service help me through this situalion.
Date of experience: April 30, 2024
Hi Anthony,
Many thanks for the 5 star review for Jane!
The service offered by Forward2Me is absolutely useful and efficient - but quite expensive.
Date of experience: June 20, 2024
Hi Martin,
Thanks for the 4 star review.
We understand you have placed an order for alcohol from our UK warehouse. At this time, we are only authorized to ship alcohol using DHL.
The shipping cost is calculated based on the actual weight of your order, which is 3.62 kg.
We are continously improving our services. Thank you for your understanding.
Best regards,
Forward2me
I'm so happy to deal with such company re-shipping to any country around the world. They got fast response in what's-up app for any inquiries regard your shipment👌.
I would thank JOYCE from York HouseGreen Lane West PRESTON which answered all my questions.Now I'm waiting them to make my shipment ready to be sent to me.
Date of experience: May 3, 2024
Hi AR,
Many thanks for the 5 star review for Joyce!
Fast delivery from Germany. I will use this again!
Date of experience: June 18, 2024
This was my first time using a forwarding service, and I was a little nervous about how it would work. But it's been great, and I'm really pleased! I do think their website could be a little more straightforward and easier to into use (it's quite confusing at first!), but once I did it a few times, it was much easier. I highly recommend Foward2Me!
Date of experience: April 22, 2024
Hi Stacie,
Many thanks for the 5 star review!
Took care of any issue I had with package and had great communication when contacting me. Super helpful! Will use again for sure
Date of experience: May 16, 2024
Hi Fernando,
Thanks for the 5 star review, we appreciate your feedback. Many thanks!
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Many thanks for the 5 star review for Joyce and Tracy.❤️