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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Jane has been so helpful in attending my query and she made me to feel I'm part of Forward2me. She really deserve five star today.
I recommend Forward2me to anyone in the world to ship through their convenient strategic warehouses.
Date of experience: April 13, 2024
I used this service from UK to Croatia before, and now star to use German Warehouse too.
Even one of my Package was lost, they found it very fast. Delivery from Germany after combine and repack comes very reasonable and Parcel comes very fast.
Totally recommended service.
Best regards
Darko
Date of experience: April 22, 2024
Hi Darko,
Many thanks for the 5 star review!
The shipping price is good, and the option to combine packages removing the outer box, all together in one box is cool. Occasionally there have been problems like mislaid parcels, however the customer service department do their best to resolve any issues. So, overall, I would recommend them.
Date of experience: April 4, 2024
Although my experience hasn't been very smooth at first (high delivery cost as a deodorant in my order counter as "a dangerous good"), the customer service has been exceptionally quick and responsive.
Date of experience: April 9, 2024
Great assistance from the site, Special thanks to Joyce for help & fast respond.
Date of experience: June 13, 2024
Many thanks for the 5 star review for Joyce❤️
My arrangement and shipping experience with F2M was really perfect. Really recommended.
I think the user interface on the website can be better, but ultimately that didn't affect my level of satisfaction.
Date of experience: April 12, 2024
Hi Philip,
Thanks for the feedback.
We're delighted to hear that your arrangement and shipping experience went smoothly and met your expectations.
If you have any specific suggestions on how we can enhance the user interface, please feel free to share them with us. We're always eager to hear from our customers and strive to make your experience even better.
Many thanks,
Forward2me
I am very grateful to Kat for the easy-to-understand instructions on how to use it. Thank you very much.
Date of experience: May 23, 2024
Many thanks for the 5 star review for Kat❤️
Great customer services, Honey was helpful and kind, she solved my issue and answered to the email fast!
Thank you
Date of experience: May 13, 2024
Many thanks for the 5 star review for Honey. ❤️
I can confidently say that the customer service I received from Joyce was unparalleled. The service representative not only resolved my issue promptly but also communicated effectively throughout the process. Truly exceptional!
Date of experience: April 10, 2024
Hi Alona,
Many thanks for the 5 star review for Joyce!
I've used the service three times to forward items from UK storage to my address in Brazil, and the experience it was always fast and efficient. I prefer to use DHL as a courier. The packages were carefully packed, and whenever I needed support or had questions, they responded quickly and accurately. I highly recommend it.
Date of experience: April 6, 2024
Hi Andrea,
Thanks for the feedback.
It's fantastic to hear that you've had consistently fast and efficient service with DHL for forwarding items from the UK to Brazil using our services.
If you ever need assistance with shipping or anything else in the future, feel free to reach out.
Many thanks,
Forward2me
The set up and forwarding process was straightforward and went smoothly. Very easy to use.
I had an issue with my requsest to repackage / optomise my parcel, but customer service quickly reached out and made it right, and explained how to improve this step in the future. Thank you!
Date of experience: April 17, 2024
Used Forward2Me for a laptop recently. If you order photos, the procedure is clumsy. First they open the package after arrival. Then you can order photos. Then they open the package again to take the photos, which could delay the procedure by about a day. This seems unnecessary to me, I should be able to ask for photos in advance, so that the package is opened only once.
Otherwise I'm very satisfied, great service.
Date of experience: April 10, 2024
Hi Petar,
Thanks for the feedback.
Thank you for sharing your experience with us. We apologize for any inconvenience caused by our current procedure for ordering photos. I understand the process to minimize delays.
We will certainly take your suggestion into consideration and explore options for allowing customers to request photos in advance, ensuring that packages are opened only once.
Please feel free to reach out if you have any further suggestions or if there's anything else we can assist you with. We appreciate your business and your feedback as we strive to continually improve our services.
Many thanks,
Forward2me
Honey at the Germany warehouse was extremely helpful
Date of experience: June 8, 2024
"JOYCE and NICA," were super helpful and quick to respond awesome experience. Germany warehouse.
Date of experience: May 25, 2024
Been professional and polite so far, can't wait to get my package forwarded.
Date of experience: June 8, 2024
101% thank you so much for your help & patience with my issue
Date of experience: June 8, 2024
Rec'd package in timely manner, assistance and communication were great.
Date of experience: June 6, 2024
I ordered a package from uk to Canada.
I found that it took so long from when the package arrived at their warehouse to when I was able to request the package be forwarded to me - it was about 2/3 weeks. The package was a gift and it arrived too late unfortunately. Also I was only given one shipping option which was 89pounds which was over 200 Canadian. I also had to contact them several time to find out what was happening. They said they needed to wait a few weeks to see if there were any import fees from the original sender (it was an ores from the uk to the uk warehouse so not sure why the delay - there wouldn't be any charges since it wasn't imported). They also had to open the shipment and list the items individually which I then had to go in and specify what each item costs, then they had to repackage everything which seems like a waste of time. Unless they have some strange mail forwarding laws, they have a lot of room for improvement.
I have used other services such as shippsy which do much faster - only a day or two after they receive your item you can go in and pay a reasonable Canada post price to have it forwarded to you (around 10-20$ cad). They have an option to upload you invoice and that has all pricing info etc they need. Overall much smoother experience.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2024
Hi Jennifer,
Thanks for the feedback.
We understand that you ordered an item from Spain, which was shipped via UPS to our UK warehouse. Unfortunately, we do not have control over the delivery timeline of incoming goods to our warehouse. It is the responsibility of the seller or sender to ensure timely delivery to our facility. Packages coming from outside the UK may incur additional import duties. Therefore, we must hold these packages to ensure all fees are paid upfront before they can be released.
We do avised all customer if they are ordering goods in the EU, it would be best to use our Germany warehouse instead of the UK Warehouse to ensure that no payment of duties would incur. The requirement to open, list, and repackage items individually is part of our current process to comply with shipping regulations and ensure accurate declarations. However, we acknowledge that this process can be time-consuming and are exploring ways to make it more efficient.
We also noticed that you are shipping perfumes and they are classed as dangerous goods for shipping and we are only approved for shipping with DHL with additional surcharges. This surcharge is applied by DHL and we have no control over this fee. For a list of DHL surcharges please visit their website; http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html
Kind regards,
Forward2me
I had 29 orders shipped to Forward2Me within a 31 day period without incident. Most places purchased from would not ship to the US hence the reason for using a reshipper. So, after doing the math, it made sense to have numerous orders repacked and shipped from there to here. The only thing I learned at the end was to keep the value below 800 dollars to avoid an additional customs charge. Shipping from Forward2Me was amazingly smooth and fast. In the end, service, shipping costs, plus customs came to about what it would cost without using a reshipper but I was able to purchase what I couldn't and the process was easier.
Date of experience: April 16, 2024
Hi Doug,
Thanks for the feedback.
I'm glad to hear that the shipping process was smooth and fast for you.
If you have any further feedback or questions, feel free to share!
Many thanks,
Forward2me
Seriously I have nothing bad to say about Forward2me. I wish I knew about them before! For a long time I've been wanting to buy from this Japanese small business website. It's a japanese girl that makes very limited quantity items and very rare one of a kind. I could never buy from her website because she only ships to japan. Then one day I googled how to buy from japan and ship to Uk! Everything with Forward2me has been so easy! As soon as they receive my parcel they let me know straight away and they ship it to me same day or the day after, and depending the shipping option you choose the parcel gets to your home so quickly is actually insane. I think i choose the 3 day delivery and UPS delivery it so fast with tracking updates and everything^_^ Consolidating items is the best option for cheaper shipping. I love Forward2me and I will use it forever^_^
Date of experience: April 5, 2024
Hi Agustina,
Thank you so much for your wonderful feedback!
It's always our goal to make international shopping as easy and convenient as possible, and we're delighted that we could assist you in purchasing from your favorite Japanese small business website.
If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you again for choosing Forward2me!
Have used them for five separate shipments. Very pleased to be able to get items that I would not have been able to, or at a much cheaper cost by consolidating the shipping.
Date of experience: April 23, 2024
Hi David,
Many thanks for the 5 star review!
Very easy and user friendly. Will use again and I highly recommend. 💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕
Date of experience: June 3, 2024
The processing of my package was super quick. Admirable service.
Date of experience: June 4, 2024
The customer service is great and it's easy to use to receive and return shipments that can't come to our country. Thank you very much Jane.
Date of experience: May 14, 2024
Many thanks for the 5 star review for Jane❤️
This site is brilliant! Jane listens, she's bright and I enjoyed talking to her so that she could answer my questions and get everything sent on time. Thank you from the bottom of my heart Jane
Date of experience: May 13, 2024
I was looking to purchase some things from the UK but the seller didn't ship to Canada. I found forward2me and they were courteous and helpful. I shipped to my UK address and got the items repacked and shipped. Moreover; the items were perfumes and considered dangerous goods; forward2me took care of all the paperwork and shipping.
Date of experience: April 12, 2024
Hi Alexandre,
Many thanks for the 5 star review.
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Stephen,
Many thanks for the 5 star review!