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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
I had a question on the contents of one of the packages I forwarded to them and was assisted by Jane who was friendly, conscientious, and was very responsive to my inquiries. Got everything prepped and excited to get my package shipped to me!
Date of experience: April 10, 2024
Well appreciated with the service and very professional. Thank you Joyce for the service
Date of experience: June 2, 2024
Many thanks for the 5 star review for Joyce❤️
They are very helpful and professional.well appreciated with the response.
Date of experience: June 1, 2024
Regilyn was very quick and polite handling my query when my document verification had an issue. She was able to help me have a replacement document and now I can ship my packages. Thank you Regilyn and Forward2Me
Date of experience: April 8, 2024
Hi Joseph,
Many thanks for the 5 star review for Regilyn!
Fast shipping, easy to use and reasonable pricing.
Date of experience: May 29, 2024
Thanks Joyce for your professional service. Nice and quick.
Date of experience: May 29, 2024
Many thanks for the 5 star review for Joyce❤️
J'ai reçu un soutien professionnel et rassurant de la part de REGILYN, après avoir reçu un colis dont le contenu avait été endommagé.
Date of experience: September 30, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
The support was very helpful and resolved my problem so fast. Special thanks to Regilyn for helping me to find my order that wasn't't shown on the website.
Date of experience: April 23, 2024
Hi Leon,
Many thanks for the 5 star review!
Smooth transaction, valuable service, exceptional customer service.
Date of experience: October 25, 2024
Thank you very much for the 5-star review :D
The article with alcohol made things complicated and you have to contact us by email. There is potential for improvement here. Then the high postage costs from DHL spoil it; with DPD it would have been 75% cheaper.
Date of experience: March 14, 2024
Hi Rolf,
Thank you for your feedback.
We are currently working on automating the alcohol shipment process with DHL to streamline the procedure for our customers. Once this is implemented, you will no longer need to contact us via email to request repacking with DHL.
Additionally, it's important to note that DPD cannot transport alcohol shipments to EU countries after Brexit due to regulatory restrictions. This prohibition is within their network's policy.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Many thanks,
Forward2me
Joyce did a great work on helping to re-pack my bike to be sent from UK to Italy, he supported me in all the process, and answered pretty quickly. I Suggest to contact support, if needed, by WhatsApp, they answer immediatly.
By the way great service and professional, really suggested
Date of experience: March 18, 2024
Hi Enrico,
Many thanks for the 5 star review for Joyce!
Good morning,
Thank you for this experience, goods arrived on time and without any damage. Next time I will use your services again.
Have a good day
David
Date of experience: April 4, 2024
Hi David,
Many thanks for the 5 star review!
Regilyn Sevillo was very helpful in trying to find a solution for the shipment of a large and heavy item. This was my first experience with Forward2me. As advised by Regilyn it's best to consult them first prior to sending them a bulky package to find out about feasibility and shipment cost.
Date of experience: March 28, 2024
Hi Djamel,
Many thanks for the good review for regilyn assistance!
I am a new customer at your Wilmington, Delaware, site and had some difficulty dealing with the various packing and shipping options that Forward2me offers. I wrote to your customer service and and received a reply from Nica, who took the time to meticulously explain the various options to me, which was extremely helpful. Thank you Nica for your help, it is greatly appreciated!
Date of experience: March 18, 2024
Hi Ursula,
Many thanks for the 5 star review for Nica!
Great customer service. I had a communication with JOYCE from UK warehouse I got a prompt and comprehensive answers for my case.
Date of experience: May 11, 2024
Many thanks for the 5 star review for Joyce❤️
Here you get help quickly and without any problems. I had a conversation with REGILYN who helped me quickly and very constructive. This is recommended!
Date of experience: April 8, 2024
Hi Andy,
Many thanks for the 5 star review for Regilyn!
Great, Prompt, Accurate.
I found this company very helpful on getting something delivered, it arrived promptly, And, With Good Service.
Date of experience: May 5, 2024
Hi Oliver,
Thank you for taking the time to share your feedback with us! We're happy to hear that you had a positive experience with our delivery service. We appreciate your support!
I would like to express my profound gratitude to Forward2me UK for their exceptional service and unwavering dedication.
Today, it is rare to find an international parcel forwarder that stands out for its professionalism, reactivity, and ability to solve problems efficiently.
Régilyn demonstrated a willingness to anticipate and act quickly in resolving my request. All in all, my parcel arrived. I'm delighted!
Date of experience: March 6, 2024
Hello Mhoëily,
Thank you so much for your incredibly kind words and for taking the time to share your experience with us. We're thrilled to hear that you were especially impressed with the service provided by Forward2me UK and Régilyn in particular.
Our team works tirelessly to ensure that each customer receives the highest level of professionalism, responsiveness, and problem-solving expertise, so it's truly rewarding to know that we've met your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
Regilyn handled my query perfectly, keeping me informed along the way as checks in the background were completed in order to identify where my package is and properly placing it in my inbox.
Date of experience: April 8, 2024
Hi Perivoje,
Many thanks for the 5 star review for Regilyn!
Very delayed reply. In comparison, another company replied within 1 hour, but you guys replied after several days, which was already irrelevant.
Date of experience: April 15, 2024
Hi Nelly,
I apologize for any inconvenience caused by the delay in our response.
As a small team, especially during weekends, we have limited resources available for customer service. Nonetheless, we are committed to providing timely and efficient service to all our customers. Your feedback is valuable to us, and we will do our best to improve our response time within our constraints.
Thank you for your understanding. If you have any further concerns, please feel free to let us know.
Many thanks,
Forward2me
I am very pleased with the overall service extended by your Agent Jane.,,She has been very efficient and very fast response to my emails
Thanks once again Jane
Date of experience: March 22, 2024
Jane helped me to understand how I can forward packages with their company. They were very helpful in explaining everything and helping get my order sorted out fast.
Date of experience: April 3, 2024
Hi Carlos,
Many thanks for the 5 star review for Jane!
I had a problem with my customs office. With the assistance of Jane I was able to receive my parcel within a week after 2 weeks of it being held up at the customs office. She provided A+ customer services, Forward2me has won a customer with me 👏🏾
Date of experience: March 3, 2024
Hello Siphesihle,
Many thanks for your 5 star reviews to Jane!
Kind regards,
Regilyn
JOYCE guide me step by step in detail with my first purchase. The best costumer support I ever had.
Date of experience: May 9, 2024
Hi Armado,
Many thanks for the 5 star review for Joyce❤️
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Lance,
Many thanks for the 5 star review for Jane!