Forward2Me

I had an oversized parcel to freight which took a bit of organising. Regilyn at the Preston warehouse was an amazing help in getting it to me safely. She was always on hand to answer questions and was polite, helpful and professional.

I used this service for an Etsy purchase. I'm buying a lot of things for my upcoming wedding and I saw some items on Etsy that only shipped to the UK. I looked up ways to ship to the US, and foward2me looked like the safest bet. Going into it I was a bit hesitant, just because my purchases were so big. But, their customer service team did a great job assuring me that the packages were in safe hands. It only took about 5-6 days to receive my package and that's including shipping from retailer to my UK address. A little pricey but would definitely use again.

It is rare that one gets a problem solved so quickly. In my mind, my response to the solution, "exactly, that will do it". Aimee responded to my message to help sort out a confusing situation. I was not sure if the package was mine and quite frankly, the issue should not happen. Usually, a support person will ask you lots of questions. I feel exhausted that I usually say ' forget it'. Sometime, you explain the situation, the person gives you a respond as if he/she had not read any of what you wrote.

Aimee first message began by describing the situation (the packages and their content). She sort outlined two options. One option was the solution. My reaction was " that's it, I like that".
This is what I call support. So thank you Aimee.

Thanks to the customer service agent Joyce! Very helpful service. :)

Jane helped me resolve doubts so that my shipment was more appropriate to my needs, she managed different actions that allowed me to have a good resolution. I am very grateful

Forward to me is now providing many more levels of shipping, making rates more affordable for those of us wanting to do business with UK stores. It has enabled me to do much more shopping in the UK.

I've used this service twice so far. First time everything went smoothly. Second time, I had some issues BUT they were amazingly helpful. I'd like to give a shout out to Aimee of customer support, she went above and beyond to help me and I am very satisfied with the quality of their customer service.

The responses are fast, they are very helpful and understanding. I think this is the best service out of all the forwarders I've tried.

Definitely recommend it for you to try.

Great service. Keep it up. I will continue to use your services in the future.

They got the shipment and right away they informed me also they shipped it one day after I pay that it also good also it's an address in uk tax free that save money and the shipping to your destination country it's no so expensive (but not cheap either)

After having tried pretty much all the leading forwarders for many years, I am currently using only Forward2me. No need to look elsewhere - they have it all. Multiple locations in most major e-commerce countries (US, UK, Germany, Japan), competitive pricing, work with all major couriers, work fast, and even fill out the customs declaration for you (you just need to input the price). A real treat! Kudos to Regilyn from Customer Experience for assisting with the rare issue when it arises.

Easy to set and parcel was sent to me in Australia very quickly

More expensive than estimated. Reliable service. Makes shopping globally a confident experience, broadening access to designer offerings.

I had a vinyl i wanted to purchase that was only available in the condition i wanted from a seller in the UK. Found Forward2Me via Google search.
Sign up was easy. User experience was very self explanatory. Processing was quick. I got my vinyl quick and with not much delay. Very pleased with my experience

Great service to forward your parcels form UK. Customer service on top as well. Aimee responded with in few minutes and provided all necessary info regarding my questions about the process of forwarding.

Searching all over the internet for a freightforwarder, was kinda worried to be scammed. But Forward2Me delivered, and great repsonse. Thanks guys!
Recommended!

Had a few problems but customer support solved them.

I have been dealing with Forward2Me since a long time ago. They are one of the best UK Forwarders. They also have warehouses in Germany, the US, and Japan.
At last, thank you JANE for your excellent support and help in our issue. She helped till the issue was fixed.

Her assistance was really helpful and quick.
I was fully satisfied with her performance.
Thank you Jane!

All my concerns regarding my parcels sent to my US forward2me address were investigated by Girlie from Forward2me Customer Experience Team. She provided me with updates until my inquiry was totally investigated and solved. Very happy about cooperation with forward2me.

I was double checking the status of incoming package and after the time frame of repackage of two available items for shipping, which Jane kindly helped and assisted, Thank you Jane for your prompt support.

Jane and the team at forward2me were really helpful the past few days, I had a mix up with the seller I was buying from and they did all they could to help on their end. The problem was solved and I will now have the Christmas gifts I bought in time with the 2 day shipping I selected, for a very reasonable price, this along with the safety of going through a company I can trust with post makes their service one that I will use many times again in the future.

Thank you so much

I sent an email with questions regrading upcoming shipment and their statuses. Kat was super helpful and informative, and has answered all my questions. Therefore I will be very happy to use the platform again, as I know that I have customer service that I can reach out to anytime. Thanks!

I have received very fast customer support by Jane. The person I was talking with has been very friendly and understanding of my problem, and the information that I have gotten was very helpful, having solved my issue perfectly.

Everything is fine, I am from Mexico and did not have a passport. I sent them an email and they told me that just my voter ID card would be enough, in addition to a statement from any government service that has your same address.Miss Honey was the one who assisted me, from the warehouse in Germany.