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    Forward2Me

Forward2Me

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Overview

Forward2Me has a rating of 4.5 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.

  • Service
    94
  • Value
    87
  • Shipping
    84
  • Returns
    36
  • Quality
    76

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.3%
Positive
475
Neutral
10
Negative
24
View ratings trends
21
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How would you rate Forward2Me?

Reviews (1,604)

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Reviews that mention popular keywords

customer support (62) forwarding service (54) customer service (284) support team (20) german warehouse (13)
Thumbnail of user stephenc2015
California
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Our shipments came in exactly as we wished with everything in perfect condition. After placing our order we expected to wait a while for everything to arrive but we did not have to wait long at all. Within only a couple weeks our forwarded product showed up.

Date of experience: January 23, 2023

Thumbnail of user russellc517
Canada
1 review
1 helpful vote
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May 12th, 2023
Verified purchase

Tax free warehouse is misleading: duties and taxes are still payable after consolidation. DHL was the only option available at checkout for shipping which turned out to be more expensive comparable to items directly shipped from eBay uk using their global program. 40 £ paid to repackage my items: packaging materials in which my items arrived in were repurposed single ply flimsy cardboard.
On the positive note: items arrived in 3 days after placing the order.

Date of experience: April 12, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Russell.

Many thanks for your feedback.
Our Tax Free warehouse address is located in the Channel Islands- with limited infrastructure, which means the shipping prices can be a little more expensive than when shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers from our Tax Free warehouse address in Guernsey.

If the goods are low value it may be more cost effective to ship goods to the UK mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping. However if the goods are higher value it is often more cost effective to save on the retailer sales tax within the purchase price and pay the slightly higher rate for shipping from our Guernsey address with DHL Express. Combine and repack may also be an option to ensure that you receive the best possible price for shipping. Using our services enables customers to purchase goods from multiple retailers and ship them together in one shipment. Please note, Tax Free does not refer to the possible duties and taxes owing for items inbound or outbound from the Guernsey address.

For further clarification on the requirements for shipping from Tax Free warehouse please check out our 'Ask The Experts' page from our website.
https://www.forward2me.com/ask-the-experts/tax-free-shopping/ or from the Tax Free warehouse main information page https://www.forward2me.com/warehouses/british-tax-free-warehouse/
I hope this better explains the Guernsey address and the benefits our service offers.

We are committed to offering our customers the lowest prices in the industry and to ensure we continue to do this we also provide a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.

If you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)

Kind Regards

Hayley

Thumbnail of user jeffs2794
GB
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

I am very happy...i live in northern Ireland and amazon does not ship certain items to northern Ireland and forward2me was more than happy to help me with this problem. Zero complaints here, forward2me does very much provide a very useful service

Date of experience: June 16, 2023

Thumbnail of user larsf23
Sweden
2 reviews
2 helpful votes
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February 8th, 2024
Verified purchase

I registered an account and used the account address when ordering a coffee machine that the web shop did not ship outside of Germany.
A few days later I received a notification that my parcel had arrived at the Forward2me warehouse and I selected a carrier and paid. A few days later my parcel arrived in Stockholm.
Simple as that.

Date of experience: February 8, 2024

Thumbnail of user paulb4326
GB
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

At first as my parcel containd 3 items it was over £400 to ship. After asking to be split this reduced it dramatically.
My advice is simple.
Don't consolidate your items as they become bulky and twice the price to ship.
Small and single is way cheaper.
Great service and information.
Recommended 100%

Date of experience: January 5, 2023

Thumbnail of user jamesh6356
Australia
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Poor experience - underquoted initially, charged me 4kg for an item much lighter. Opened my package, demanded an invoice (even though there was one inside). Never sent any photograph. Website didn't allow currency other than pounds, I emailed them asking about this, they ignored it. I was then overcharged GST due to currency conversion.

Complained to customer service, they gaslighted me about how they photograph each item and delayed the processing of my package offering to "investigate" if I pay them more money. I declined.
Complained again, was offer d a refund on the overcharge, I agreed then they ghosted me and I never heard from them again.

After you commit to this company's service they know they've got you over a barrell and

* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping

Date of experience: March 14, 2023

Thumbnail of user hm261
Thailand
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

I have been using the service for the past year now sending multiple packages.
The ease and speed of communication from the team is the best aspect of forward2me that I find is most attractive compared to other services.

Date of experience: July 21, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi HM,

Thank you for being a valued customer and for your wonderful feedback! We truly appreciate your loyalty and trust in our service for the past year. It's fantastic to hear that you've been using forward2me to send multiple packages, and we're thrilled that you've had a positive experience.

We take great pride in providing excellent communication and efficient support to our customers, and we're delighted that this aspect of our service stands out to you.

Your feedback is essential in our mission to continuously enhance our services and cater even better to your needs.

Once again, thank you for choosing forward2me as your preferred package forwarding service. We look forward to continuing to serve you in the future and making every experience even more delightful for you.

Regilyn and the entire team at Forward2me are here to ensure your experience remains top-notch.

If you have any questions or require assistance with anything, please feel free to reach out to us anytime. We're here to help!

Best regards,

Aimee

Thumbnail of user hisokad
Algeria
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

I was unaware of many things, but thanks to customer service, I reached out to a person named Aimee, a good person with good behavior and quick response. He resolved all inquiries within a day. I am very happy

Date of experience: January 23, 2023

Thumbnail of user jacobh862
Florida
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

I had a vinyl i wanted to purchase that was only available in the condition i wanted from a seller in the UK. Found Forward2Me via Google search.
Sign up was easy. User experience was very self explanatory. Processing was quick. I got my vinyl quick and with not much delay. Very pleased with my experience

Date of experience: January 23, 2024

Thumbnail of user rockyd52
Canada
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

Had issues with my package not being found after it being shipped to the warehouse. Kat from support was amazing on hearing my concerns and helping me finding the items. The support team was very responsive!

Date of experience: March 8, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Rocky.

Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Kat.

We look forward to assisting you with shipping again very soon.

Kind regards,

Hayley

Thumbnail of user kimw1378
Australia
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

First time I've used Forward2me, and I'm very impressed. I was at a loss to try and get an order from the UK to Aus, but the process was surprisingly simple, and able to be tracked all the way. When I had a query, it was quickly and efficiently responded to by Nica in support. Brilliant service, and would recommend.

Date of experience: February 21, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Kim.

Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
I shall pass on your gratitude to them personally.

We look forward to assisting you with shipping again very soon.

Kind regards,
Hayley

Thumbnail of user carmenf281
California
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Fast and helpfull customer service - Jane was awesome in providing details about my orders. Looking forward to receiving them and continue shopping.

Date of experience: June 17, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Jane❤️

Thumbnail of user ac1141
Israel
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

I contacted them about the fact that they only have very expensive express shipping options available.
So they wrote me back that there are economy options available for the UK warehouse and I asked back how that helps me if I have a shipment waiting in the German warehouse.
After that I only got templated and way too general answers from them, not going anywhere close to a solution.
I won't be using them in the near future and can't recommend based on this experience.

* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 7, 2023

Thumbnail of user willg255
GB
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Yet again, a very smooth experience and fantastic communication. After running in to abit of a complication one of the customer support staff was extremely helpful and patient with me and my questions. Package arrived fantastically packed to keep my glass ornament safe and sound. It's safe to say forward2me will be seeing a lot more of me in the future =].

Date of experience: January 24, 2023

Thumbnail of user janab174
Hong Kong
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

I was so surprised when I received the shipment.

Initially, I was wondering about the high shipping cost but thought I was possibly underestimating the volume of the products to be shipped. This is due to forward2Me so far being very reliable and thoughtful in packing up parcels, which is the reason I didn't question it.

When I received the parcel, I was surprised, shocked and annoyed. The carton size was so big, my products didn't even fill up half of the cartons chosen. Additionally, the carton was filled up with those foam pallets, which are extremely bad for the environment.

Again, this is not a service I know from Forward2Me. The shipping cost would have most likely been half, if the person arranging the packing, would have done their job properly.

* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 3, 2023

Thumbnail of user javiers275
Singapore
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Their customer support was top notch. Jane was quick to anwer any questions i had and their processes are transparent.

My parcel had items that cant be shipped. So i cntacted customer service about this and Jane had an answer to all my questions and options to deal with the items.

On the other hand, while i was still using MY US and i had items that cant be shipped, all their customer service did was repeat that same few lines "We will review and get back to you" "Our team advised this this this" but not provide any actual helpful solution

By no means am i writing this as a bad review for MY US, thatll be done soon, but just a comparison on my experiences and how forward2me is doing a superb job.

Not to mention their website's user interface is very easy to navigate and information is laid out nicely.

For example, when i received packages, the tracking numbers were all clearly visible on their webste. This made is very convenient for me to track what items have arrived. But when using MY US, very often they did not input the correct tracking number. Alot of times, it was random numbers and letters, if not there was no tracking number or sender details at all. Just "Your parcel has arrived." What parcel? From Where? This made it a real pain to track parcels to be shippedunder MY US, But forward2me has made this process such a breeze

Another thing that i appreciate was the speed of service. Almost always, when the tracking details from the courier shows that my parcel is delivered, i will receive a notification from forward2me that a parcel has arrived. But when using MY US, it usually takes 2-3 days for the parcel to be updated in their system after the courier has notified that the parcel has been delivered. Again this really helps with tracking which of my parcels are where

Lastly, they have a great selection of couriers to choose from when shipping parcels sending items out from their warehouse. Their prices are affordable as well.

All these to say i think forward2me is a superb courier and honestly God sent. They definitely deserve all the good reviews that they have and PLEASE never use MY US

Date of experience: July 16, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Javier,

Thank you for your detailed feedback!

We're glad that Jane was able to provide clear answers and options for handling your restricted items.

It's fantastic to hear that you find our website user-friendly and that the tracking information is clear and accurate. We understand the frustration of missing or incorrect tracking details, and we're pleased that our system has made tracking your parcels a breeze.

Thank you for choosing forward2me and for your kind words.
Forward2me

Thumbnail of user katharinep28
Canada
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

I couldn't have managed without Honey Angela Pascual. Nothing went smoothly but she managed to walk me through the process, correct mistakes (wrong weight) and keep me going when I was ready to give up. Package is supposed to arrive today. Fingers crossed!

Service

Date of experience: July 4, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Katharine,

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Honey".

It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent forwarding experience every time.

Thanks for taking the time to write this review, it means a lot to us.

Cheers!
Aimee

Thumbnail of user thiagom22
Brazil
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

The site itself is good and I like it a lot, however, it could have options that competitors have, such as: The customer can describe whether the product he is sending to another country is a gift, used or new to avoid excessive customs fees from the country of origin, customer options allow operators to open and unbox products to further optimize order shipping and quoting.

* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 8, 2023

Thumbnail of user monab188
Romania
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

Each time i need help, Aimee, Nica and the guys from warehouse are there to help me find a solution in order to make my business profitable. How? Finding solutions to lower the weight of the shipment with a proper repack in order to fit as much as possible in the shipments. Each time i requested some legal papers, e.g stamp on the commercial invoice ( even that is not mandatory in our country), they provided the papers as the custom required just to pass the custom. This is why we intend to do business with them from man-years from now because they are client oriented.
Have all a great day!

Date of experience: November 10, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hello Mona,

Thank you so much for your kind words and positive feedback! It's truly heartening to hear that our team, including me and Nica, and the warehouse staff, has been able to support you effectively in making your business more profitable.

We're delighted that our collaborative efforts to find innovative solutions, such as optimizing shipment weights through proper repacking, have proven beneficial for your operations. Our commitment to going the extra mile, even in matters like providing legal papers, reflects our dedication to ensuring a seamless experience for our clients.

Your recognition of our client-oriented approach is immensely appreciated. We are committed to maintaining this standard of service and look forward to continuing our partnership for many more years to come.

Wishing you continued success in your business endeavors!

Kind regards,
Aimee

Thumbnail of user brenoc9
Brazil
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

A package from another person appeared in my account ready to ship from the warehouse in Germany. Then I reached out Forward2Me. Their team checked and took the package off from my account. Nica was the the customer service member who helped me with my issue. She replied me very quickly. Everything was solved sooner than expected.

Date of experience: July 5, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Dear Breno,

Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Nica".

At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.

We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.

Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.

Best regards,
Aimee
Customer Experience Team Lead

Thumbnail of user loril1077
Germany
1 review
0 helpful votes
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February 26th, 2024
Verified purchase
• Updated review

Forward2me keeps exceeding my expectations. Aimee was fast responding to my initial email. The UK warehouse quickly repacked and updated the shipping rates for me and then Aimee followed up immediately to let me know my packages were ready to be shipped. I couldn't be happier with this service. Thank you so much for everything you guys do and allowing me to shop across the ocean for treasures I love!

Date of experience: February 26, 2024

Excellent Customer Service from the UK warehouse.
February 22nd, 2024
Verified purchase
• Previous review

Honey and the UK warehouse have been a pleasure to work with so far. I am new to this service and there was an issue with a package but Honey emailed me and took care of it quickly and resolved the issue without delay. I am impressed with the excellent communication so far and would recommend this service! Thank you.

Date of experience: February 22, 2024

Thumbnail of user marianl97
Australia
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

While is was easy to get the parcel from the business to the Forward2Me box; the next step was not as easy and did take some time to get it all happening. Approving the parcel to be sent onto me was tricky and I did it more than 4 times before finally it occurred. Very pleased with the outcome as the parcel arrived today

* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 8, 2023

Thumbnail of user erivaldof
Mauritius
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

I had a previous experience using the japan address, but for the first time using the USA one i had some issue due to the slow registration time of the packages. Besides that i had great support from Jane which i can now vouch after the good treatment provided by her.

Date of experience: December 5, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hello Erivaldo,

Thank you for your valuable feedback! We're happy to hear that you find our service to be a great value with a pleasant interface and convenient locations. We sincerely apologize for any inconvenience you experienced with the slow registration time of packages when using the USA address.

We appreciate your understanding and are glad to know that Jane provided excellent support, demonstrating our commitment to customer satisfaction. We continuously strive to improve our services, and your feedback helps us identify areas for enhancement.

Many thanks,
Aimee

Thumbnail of user ryana706
Georgia
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

Forward2Me's customer service is exceptional. Kat was so helpful in keeping me aware of updates on my shipment, and assisting me when the shipment was sent back. She was very responsive and kept me updated!

Date of experience: August 15, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Ryan,

Thank you so much for taking the time to share your experience with Forward2me!

We are delighted to hear that Kat provided you with helpful and professional support.

We will make sure to pass on your kind words to Kat and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!

Warm regards,
Aimee

Thumbnail of user eriksk2
Latvia
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

All my concerns regarding my parcels sent to my US forward2me address were investigated by Girlie from Forward2me Customer Experience Team. She provided me with updates until my inquiry was totally investigated and solved. Very happy about cooperation with forward2me.

Date of experience: January 14, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Eriks,

Thank you for taking the time to share your positive experience with us. We are happy to hear that Girlie from our Customer Experience Team was able to address all your concerns regarding your parcels sent to your US forward2me address.

Your feedback is invaluable to us, as it helps us continually improve and deliver the best possible service to our customers. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future.

Thank you for choosing forward2me.

Aimee

Sitejabber for Business

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From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.

Business History

Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.

Company Representative

Thumbnail of user tracyt60
A F.
Customer Experience Manager
Typically responds within 3 days

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