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Forward2Me has a rating of 4.7 stars from 1,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.
Thanks for all your help and Information.
Date of experience: October 14, 2024
I've shipped from multiple countries around the world and have purchased from many online stores in the UK, all of which were less than a third of the cost. When payment was due after being made to pay for repackaging (which was actually very good) the price went up over 20% which was already high. They also charged me for multiple items instead of one, after notifying them about this they said they would change that which the did back to single item but price remained the same.
I will never use them again and recommend you don't either
Date of experience: September 5, 2024
Hi Shaun,
Thank you for taking the time to share your feedback.
We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.
Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.
We hope this clears things up!
Many thanks,
Forward2me
Do not make business with this company, they will screw you over just like they did with me, they are so $#*!ed they displayed the shipping cost on the invoice, now I have to pay double what I was planning to, in taxes, asked for help and their good for nothing staff didn't do anything to help me, talk about being useless. I hope this company goes bankrupt.
Date of experience: September 5, 2024
Thanks for the feedback Rodrigo. I will try to address the two key points -
1. We were unable to recall your shipment after you sent it. This is absolutely correct, we were unable to recall it. You paid GBP 9.99 for the cheapest shipping service available - indeed it is so cheap we sell it at a loss. That particular shipping service is untracked from the moment it leaves our warehouse. Once it has left, it is impossible for anyone to intercept it, recall it or do anything at all - this applies to forward2me, customs, the police and the Almighty. For this reason we do provide a warning when people select it - possibly you clicked to proceed without reading the text.
We maintain the service in order to provide a low cost option for people shipping low value goods when they are unconcerned with tracking or delivery times. If you need to track or recall your package, or speak to someone in customer service (all impossible with untracked shipping), I would strongly recommend paying a little more for a different service.
2. We declared the value of the shipping on the commercial invoice / CN23. Again, you are totally correct, we did declare the shipping. In fact, we declared two things on the document - first GBP 10 for the included video game and second, GBP 9.99 for the shipping. Given the 60% duty rate on low value goods in Brazil, the additional costs should have been GBP 6.00. If you feel this is too much, it is best to take it up with your local customs office in Sao Paulo.
We are legally bound to declare the value of both the goods and the shipping. If we do not, we risk delays, fines and additional charges for us and our customers. Some forwarding companies do declare shipping at zero and sometimes they can get away with it but it is a dangerous game that can dramatically backfire because every customs officer in every country of the world knows the game! Forward2me has very large discounts on international shipping rates. If you have paid $100 to forward2me in shipping that means the underlying service with FedEx, DHL or UPS would be around $500 for a person without an account. If forward2me declares shipping as zero value or gift, the customs agent will often go online to find the list price of the shipping service and calculate the duty based on the $500 list price - they don't care that you really paid $100 and then tried to not declare $100. In the case of someone in Brazil with 60% duty, that is the difference between $60 duty on $100 actual shipping cost vs. $300 duty on $500 list shipping price. Generally speaking it is not worth the risk to most customers.
Thanks,
Lee
CEO
Unfortunately, I spent a lot of time solving the delivery problem. Customer service agents should be more competent in matters concerning services. I received completely different information regarding the same issue. But in any case, after many days, we finally solved the problem. I am not sure that I will use this delivery service in the future. Unfortunately
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 19, 2024
Hi Melvin,
Thank you for your feedback. Our warehouse team made an honest mistake.
We understand the frustration caused by receiving inconsistent information, and we're committed to improving the competence of our customer service team to ensure this doesn't happen again.
Initially, they requested the removal of the dangerous goods, as they believed we couldn't pack everything into one box. However, after further review, they confirmed that we can ship all the items, including the perfume and face serum. While we are glad the issue was ultimately resolved, we deeply regret the time it took.
Many thanks,
Forward2me
I requested to combine packages and the site offered up a max postage price range for when that parcel would be ready to send. Instead when it was ready to send the actual postage quote was well above that range. I paid as I didn't want any issues but probably won't use this provider again.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2024
Thank you for your feedback.
We understand your frustration regarding the final postage cost being higher than the initial range provided.
Based on your request, we believe you selected the "combine and repack" option with FedEx as your courier. Please note that FedEx is the default courier when this option is chosen. The initial postage estimate is a general range, and the final cost may vary based on factors such as package size, weight, and destination after being optimised.
Regarding shipments to Australia, please be aware that the Australian Government introduced a Goods and Services Tax (GST) on imports on 1st July 2018. As a result, we are required to charge 10% GST on all goods valued at $1000 AUD or less, as well as on the shipping service itself. For shipments over the value of $1000 AUD, GST will be charged upon import.
If you are a registered Australian Business Account holder approved for GST, you can register your account number in your Forward2me profile. GST will not be charged on shipping via your account, and the transaction will be declared as part of your usual return to the Australian Tax Office.
We hope this clarifies the situation. If you have any further questions, please feel free to reach out to us.
The repacking was done well, the box was not oversized. Worked really well. The whole process was very fast.
The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
Date of experience: September 27, 2024
I was unsure about the process of setting up the Japanese warehouse address for international shipping, but Joyce from Forward2Me was there to help. She swiftly handled everything, ensuring I was satisfied with the outcome. Her dedication to excellent service was evident throughout our conversation. Forward2Me, especially with Joyce's assistance, is a service I highly recommend!
Date of experience: August 18, 2024
Many thanks for the 5 star review for Joyce❤️
Forward2Me provided exceptional service for my international shipping requirements. I had the pleasure of working with Jane, who was very accommodating and guided me through the process smoothly. The Japanese warehouse address was perfect for my needs, and the shipping was handled efficiently. Great service overall!
Date of experience: August 18, 2024
I had to provide some information for my package that was requested by Honey. She was clear, timely and professional. She was easy to understand, and let me know that I was up to date with sending what I needed. Very low stress!
Date of experience: October 27, 2024
Thank you very much for the 5-star review :D
I wanted to take a moment to express my appreciation for the exceptional service I received from JOYCE. Her professionalism, prompt communication, and dedication in following up on my package until it was safely delivered to my home
Date of experience: September 18, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Forward2Me is an excellent service for ordering parcels from the UK. The entire process went smoothly, the package arrived without any issues, and the customer service was top-notch. Special thanks to NICA for the professional support. Highly recommend!
Date of experience: November 18, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Packaging takes more time when multiple items are loaded together. Shipping costs are expensive.
When multiple packages are loaded together, the accessories of each package get mixed up and cannot be sorted.
Date of experience: November 7, 2024
Thank you for bringing these concerns to our attention. Our Customer Satisfaction team will be reaching out to gain a better understanding of the situation.
I was irritated and not very nice to Windy that was so patient and thoughtful and I am so thankful to her... difficult customers ate so annoying, but she was always professional and polite congratulations to have her. Thank you Windy...
Date of experience: November 6, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Much thanks for Forward2me UK warehouse team (Best parcel forwarding service) and specifically "Windy",
First for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Windy" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Windy.
All the best,
KAD your loyal customer.
Date of experience: October 27, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Was quoted a reasonable price for shipping. After placing an order and already paying for items, the price of the forwarding went up 10x and was not offered any sort of compensation. This website / service is a complete scam do NOT use Forward2Me
Date of experience: October 7, 2024
Thank you for sharing your feedback with us.
At Forward2me, we strive to be transparent with our pricing and services. We would never intend to mislead our customers.
Based on your shipment, the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight 1.40 kg so the shipping fees are calculated on the higher volumetric weight 7.14 kg.
Also, shipping to Australia, we are required to charge a Goods and Service Tax on both the value of the goods shipped and the service we provide.For this purpose we are required by your government to request and store a copy of the proof of purchase for the goods you are shipping.
Kind regards,
Forward2me
I had the pleasure of dealing with Joyce from the Forward2me warehouse in Germany, and her service was exceptional. We communicated via WhatsApp regarding an issue with my delivery, and her helpfulness and friendly attitude made the problem basically solve itself. Joyce's attention to detail and dedication to customer satisfaction were truly impressive. Highly recommended!
Date of experience: August 7, 2024
Many thanks for the 5 star review for Joyce❤️
I was very upset because I couldn't choose a courier to bring my order from England to Germany. Nica from Forward2me was so helpful and friendly and could fix the problem within two days.
Cannot thank her enough!
Date of experience: November 23, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I found this company through a Google Search and after reading the other reviews I decided to take a chance on a simple package from Europe to be delivered to New York. Everything was smooth from start to finish and they did a great job in updating me.
Date of experience: November 22, 2024
Many thanks for the 5 star review. 😊
The process worked ordering the item and it was delivered to my Forward2Me address in Germany.
I chose UPS as the courier as they said it would be delivered to my address in England in 3-5 working days. It actually took double that time. It seemed to spend a week in Poland.
I cannot hold Forward2Me responsible for the delay.
Date of experience: August 28, 2024
Many thanks for the 4 star review. 😊
I wish the account verification was done at the beginning so I wouldn't have to wait for it. I was in urgent need of the materials for my company. But good thing they have a very good customer service who is always replying to my emails.
Date of experience: September 8, 2024
My second time using Forward2me and im more than happy with the service i received.
The service from the UK warehouse is great from staff working at the warehouse to Joyce and Jane at customer service who kept me updated and was quick to assist when i had any questions.
Thanks for quick and efficient service guys!
Date of experience: August 22, 2024
Many thanks for the 5 star review for Regilyn and Jane❤️
Cannot speak highly enough of forward2me. Is a fantastic company and customer service is always quick and reliable. NICA in UK is outstanding and always been helpful in answering questions.
Will keep using forward to me and have recommended to heaps of people
Date of experience: November 19, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Plaudits to the brilliant JOYCE of UK Warehouse location who was relentless in her efforts to address complex issues relating to shipment protocols. Her effectiveness in resolving issues and preventing recurrence of problems only prove a proactive mindset on her part. Forward2Me is a well- oiled machine and Joyce's professionalism is an invaluable asset to boot.
Date of experience: September 7, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Shipments from UK, Germany and now trying USA. Thanks to Nica now I can start using their new warehouse in the States. Looking forward to opening many new business opportunity with this new option available.
Date of experience: October 14, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I had the pleasure of speaking with Jane, and I couldn't be happier with the assistance she provided. She answered all my questions thoroughly and made sure I felt comfortable with the information.
Jane's friendly and approachable demeanor made the process so much easier, and she was genuinely interested in making sure that all my questions were answered. I left the conversation feeling informed and valued. Thank you, Jane, for your exceptional service.
Date of experience: September 8, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
It was only one small box what I needed to forward and they give me no other choice but repacking, so I had to wait and paid for it. I opened a ticket but they took to long to respond and recognize it. No refund or apologized.
Date of experience: October 28, 2024
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Many thanks for the 5 star review. 😊