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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Their process is well thought out and has been integrated well into their website. My U. K. post address was clearly communicated and thus easy for me to understand, for foreigners located in other parts of the world, understanding another country's addresses isn't always straight forward, which could lead to other (shipping) problems when placing the order. The packed was received by them and forwarded to me within 24 hours. I received it within another 48 hours. Their price was fair. Shipping options were plentiful.
Other forwarders I used in the past were a nightmare and extremely expensive.
I wouldn't hesitate to user Forward2Me again or recommend their service to others.
Date of experience: September 19, 2022
I have recently had a problem with the shipping documents related to teh items received at my address, and Ms Aimee was very co-operative and helped solved my problem in a very short time. Thanks a lot for being so efficient!
Date of experience: July 26, 2023
I've been using them on a regular basis for the past year or so and the quality of service has been outstanding. The entire staff has been great, Mrs Laura C. From customer service most recently. Being a repeat customer consistency is key and now after a dozen or more orders with excellent service from them I'm confident it will continue. I was fully expecting some minimal damage with my previous order due to the size and quantity of fragile contents. That was not the case, it was prepared and packed superbly by Simon. I've dealt with other forwarding companies in the past so I speak from experience when I say F2me is the best.
Date of experience: January 21, 2022
Hi Gregory,
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and that our customer experience agent, Laura, was on hand to assist you and support you with all of your queries.
I will pass your gratitude onto Simon in relation to the superb repack service he provided for your goods.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
I used forward2me couple times now, they are fast respond, quick delivery at fair price.
Their customer services is very helpful and thoughtful, they will provide solutions and suggestions.
They allow you to return back to the sender (provided with return shipping by sender) at a few bucks, very flexible to shoppers like me always changing my mind.
They use plenty forwarders at a very fair price, I always chose DHL, fast, reliable and effective. I tried few others, they are relatively high at price compared with forward2me, one even saying to me it's not possible to use DHL at such a price!
Love it! Highly recommended.
Date of experience: April 20, 2017
Carrier lost my parcel, supposedly delivered in a pickup store but i've went three days there and no luck finding it.
The UK tax free thing was a bit confusing so i didn't bother but i probably coud've dodged 35€ in taxes so there's that.
Date of experience: January 27, 2023
Hi Lucas.
Thanks for your feedback.
UK Tax free does not refer to any potential destination duties and taxes. All of the shipments that we dispatch from the Tax Free warehouse are under the delivery terms of (DAP) 'Delivered At Place' or (DDU) ‘Delivered Duties Unpaid’.
This means that any potential import duties and taxes owing upon entry into the destination country would be the responsibility of the receiver to pay.
For further details about shipping from Tax Free warehouse please check out our 'Ask The Experts' page from our website.
https://www.forward2me.com/ask-the-experts/tax-free-shopping/
Please note, all loss claims for shipments should be notified to us via email within 24 hours after delivery was confirmed by the carrier. Please see section 12 from our terms of trade https://www.forward2me.com/terms-of-trade/.
This is to ensure that we are within the stated timeframe to submit an investigation and claim to the carrier if needed.
Please contact our customer experience team at info@forward2me.com to provide further details relating to your lost shipment and we will do our best to help get this matter resolved for you.
I hope this helps you further.
Kind Regards
Hayley
As the shipping costs were so high I asked customer service if they could make the packaging just 1 cm smaller on any side.
I said just 1cm.
Customer service replied that they had packed it as small as possible.
I believed the customer service reply and paid the shipping costs offered.
However, when I opened the box I received, there was more than 10 cm of space on top side.
In addition, the space contained a paper cushion.
Packed it as small as possible?
I understood that Forward2Me won't give to make effort to reduce shipping costs for customers.
If the service does not improve, I will change to another forwarding company.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2022
There were some shipping delays but Regilyn from the UK branch answered my queries patiently and promptly, including checking with the Warehouse multiple times for the shipments — I really appreciate the help! Forward2me has been exemplary in dealing with customer queries and I am very impressed how efficient they were with the entire process. Thank you again!
Date of experience: October 11, 2023
Hello Xin,
Your kind words warm our hearts! We truly appreciate your understanding and patience during the shipping delays. Regilyn, our dedicated team member, went above and beyond to assist you, checking with the warehouse multiple times to ensure a smooth resolution.
At forward2Me, we are committed to delivering exemplary service, and it's fantastic to hear that we exceeded your expectations. Your satisfaction is our utmost priority, and we're thrilled to have made your experience efficient and hassle-free.
Thank you for choosing forward2Me, and if you ever require our services in the future, we'll be here to provide you with the same outstanding support and care.
Your words inspire us to continually strive for excellence.
Best Regards,
Jane
Forward2me are very dishonest with your privacy. They admitted to me that they open all my packages and go through the contents before they will ship them. This is NOT stated on their website, that basically you have no privacy & they can open what they want.
They did this to my package & then told me the item couldn't be shipped, when in actual fact it could be. Their assumption was just wrong.
I have since deleted my account and will never use them again. Many forwarders offer better services, without invading your privacy.
Date of experience: April 22, 2017
Hi,
Many thanks for taking the time to review our services however I'm disappointed to hear that you are unhappy that we opened your parcel on arrival and this lead to us being unable to ship the items for you.
Please be assured this is a process we undertake to ensure goods arrive with us safely and to check that we are able to ship the goods inside the package safely and legally to the customers country. We do not open packages to invade anyone's privacy and do mention that we carry out this process in our terms of trade which is available on our website.
I'm sorry that on this occasion we were unable to forward your goods however we do need to follow the rules and regulations of our shippers.
I hope that you will reconsider using our services again in the future and if you have any further questions relating to this matter please don't hesitate to get in touch with our customer services team at info@forward2me.com
Many thanks,
Kind Regards,
Tracy.
I have one shipment before few days with forward2me and there were a problem, but customer service at forward2me especially Aimee did a big effort to solve this issue and it was solved in a professional way and they knew how to deal with such an issue I had.
Thanks for customer service for their perfect job.
Date of experience: September 3, 2023
Hello Mohammed,
Thank you for taking the time to provide us with your valuable feedback regarding your recent shipment experience with forward2me.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
This is my first experience with Forward2Me and I am very satisfied. I had a doubt with my order and they answered me back just few hours later. Many shipping cost options and fast shipping.
I will use them again for sure.
Thank you
Date of experience: March 21, 2023
Beware when choosing FedEx as your shipment carrier. I had a 6 piece shipment that arrived on 3 different days. I would also opt for repack as most of the lps were in flimsy packaging. They all survived the trip to the states thankfully.
Date of experience: November 16, 2022
Hi Michael
Thank you so much for your feedback.
We are sorry to hear about the delivery delays with your recent FedEx shipment.
It is great to hear that all 6 packages did eventually arrive to you in in the USA and they were all in good condition.
We are really pleased to hear that you have been happy with our services.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I recently created an account after trying similar services in the past and having mixed experiences. First of all, the website is the best I've tried yet, very intuitive, with a clean design and all the information you might need. In addition to providing you with five different addresses (for Germany, Japan, the UK, UK Tax Free and the US) they offer a great number of useful services, e.g. the possibility to upload invoices right after a purchase so that when your order arrives to their warehouse you don't have to fill out the details. I have yet to receive my packages, but I already had to contact the Customer Experience team (for no fault of theirs, the mistake was mine) and I was assisted by Girlie, who was polite, helpful, gave me a super thorough answer and solved my problem in no time. Very happy with my experience so far, I hope I can add another good review when my packages arrive!
Date of experience: October 19, 2023
Hi Francesca,
Thank you for sharing your fantastic first experience with Forward2Me!
We're thrilled to hear that you found our website intuitive and user-friendly, with a clean design and all the necessary information readily available. We strive to make the process as smooth as possible for our customers.
It's great to know that you appreciate the variety of services we offer, including the convenience of uploading invoices for hassle-free order processing.
We understand that sometimes things don't go as planned, and we're pleased to hear that Girlie from our Customer Experience team was able to assist you with your issue.
We hope your packages arrive in perfect condition and on time, and we look forward to the opportunity to earn another positive review from you.
If you have any more questions or need assistance in the future, please don't hesitate to reach out.
Enjoy your shopping and shipping experience with Forward2Me!
Kind regards,
AF
I have used a number of package forwarding services and this is by far the best. I have used more than one of their locations and they are all as good was each other. Very thorough, clear in their communication and always quick and helpful dealing with questions. All my packages have arrived very quickly and is excellent conditions. I would trust this company with anything
Date of experience: November 11, 2022
One of the worst and most incompetent services from a company, I paid an Ups shipment from London to Guatemala for more than 65.00 euros and the shipment was not delivered due to errors caused by Forward2me. The company refuses to refund and shows the cold shoulder, the best thing is from ups that there is confirmation that they have received the money back. Never again this company
Date of experience: March 7, 2020
Hi Ramy,
I'm sorry to hear that you have experienced some issues with your shipment, could you contact me at info@forward2me.com with your account and shipment details and I will be happy to assist you further to try to resolve these issues.
I hope to hear from you soon.
Kind Regards,
Tracy.
Forward 2 Me is a fantastic forwarding service. I have used them many times and cannot recommend highly enough!
Forward 2 Me hold you parcels in their warehouse until ready to ship abroad and can also repackage them into one parcel to save on shipping costs. Shipping is incredibly fast and a good price too!
Recently I had a query relating to my items. A lovely team member named Kat, from the UK warehouse was most attentive. She responded to my query promptly and gave detailed information relating to my question. She was most helpful in arranging for my parcels to be sent on to my new address with no hassle. I was really grateful for this. Fantastic customer service.
Thanks Kat!
Date of experience: February 16, 2023
From start to finish my transactions were smooth ones. I did both the personal shopper service and having items delivered to my freight forward address, and both were quick, efficient and no problems. The price to ship to my country was not high as expected. I did business with another popular courier and Forward2me was way better than them, so sorry I did not stumble upon this company first.
Their site is easy to maneuver and they do their best to inform you of what is happening via email every step of the way.
I look forward to doing business again with them.
Date of experience: January 28, 2023
I'm using this service for the second time and it will be the last. The invoice included by this service made a complete mess out of the customs clearance. Not to mention the price of the shipping itself. When the parcel already arrived to the warehouse from Amazon it appeared to be higher than the item itself. As a result I'm paying almost triple for my purchase… go find some experienced and honest company.
Date of experience: August 7, 2023
Hi Daria,
Thank you for providing us with your feedback.
At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:
1. Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/
2. Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/
Our primary goal with these features is to provide you with a risk-free shipping experience.
Warm Regards,
Aimee
Iv had a great experience so far. I'm from Australia using a foreign service with no prior experience. I was a little unsure on the process but I trusted it and was later to get in contact with nice who was able to resolve and doubts and confusion swiftly and efficiently, I am happy! Thank you guys!
Date of experience: June 20, 2023
Hi Robbie
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our senior agent, Nica.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
First time using the FORWARD2ME service. Honestly liked how it gave me multiple addresses for a variety of countries. The UI is also easy to navigate and as long as your computer literate the process is easy. I thought the prices were fair for shipping and around the amount I expected. I will definitely be using this site again for package forwarding.
Date of experience: October 9, 2023
Hello Elizabeth,
Welcome to FORWARD2ME, and thank you for entrusting us with your package forwarding needs! We are delighted to have you as our valued customer and appreciate your fantastic 5-star review.
It's fantastic to hear that you found our platform user-friendly and that our multiple addresses for various countries met your needs. We've designed our service with convenience and accessibility in mind, and your feedback reaffirms that we're on the right track.
Our aim is to make international package forwarding as straightforward and affordable as possible, and we are thrilled that you found our pricing fair and competitive.
We're looking forward to being your go-to solution for package forwarding in the future. If you ever have questions, need assistance, or want to explore our services further, don't hesitate to get in touch. We're here to help and ensure your experience with us remains exceptional.
Thank you again for choosing FORWARD2ME, and we can't wait to assist you with your future shipping needs!
Best regards,
Aimee
Kat has helped me deal with a shipment that was lost by DHL in Germany. She has been incredible every step of the way, from chasing DHL for answers, to getting a refund issued for the lost items.
Five stars is not enough!
Date of experience: September 19, 2022
Hi Tania.
Thank you so much for your feedback, its really good to hear that you are happy with the support Kat has provided you along the way and we look forward to helping you again soon.
Kind regards,
Hayley
After i made the freight payment i got a msg that there were 234 packages ahead of me to be combined and repacked. I took things lightly and was willing to wait for a week or more but to my surprise the very next day i was told goods has been shipped. Good job! Keep it up!
Date of experience: January 12, 2023
I tried many forward companies, untill i found them, they are excellent in treatment,handling your package and give you a good choices to ship your shipment but i have a long issue with them when my package is coffee beans! They Always consider it as food stuff, so i must email them to remove the tag to be able to send it me every time! Thats why i gave them 4 stars otherwise they deserve 5.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2022
Hi Ahmad.
Many thanks for your feedback.
I have now updated the alert message from your account for the processing team. The alert message has been increased in size and this should ensure that the foodstuff tag will not be added when booking packages containing coffee beans to your account going forward. The updated alert message is now saved and is already running live on your account so there should be no excuse for the processing team not to be aware of this request.
I hope the information I have provided to you is useful and we would appreciate if you would reconsider your current rating of our service.
Kind Regards
Hayley
I am so happy I found Forward2Me! Great service! Customer support is amazing! It was a pleasure to deal with! Jane "Jane" is simply wonderful and she answered all my questions and emails right away! Thank you so much! I so appreciate all your help Jane!
I couldn't be happier! Highly recommend!
Date of experience: October 30, 2023
Hello Anya,
Thank you for your enthusiastic and positive feedback! We're happy to hear about your excellent experience with Forward2Me. We take pride in providing top-notch customer support and speedy shipping services. Jane and our entire team are dedicated to ensuring your satisfaction.
Your recommendation means a lot to us, and we're delighted to have had the opportunity to assist you. If you ever need assistance in the future, don't hesitate to reach out. We're here to make your experience as smooth and enjoyable as possible. Thank you for choosing Forward2Me!
Having switched from using Skypax due to numerous issues to Forward2me, I must say that the experience overall has been wonderful. Friendly, timely and accurate communications and a personable Customer Service Team are examples just to name a few. The Customer Service Team seems also to go the extra mile to provide pragmatic and good solutions to any issues. Hayley, in particular, is an example. Thank you so much and please keep up the amazing work, much appreciated!
Date of experience: February 25, 2023
Hi Peter,
Many thanks for taking the time to submit this review.
It was a pleasure to assist you with your queries and concerns.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Forward 2 Me is very efficient and I'm very happy to receive an item from a site that doesn't ship to Australia however, the cost of shipping is really outrageous (I'm sure that's not the fault of the business). I would like to see an option to use Royal Mail which would be at least a little cheaper. It doesn't really make it cost effective when the shipping is more expensive than the item purchased.
Date of experience: March 26, 2023
Hi Pennie.
Thanks for your feedback.
There are only 2 factors that determine the cost for shipping which are size and weight.
We do offer low budget postal shipping options to Australia. These services are called forward2me Lite and Lite X. You can find more information about the terms and conditions for the forward2me Lite options by visiting the service page on our website. https://www.forward2me.com/lite/
Both services are available for 1 package with a weight of less than 2kg, overall dimensions of less than 90cm and a maximum value of between £50- £100 depending on which budget service you choose.
The Forward2me Lite and Lite X options are not available for shipping if you choose combine and repack.
For peace of mind for all of our customers, forward2me offers a price match, free return to sender, and refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/). You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Francesco,
Thank you for your kind words! We're happy to hear that you received first-class service from Ms. Christine and Ms. Nica.
They truly take pride in providing impeccable service, and we're thrilled that their efforts made a positive impact. We'll be sure to pass along your compliments to them.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Best,