Forward2Me

The company is very organised and I am always impressed by the personal response from the WhatsApp customer support service.

However, I think the shipping is too expensive to make it worth it. I would use the service much more and would even be willing to pay a monthly fee to use it. But shipping fees for individual instances are extortionate.

If it's something you really need or it's some sort of emergency I would recommend the service, but until it's more cost effective I would not recommend using it regularly.

Shipments always reach my virtual address. Communication is perfect - I always get information about all events including received shipment, prepared to send shipment, sent shipment, shipment tracking information, any changes. Operations are fast and prompt. Choice of couriers is good.

Aimee has provided excellent customer service. I wasn't expecting an email but she took the initiative to reach out and provide an update with the status of my parcel and provided a solution that'll best help me. Great work to Forward2Me and your staff. Thank you

I needed something that could only be bought on ebay in the UK and the seller did not ship internationally. I was informed of this service which while free upfront, ended up costing an exorbitant amount to ship if I wanted tracked and insured shipping (which FedEx offers at £2 above the cost to ship but Forward2me charged an extra £20 to add on top of the £48 cost to ship so £68 and I got my item but they didnt put "fragile" on the package they shipped limed the original shipper did so my packaged came smashed up. Thankfully with minimal (but still some) damage to my merchandise. Overall I am happy to finally get the item but feel ripped off by the price vs. Service ratio!

Really happy with forward2me. Showed steps in the process (like where my package was in the queue to be repackaged) and sent frequent emails on the state of my package. Clean and efficient process. The repackaging kept my stuff safe and compact! Would definitely use this service again when looking to get things overseas.

I received my item intact. However, the original package was opened at forward2me and repackaged sloppily and poorly. If you are going to open packages, at least put them back together the way they came with the original packing. Original box and packaging was in shambles.

There are a couple of things to note if this is your first time using this service. First, I would make sure to request that they double check your order contents (only available upon request) to make sure the original shipper didn't make any mistakes as this does happen from time to time. Second, it is worth noting that if you are shipping a food or drink item to the US you will be asked to fill out a form with the FDA which notifies them upon arrival of what the contents of the package are. The forms are a bit tedious but if you are ordering a food item from another country I'm guessing you're doing so because it's worth the headache. The service itself is rather pain free and straight forward, ship to the address they give you then select the delivery option that suits you best. It really is faster than expected.

Iv experienced such a wonderful customer service, whenever i find myself stuck i just use the watsapp help customer service and they are always prompt to respond. Especially Girlie who has helped me out through watsapp msg a couple of times.
Excellent service

First time forwarding anything so I'm not experienced with freight forwarding.

I found their website so easy I felt as if I was missing something. Their information when items arrived was thorough, and picking a shipping option and payment method was incredibly easy as well.

I really appreciate the service and will absolutely use it again.

Thank you so much for your help in processing my shipment. I also hope the turnaround time will also improve

Company was transparent about having a transitional phase between warehouses and made me feel at ease about it. I was even offered a discount for the inconvenience on the shipping. Truly amazing customer service! Package arrived in the warehouse in a few days and was straightforward how to pay to ship.

When the package arrived in my Inbox there was a statement suggesting it is repackaged for shipping. No reason given (which would help). Shipping queue for repackaging was 641 items which support told me would take 2-3 days, notwithstanding a public holiday inbetween. This would mean my package would sit for another week before it was shipped out which is way too slow. I requested immediate shipping with no repackaging and once the shipment eventually left it got to me super quick by DHL

Does exactly what you expect, you can forwards packages to their warehouse in Japan and they will then re-freight with an international courier. The customs process was alll very simple and I received the goods very rapidly. I would say the international shipping options are quite expensive, but I would definitely use this service again.

I had a problem with an item that was not properly delivered and Nica in no time engaged with me and swiftly and deftly resolved the problem. Her exalted level of performance demonstrates how well individuals can elevate the client experience

Since the first time I used the website to transfer parcels.
I found that the speed was really fast and the communication was very timely.

This time the package arrived at the UK warehouse and I encountered a problem with the payment.

Thank you Honey for your patient help and solution.
Wish everything goes well.

Was struggling to get a motorcycle part shipped from the UK to the US. REGILYN was superb in her communication skills and content of her answers. As it turns out, the Ebay shipper changed his profile that allowed me to get the part without using Forward2Me. That said...it doesn't negate the fact that these people are very attentive to customers. Highly recommend them. Rick

I've been using their service for about two years now. Before this, I've used at least three other international services, and this one is the best. Their customer support is excellent and on point, their package handling is methodical and prompt, and their portal works very well. They operate in the geographies I'm interested in: EU, UK and the US.

Took forever for my parcel to be shipped from them, was an adult novelty gift and they classed it as military grade, which was ridiculous. If the military uses adult novelty hand cuffs, then we have a huge problem with our military and we should all be afraid. Overall, my parcel was extremely late and I was very dissatisfied with the service.

So far, my experience has been very pleasant with Forward2Me! I have had about 3-4 packages shipped to me so far from them, and all have arrived to me in a timely manner in good condition. I would definitely recommend their service and use again in the future!

The courier service used is expensive and I did not have a choice but to add on re-packaging and consolidation for my one item a sleeveless top. Customer service said that it must be done else the freight will cost more. But I paid ~GBP43.30 - it is way too expensive versus other forwarding sites (that probably is able to pass though some of the synergies/ties-up with courier companies as cost savings to us)...I will not use this any more.

Great customer service from the team to work with me to resolve an issue that arouse from my purchase. The fastest I've ever had anything delivered half way across the world. Less than 48hrs door to door. Very pleased to have used forward2me and will use them again.

Each time i need help, Aimee, Nica and the guys from warehouse are there to help me find a solution in order to make my business profitable. How? Finding solutions to lower the weight of the shipment with a proper repack in order to fit as much as possible in the shipments. Each time i requested some legal papers, e.g stamp on the commercial invoice ( even that is not mandatory in our country), they provided the papers as the custom required just to pass the custom. This is why we intend to do business with them from man-years from now because they are client oriented.
Have all a great day!

When I was checking what forward parcel company to pick I picked yours because you had best deals and options for shipping. And really for my first package it was really affordable, around 20$ I think. But for the next one from England there were only DHL and Fedex options which each started from around 50 EUR. And my package was 48 pounds. So when they were doing customs that billed me 70$ because fees and taxes are made on both shipping and original bill for the product. Second thing is that you said that my package needed new box (repackaging) so you found biggest one you had to put A4 piece of paper like sheet that I ordered in 3 times bigger box so shipping bill will be more, even tho envelope was light and slim. Really unprofessional! For the money on your option of shipping and customs I had to pay next time I will just sit in the car and drive to the next country and by that item in person.