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Forward2Me has a rating of 4.7 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Joyce helped me addressing all your concerns. She was able to made things easy for me in handling shipping and packaging. I surely use this service again.
Date of experience: January 10, 2024
This company has always taken good care of me.
This time I used the forwarding service with customs fees.
It is very difficult for me living abroad to pay the customs duty incurred in the UK.
This company took care of the duty payment for me for a very low fee.
I will continue to use this forwarding company for all my detailed requirements.
Aimee, thank you for everything. Keep up the good work.
Date of experience: October 15, 2022
Hi Atsushi.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were happy with the support that Aimee provided you.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I had a shipment package that exceeded the normal package dimensions requiring specialty handling. I contacted the support and got support from Honey, who described the issue to me and walked me through the process for moving forward. I got prompt responses and was able to get the shipment processed within a day. Honey was not only prompt, but also professional and re-assuring.
10/10 overall experience.
Date of experience: July 4, 2023
Hi Tariq,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Honey".
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review, it means a lot to us.
Cheers!
Aimee
One of my parcels went astray during repacking - which of course was disappointing. However, I was compensated very speedily for the amount I spent on it and also given a generous discount on the DHL costs. Forward2Me managed to turn a mistake around in a very customer focused way.
Date of experience: March 31, 2023
Very helpful with locating my parcel when I was going to have it binned due to it containing food and not being aloud to ship into this country. On further investigation the item was in fact aloud in country so Jane retrieved the parcel, messaged me and got it shipped! So helpful and kind making sure it wasn't money wasted!
Date of experience: November 19, 2023
Hi Sandra,
I'm delighted to hear that our team was able to assist you in locating and retrieving your parcel. We understand how important it is to ensure your items reach you, especially when there may be concerns about shipping restrictions. Were happy Jane help you on this situation. If you have any more questions or need further assistance in the future, feel free to reach out.
Thank you for choosing our service, and we appreciate your kind words!
Kind regards,
Aimee
Thank you to Kat. Super helpful! She helped me with shipping inquiries relating to whether or not I could ship food stuffs into my country.
Date of experience: November 16, 2023
Worked exactly as described. Ordered for Christmas on 2022/12/10 received on 2022/12/20. Only 10 days from the UK to Detroit, MI USA well worth the cost to allow me to purchase a gift that otherwise would not be obtainable.
Date of experience: December 23, 2022
I purchased an item and had it re-shipped by Forward2Me. I paid for Protect+ because the item is coming from overseas. The box came in from Fedex soaking wet, the item inside has pieces of cardboard on it. The item is not breakable and did not have damage but the box should not have been soaking wet. I put a claim in with Forward2Me. The CSR - Aimee responded and provided status every couple of weeks. However, after a few weeks, the CSR from Forward2Me sent an email saying that Fedex denied the claim. I contacted Fedex, who stated that the claim was not entered until March 1,2023. That is nearly a month after I received the box. I believe that Protect+ is a money grab and Forward2Me is a scammer!
Date of experience: March 4, 2023
Hi SA S.
Many thanks for your feedback.
I can see that you are already working with Aimee, from the Customer Experience team, regarding the damage claim for your shipment with FedEx. We have disputed FedEx's conclusion of the damage claim. Please continue to work with the Customer Experience team and we will do our best to ensure this matter is amicably resolved for you as quickly as possible.
Kind Regards
Hayley
This isn't cheap but its very very convenient. Ordered shoes from Spain which didnt ship to the UK so send them to the forward 2 me Germany addressed. Was updated promptly when it was received and a few clicks later it was on its way. Courier attempted delivery yesterday which was quicker than expected and looking forward to receiving the item today.
Date of experience: November 4, 2022
This was my first time using a forwarding service from Japan and I can't fault the experience. It was easy to understand what to do, the Forward2Me website was easy to use, the price reasonable all things considered, and my item arrived in perfect condition, quicker than I expected. Will definitely use this service again.
Date of experience: April 13, 2023
I asked the customer service if Forward2Me can forward the shock absorbers from UK to Japan. I informed the specific parts No. And the link to eBay page, but I could not get any clear answers yet after waiting almost 5 days.
Date of experience: September 13, 2023
Hello 一真 八,
Thanks for your feedback.
I apologize for the inconvenience you've been experiencing in your attempts to get a clear answer regarding the shipment of the shock absorbers from the UK to Japan via Forward2Me.
Generally speaking, shock absorbers are prohibited for international shipping due to the gases inside and are classed as dangerous goods.
To address your concern more effectively, we will respond back to you via email and prioritize your case to provide you with the information you need.
We do apologise for any inconvenience cause.
Kind regards,
Aimee
I love the experience and all is perfect except for the shipping cost. It is ridiculously expensive and unreasonable. Forward2Me must have a better pricing since it is a company that deals a lot with major couriers such as FedEx and DHL. Thus, Forward2Me must have a competitive advantage compared to other companies and to us individuals.
Date of experience: December 27, 2022
Hi Tariq.
Thanks for your feedback.
I can see that you shipped from our Tax Free warehouse in Guernsey-not from our mainland UK warehouse in Preston.
Our Tax Free warehouse address is located in the Channel Islands- with limited infrastructure, the shipping prices can be a little more expensive than when shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers from this warehouse.
If the goods are low value it would be more cost effective to ship goods from our UK mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping.
However if the goods are higher value it is often more cost effective to save the retailer sales tax on the purchase price and pay the slightly higher rates for shipping from our Tax Free warehouse in Guernsey address.
We do offer 2 new budget shipping services from our UK warehouse which are are called forward2me Lite and forward2me Lite X.
Both of our Lite services are only available for 1 package with a weight of less than 2kg, overall dimensions of less than 90cm and a maximum value of between £50- £100 depending on which budget service you choose. Our combine and repack service is not available for the Lite or Lite X courier options. The objective of our 2 new budget Lite and Lite X services is to ensure we have more reliable low budget shipping options (tracked and untracked) to every country in the world for single packages at low weight that we can receive and that can be immediately shipped back out internationally without the need for a repack service.
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
We hope you will reconsider your current rating of our service.
I look forward to your response and please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
The mobile version of the website works a little different to the desktop version, could only apply certain functions on Mobile. Apart from that everything else went super smooth. Thanks for the awesome service
Date of experience: January 23, 2023
This was the first time I've used an international shipping forwarder, and I must say, I'm very impressed with the quick and easy process of this service. I have recommended their service to several friends including on my social media account, and I would definitely be using them again for all my UK purchases.
Date of experience: October 21, 2022
I had a customs clearance issue needed a updated doc, forward2me Aimee contacted me immediately when they received the request from FedEx, and she helped me sent out the doc to FedEx even in the WEEKEND. I appreciated so much she works hard for my shipment. Their responses always make me feel comfortable. Thank you Aimee. They are Best!
Date of experience: December 6, 2022
Hi Rei.
Thank you so much for your feedback. What an absolutely amazing review!
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I've been using this company for almost a year and they handle everything very efficiently! My package arrived in the US with the incorrect Prior Notice and Kat in the UK reached out to me, I responded, and my package arrived the following day. She even sent a follow up email showing my tracking.
Date of experience: October 28, 2023
Hello Jane,
Thank you so much for taking the time to share your feedback with us! We truly appreciate your loyalty and support over the past year.
We're delighted to know that Kat in the UK was able to promptly address the issue with your package's incorrect Prior Notice and ensure that it arrived to you in the US without further delays.
The fact that Kat also sent a follow-up email with tracking information demonstrates our commitment to keeping you informed and updated throughout the process.
If you ever have any more questions, concerns, or need assistance in the future, please don't hesitate to reach out to us. We value your business and look forward to serving you for many more years to come.
Best regards,
Aimee
I used forward2me twice and will use them in the future as well. The service is great - one can see the status and all available actions on the website. Repacking and shipment can be arranged easily online via the personal profile. In case of any special requests the communication with the customer services is is also very professional. My items arrived very well packed and in perfect condition.
Date of experience: April 8, 2023
I recieved an email regarding a shippement that was missing some information, requesting more info to be sure if it is mine. After providing the requested info everything went nice and smooth.
Thank You
Date of experience: August 10, 2023
I had been trying to find a certain product all over the world and could not get it to New Zealand. I was really hesitant to try Forward2Me when I found it. To be honest I thought it might not work or the package would come damaged. To might absolute delight, I ordered the package, I got photo proof that the product had been received and then a week or so later my package arrived safe and sound in New Zealand. I would highly recommend this company and am just so happy that I managed to get my item.
Date of experience: January 4, 2023
Nica from Forward2me - Preston, UK was so understanding and helpful. Eventhough I did not ship to them originally, she was willing to provide useful information that help me contact the right company regarding my package. Thank you
Date of experience: June 30, 2023
Hi Roselynne,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Senior Advisor "Nica".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
Reason I used this service was due to me not being able to purchase a few items from another country. This service made it extra easy and shipment arrived to my house within a few days. Forward2Me is a game changer. I will using this service from now on. Highly recommend it A+++ service.
Date of experience: October 6, 2022
I started with f2me around 2 years ago and since then the shipping/repacking prices kept on rising too much, very unhappy with this, now i know that whatever i say here will not make the price go down as im sure there is always a good reason for it to rise.
So i will just find another company
Date of experience: March 16, 2023
Hi Randolph.
At forward2me, we have always been transparent about our pricing and we guarantee there are no hidden costs involved in our estimates. We are also committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
The items' boxes were damaged... the packaging on a few got very beaten up/folded, and considering I never planned to open them as collector's items it was very disappointing. It would have been easy to use some bubble wrap or something to prevent that. Instead there was only some brown paper, but it wasn't enough to stop them from moving around and hitting the box/each other. The shipping box itself also got pretty beaten up... definitely the worst packing of any forwarding service I've used. That said, I did still get my items and they did reship my items for free when the shipping option I chose for my package wasn't available. So use them for things that aren't super delicate/whose packaging you want to preserve. If they can fix their packing problem they'd be great.
Date of experience: October 9, 2022
Hi MF.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received your shipment in poor condition to your address in USA.
Please note, all damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents relating to the goods in the shipment, we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our Tax Free warehouse up until the date of delivery and we should definitely still be within the 21days to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.
I have asked one of my senior customer experience agents to get in contact with you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers if needed.
We would appreciate it if you could respond to the support ticket with my agent and we will ensure this issue is fully investigated and resolved for you as soon as possible.
I hope this helps you further and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Tax free warehouse is misleading: duties and taxes are still payable after consolidation. DHL was the only option available at checkout for shipping which turned out to be more expensive comparable to items directly shipped from eBay uk using their global program. 40 £ paid to repackage my items: packaging materials in which my items arrived in were repurposed single ply flimsy cardboard.
On the positive note: items arrived in 3 days after placing the order.
Date of experience: April 12, 2023
Hi Russell.
Many thanks for your feedback.
Our Tax Free warehouse address is located in the Channel Islands- with limited infrastructure, which means the shipping prices can be a little more expensive than when shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers from our Tax Free warehouse address in Guernsey.
If the goods are low value it may be more cost effective to ship goods to the UK mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping. However if the goods are higher value it is often more cost effective to save on the retailer sales tax within the purchase price and pay the slightly higher rate for shipping from our Guernsey address with DHL Express. Combine and repack may also be an option to ensure that you receive the best possible price for shipping. Using our services enables customers to purchase goods from multiple retailers and ship them together in one shipment. Please note, Tax Free does not refer to the possible duties and taxes owing for items inbound or outbound from the Guernsey address.
For further clarification on the requirements for shipping from Tax Free warehouse please check out our 'Ask The Experts' page from our website.
https://www.forward2me.com/ask-the-experts/tax-free-shopping/ or from the Tax Free warehouse main information page https://www.forward2me.com/warehouses/british-tax-free-warehouse/
I hope this better explains the Guernsey address and the benefits our service offers.
We are committed to offering our customers the lowest prices in the industry and to ensure we continue to do this we also provide a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
If you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
Kind Regards
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi David
Thank you for your positive feedback! I'm glad to hear that Joyce was able to address all your concerns and make the shipping and packaging process easier for you. We appreciate your business and look forward to serving you again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.
Many thanks,
Aimee