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Forward2Me has a rating of 4.7 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
The site itself is good and I like it a lot, however, it could have options that competitors have, such as: The customer can describe whether the product he is sending to another country is a gift, used or new to avoid excessive customs fees from the country of origin, customer options allow operators to open and unbox products to further optimize order shipping and quoting.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 8, 2023
I recently used a this forward shipping service and their American address, and I must say, it was an excellent experience. Regilyn, the support agent, stood out with her kindness and helpfulness, making the process smooth and stress-free. Highly recommend this service!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 12, 2023
A package from another person appeared in my account ready to ship from the warehouse in Germany. Then I reached out Forward2Me. Their team checked and took the package off from my account. Nica was the the customer service member who helped me with my issue. She replied me very quickly. Everything was solved sooner than expected.
Date of experience: July 5, 2023
Forward2Me's customer service is exceptional. Kat was so helpful in keeping me aware of updates on my shipment, and assisting me when the shipment was sent back. She was very responsive and kept me updated!
Date of experience: August 15, 2023
Hi Ryan,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Kat provided you with helpful and professional support.
We will make sure to pass on your kind words to Kat and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
I bought some sneakers from SVD I think they are in Spain so forward2me put my package on hold for over two weeks. They said it's waiting period in case any tax/duties are imposed. After 2 weeks I called and the agent Jane she was so nice released my package.
Date of experience: October 24, 2023
Hello Javier,
I'm glad to hear that your package issue was eventually resolved by Customer Experience Team, and that Jane was helpful and nice in releasing your sneakers.
It can be frustrating when packages are put on hold, but it's great to know that their team was able to assist you in the end.
If you have any more questions or concerns in the future, don't hesitate to reach out to them. Enjoy your new sneakers!
I had an issue shipping an item that had a battery
KAT from the US warehouse was very helpful and patience in solving the issue
Date of experience: April 4, 2024
Hi Claudio,
Many thanks for the 5 star review!
While is was easy to get the parcel from the business to the Forward2Me box; the next step was not as easy and did take some time to get it all happening. Approving the parcel to be sent onto me was tricky and I did it more than 4 times before finally it occurred. Very pleased with the outcome as the parcel arrived today
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 8, 2023
The whole process of shipping with Forward2Me was fast and efficient. Pretty much not long after my parcel arrived I was able to ship it already. There were also many choices for courier services and I am able to ship to wherever I wanted. The whole process to ship out my parcel was simple and quick too.
Date of experience: November 11, 2022
I contacted them for deleting an incoming parcel. The agent looked it up and informed me that the issue was already fixed because the reviewer had seen the invalid parcel and deleted the entry. Very clear and very prompt.
Date of experience: September 19, 2023
Hi Georgios,
Thank you for sharing your feedback with us! We're happy to hear about your positive experience when reaching out to us regarding the incoming parcel deletion.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Nica (customer service) the Preston,LA warehouse staff and not forgetting Honey,facilated everything for me. Thank you all for a job well done.I.had a very outstanding service from Nica. She really went out of her way to facilitate matters. She has a very positive attitude and really care about her work. I really appreciate and with her outstanding performance, forward2me will succeed.
I'm a very satisfied customer.
Best regards
PS
I received my package last Monday (05) one week in advance!
Date of experience: June 6, 2023
Hi Wilson
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agents Nica and Honey.
We shall look forward to offering our shipping services to you again very soon.
Take care.
Kind Regards
Hayley
I am satisfied with forward2me services, the price is higher, but it is a way to buy goods that are not in the Czech Republic. Right from the first order, the package was lost in the German warehouse. It was a gift for my sister, so I was quite unhappy about it. Therefore, I had to use customer services. It was only thanks to the great work of Girlie from customer services that the package was found.
Date of experience: June 18, 2023
Hi Martina.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Girlie.
We really do appreciate all customer feedback to help us ensure that we provide the best forwarding experience every time.
We will look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I foynd it difficult to gauge how much I would need to pay for delivery until it was too late, i.e only after the packages were received. In the end, the amount I paid I believe came up to more than 1/3rd of the total price of the goods. That is far too expensive in my opinion but there was no way to back out by then. Thanks for providing the service though. Perhaps others may find it still worth it though, but its just not for me.
Date of experience: November 14, 2022
Hi Rozainah.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 3* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
5 star, awesome! It is super easy to do everything via the website. And the web chat feature is nice as well, we left message to the chat to ask questions, and got replied very quickly. The customer service is quite good. The shipping is fast. We will definitely use it very often.
Date of experience: March 27, 2023
I sent a monitor through forward2me, as the package was large, they mandatorily instructed me that the package had to be repackaged. The package arrived with a precarious packaging, as it was not properly protected in one corner. The consequence is that due to the poor packaging and transportation, the monitor arrived broken at one corner.
Date of experience: November 3, 2022
Hi Oriel.
Many thanks for your feedback.
I am sorry to hear that your item has been received damaged.
Please note, all claims must be notified to us via email as soon as possible so we can request any relevant information from you to investigate this further and to also ensure we are still within the stated timeframe to submit a claim to the courier if needed. All damage claims must be notified by us to UPS in writing within 7 calendar days from the date of final delivery, failing which no action for damages may be brought against UPS.
Please be assured we will work closely with you to try and get this matter resolved for you as quickly as possible.
We have located your support ticket and we will be back in touch with you to request further details relating to your shipment ready to escalate this issue to the UPS couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
I originally signed up with MY US and they gave me the address of forward to me while my account was still being set up, after using the address, MY US could not find my parcel or tell me anything about what was going on with it. I thought I had lost it. So I signed up to forward to me online and discussed what I had done with a very helpful lady, sent through proof of purchases etc and they were able to quickly locate my package and it was showing in my account the next day. Forward to me really have their stuff together, I was surprised how quickly and easily they were able to track my item down. I was dreading that it might be misplaced or lost along the way because I didn't have an official account with them, but nope, it was so easy and straight forward, I can't say enough nice things about this company. Will 100% be using them again when I need any other items sent from the UK.
Date of experience: February 16, 2023
Without Forward2Me I wouldn't have been able to get the car part I really wanted.
They made it easy to secure the product and were good at communicating along the way.
I Highly recommend their services.
Tip for consumers:
They were very helpful. Just pay attention to your email for communication. It takes a few minutes to learn how to use the website and follow the process. Definitely worth it.
Products used:
Car Spoiler.
Date of experience: September 4, 2023
Hello Trevor,
Thank you for sharing your positive experience, and your recommendations.
It's great to hear that Forward2Me was able to help you get the car part you wanted!
If you want to use one of these addresses in the future, we do have a UK, UK tax-free, and a Germany warehouse.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Kept my package for over a year unable to ship it. Charged me 3 times for shipping, suggested that i should ship the package to their warehouse in Germany where it's easier to forward it to my country and now they notified me that the package was destroyed in Germany. They refuse to refund my money of course. Employees probably used my items
Tip for consumers:
DO NOT USE!
Products used:
nothiing
Date of experience: January 8, 2022
Hi there,
Many thanks for your feedback.
I am sorry to hear you feel dissatisfied with our service.
I believe I have already been in contact with you via email regarding your request for a refund for the purchase value of your goods in this shipment.
As previously advised to you we are not liable to offer you the full original purchase value for the goods in your shipment due to the issue with your shipment being a customs hold and this is classified as an indirect loss. Any customs decisions made for shipments that we send through our service are beyond our control as the shipper and also the couriers.
We sincerely apologize for any inconveninece or upset this may be causing you.
We have since offered you an additional service gesture and we will be happy to offer to refund the original declared value of the perfume items from your H&M order that you originally stated for the package. We are not liable to offer a full refund for the original purchase value of the perfumes from your H&M order because this is not the total value you had declared the perfumes at prior to shipping. If this shipment had not been placed in a customs hold or destroyed and the shipment had been filed as an official loss claim with the couriers you would not be offered the full original purchase value of the goods back by the couriers and the value for the goods would be calculated and based on the couriers SDR rate.
Please can you contact our customer service team to confirm if you are happy to proceed with the additional service gesture that we have already offered you so we can arrange the refunds as soon as possible.
I hope this helps you further.
Kind Regards
Hayley
I've had some horrible experience with shop and ship or other parcel forwarding service, but sometimes there is no direct shipping option from UK retailers internationally. Good thing I found forward2me! Website was clear and information straightforward. On the same day they received my parcel from the retailer they sent me a notification and thereafter their agent Aimee assisted me to have my parcel repacked safely and shipped out to my country. She answered all my questions promptly, and had my parcel out of their warehouse by the 2nd day! Wow that's an impressive service. So MANY THANKS to Aimee and the entire team at forward2me for doing an excellent job
Date of experience: April 7, 2023
Hi Robert.
Thank you very much for taking the time to submit this review.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the communication and support that you received from our agent Aimee.
I will pass on your gratitude to them personally.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
I have purchased a number of items through the UK and Germany from sellers who are unable (for whatever the reason) or refrain from shipping items to the US and Forward2me has fill that gap. They shipments I have received through this service has been expertly package for safety travel across the pond to me here the US. Granted, the prices for shipping items have varied a little here and there, but the overall cost to get the items here has been fair. I would highly recommend this company and their services to anyone worldwide.
Date of experience: February 10, 2023
Forward2Me is not only a great help in getting overseas shipping taken care of, their customer service is outstanding. Kat was a huge help in sorting out a technical issue, great communication. Highly recommended.
Date of experience: August 3, 2023
Hi Marc,
Thanks for your feedback.
We are delighted to hear that Kat provided you with helpful and professional support.
We will make sure to pass on your kind words to Kat and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
I and a question about proving my identity. The website called for a passport and a utility bill. The utility bills in this house are not in my name. Jane was able to quickly and efficiently resolve the problem.
Date of experience: October 4, 2023
Hi Nathan,
It's great to hear that you had a positive experience, especially when it came to resolving an issue with proving your identity.
Jane's quick and efficient assistance must have been very helpful. It's always a relief when customer support can efficiently address concerns and provide solutions.
If you have any more questions or need further assistance in the future, don't hesitate to reach out to them.
Happy Shipping!
Many thanks,
AF
I am very satisfied with the process, and it went surprisingly fast.
It is very nice to receive updates - from the moment your package/order arrives to your temporary "address" and to the moment you can choose your shipping company.
I will definitely use Forward2Me again :) !
Date of experience: March 28, 2023
I ended up paying over £300 to ship a strong metal light shade worth about £100 from the UK to Singapore. The range of prices quote was absurd: about £300 to £700.
The goods were massively overpacked by Forward2Me which hugely added to the weight, size and cost of the transport.
Date of experience: January 26, 2023
Hi Andrew.
Thanks for your feedback.
There are only 2 factors that determine the price for shipping. These are size and weight.
Repack for Saving aims to 'reduce unnecessary empty space. Combine all items into fewer boxes. Discard any retailer or manufacturer packaging at the discretion of forward2me'.
Unfortunately, Repack for 'Saving' was not possible for your package due to the types of item inside. We did include additional packaging to ensure the goods were fully secure and protected for transit.
The original dimensions of the package did not change. The chargeable weight for the shipping price of the package prior to repack was based on the size of the package as the greater weight- not the actual weight of the package. After the repack was completed the size of the package remained the greater weight. The additional packaging that was added to the goods and the increase to the actual weight of the package did not effect the final shipping price paid.
The shipping price paid was still within the original price estimates shown prior to repack.
We are committed to offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
I send 3 bottles of perfumes to my forward2me address in the UK.
Unfortunately they could not send it over to me at my overseas address since they were considered as dangerous goods.
Thanks to Kat Santiago,these perfumes has been delivered to one of my friend living in the Uk as he is coming back home bext month for holiday.
Date of experience: June 19, 2023
Hi Mr Juan.
Many thanks for submitting your feedback.
Please note, you can find more information about our terms and conditions for shipping dangerous goods such as lithium batteries and consumer commodities from the 'Ask the Experts' page on our website https://www.forward2me.com/ask-the-experts/ and from our FAQs pages.
If you do ever have any queries or concerns regarding the items that you intend to ship please do not hesitate to contact our Customer Experience team.
It is great to hear that you were satisfied with our service and with the support and communication that was provided to you by our agent, Kat.
I shall pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I would like to thank Aimee for all the kind correspondence. Her recommendations and ideas make shopping in the UK more pleasant and I was able to save money thanks to Aimee's advice. Thank you, Aimee.
Date of experience: January 12, 2023
Hi Clive
Thank you very much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon. Take care.
Kind regards,
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Dear Breno,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Nica".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead