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Forward2Me has a rating of 4.7 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Great for being able to get stuff from folks who don't want to ship international. The price to ship things on to you once it's received by F2M is very expensive. I buy a lot of stuff from overseas and F2M's prices and shipping options are much higher and I don't use the service as much as I would like as a result.
Date of experience: August 14, 2023
A carried lost one of packages (no fault of forward2me) but a rep from forward2me (Kat S.) coordinated with the carrier regarding the missing package and made sure the carrier refunded me for the lost package and the shipping costs. Did not expect that from a forwarding service!
Date of experience: October 20, 2022
Hi Fahim.
Thank you so much for your feedback.
It is really good to hear that you were happy with the support that Kat provided you.
We apologize for any upset or frustration caused to you in relation to your lost shipment with FedEx.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I bought a sticky item that included a cleaning tissue to clean the surface with before sticking the item and this cleaning tissue is categorised as hazardous item and it prevented the item from being shipped so I asked to discard the tissue and was done in no time
Date of experience: April 1, 2023
I wanted to order a product that didn't ship to Sweden and it was pretty expensive for shipping (£36) but totally fine in the end. Just prepare for like a 25% customs tax if ordering from UK because of brexit. I bought product and shipment before Forward2me for like £150, and then + £36 for their final shipping to me, and I paid like maybe £30-40 extra (probably 25%) after it arrived in Sweden (where I live)
Date of experience: October 7, 2022
I have always been very satisfied with the service provided by Foward2me in England. Whatever the service, it is fast, and offers reasonable shipping prices and a lot of choice of service providers between England and France. But for the first time I used their service in Japan... and there it was very disappointing! Only one shipping option and an exorbitant price. And I speak knowingly because I have been using Buyee.jp's services in Japan for years, so I know very well the shipping prices between Japan and France... In conclusion, I will continue to use Forward2me in England but never again in Japan and that does not encourage me to test their other international services.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 13, 2023
Hi David.
Thanks for this feedback.
Recently our services in Japan have moved to a new address. We understand this caused customers to be limited to the courier options offered from Japan temporarily whilst we transitioned to the new address. Our new Japan address is now fully up and running. Please be assured we now have more courier shipping options available to customers using the Japan address. We apologize for any inconveniences this matter has caused.
We would like to thank you once again for your patience and understanding.
If you do have any further questions or concerns please do not hesitate to get in touch with our customer experience team. We will be more than happy to assist you.
Kind Regards
Hayley
I was informed my item had arrived. I requested additional padding/ re-packing. The process was simple and very quickly my parcel was dispatched.On arrival, the package was in excellent shape, all contents very secure. Very impressed with the service.
Date of experience: November 6, 2022
Hi Shane.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Nica.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Was offered the option of combined shipping of three parcels, which was cheaper than sending or repacking them. Very satisfied!
Date of experience: March 12, 2024
To agent Honey,
Thank you very much for your handling my inquiry. I am satisfied with your swift response and appreciate my package status up date. I will use your service next time when I need. Anyway, thank you for your handling my inquiry.
Date of experience: August 16, 2023
Hi Ichi,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
I purchased a perfume from SEPHORA.com. SEPHORA.com delivered the perfume via Uber. When I found out that the package was not delivered to Forward2me, I protested to SEPHORA.com. I then requested SEPHORA.com for photographic evidence of the Uber staff placing the perfume in front of my door. However, no photographic evidence existed. We further requested to contact the Uber staff member in charge of the delivery to confirm the delivery, but he replied, "We made the delivery. Therefore, we cannot refund the money". But then the CEO of Forward2me and Aimee proactively addressed the issue. They said that Forward2me, who is not originally responsible for compensating us, would compensate us. I was very surprised and at the same time I learned about Forward2me's sincere attitude towards their customers and their high quality service. Thank you very much. I look forward to working with you again in the future.
Date of experience: October 3, 2023
The service is quick and well organised. The layout of the page (insertion of values etc.) are a bit tricky for those not used to it. So beginners and new clients may struggle with it. But there is a quick and responsive help service, which provides comfort. Shipping and packing are always very good.
I am satisfied with forward2me, wouldn't change it and will encourage others to use it as well.
Kind regards
Stefan Roda
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2022
My experience was excellent with Regilyn, she was exceptional and professional with her kind words or reassurance. My fears were put to rest after she spoke to me.
Date of experience: February 9, 2024
Hi Ferguson,
Thanks for the 5 star review for Regilyn!
They do provide an excellent service and great email/phone support. You can rely on them for fast consolidation and shipping of your packages. I highly recommend them and their quality of service. Excellent, excellent, excellent!
Date of experience: May 30, 2017
Hi, Many thanks for taking the time to review our services, we really appreciate this. I'm pleased to hear that everything has gone well for you whilst using our service and we look forward to your continued support in the future. Have a good day. Kind Regards,
Tracy.
Although there were troubles such as the item being returned because it did not reach the destination in Germany, it seems that the purchaser and the destination were able to coordinate and it arrived safely.
Date of experience: October 28, 2022
I made a purchase of 8 pieces from a retailer. By mistake of the seller 7 pieces were shipped,in the meantime I asked to reduce the size of the package correctly executed. When the last piece of the same order arrived, I asked to put it in the prepared package. I was told that I would have to pay for 2 shipments. Very bad.
Date of experience: November 26, 2022
Hi Cristiano,
Many thanks for your feedback.
We are sorry that you feel dissatisfied and that you can only provide a 2* rating.
I am sorry for this inconvenience, however, we are not aware of the expected delivery dates for customer orders arriving to our warehouses from the retailers or sellers.
It is the responsibility of the customer to ensure all packages are present in your inbox prior to requesting repack or shipping from your account.
Once a repack is completed it should not be re opened. These terms and conditions are clearly stated from your account before you agree to proceed with the repack request.
Unfortunately your optimised package was already completed and sealed before the final package arrived to our UK warehouse. Optimisations cannot be undone once completed.
You requested us to re open the optimised package to add an additional package but this would have required us breaking the new tape seals and packaging in order to add in the additional goods and then re seal it. If you needed to include the additional package to your repack request, the best advice would have been for you to wait until the remaining package had been delivered to our UK address and once processed to your account you would have been able to request repack for both packages at the same time for the required courier service.
We sincerely apologize for any inconvenience this causes you but we do give prior notice to all customers regarding repack requests from their account.
We apologize, once again, for any frustration or inconvenience this may cause.
I hope this helps you further and answers your concerns.
We would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
I had an issue using the German warehouse for the first time. It appeared that ID documents and proof of address must be uploaded, before shipments, even repacking can be done. Since there is (too) little information given on the package inbox, I tried and tried to request repacking and only a pop-up telling me documents need to be uploaded before this can be done - without saying what kind of documents, could have been invoices for some of the packages as well… Finally Honey guided me and the approval of my documents was done within an hour or so. Great thanks once again to the Forward2Me support team and this time in particular to Honey!
Date of experience: April 14, 2023
Hi Uwe.
Thank you very much for taking the time to submit this review.
We are really pleased to hear that you have felt continuously happy with our service for the last 5 years. It is also great to learn that you have been very satisfied with the communication and support that you received from our agents Aimee and Nica. I will pass on your gratitude to them personally.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
First selection of GLS for delivery was a mistake. They took my package, stuck it in a warehouse in Poland and did not deliver to me, with no explanation. After complaints from Forward2me, they returned it, and this time I chose DHL, who delivered efficiently with no issues.
Forward2me support from Nica was excellent.
Date of experience: November 8, 2022
Hi Geoff.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I have been using the service for more than three years and they have the best customers service I have found and the most reliable shipment receiving system. Throughout these years, I have not lost any shipment or been late, nor have I had any shipment damaged. I highly recommend trying this service.
Date of experience: October 3, 2022
Due to incompetency of FedEx they lost my package in May 2022. Kat at Forward2Me did all the follow up until October 2022 and she kept me updated all the time in a timely manner. I had lost all hopes but Kat is amazing at her skills and was able to get a resolution that was acceptable.
Date of experience: October 16, 2022
Hi Zaki.
Thank you so much for your feedback.
It is really good to hear that you were happy with the support that Kat provided you.
We apologize for any upset or frustration caused to you in relation to your lost shipment with FedEx.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
They say fast and with 4 days but they need a few days to unpack (even when they say it's just 1 day) and they need a few days to just hand it over to the shipping service. So at the end you wait longer.
Date of experience: January 4, 2023
Hi Sara
Your two packages were delivered by Royal Mail on Thursday 22/12/2022@09:34 and 09:37 respectively. These packages were processed and available for shipping that same morning. You saved money by electing to combine and repack your packages@13:39 that same day - 4 hours after arrival at the facility.
At the point you selected combine and repack you were shown a message explaining that combine and repack takes up to two business days. After the repack was completed, immediately there preceded a 4 day national holiday at the UK warehouse and many countries of the world. We completed the repack in less than 28 hours so, despite it being holiday season we completed the task well within stated targets.
You paid shipping@20:43 on the evening of Friday 23rd of December. You will note that the next business day in the UK and many other parts of the world is Wednesday 28th of December. Not one single courier is collecting or delivering during this time. DPD collected your shipment on Wednesday 28th December - i.e. The first possible opportunity.
I believe both forward2me and DPD did an outstanding job on your shipment however, if you see anything specific in our processes that you feel could be improved, please do let us know.
I was using Forward2Me to ship the auto parts from Germany to the US. I had a bunch of questions regarding shipment, payments and package handling. Aimee from Forward2Me did a great job and provided an assistance during the whole process. I highly recommend using Forward2Me
Date of experience: October 26, 2022
Hi Alex.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were happy with the assistance and support that Aimee provided you.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Everything has been done perfectly, I would advise this company for shipping ans declaring parcel value.
Date of experience: March 9, 2024
Easy experience. Got the package very fast (as expected with express). Wish there was an economy option as the package wasn't that big but it was even bigger I would have to pay through the nose to get it redirected express. Please add economy redirecting options!
Date of experience: February 21, 2023
Hi Scott.
Thanks the feedback.
Due to recent severe service disruptions within Royal Mail, we were required to switch off the Forward2me Lite services from our website on Thursday 12th January 2023. We apologize for any inconveniences this may have caused our customers.
FedEx Connect Plus was switched on as an alternative low cost economy service and combine and repack can be selected for this carrier option.
We have now switched on both forward2me Lite services again as of Monday 6th February 2023. Please see our pricing page for more details. https://www.forward2me.com/pricing/
The objective of the budget Lite and Lite X services is to ensure we can offer more reliable low budget shipping options (tracked and untracked) to every country in the world for single packages at low weight but only for packages that we can receive and that can be immediately shipped back out singularly without the need for a consolidation service. However, please be aware there is still a possibility of processing and transit delays for both tracked and untracked Lite services due to the recent service disruptions.
We appreciate your understanding and continuous patience during this time.
If you need any further assistance, please contact our Customer Experience team
Kind Regards
Hayley
Was told that repackaging was required - not clear why.
Was given a shipping estimate. Accepted the estimate, but the actual price for shipping was much higher than the max in the estimate.
The package arrived on-time, with no damage, which was great, but I think the price for the service was unreasonably high.
Date of experience: March 8, 2023
Hi there.
Thanks for your feedback.
There are packages that we receive and mark as 'Repacking Required' either because we have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping or because we feel there would be a sufficient amount of excess space to save you by repacking. The cost for shipping will also be dependant on which repack option is chosen from the customer account. 'Repack for Saving' will aim to remove as much original packaging as possible to be able to consolidate items into one or fewer pieces. 'Repack for Safety' will aim to retain all original packaging to ensure the goods inside are as sufficiently and securely packed for transit as possible. 'Repack for Safety' can cause the overall shipping prices to remain at the higher end of the estimate courier pricing range. The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received. If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards
Hayley
Forward2Me is my savior for the shopping in UK. I do buy a lot from eBay auctions and everything is getting delivered to Forward2me. They combine and ship the parcels through the courier service, which I found more reasonable. Support and Packaging team is amazing. Recently I dealt with Support person Honey and the support I got was amazing. I recommend Forward2Me for warehousing and shipping services.
Date of experience: September 30, 2023
Hello Neeraj,
Thank you for sharing your feedback.
Your feedback is not only helpful to others looking for similar solutions but also a testament to the quality of service that Forward2Me provides. Happy shopping and shipping, and may your experiences continue to be exceptional! It's also wonderful to hear that you had a positive interaction with their support team, particularly with Honey.
Many thanks,
AF
Excellent experience with you. I have 3 accounts with you. You are the best in terms of packaging, arrangement and speed of response. I thank Aimee for the speed of response and immediate solution of the problem. But we hope that the prices will be reviewed by the shipping companies. Thank you
Date of experience: April 14, 2023
Hi Ramdan.
Thank you very much for your review.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the speedy communication and support that you received from our agent Aimee.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Pete,
Thank you for sharing your feedback with us.
For customers who make frequent purchases, we have an advantageous solution to help you save on shipping costs. Our combine and repack service is available at an affordable rate of just £2 per package. The best part is, if all your packages arrive within a 30-day period, there are no additional charges beyond this flat fee. This option allows you to optimize your shipping expenses and enjoy more cost-effective international shopping. See this link https://www.forward2me.com/combine-and-repack/
If you have any further suggestions or thoughts, please feel free to share them with us.
Kind regards,
Aimee